Compare MuleSoft vs Talend

MuleSoft

Based on 93 reviews.

Talend

Based on 72 reviews.

Latest Research

Talend Open Studio vs. Mule Anypoint Platform

Updated: August 2022

Mule Anypoint Platform vs. Talend Open Studio

Updated: August 2022

Mule Anypoint Platform vs. Talend Data Management Platform

Updated: August 2022

Overview

Information Not Available

Talend is an open source software vendor that provides data integration, data management, enterprise application integration and big data software and services. Headquartered in Redwood City, California, Talend has offices in North America, Europe and Asia, and an international network of technical and service partners. Customers include eBay, Virgin Mobile, Sony Online Entertainment, Deutsche Post and Allianz.

Sample Customers

Mule Anypoint Platform

VMware, Gucci, MasterCard, Target, Time Inc, Hershey's, Tesla, Spotify, Office Depot, Intuit, CBS, Amtrak, Salesforce, Gap, Ralph Lauren

Mule ESB

Ube, PacificComp, University of Witwatersrand, Justice Systems, Camelot

Dataloader.io

UCSF, Box, CareFusion, Unilever, Hershey's

Talend Data Management Platform

Accent Group, Acticall, Allianz Global Investors Distributors LLC, Car & Boat Media, Cdiscount.com

Talend Open Studio

Almerys, BF&M, Findus

Talend Cloud Integration

ACCOR, ADR, L'OREAL, AstraZeneca

Talend Stitch

AB InBev, Accolade, Accor, AstraZeneca, Beachbody

Popular Solutions

MuleSoft Anypoint API Manager

19 reviews

Mule ESB

18 reviews

Mule Anypoint Platform

15 reviews

Talend Open Studio

15 reviews

Talend Data Quality

3 reviews

Talend Cloud Integration

2 reviews

Top Industries

Computer Software Company

22%

Comms Service Provider

16%

Financial Services Firm

11%

Energy/Utilities Company

Comms Service Provider

20%

Computer Software Company

19%

Financial Services Firm

10%

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MichaelSukachev
Sr. Enterprise Architect at Teranet Inc.
Primarily we use the product for our retail platform to build our integrations. That is the main feature of what it...
Read full review of Mule Anypoint Platform »
Anonymous User
Global Head of Digital Cloud & Platform Services at a financial services firm
We primarily use the solution for our APIs. We are moving from monoliths to API architecture and we have...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
MDG SAP Global Data Architect at a manufacturing company
We're using Anypoint MQ for messaging, in different types: from SAP to third party systems, global third party...
Read full review of Anypoint MQ »
Anonymous User
Vice President at a philanthropy
We were using it for EDI. We were using it for integration between RFID portals and our ERP system. We were also...
Read full review of Mule ESB »

Review 1 of 4

Sheshukumar Guntuka
Managing Consultant, Techno-Functional, Integration Architect at Gauri Ltd
The primary use case is to integrate cloud and on-premise environments making them into a hybrid system.
Read full review of Sopera Advanced Service Factory »
Sivanandam Krishnan
Practice Lead at GainInsights Solutions

Read full review of Talend Open Studio for MDM »
Azhagarasan Annadorai
Founder at Kaizentric Technologies
We have used the solution for a real estate agency in Singapore to stream their data on a more or less real-time...
Read full review of Talend Open Studio »
Anonymous User
IT Manager at a insurance company
Talend has different modules. Talend has Talend Data integration (DI), Talend Data Quality (DQ), Talend MDM, and...
Read full review of Talend Data Quality »
Krishna Ghanta
Managing Partner at Vertiv
We use Talend for the ETL tool data integration. We're using Talend with Spark to capture large volumes of data from...
Read full review of Talend Data Management Platform »

