Compare Nagios vs Rapid7

Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".

Information Not Available

Sample Customers

Nagios XI

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.

Nagios Core

Airbnb, Cisco, PayPal, FanDuel

Nagios Log Server

IBM, impulse, wipro, comteco

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

Nagios XI

5 reviews

Nagios Core

7 reviews

Nagios Network Analyzer

2 reviews

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

10 reviews

Rapid7 Metasploit

10 reviews

Top Industries

Computer Software Company

13%

Government

Financial Services Firm

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
Primarily, I use it to monitor the uptime of all equipment, as well as network connectivity, availability, and the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
In my company, we use Nagios Log Server as our data center.
Read full review of Nagios Log Server »
Husham Yaqoob
Senior System Administrator at Interactive Group
I was a senior system administrator. I've been using Nagios Core for more than ten years now. It can be used to...
Read full review of Nagios Core »
Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I normally use Nagios XI for our servers. It's not particularly used for network equipment, however, I use it for...
Read full review of Nagios XI »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate...
Read full review of Nagios Fusion »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

FakhruddinLokhandwala
Solutions Architect at NTT
I rate the technical support an eight out of ten.
Read full review of Nagios XI »
James Jaramillo
IT Specialist at ADDI
Nagios support is good. They also have a complete knowledge base, so if you need to figure something out, you can...
Read full review of Nagios Core »
Sumanth Arshanapally
Senior Analyst at a tech vendor
I did not use the support from the vendor.
Read full review of Nagios XI »
Anonymous User
R&D Support & Monitoring, IT Production at a tech vendor
I haven't had any experience with technical support.
Read full review of Nagios XI »
Mario Domeniconi
CEO at Netability Singapore Pte Ltd
The technical support is quite good.
Read full review of Nagios Network Analyzer »
Anonymous User
Network Engineer at a tech services company
I have not needed to contact technical support. Everything installed easily and it works fine.
Read full review of Nagios XI »
Anonymous User
Site Reliability Engineer at a tech company
I haven't had the need to use technical support.
Read full review of Nagios Core »
Dario Leon
CEO - CIO - CTO - Senior Consultant Unix/Linux at a tech services company
10 out of 10.
Read full review of Nagios XI »
Anonymous User
Manager IT / Technical Project at a comms service provider
The support from Nagios XI is good and the response time is good. However, it can take some time to reach the right...
Read full review of Nagios XI »
DHINIL KUTTIKADAN
Unix Administrator at emaratech
The support is good. I would rate them a seven out of ten.
Read full review of Nagios XI »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Goce Gavrilov
Chief Information Officer at a insurance company
I have not been in touch with Nagios technical support.
Read full review of Nagios Fusion »
Anonymous User
IT Support Technician
Customer Service: Can't comment on this as Nagios Core is supplied without support. Technical Support: This is one...
Read full review of Nagios Core »
Anonymous User
Constructor of the computer systems at a security firm
Customer Service: I only have the free version, which does not have customer service. Technical Support: I only have...
Read full review of Nagios Core »
Hattab Mahdi
Assistant Director at unpa
I have not needed to contact technical support. There are webinars and other information available that I have made...
Read full review of Nagios XI »
Harshvardhan Dave
Nagios Technical Expert at a tech vendor
As I am working from Asia, and Nagios is based in America, we face the issue of time zones. But overall, trouble...
Read full review of Nagios XI »
Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I haven't really needed to contact tech support from Nagios. I haven't had much experience with their customer service.
Read full review of Nagios XI »
Anonymous User
Principal Engineer at a tech vendor
An eight out of 10, because technical support always has room for improvement.
Read full review of Nagios XI »
Anonymous User
Client Engineer at a tech services company
Since Nagios is open source, I had to rely completely on forums and web articles. However, Nagios was set up before I...
Read full review of Nagios Core »
David Pratt
Senior DevOps Engineer Individual Contributor at EML Payments Ltd
Technical support is generally good. I would rate them a four out of five.
Read full review of Nagios XI »
Anonymous User
Solutions Architect at Blue Telecom Consulting
They have very accurate and fast support.
Read full review of Nagios XI »
Anonymous User
IT Administrator at a tech services company
I've never used tech support and I find all my answers on Google or forums.
Read full review of Nagios Core »
Anonymous User
Network Operations Center Manager at a tech services company
We have not contacted technical support. Most of the online documentation is helpful.
Read full review of Nagios Core »
Anonymous User
Senior Systems Architect at Rezgateway
The end-users love quick alerting and Grafana dashboards.
Read full review of Nagios Core »
Anonymous User
Manager, IT at kas
For any problem, we Google it to easily find a solution.
Read full review of Nagios Core »
Anonymous User
System Administrator at a hospitality company
With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even...
Read full review of Nagios XI »
UweBergemann
Administrator at self-employed
I have not contacted technical support for the solution.
Read full review of Nagios Core »
MohamedEl Azzouzi
Production Systems Engineer at Enwe
Technical support isn't very good. You can't find much help on the forums. You need to look things up by yourself...
Read full review of Nagios Network Analyzer »
Manoj Nair
Tech consultant at select softwares
No vendor involvement
Read full review of Nagios Core »
Hattab Mahdi
Assistant Director at unpa
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good...
Read full review of Nagios XI »

Review 1 of 30

SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at SofLabTech
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Product Manager at a tech services company
Rapid7 support is excellent.
Read full review of Rapid7 InsightConnect »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 30

Technical Support

No Data Available

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