Compare McAfee vs Tenable

McAfee

Based on 142 reviews.

Tenable

Based on 247 reviews.

Overview

Information Not Available

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Tenable Nessus

Bitbrains, Tesla, Just Eat, Crosskey Banking Solutions, Covenant Health, Youngstown State University

Tenable Vulnerability Management

Global Payments AU/NZ

Tenable Security Center

IBM, Sempra Energy, Microsoft, Apple, Adidas, Union Pacific

Tenable Cloud Security

Tyler Technologies, Bilfinger, BarkBox, MongoDB, airSlate, Adama, Latch, Cloudinary, Riskified, AppsFlyer, IntelyCare, Aidoc, 42Dot, and more.

Popular Solutions

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Tenable Nessus

14 reviews

Tenable Security Center

11 reviews

Tenable Vulnerability Management

12 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

Marketing Services Firm

Computer Software Company

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »

Review 1 of 5

Customer Service

JohnBlack
Founder and CEO at a tech services company
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Victor Akidiva
CEO at a tech services company
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
Binu Haneef
System Administrator at a media company
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Vivek Sathaye
Director at a tech services company
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Meleria Mangaring
Solutions Engineer at a wholesaler/distributor
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
AjitKumar
Technical Security Engineer at a computer software company
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Pankaj Nagpal
Chief Information Security Officer at a healthcare company
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Technology Security Consultant at a computer software company
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
JonathanChawatama
IT Security Consultant at a comms service provider
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at a tech services company
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
System Engineer at a tech services company
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I would give customer support a rating of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Jagadeesh Amarnath
Senior Technical Team Lead at a tech consulting company
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Senior Marketing Specialist II at a tech vendor
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Shaik Sayeed
Information Technology Solutions Manager at a tech services company
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at a manufacturing company
I get the standard support that comes with all Tenable licenses. There isn't specialized support for Tenable.sc. It's...
Read full review of Tenable Security Center »
Wanderley Viana
Security Operation Coordinator at a financial services firm
The official language in Brazil is Portuguese, and the support team has difficulty speaking it. Not all my technical...
Read full review of Tenable One Exposure Management Platform »
Jairo Willian Pereira
Information Security Manager at a retailer
It SLA/support are enough.
Read full review of Tenable Nessus »
Trirong Phuaythip
Solution Consultant at a tech services company
The tickets are passed quickly. Their support manager works proactively in scheduling meetings and solving the issues...
Read full review of Tenable Security Center »
PapadAnandKumar
Senior OT Security Consultant at a consultancy
The support team is the same as others. There are delays. If I find a bug, they say they already know and are working...
Read full review of Tenable OT Security »
Javier Salazar
Security Engineer at a tech vendor
Technical support could improve its response time.
Read full review of Tenable OT Security »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
I've not escalated anything to technical support.
Read full review of Tenable Nessus »
Amr Abdelnaser
Senior Information Security Analyst at a computer software company
My colleagues say that the tech support team is very responsive and helpful.
Read full review of Tenable Vulnerability Management »
Daniel_Ndiba
Assistant Manager - Cyber & Cloud Security at a financial services firm
Their technical support is quite good, and they're very responsive. If there is any issue they perform quite quickly....
Read full review of Tenable Security Center »
Kayhan Kayihan
Co-Founder at a security firm
I am not using Tenable support. I can usually fix all of the issues myself. I don't need support for Tenable Nessus.
Read full review of Tenable Nessus »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
Tenable technical support is very good. They are very helpful, and responsive. We had experienced some delays in two...
Read full review of Tenable Security Center »
Amit Goyal
Consultant at a consultancy
We have had some issues with technical support.
Read full review of Tenable.io Container Security »
Anonymous User
Presales Engineer at a tech services company
Technical support is very efficient and they escalate the tickets when you have a big issue. When you open a ticket,...
Read full review of Tenable Security Center »
Arun Seetha
Cyber Security Architect at a security firm
I am talking about their technical support, and it is good. However, there are times when I am dealing with certain...
Read full review of Tenable.io Container Security »
Dr Trust Tshepo Mapoka
Senior Cybersecurity Consultant at a tech services company
Tenable's technical support has a very good turnaround time.
Read full review of Tenable Nessus »
MuhammadBilal4
Sr. Information Security Engineer at a computer software company
Technical support always replies back on Mondays and it depends on the open support cases.
Read full review of Tenable Nessus »
VishalShah
Senior Information Security Engineer at a consultancy
Technical support requires constant follow up and that is an issue. Once they are made aware of an issue, it takes...
Read full review of Tenable Vulnerability Management »
Steven Nkwane
Intake Specialist at a tech services company
One area that they could improve is technical support. Oftentimes, it's not as good as it should be. The turnaround...
Read full review of Tenable Vulnerability Management »
Anonymous User
IT Consultant - Microsoft Design and Implementation at a tech services company
We have contacted their customer support and they were fine.
Read full review of Tenable Security Center »
Anonymous User
CISO at a financial services firm
The solution's technical support is quite good and very supportive. I rate the technical support nine and a half out...
Read full review of Tenable.io Container Security »
Anonymous User
Chief Executive Officer at a outsourcing company
We can contact technical support using their web console. We can log a support ticket as end users, although we...
Read full review of Tenable Nessus »
Andrew Lane
Cloud Security Engineer at a tech vendor
Customer support for Tenable Cloud Security is recommended, with no problems and very responsive.
Read full review of Tenable Cloud Security »
Anonymous User
Security Specialist at a security firm
They need a better approach to support. When I have hard questions that need answers to, I prefer to jump to L3...
Read full review of Tenable Vulnerability Management »
Taras Dubrova
BDM at a tech services company
Our vendor is Broadview, and they offer various support levels. In a typical scenario, with the initial level of...
Read full review of Tenable Cloud Security »
Donald Koketso
Security engineer at a construction company
It was challenging to contact the technical support team earlier. However, we have found the right contact and can...
Read full review of Tenable Vulnerability Management »
Nuki Agustino Wono
Senior Security Consultant at a tech services company
Technical support for Tenable Nessus is very good. Based on my experience, their support deserves a rating of 8 or 9...
Read full review of Tenable Nessus »
Anonymous User
IT Security Operations Analyst at a manufacturing company
Technical support is good. They provided information that is needed.
Read full review of Tenable Nessus »
Anonymous User
Director - Information Risk Management at a consultancy
Tenable's technical support is the best I've ever had for any product. We have paid for something called Elite...
Read full review of Tenable SecurityCenter Continuous View [EOL] »
Anonymous User
Network Security Engineer at a construction company
Technical support is good. I get responses quickly and they provide quick resolution. I can look at their community...
Read full review of Tenable Nessus »
Anonymous User
VP - Risks, Audits & InfoSec at a tech services company
We did reach out to technical support. I think it was just once, but it took them a long time to respond. Maybe it...
Read full review of Tenable Nessus »

Review 1 of 30

Technical Support

No Data Available

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