Compare MicroStrategy vs One Identity

MicroStrategy

Based on 175 reviews.

One Identity

Based on 528 reviews.

Overview

MicroStrategy, Inc. is a provider of business intelligence, mobile software, and cloud-based services. The company is based in the Washington, D.C. area and serves companies and organizations worldwide. Founded in 1989 by Michael J. Saylor and Sanju K. Bansal, MicroStrategy develops software that enables organizations to analyze internal and external data in order to make business decisions and to develop mobile apps. Its proprietary software can be deployed in companies' data centers, or as cloud services. Notable clients include Facebook,

Information Not Available

Sample Customers

Popular Solutions

MicroStrategy

5 reviews

MicroStrategy Usher

0 reviews

Identity Manager by One Identity

93 reviews

OneLogin by One Identity

93 reviews

Active Roles by One Identity

73 reviews

Top Industries

Outsourcing Company

14%

Financial Services Firm

14%

Construction Company

10%

Marketing Services Firm

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prabu Thanikchalam
Principal Architect & Software Engineering Department Manager at a tech vendor
MicroStrategy is basically a reporting tool, and I take care of the administration side, so I handle complete...
Read full review of MicroStrategy »
Anonymous User
Manager, Business Intelligence Technology Team at a insurance company

Read full review of MicroStrategy Usher »

Review 1 of 2

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Customer Service

Michal Debski
Co-Founder at AF
You can pay for customer service and get help with specific issues. They have different tiers of support, like...
Read full review of MicroStrategy »
Elif Bilgic
DW/BI Consultant at CREO
The customer service and support are good.
Read full review of MicroStrategy »
SumitGadgilwar
Solution Architect at ixtel
Technical support is very good. We're satisfied with the level of assistance.
Read full review of MicroStrategy Usher »
Anonymous User
BI Administrator at a tech services company
I like them. They have very good technical support.
Read full review of MicroStrategy »
Anonymous User
Vice President of Data Engineering Practice at a tech vendor
The responsiveness of their support can improve. There needs to be more support for system integrators. I rate the...
Read full review of MicroStrategy »
Anonymous User
Tech Lead at a tech services company
Technical support has improved a lot in terms of response time as well as technical know-how. The trend was observed...
Read full review of MicroStrategy »
Anonymous User
Architect
Technical support has been similar to other vendors.
Read full review of MicroStrategy »
Anonymous User
MicroStrategy BI Consultant at a financial services firm
For MicroStrategy support, I give 8 out of 10.
Read full review of MicroStrategy »
Anonymous User
Manager, Business Intelligence Technology Team at a insurance company
Technical support is 7/10. It takes too long for initial technical support cases to get action on. Once you get an...
Read full review of MicroStrategy Usher »
Anonymous User
Sr Staff BI Engineer at a financial services firm
I would rate the technical support as about 7/10.
Read full review of MicroStrategy »
Janis Dreimanis
Operational Risk Manager
We haven't used tech support directlly, we have our partners to help us.
Read full review of MicroStrategy »
Anonymous User
Sales Performance Manager at a government
I have not used technical support.
Read full review of MicroStrategy »
Anonymous User
BI Engineer at a tech services company
It has gotten better. Before you had to go through Level 2, then Level 3 of support to get your questions answered....
Read full review of MicroStrategy »
Anonymous User
Senior Manager at a retailer
Whenever we have had some issues, we have contacted the technical support, and they are knowledgeable. However, it...
Read full review of MicroStrategy »
Anonymous User
System Architect at a tech services company
Technical support is a six out of 10. For example, MicroStrategy closed their office in Russia. Before that,...
Read full review of MicroStrategy »
Anonymous User
MicroStrategy Expert with 15 years exp. at Strategy BI Consulting
Customer Service: Good Technical Support: Good enough
Read full review of MicroStrategy »
Anonymous User
Senior Applications Developer at a comms service provider
I have not used support, but I know a couple of my team members have. They did come through for us. I am not sure if...
Read full review of MicroStrategy »
Hetul Patel
Senior Data Analyst at Charutarhealth Org
We are paying a lot for MSTR support but we're not getting the proper support that we should be. We actually got...
Read full review of MicroStrategy »
Okay Akdeniz
Business Application Group Manager at OBASE
We employ 100 staff members that act as consultants for our customers; they provide them with support.
Read full review of MicroStrategy Usher »
Anonymous User
Technical Specialist at a tech company
I would rate it as average as enhancements and defect fixes takes years or months to implement. Other than that,...
Read full review of MicroStrategy »
Anonymous User
Head of Data Analytics at a financial services firm
Customer Service: We have good support from consultant company and we don't works directly with a vendor. Technical...
Read full review of MicroStrategy »
Anonymous User
Platform Data Visualization Architect at a pharma/biotech company
This is an area that could somehow improve, because the support was not exactly as responsive as we had hoped for. It...
Read full review of MicroStrategy »
Anonymous User
Business Intelligence Consultant at a tech company
Customer Service: 7/10 Technical Support: 8/10
Read full review of MicroStrategy »
Anonymous User
IT project manager at a wholesaler/distributor
We have a regular call with MicroStrategy support once a week.
Read full review of MicroStrategy »
Anonymous User
Senior Consultant at a tech services company
Support is for technical issues, e.g., my installation does not work or I have a bug. It doesn't help you if you want...
Read full review of MicroStrategy »
Anonymous User
Microstrategy Developer at a financial services firm
Technical support is 6/10.
Read full review of MicroStrategy »
Partha-DWBI Analytics Expert
Principal Co-founder at Enterprise BIDI Solutions
Technical support is very good.
Read full review of MicroStrategy »
Okay Akdeniz
Business Application Group Manager at OBASE
Technically, we don't need Microstrategy support. We typically handle troubleshooting ourselves. That said, on the...
Read full review of MicroStrategy »
Evgeny Gryazov
Data Analysis and Visualization BI Team Leader at a retailer
I have not had any contact with tech support. We have our own team within our company for maintenance because we have...
Read full review of MicroStrategy »
Anonymous User
Associate at a tech services company
Technically, the support team is very strong in terms of troubleshooting the MicroStrategy logs and other system...
Read full review of MicroStrategy »