Review 1 of 5

Customer Service

Misabh Ulhaq
Software Engineer at ADM
The community forums for this solution have been very helpful. You find plenty of information there. In the past...
Read full review of Mule ESB »
JustinJames
IT Consultant at a financial services firm
I'm not into any official technical support. Their forum is pretty good and it's very active, but I cannot assure you...
Read full review of Mule ESB »
DipanjanNandi
Technology Specialist at a tech services company
From a technical support perspective, we mainly deal with product-related issues. We used to go back to MuleSoft and...
Read full review of Anypoint MQ »
MichaelSukachev
Sr. Enterprise Architect at Teranet Inc.
The customer service and technical support are unique compared to other providers. They are very involved, very...
Read full review of Mule Anypoint Platform »
Palavesam Subbiah
Senior Consultant at a tech services company
I think customer support is good. The support team responds to us, but due to some challenges in the product core, we...
Read full review of Mule ESB »
SunilDsouza
Vice President at Bosch Automotive Electronics India Pvt. Ltd.
We've found technical support to be excellent. We've been very satisfied with the level of service that the solution...
Read full review of MuleSoft Anypoint API Manager »
PurbayanSaha
Associate Consultant at Wipro
I haven't personally contacted MuleSoft support. Our team has contacted them during some test scenarios, and they...
Read full review of Mule ESB »
Prashant K
Integration Architect at RB
There is the standard SLA defined depending on the type of subscription or license. The support we have received has...
Read full review of MuleSoft Anypoint API Manager »
DhivakarSekar
Enterprise Software Engineer at Wolters kluwer
We have a dedicated support person from the MuleSoft tech support.
Read full review of Mule ESB »
Naveen Tak
Senior Integration Consultant at a tech services company
Customer Service: We had few guys from their support team. They were excellent. Technical Support: I would give...
Read full review of Mule ESB »
NIyas Ahamed
Chief Technology Officer Executive at CloudQ
I'm pretty satisfied with the technical support - there are delays sometimes, but whenever they give a solution, it's...
Read full review of Mule Anypoint Platform »
Anonymous User
Executive Director Finance & Strategy at a consultancy
We've contacted technical support and they are very helpful and responsive. They're good. I'm satisfied with the...
Read full review of MuleSoft Anypoint API Manager »
KISHOREBEELA
Senior Integration Consultant at a tech services company
Technical support is good.
Read full review of Anypoint MQ »
RaghavendraNagolu
CSM -PCBU at Tata Consultancy Services
We have hardly needed assistance from a technical perspective because their infrastructure is powerful and after sale...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Self Employed/Independent at a consultancy
Good, but a bit formal with following process and policies, but that can be the case with technical support anywhere.
Read full review of Mule Anypoint Platform »
Anonymous User
Consultant Principal on: MuleSoft Expert, Oracle Fusion Expert, webMethods Expert; Dev, SA, EA, PM at Visual Integrator Consulting
Customer Service: 10/10 - They have a very strong customer success and professional services team. Technical Support:...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Integration Architect at a tech services company
We raise tickets with support from Anypoint MQ. I rate the support from Anypoint MQ a four out of five.
Read full review of Anypoint MQ »
Anonymous User
Solution Architect at a tech services company
I didn't contact them. My current role does not allow me to directly contact technical support.
Read full review of Mule Anypoint Platform »
Anonymous User
Senior Technical Architect at a tech services company
There are different levels of support, including silver, gold, and platinum. For premium customers, support is always...
Read full review of Mule Anypoint Platform »
Anonymous User
Director of Innovation at a tech services company
We've found the technical support to be very good. They are helpful and responsive. We've been satisfied in general.
Read full review of Mule Anypoint Platform »
RajeshKumar12
General Manager at HCL Technologies
The technical support is very good. One of the best things about MuleSoft is its community. They provide support if...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Senior Software Engineer at a computer software company
Their response is based on the subscription. If you are experiencing any production-related issues, they're...
Read full review of Mule ESB »
Maheedhar Aluri
Senior Architect at a consultancy
I don't oversee the Mulesoft activities on a day-by-day because I work on the enterprise architecture security. We...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
SVP - API integration, Fintech, Solution Architect, Delivery and Digital Lending at a financial services firm
Technical support has been great. If you raise a ticket, then they respond on the basis of the severity of the issue,...
Read full review of MuleSoft Anypoint API Manager »
Gautam-Sharma
Principal Consultant at a consultancy
We're not so happy with the technical support, it could definitely be improved.
Read full review of Mule Anypoint Platform »
Anonymous User
IT Project & Demand Manager at a insurance company
Customer Service: Good level, they respond quickly and escalate as well if needed. Technical Support: Technical...
Read full review of MuleSoft Anypoint API Manager »
Uma Sridhara
Senior Manager at Accenture
Depending on the subscription and severity of the case, technical support prioritizes the support cases. I would rate...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Global Head of Digital Cloud & Platform Services at a financial services firm
Technical support has been helpful. There were also people embedded in my team.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Software Engineer at a financial services firm
I would give technical support a rating of 4.5/5.
Read full review of Mule ESB »
Anonymous User
Vice President at a philanthropy
It was okay. There is room for improvement. I had some tickets that were taking a long time to be resolved, and I had...
Read full review of Mule ESB »

