Compare Netwrix vs Progress Software

Netwrix

Based on 47 reviews.

Progress Software

Based on 158 reviews.

Sample Customers

NNT Log Tracker Enterprise

Wonga, WHSmith

WhatsUp Gold

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Popular Solutions

Netwrix Endpoint Protector

3 reviews

Netwrix Auditor

1 reviews

NNT Log Tracker Enterprise

0 reviews

Kemp LoadMaster

2 reviews

Chef

7 reviews

WhatsUp Gold

2 reviews

Top Industries

Outsourcing Company

13%

Comms Service Provider

10%

Construction Company

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
My customers' usual use cases for this solution are mostly for compliance at this juncture because, in Asia,...
Read full review of Netwrix Endpoint Protector »
RishiPandit
Lead - Technical Services at Impetus
We use Netwrix Auditor for auditing, log centralizing, centralizing the logs, log management, and for permission...
Read full review of Netwrix Auditor »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
We use the tool for auditing purposes. We use it to audit specific areas of our business, particularly focusing on...
Read full review of Netwrix Threat Prevention »
Gregory Falowo
Isms Manager & Information Systems Security at a financial services firm
We want to discover documents and classify them automatically rather than manually classifying them. We give them...
Read full review of Netwrix Data Classification »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I mainly use this solution to meet PCI compliance.
Read full review of NNT Log Tracker Enterprise »

Review 1 of 5

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Kumar Saurabh
Technical Lead at HCLSoftware
We are from a software organization where we have a US healthcare project. The hospitals use the application for file...
Read full review of Progress MOVEit »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
I rate technical support as ten out of ten.
Read full review of Netwrix Endpoint Protector »
Dani Bachour
System Administrator at Hariss International
Netwrix Auditor's technical support is nice.
Read full review of Netwrix Auditor »
Jason Peter Stone
Infrastructure Engineer at The Malcolm Group Limited
The tool's support has been quite responsive and quick to fix any issues.
Read full review of Netwrix Threat Prevention »
RishiPandit
Lead - Technical Services at Impetus
I have not had experience with technical support from Netwrix.
Read full review of Netwrix Auditor »
Sivakumar Mahathevan
Head of Sales and Technical - Malaysia at Halodata
I am satisfied with Endpoint Protector support services. It is exceptional.
Read full review of Netwrix Endpoint Protector »
Naman Verma.
Security Delivery Specialist at a consultancy
The customer service and support were helpful.
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
System Administrator at INSIGHT CREDIT UNION
One of the areas where there is room for improvement is support. It takes time for them to respond. They need to...
Read full review of Netwrix Endpoint Protector »
Alex Alexandre
System Administrator at INSIGHT CREDIT UNION
The technical support is very good and they are responsive.
Read full review of Netwrix Auditor »
Mohammad Amir Hossain
Head of IT Infrastructure at a tech vendor
Their support is very good. We have had very good experiences with them. They have been responsive and they're...
Read full review of Netwrix Endpoint Protector »
SunnyKumar
Senior IT Engineer at Instawork
We typically reach out to customer support when encountering issues, especially when internet access or certain...
Read full review of Netwrix Endpoint Protector »
Mohamed Tantawy
IT Technical Support Deputy General Manager at a financial services firm
The technical support for Netwrix Auditor is excellent, with a maximum ticket resolution time of around 24 hours. I'm...
Read full review of Netwrix Auditor »
Anonymous User
Senior Engineer at GIG kuwait
Their technical support is perfect. They were awesome whenever I had an issue and contacted them.
Read full review of Netwrix Endpoint Protector »
Jagganath Tendle
Senior Infra Manager at a tech vendor
NNT's technical support is sound, but the overall time for resolutions could be improved.
Read full review of NNT Log Tracker Enterprise »
Anonymous User
Vice President Operations at a tech services company
We haven't needed to engage tech support.
Read full review of Netwrix Auditor »
Anonymous User
People Operations Manager at a tech services company
For the most part, their technical support has been really responsive and good about setting up time to go over...
Read full review of Netwrix Endpoint Protector »
Sanjeev Goyal
Head IT at Trantor
Whenever we contacted support they would give us a resolution and we would apply it. One issue would get resolved but...
Read full review of Netwrix Endpoint Protector »
Anonymous User
IT Infrastructure Manager at a non-profit
Customer Service: The service we've seen from NNT to date has been extraordinarily good. Technical Support: Technical...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
Security Architect at a tech services company
Our experience with their technical support has been better over the last year. Initially it was a little bit shaky,...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Security Manager at a financial services firm
I have never personally been involved with technical support. There was joint deployment with our MSP. There have...
Read full review of Netwrix Endpoint Protector »
Gregory Falowo
Isms Manager & Information Systems Security at a financial services firm
The support team is very good in providing support.
Read full review of Netwrix Data Classification »
Jagganath Tendle
Senior Infra Manager at a tech vendor
I contact technical support on a regular business because we have to customize things as per our requirements. They...
Read full review of NNT Log Tracker Enterprise »
Anonymous User
IT Engineer at a tech services company
Generally, they are very helpful when we escalate an issue. However, the time difference can make some discussions...
Read full review of Netwrix Endpoint Protector »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I have contacted the support once and the experience was good, I was satisfied.
Read full review of Netwrix Change Tracker »
Anonymous User
IT Manager at a marketing services firm
I have not used technical support often, but every time I have, it was perfect. They have good support and they have...
Read full review of Netwrix Endpoint Protector »
Mahesh Chenchalapu
IT Manager of Information Technology Operations Manager at astrafaelcomsys.com
The support is excellent. I got responses promptly, just like the vendor stated. If I email or call support, they are...
Read full review of Netwrix Endpoint Protector »
Anonymous User
Information Technology Security Engineer at a comms service provider
I would give their support a ten out of ten. I have nothing but good things to say about them. They have good...
Read full review of Netwrix Endpoint Protector »
Anonymous User
CTO at a aerospace/defense firm
They were excellent. They were very responsive and helpful.
Read full review of Netwrix Endpoint Protector »
Mayur Parmar
IT Specialist at TresVista Financial Services Pvt. Ltd.
We have been in touch with technical support and our experience has been pretty nice.
Read full review of Netwrix Endpoint Protector »
Sarang Bhagwat
Senior System Administrator at Exotel Techcom Pvt. Ltd
I never needed to contact the vendor for technical support because we faced very few issues. Most concerns were...
Read full review of Netwrix Endpoint Protector »
Darshil Sanghvi
Consultant at a media company
There are areas where CoSoSys supports more than other vendors do. For example, they offer support for Windows, Mac,...
Read full review of Netwrix Endpoint Protector »