Review 1 of 30

Aryan Priyanish D.
Developer Intern at Stealth
I have not used One Identity Safeguard's customer support until now.
Read full review of Safeguard by One Identity »
Harshal Pachpande
Security Operation Consultant at SecurView
Regarding technical support, I would rate it an eight.
Read full review of OneLogin by One Identity »
Walid Semrani
Networking and Security Engineer at a tech services company
I requested them for an evaluation license, but no one responded to me. They didn't give me an evaluation license.
Read full review of Safeguard by One Identity »
Arkajit Das
CTO at Fraoula
Customer support is pretty good.
Read full review of OneLogin by One Identity »
Satyam Gupta
Technical Support Executive at DigitalTrack Solutions Pvt Ltd
The customer support is excellent in technical assistance, and they are ready to provide support at any time.
Read full review of Safeguard by One Identity »
Mithun jadhav
Network Security Engineer at Digital track solutions pvt ltd
Support for OneLogin is good, and the people are knowledgeable. I would rate customer support nine out of ten.
Read full review of OneLogin by One Identity »
Niyajuddin Tiwale
Technique at Digitaltrack
OneLogin provides excellent support regarding the technical aspects. I would rate the customer support nine out of ten.
Read full review of OneLogin by One Identity »
Shrikant Patil
Cyber Security Analyst at a tech vendor
Customer support is definitely outstanding. I would rate the customer support a ten out of ten.
Read full review of Safeguard by One Identity »
Vishal Koovaparambil
Server Security Analyst And Solution at Digitaltrack
Our experience with the customer support team for OneLogin has been positive, as cases are generally handled...
Read full review of OneLogin by One Identity »
Stephane Mainfray
Identity functionnal analyst at Sodexo
I evaluate One Identity Manager's customer support as responsive, mainly when we go through our account manager or...
Read full review of Identity Manager by One Identity »
Abhijeet Chaskar
Cybersecurity Analyst at DigitalTrack solution pvt ltd
The customer support team is strong and effective, assisting in troubleshooting challenges related to single sign-on...
Read full review of OneLogin by One Identity »
Nishant Patil
Presales Consultant at a outsourcing company
Customer support is excellent. It supports us every time, 24/7.
Read full review of OneLogin by One Identity »
Naresh-R
Associate Cyber Engineer at a financial services firm
I rate One Identity support eight out of 10. We customized the system a lot when we were using a system. We had...
Read full review of Identity Manager by One Identity »
PravinPatil
Senior Engineer at Pantomath Group
Customer support for One Identity Safeguard is good.
Read full review of Safeguard by One Identity »
Naved Ansari
System Admin at a outsourcing company
OneLogin customer support is very supportive and good in their technical parts. I would rate OneLogin customer...
Read full review of OneLogin by One Identity »
Anonymous User
Senior Cyber Security Architect at a tech vendor
I rate One Identity support 10 out of 10. Customer service and support are fantastic. The support team is very...
Read full review of Active Roles by One Identity »
Padmavati Ipo
Senior ISR at Panthomat group
Customer support is quite good.
Read full review of Active Roles by One Identity »
Anonymous User
Senior Engineer at a insurance company
I find that the customer support is very good and very quick. I would rate the customer support a nine on a scale of...
Read full review of OneLogin by One Identity »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
Customer support deserves a rating of 7.5 out of 10 due to their technical competence despite some structural...
Read full review of Active Roles by One Identity »
Anonymous User
Software Engineer at a tech services company
We required some help while onboarding to OneLogin, and the customer support was greatly helpful. I would rate the...
Read full review of OneLogin by One Identity »
Anonymous User
Product Owner Identity Access Management (IAM) at a computer software company
I'm satisfied with the level of support we receive. We use regular support. I was not aware premier support was an...
Read full review of Identity Manager by One Identity »
Anonymous User
Associate Software Engineer at a computer software company
Customer support is also good, but it is slow. If I have an issue, the resolution will be taken and support will be...
Read full review of OneLogin by One Identity »
Anonymous User
Training Engineer
Customer support for One Identity Active Roles is generally good, with the support team demonstrating strong...
Read full review of Active Roles by One Identity »
Anonymous User
IT and Information Security Manager at a financial services firm
We use their regular support. Could be rate 7 or 8 out of ten.
Read full review of Identity Manager by One Identity »
Edouard Camoin
Chief Information Security Officer at Outscale
I used the technical support once. It was good. I had the answer to my question quickly. I have direct access to the...
Read full review of Safeguard by One Identity »
Dnyaneshwar Bhopale
Associate technical desktop support at Digitaltrack soluctions Pvt. ltd
Customer support has generally met our expectations, as the support team is very knowledgeable and helpful, with most...
Read full review of OneLogin by One Identity »
Anonymous User
enterprise it architect at a financial services firm
We use their premier support. That has differed over the eight years. At the start, it certainly did add a lot of...
Read full review of Identity Manager by One Identity »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of Identity Manager by One Identity »
Anonymous User
Systems Specialist at a financial services firm
We have only used technical support through our partner/consultant company. We haven't been in direct contact with...
Read full review of Identity Manager by One Identity »
Anonymous User
Manager IAM at a computer software company
I have not used the support from the vendor. One Identity has various support sites, such as the support center and...
Read full review of Identity Manager by One Identity »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.