Compare Nagios vs Rapid7

Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".

Information Not Available

Sample Customers

Nagios XI

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.

Nagios Core

Airbnb, Cisco, PayPal, FanDuel

Nagios Log Server

IBM, impulse, wipro, comteco

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

Nagios XI

6 reviews

Nagios Core

10 reviews

Nagios Network Analyzer

5 reviews

Rapid7 InsightVM

12 reviews

Rapid7 InsightIDR

16 reviews

Rapid7 Metasploit

11 reviews

Top Industries

Educational Organization

36%

Computer Software Company

10%

Financial Services Firm

Government

Educational Organization

21%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
Primarily, I use it to monitor the uptime of all equipment, as well as network connectivity, availability, and the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
In my company, we use Nagios Log Server as our data center.
Read full review of Nagios Log Server »
Nishith Vyas
Sr. System Administrator at Guj Info Petro Limited
The main objective to use Nagios Core 4.x is to save significant costs on Infrastructure Monitoring without...
Read full review of Nagios Core »
Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I normally use Nagios XI for our servers. It's not particularly used for network equipment, however, I use it for...
Read full review of Nagios XI »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate...
Read full review of Nagios Fusion »

Review 1 of 5

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
SohailHyder
Head of Cyber Security at Super Secure
We are resellers of Rapid7 InsightVM in this market. We typically recommend it to banks and manufacturing groups...
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
I am working with Rapid7 InsightAppSec as well as Insight VM.
Read full review of Rapid7 InsightAppSec »

Review 1 of 5

Customer Service

PriyankaBachu
Senior Consultant at a consultancy
The technical support is variable - sometimes I get answers, but most of my tickets go unanswered.
Read full review of Nagios XI »
Sumanth Arshanapally
Senior Analyst at HCL Technologies
I did not use the support from the vendor.
Read full review of Nagios XI »
Marco Ismael González Rangel
Solutions Architect at Teravision Technologies
The customer service and support team is good.
Read full review of Nagios Network Analyzer »
Daniel Tamiru
Manager, Database & System Administration at Awash International Bank
We do not have experience with customer service and support.
Read full review of Nagios Core »
Rizwan Shabbir
Systems Administrator at Mentor Graphics
We do not have support for this solution, it is free.
Read full review of Nagios Core »
James Jaramillo
IT Specialist at ADDI
Nagios support is good. They also have a complete knowledge base, so if you need to figure something out, you can...
Read full review of Nagios Core »
Amir Said
Site Duty Manager at Assw
We didn't need to ask them for support before. It's easy to deal with it.
Read full review of Nagios XI »
Azam S M
Infrastructure Lead at Danat Fz LLC
Because the solution is open source, there's no direct support from Nagios. We post our questions to the community...
Read full review of Nagios Core »
Anonymous User
Network Engineer at a tech services company
I have not needed to contact technical support. Everything installed easily and it works fine.
Read full review of Nagios XI »
Anonymous User
IT Administrator at a tech services company
I've never used tech support and I find all my answers on Google or forums.
Read full review of Nagios Core »
Anonymous User
Software Engineer at a transportation company
I haven't tried to contact support. I was searching on the support forums, but that was not for me. I tried many...
Read full review of Nagios Core »
Manoj Nair
Tech consultant at select softwares
No vendor involvement
Read full review of Nagios Core »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
I am satisfied with its technical support and I would rate it nine out of ten.
Read full review of Nagios Fusion »
Anonymous User
Client Engineer at a tech services company
Since Nagios is open source, I had to rely completely on forums and web articles. However, Nagios was set up before I...
Read full review of Nagios Core »
Hattab Mahdi
Assistant Director at unpa
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good...
Read full review of Nagios XI »
Anonymous User
Senior Technical Support Engineer at a cloud solution provider
We have not needed technical support.
Read full review of Nagios Core »
Anonymous User
IT-OSS Manager at a comms service provider
Because we are working in Iran, we have embargoes, and this means we don't have any support from Nagios support. As a...
Read full review of Nagios XI »
Matthew Camilleri
NMS Team Leader at KORE Telematics Inc.
We use the support forum. In fact, it's part of the license. Even if you're just a member of the forum, you can still...
Read full review of Nagios XI »
MohamedEl Azzouzi
Production Systems Engineer at Enwe
Technical support isn't very good. You can't find much help on the forums. You need to look things up by yourself...
Read full review of Nagios Network Analyzer »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Aymen Dridi
Systems and Virtualization Engineer at Altelios Technology Group
We use the open-source version of this solution and there is a large community that can provide support for any of...
Read full review of Nagios Core »
Anonymous User
System Administrator at a hospitality company
With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even...
Read full review of Nagios XI »
Anonymous User
IT Support Technician
Customer Service: Can't comment on this as Nagios Core is supplied without support. Technical Support: This is one...
Read full review of Nagios Core »
Anonymous User
Manager Infrastructure at a manufacturing company
As it's an opensource project, there is good contribution to, and good support, from blogs and FAQs.
Read full review of Nagios XI »
Anonymous User
Co-Founder / Executive Director / Chief Technical Officer at a tech company
The initial setup was a little bit straightforward but cumbersome as there was more work in tweaking to make it work...
Read full review of Nagios XI »
Anonymous User
Network Operations Center Manager at a tech services company
We have not contacted technical support. Most of the online documentation is helpful.
Read full review of Nagios Core »
Anonymous User
Software Test Engineer at a comms service provider
I didn’t require any service as the documentation is good and most questions are answered on any number of forums.
Read full review of Nagios XI »
Anonymous User
Network Engineer at a retailer
We don't really have technical support from the solution. We rely instead on learning the solution and focusing on...
Read full review of Nagios Core »
Goce Gavrilov
Chief Information Officer at a insurance company
I have not been in touch with Nagios technical support.
Read full review of Nagios Fusion »
Anonymous User
Manager, IT at kas
For any problem, we Google it to easily find a solution.
Read full review of Nagios Core »

Review 1 of 30

Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Product Manager at a tech services company
Rapid7 support is excellent.
Read full review of Rapid7 InsightConnect »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

No Data Available

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