Review 1 of 30

ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Murat Gultekin
Presales Consultant Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
G Srivastava
Senior Cloud Engineer at a tech services company
Since we used the free version, the license cost was zero. We have not used the paid version, so we have not had the...
Read full review of Chef »
TariqSiddiqui
Principal DevOps engineer at Autodesk, Inc.
I have never used Chef's customer support because we have mostly fixed our issues through code changes on our end.
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
The support is standard, but clients should have their proper quotations for support. For our client, they had two...
Read full review of Progress MOVEit »
Rahul Soman
IT Infrastructure Specialist at Dynatrade LLC
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
Aaron Prashanth
DevOps Engineer at Siemens Industry
I am not certain about this because I have never reached out for technical support for Chef SaaS. Probably other...
Read full review of Chef SaaS »
Mampi Bhattacharya
Developer at a tech vendor
Regarding customer support for MarkLogic, in our experience, we did not rely heavily on customer support on a...
Read full review of MarkLogic »
Ryan Keimig
RPA Developer / System Solutions Analyst at a financial services firm
You do have to have an account to contact support. They are pretty responsive and also extremely knowledgeable about...
Read full review of Progress MOVEit »
Joseph Orona
Senior Analyst of Data Integrity at a healthcare company
We have had a good experience with customer service and support. Their response time is pretty quick, and they stick...
Read full review of Progress MOVEit »
SyedKareemuddin
IT Manager at COCA COLA
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
Kinoti Martin
Network Engineer at a financial services firm
It's excellent, and the last technical engineer I worked with was amazing. On a scale of 10, I give them a nine.
Read full review of WhatsUp Gold »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Anonymous User
IT Senior Systems Administrator at a tech consulting company
When I first started, I did contact the technical support team to see whether I could get the new version of the...
Read full review of WhatsUp Gold »
Anwar AL_Omari
IT Manager at SABA Bank
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
AndreasKuhn
System Specialist at a tech vendor
The technical support team is good. I rate them nine out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
Pre-Sales / Technical Account Manager at a tech services company
I am really happy with the product, support-wise. We handle the first level of support for our customers. If it is an...
Read full review of WhatsUp Gold »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
Anonymous User
Cloud Architect at Gallup Organization
Support is a ten out of ten. They are quick to answer and very knowledgeable from the start. They are far better than...
Read full review of Kemp LoadMaster »
ShivekRughoobur
System Engineer at a tech services company
I've never had contact with technical support.
Read full review of Telerik Test Studio »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Anonymous User
System Administrator Senior Supervisor at Xceed
very helpful technical team
Read full review of Kemp LoadMaster »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Anonymous User
Senior Consultant at Base It
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Kalyani Dasi
Sr Test Lead
I contacted Telerik Test Studio technical support many times. Whenever there's an issue, I email support, and the...
Read full review of Telerik Test Studio »
Samir Jhaveri
Managing Director at XcellHost Cloud Services Pvt Ltd
The technical support is very good. There are no issues.
Read full review of Progress ShareFile »
Anonymous User
Network and System Administrator at Guardian Capital Group Ltd
Service is great, easy to work with, and always responsive.
Read full review of Kemp LoadMaster »
Anonymous User
IT Engineer at AIS
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Anonymous User
Information Technology Manager at Larson Engineering, Inc.
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

No Data Available

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