Compare MuleSoft vs Quest Software

MuleSoft

Based on 99 reviews.

Quest Software

Based on 141 reviews.

Sample Customers

Dataloader.io

UCSF, Box, CareFusion, Unilever, Hershey's

Toad Data Point

Concordia University

Quest SharePlex

Bodybuilding.com, Priceline.com, Ameco Beijing, Viasat, SK Broadband

Popular Solutions

MuleSoft Anypoint API Manager

20 reviews

Mule Anypoint Platform

18 reviews

Mule ESB

16 reviews

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

7 reviews

Top Industries

Computer Software Company

22%

Comms Service Provider

14%

Financial Services Firm

12%

Energy/Utilities Company

Computer Software Company

17%

Comms Service Provider

16%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MichaelSukachev
Sr. Enterprise Architect at a tech services company
Primarily we use the product for our retail platform to build our integrations. That is the main feature of what it...
Read full review of Mule Anypoint Platform »
Javier Solis
Director of Integration at a consultancy
We got the full suite from MuleSoft. Composer was one of the elements that we use out of these to integrate with...
Read full review of MuleSoft Composer »
Anonymous User
Vice President at a philanthropy
We were using it for EDI. We were using it for integration between RFID portals and our ERP system. We were also...
Read full review of Mule ESB »
Anonymous User
MDG SAP Global Data Architect at a manufacturing company
We're using Anypoint MQ for messaging, in different types: from SAP to third party systems, global third party...
Read full review of Anypoint MQ »
Anonymous User
Global Head of Digital Cloud & Platform Services at a financial services firm
We primarily use the solution for our APIs. We are moving from monoliths to API architecture and we have...
Read full review of MuleSoft Anypoint API Manager »

Review 1 of 5

Vadim Kulikov
Senior Engineer at a computer software company
A lot of things that Foglight does could be derived from DMVs and extended events. I'm going to sound like a...
Read full review of Quest Foglight for Databases »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
Our application is hosted in multiple data centers and we primarily use SharePlex for keeping the data replicated...
Read full review of Quest SharePlex »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Solution Architect at a tech services company
We use it in our company, and it is used daily. It is primarily for standard monitoring of the databases and various...
Read full review of Quest Spotlight »
Anonymous User
System Software Specialist II at a government
I'm using the Kace 1000 and Kace 2000. The 1000 is just for a ticketing system. Then I have the 2000 which I am just...
Read full review of Kace Systems Deployment Appliance »

