Compare McAfee vs Thales Cloud Security

McAfee

Based on 227 reviews.

Thales Cloud Security

Based on 6 reviews.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

Thales Authenticators

Standard Chartered Bank (SCB)

Popular Solutions

McAfee MOVE AntiVirus

50 reviews

McAfee Total Protection for Data Loss Prevention

12 reviews

McAfee Complete Data Protection

11 reviews

Thales SafeNet Trusted Access

3 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Comms Service Provider

25%

Computer Software Company

18%

Financial Services Firm

17%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vincent Watti
Owner at Network Technics & Systems Ltd
We are a system integrator and McAffee MVISION ePO is one of the security products that we implement for our clients....
Read full review of McAfee MVISION ePO »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
I have a project with McAfee and a customer to deploy and roll out the solution for ADR and other components from the...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Technology Infrastructure Engineer at a tech services company

Read full review of McAfee MOVE AntiVirus »
Anonymous User
Managing Director at a consultancy
We primarily use the solution for threat detection response for mobile devices. That includes malware, antivirus,...
Read full review of McAfee MVISION Mobile »
Anonymous User
Sr. Product Management Specialist at a comms service provider
We are a managed service provider and the McAfee Vulnerability Manager for Databases is one of the products that we...
Read full review of McAfee Vulnerability Manager for Databases »

Review 1 of 5

GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »

Review 1 of 1

Customer Service

Manoj Chitgopeker
Region Head - S1@Dimension Data India at a computer software company
I'm not sure if the technical teams have done so, but I haven't contacted technical support.
Read full review of McAfee MVISION Endpoint »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection »
Lokesh Puthalapattu
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Meleria Mangaring
Systems Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of McAfee MOVE AntiVirus »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Ariful Mondal
Consulting Practice Partner - Data, Analytics & AI at FH
I have never required the support. I don't think that there is support for personal use. If you go the endpoint...
Read full review of McAfee MOVE AntiVirus »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee MVISION ePO »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of McAfee MVISION Endpoint »
Mohammed Badowi
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Manoj Nair
Tech consultant at select softwares
Top notch . Im in Inda and we have the tech support centre running out of Bangalore
Read full review of McAfee Advanced Threat Defense »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of McAfee ESM »
Anonymous User
Cloud Security Lead at a security firm
They provide good technical support. You just need to call on the toll-free numbers. They provide two types of...
Read full review of McAfee Cloud Workload Security »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Cyber Security Consultant at a tech services company
The technical support is pretty poor.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of McAfee ESM »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager Pre-Sales (ICT) at CNS Engineering
The technical support is very good. They are very knowledgeable and also happy to help out.
Read full review of McAfee MVISION Endpoint »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of McAfee ESM »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of McAfee Network Security Platform »

Review 1 of 30

GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Paul Connaire
RAS Team Lead at Produban
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva »
Anonymous User
Engineer at a engineering company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva »

Review 1 of 5

Technical Support

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