Review 1 of 30

Christopher Hafer
Integration Engineer II at a university
I've had no problems with tech support - they're willing to work with me as an advanced user to figure out solutions.
Read full review of Talend Data Management Platform »
Sivanandam Krishnan
Practice Lead at GainInsights Solutions
Talend Open Studio needs to improve on its documentation and support.
Read full review of Talend Open Studio »
Christopher Hafer
System Analyst II at a healthcare company
In the beginning, Customer Support helped a lot. Now that I know more, I would like them to respond with information...
Read full review of Talend Data Management Platform »
Karthik Babu
Senior Consultant at a tech services company
I have not needed the technical support.
Read full review of Talend Data Quality »
Sheshukumar Guntuka
Managing Consultant, Techno-Functional, Integration Architect at Gauri Ltd
I would rate the technical support of Sopera Advanced Service Factory a nine out of ten.
Read full review of Sopera Advanced Service Factory »
AshrafOmar Hussein
Business Intelligence and Data warehouse Section Head & Pre-Sales at a tech services company
I would suggest enhancement and improvement in the support program of Talend to have a real Talend expert working...
Read full review of Talend Data Management Platform »
Badrakh V
Information System Architect at Astvision
We have not been in contact with technical support. Any problems that we have had so far, we have been able to solve...
Read full review of Talend Open Studio »
Dries Nuyts
Data Consultant at a tech vendor
My experiences with support have been quite good. I’ve never had issues which weren’t resolved, or where I had the...
Read full review of Talend Data Quality »
Franklin Nascimento
Principal Associate at Data Meaning, Inc.
Talend support is good.
Read full review of Talend Open Studio »
SouravNayak
Program Manager at NetApp
Talend's technical support isn't very good and not worth the money we spend on it.
Read full review of Talend Open Studio »
Manoj KumarNagarajan
Developer at a tech services company
The technical support team are very supportive and respond quickly based on the severity of the ticket we raise.
Read full review of Talend Cloud Integration »
Anonymous User
Expert Consultant CRM at a tech services company
I have not used the support from Talend Open Studio.
Read full review of Talend Open Studio »
Olfa Boudakim
BI developer at a comms service provider
As it's open-source, there is no commercial support. We just use the forums and ask the community when we need help.
Read full review of Talend Open Studio »
Anonymous User
Consultant en intelligence dÃcisionnelle at a tech services company
I haven't had the need to contact technical support. When I have had issues, the Talend portal is there and there is...
Read full review of Talend Data Management Platform »
Anonymous User
Executive Director and Business Unit Manager at a tech company
I consulted a lot of product forums, but I did not ask for support from Talend.
Read full review of Talend Data Quality »
Anonymous User
Head of Data at a insurance company
They've been good.
Read full review of Talend Open Studio »
Anonymous User
Director of Information Manager Unit at BCI
Customer Service: Low here, at Mozambique.Technical Support: Low here, at Mozambique.
Read full review of Talend Open Studio »
Anonymous User
IT Manager at a tech services company
Customer Service: N/A Technical Support: N/A
Read full review of Talend Data Management Platform »
Anonymous User
Consultant at a consultancy
I have contacted technical support on occasion. It's great because you have the support and you have the community as...
Read full review of Talend Data Management Platform »
Anonymous User
Systems Integration Specialist at a university
I really haven't reached out to technical support. I've been just doing it on my own, going through forums, blogs,...
Read full review of Talend Data Management Platform »
Anonymous User
Information Architect at a healthcare company
Customer Service: Customer service was good most of the time. Answers came in a timely fashion. Technical Support: It...
Read full review of Talend Data Quality »
Anonymous User
Technical Team Lead at a pharma/biotech company
Customer Service: Very nice customer service Technical Support: Excellent support from the technical support team
Read full review of Talend Data Quality »
Anonymous User
Implementation Specialist, Individual Contributor at a computer software company
I didn't open any cases with technical support. I would need a license from Talend to get support.
Read full review of Talend Open Studio »
Elio-Bonazzi
Data Integration Specialist/CTO at Asset messages
The fact that the technical support is out of China means that sometimes the engineers don't have a good command of...
Read full review of Talend Open Studio »
Anonymous User
Business Analytics at a tech services company
I know the support people personally, so yes, I've contacted them for a few inquiries every now and then. None of...
Read full review of Talend Data Management Platform »
Krishna Ghanta
Managing Partner at Vertiv
Technical support is average. I would rate them 3.5 out of 5.
Read full review of Talend Data Management Platform »
Anonymous User
Data Architect
Customer Service: 5/5 - good customer serviceTechnical Support: 5/5 - good technical support
Read full review of Talend Data Quality »
Anonymous User
Practice Head, Analytics at a tech services company
I would give technical support of Talend open studio an eight out of ten.
Read full review of Talend Open Studio »
Anonymous User
Director at a comms service provider
We've used the technical support team a few times and they were very helpful. So I'm really satisfied with the...
Read full review of Talend Data Fabric »
Anonymous User
Practice Head, Analytics at a tech services company
Technical support is pretty good. I would rate them at an eight out of ten. We've been satisfied with the level of...
Read full review of Talend Open Studio »

Review 1 of 30

Technical Support

No Data Available

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