Review 1 of 5

Customer Service

DipanjanNandi
Technology Specialist at a tech services company
From a technical support perspective, we mainly deal with product-related issues. We used to go back to MuleSoft and...
Read full review of Anypoint MQ »
Palavesam Subbiah
Senior Consultant at a tech services company
I think customer support is good. The support team responds to us, but due to some challenges in the product core, we...
Read full review of Mule ESB »
Mahdy Zia Uzzaman
System Integration Engineer at ILCS
Technical support is fast and good.
Read full review of Mule ESB »
Tolulope Adeniji
Technical Lead - Integration/Middleware at a financial services firm
Technical support has been excellent. Whenever we've had to contend with a bug, they have been very helpful at...
Read full review of MuleSoft Anypoint API Manager »
Ravi Gunda
Senior Architect at a tech services company
The technical support has been very good. It depends on the account we're working on, however. Good accounts get...
Read full review of Mule ESB »
JustinJames
IT Consultant at a financial services firm
I'm not into any official technical support. Their forum is pretty good and it's very active, but I cannot assure you...
Read full review of Mule ESB »
Badrakh V
Information System Architect at Astvision
The community version of Mule ESB does not have support. I find information online if I need it.
Read full review of Mule ESB »
Nilesh Tarlekar
Associate Consultant at Tata Consultancy
We have onsite people who can help with the technical support. They have access to Mule support. I have sent a couple...
Read full review of Mule Anypoint Platform »
Anonymous User
Vice President at a philanthropy
It was okay. There is room for improvement. I had some tickets that were taking a long time to be resolved, and I had...
Read full review of Mule ESB »
Anonymous User
Senior Software Engineer at a computer software company
Their response is based on the subscription. If you are experiencing any production-related issues, they're...
Read full review of Mule ESB »
Anonymous User
Senior Software Engineer at a tech services company
Technical support is more in the purview of developers.
Read full review of Mule ESB »
Anonymous User
Integration Architect @ Information Management, Integration and Analytics - RXP Services Limited at a tech services company
Technical support is superb. The engineers that support customers are Java developers and have a deep understanding...
Read full review of Mule ESB »
Anonymous User
Director - Projects at a consultancy
They have a wonderful, modern concept of community-based support. It is not a formal meeting. Rather, they often...
Read full review of Mule ESB »
Anonymous User
Solution Architect at a tech services company
I didn't contact them. My current role does not allow me to directly contact technical support.
Read full review of Mule Anypoint Platform »
Maheedhar Aluri
Senior Architect at a consultancy
I don't oversee the Mulesoft activities on a day-by-day because I work on the enterprise architecture security. We...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Sr. Integration Architect at a tech services company
Customer Service: Customer SLAs are one of the top priorities at MuleSoft and they have been supportive in every...
Read full review of Mule ESB »
Anonymous User
Senior IT Consultant at a tech services company
The technical support is OK and I've never really needed it.
Read full review of Mule ESB »
RaghavendraNagolu
CSM -PCBU at Tata Consultancy Services
We have hardly needed assistance from a technical perspective because their infrastructure is powerful and after sale...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Integration Architect at a tech services company
We raise tickets with support from Anypoint MQ. I rate the support from Anypoint MQ a four out of five.
Read full review of Anypoint MQ »
FranciscoSantos
Director at Pixel Studio PTY
The technical support is reliable and quick to resolve any block we have.
Read full review of Mule ESB »
Anonymous User
Consultant Principal on: MuleSoft Expert, Oracle Fusion Expert, webMethods Expert; Dev, SA, EA, PM at Visual Integrator Consulting
Customer Service: 10/10 - They have a very strong customer success and professional services team. Technical Support:...
Read full review of MuleSoft Anypoint API Manager »
RajeshKumar12
General Manager at HCL Technologies
The technical support is very good. One of the best things about MuleSoft is its community. They provide support if...
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
MDG SAP Global Data Architect at a manufacturing company
We have not contacted the technical support team of Anypoint MQ, because we have our own internal third parties to...
Read full review of Anypoint MQ »
Anonymous User
Manager- Integration Services & BPM at a financial services firm
The LAN team has been in contact with technical support.
Read full review of Mule ESB »
Anonymous User
Technical Architect at a tech services company
We haven't had any issues with technical support, they're quite good.
Read full review of Mule Anypoint Platform »
Anonymous User
CEO & Co-Founder at a computer retailer
I have never been in contact with technical support. It is not often that something goes wrong.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Content strategist at a tech services company
We have been getting good support from the team at MuleSoft.
Read full review of Mule Anypoint Platform »
Gowtham Thotapalli
Solutions Architect at a tech services company
The last time I raised a ticket with them where we needed additional guidance, they were pretty good and responsive....
Read full review of Mule ESB »
Anonymous User
Lead Architect at a financial services firm
I have been in touch with technical support.
Read full review of MuleSoft Anypoint API Manager »
Anonymous User
Executive Director Finance & Strategy at a consultancy
We've contacted technical support and they are very helpful and responsive. They're good. I'm satisfied with the...
Read full review of MuleSoft Anypoint API Manager »

Review 1 of 30

Richard Stinnett
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Quest Foglight for Databases »
ManishJain7
Architect, Database Administration at Maximus
Technical support has been very helpful overall. Whatever root cause analysis we have done was mainly on the...
Read full review of Quest SharePlex »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of Quest KACE Systems Management »
Jim Macdougald
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of Quest QoreStor »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Phil Haslam
Project Manager at LAWYERS ON DEMAND LIMITED
We had some calls with Quest's sales and solutions teams prior to the deployment, where we are asked questions about...
Read full review of Quest On Demand Migration »
Daniel Nesnídal
Backup Engineer at a computer software company
I have used their support. When there is something that we are not able to solve, we have the option to go to the...
Read full review of Quest NetVault »
Raza Zaidi
IT Infrastructure Manager at Magellan Aerospace
They were fine. It was not super support or tech job. They were neither great nor bad.
Read full review of Quest KACE Asset Management Appliance »
Adrian Stier
Senior consultant at Rob 56 Consulting gmbh
I don't have to interact with them much. There is not much ticketing. Usually, when I open the ticket, I put in the...
Read full review of Quest On Demand Migration »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of Quest KACE Systems Management »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
Stephan Williams
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of Quest KACE Systems Management »
Ahmad Abdulfattah
Senior Solutions Architect at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of Quest SharePlex »
Douglas Lima
Infrastructure Analyst at Ituran Brasil
We use Quest Premier Support and contact them a lot. They have a Brazilian analyst who is very good to work with. He...
Read full review of Quest KACE Systems Management »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
Another one of the reasons we've kept the solution is that the tech support has been insanely great over the years....
Read full review of KACE Desktop Authority »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of Quest NetVault »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
KaiQuale
Senior engineer at Unit
I've contacted Toad Data Modeler support two or three times, and on a scale of one to five, I'd rate support a five.
Read full review of Toad Data Modeler »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of Quest KACE Systems Management »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Quest Foglight for Databases »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust »
Anonymous User
Network systems Administrator at Azura Credit Union
They take their role in support extremely seriously. We don't have to reach out too often due to the lack of...
Read full review of Quest KACE Systems Management »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
PeopleSoft Administrator at a educational organization
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM [EOL] »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of Quest SharePlex »

Review 1 of 30

Technical Support

No Data Available

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