Compare McAfee vs Quest Software

McAfee

Based on 228 reviews.

Quest Software

Based on 136 reviews.

Sample Customers

Change Auditor for Windows File Servers

Dragon Capital, Howard County MD

Quest InTrust

Platinum Bank

Quest KACE Cloud Mobile Device Manager

AGC, St. Dominic Hospital

Popular Solutions

McAfee MOVE AntiVirus

51 reviews

McAfee Total Protection for Data Loss Prevention

12 reviews

McAfee Complete Data Protection

11 reviews

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

6 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Computer Software Company

17%

Comms Service Provider

17%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
MVISION Endpoint is the management software for McAfee that manages the Windows Defender. It manages the Windows...
Read full review of McAfee MVISION Endpoint »
Anonymous User
IT Security Specialist at a tech services company
We are using this solution to secure ATM.
Read full review of McAfee Application Control »
Marlon Advento
Technical Consultant at Westcon-Comstor
The solution is used mostly for perimeter protection. It's to protect the client and server site. It offers basic but...
Read full review of McAfee Network Security Platform »
Anonymous User
Information Technology Infrastructure Engineer at a tech services company

Read full review of McAfee MOVE AntiVirus »
Anonymous User
Sr. Product Management Specialist at a comms service provider
We are a managed service provider and the McAfee Vulnerability Manager for Databases is one of the products that we...
Read full review of McAfee Vulnerability Manager for Databases »

Review 1 of 5

Walter Stine
Executive Director at Fenway Library Organization Inc
The solution is the means for taking our NetVault backups and handing them off to QoreStor for all the dedupe and...
Read full review of Quest QoreStor »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
We use it for pass out of our printers, for our drive mapping, and we use it somewhat for asset management. I'm...
Read full review of KACE Desktop Authority »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
Our application is hosted in multiple data centers and we primarily use SharePlex for keeping the data replicated...
Read full review of Quest SharePlex »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »
Anonymous User
System Analyst at Isospeed Group
The primary use case is the backup of Active Directory and a quick and effective restore in case of a disaster. The...
Read full review of Quest Recovery Manager for Active Directory Disaster Recovery Edition »

Review 1 of 5

Customer Service

Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of McAfee MOVE AntiVirus »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Saqer Aqra
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of McAfee Active Response »
Kranthi Kumar
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. They are fast to respond and they have weekend support.
Read full review of McAfee MOVE AntiVirus »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of McAfee ESM »
Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of McAfee MOVE AntiVirus »
SRIYANSH SRIVASTAVA
Member Of Technical Staff at NEC
I'm satisfied with McAfee support.
Read full review of McAfee MOVE AntiVirus »
Manoj Chitgopeker
Region Head - S1@Dimension Data India at a computer software company
I'm not sure if the technical teams have done so, but I haven't contacted technical support.
Read full review of McAfee MVISION Endpoint »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of McAfee ESM »
Mohammed Badowi
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Abel Abenemi
Network Support Engineer at a energy/utilities company
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Milos Tolpa
IT Engineer at FormatPC
We are satisfied with technical support.
Read full review of McAfee Web Gateway »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Information Security Engineer at a financial services firm
I would say that the technical support is not very prompt, but the end result is good.
Read full review of McAfee ESM »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of McAfee MOVE AntiVirus »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of McAfee Advanced Threat Defense »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of McAfee Network Security Platform »
Amer-Alkhawaldeh
Presales Manager at a tech services company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases »
Anonymous User
Junior Product Consultant at a tech services company
The technical support is very good.
Read full review of McAfee Network Security Platform »

Review 1 of 30

Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
What has been very good for me has been the ITNinja websites where I can look for information. For example, if I need...
Read full review of Quest KACE Systems Management »
Scott Baxter
Technical Support Engineer at City of Rochester
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of Quest KACE Systems Management »
Bill Vierow
Systems and Network Administrator at a tech services company
I have used their Premier Support. They get back to us pretty quickly. They usually have somebody knowledgeable who...
Read full review of Quest Rapid Recovery »
Steven Scarver
VP/Manager, Data Analytics & Intelligence at a financial services firm
I have not used the support from Toad Data Point.
Read full review of Toad Data Point »
Chris Graber
Network Administrator at a manufacturing company
I would rate their technical support a 10 out of 10. They've always been super helpful for me. Throughout the...
Read full review of Quest Rapid Recovery »
Vinothsingh Elumalai
Lead Software Engineer at Lowe's Companies
When we started with Foglight at Lowe's, it was a new tool for us. We didn't have any background in using the tool....
Read full review of Quest Foglight for Databases »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
Timpa D Angaye
IT Manager at a energy/utilities company
We have technical support. The time difference affects their response time but we do get support when we need it. I...
Read full review of Quest Rapid Recovery »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of Kace Systems Deployment Appliance »
Anonymous User
Senior Engineer at a financial services firm
Their technical support is a nine out of 10. There is always room for improvement. There are times when a question is...
Read full review of Quest Foglight for Databases »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM [EOL] »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of Quest KACE Systems Management »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Quest Spotlight »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of Quest SharePlex »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »
Anonymous User
Infrastructure Manager at a library
They are very helpful. It is very easy to get their help. I have got good answers from them. They are very...
Read full review of Quest Rapid Recovery »
Muhammad Waseem
User at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of Quest KACE Systems Management »
Anonymous User
Network Analyst at a energy/utilities company
Their technical support is good. They're very prompt. Quest has been very quick in responding to any support cases or...
Read full review of Quest KACE Systems Management »
Piotr Pastuszka
E-service at a financial services firm
I have only contacted technical support one time and it was by email. I would rate them somewhere between average and...
Read full review of Toad for Oracle »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Cristian Ivanov
Europe IT Shared Services Manager at LIDEA Seeds
We haven't used customer service and support before so I cannot speak to it.
Read full review of Quest KACE Asset Management Appliance »
AlexOltean
Solution architect at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of Quest NetVault »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of Quest NetVault »
Mark_Cook
Infrastructure Analyst
Some of the guys they've for there are really good, some of them are useless. I would rate their technical support as...
Read full review of Quest Rapid Recovery »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
Anonymous User
Self Employed, Software Developer, Energy Expert at My Power Station Technology (Pty) Ltd
I only really contact my supplier when i need to upgrade. Support is good.
Read full review of Toad for Oracle »
Anonymous User
Senior Systems Engineer at a computer software company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

Technical Support

No Data Available

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