Compare McAfee vs Quest Software

McAfee

Based on 142 reviews.

Quest Software

Based on 297 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

KACE Cloud

AGC, St. Dominic Hospital

Popular Solutions

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

erwin Data Modeler

11 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Financial Services Firm

Manufacturing Company

Marketing Services Firm

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
My main use case for Toad for Oracle is accessing data in Oracle and building PL/SQL database objects, packages,...
Read full review of Toad for Oracle »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »

Review 1 of 5

Customer Service

Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve »
Joseph Jolly
Manager Enterprise Architecture & Integrations at URA
The customer service and support team is good. They have a responsive support team when you reach out. We mostly...
Read full review of Toad for Oracle »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler »
Bikramjeet Singh
Senior Reg Reporting Consultant at Bank of America
I contacted customer support for error codes. Overall, the technical support has been very good. They are prompt and...
Read full review of Toad for Oracle »
ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler »
Alton Thibodeaux
Data Warehouse Architect at a healthcare company
I've emailed support and they've always been responsive to me.
Read full review of erwin Data Modeler »
Scott Tweed
Windows Engineer at a tech services company
I have never had to contact technical support.
Read full review of KACE Systems Management Appliance (SMA) »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Recovery Manager for Active Directory »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
I have never had to call customer support for Toad for Oracle, so I cannot speak to that experience.
Read full review of Toad for Oracle »
Mohd Hisyamudin Hamid
System Engineer at Netwitz Sdn Bhd
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of erwin Data Intelligence »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of NetVault Plus »
Anonymous User
IT Manager at a manufacturing company
We subscribe to the premiere support and what stands out to us as the biggest value is communication and the...
Read full review of QoreStor »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Spotlight »
John Waclawski
Database Administrator at AmTrust Financial Services, Inc.
If I run into a question, I can email my liaison and she can usually get an answer to me within a couple of hours...
Read full review of Foglight for Databases »
Piotr Pastuszka
E-service at a financial services firm
I have only contacted technical support one time and it was by email. I would rate them somewhere between average and...
Read full review of Toad for Oracle »
Anonymous User
Global Delivery Consultant at a tech services company
We never had any technical issues, so we never had the opportunity to contact them either.
Read full review of NetVault Plus »
Osvaldo Gaete Cabezas
IT engineer at a government
I would give them a 9 out of 10. Sometimes they take a little while, but they respond.
Read full review of Foglight for Databases »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of KACE Systems Management Appliance (SMA) »
Michael Huffman
Server Administrator III at a university
The customer support for KACE Systems Deployment Appliance (SDA) has been excellent, and they always resolved the...
Read full review of KACE Systems Deployment Appliance (SDA) »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Spotlight »
Anonymous User
Data Governance, Sr. Mgr at Lytx Inc.
Customer Service: Great. They made sure that the initial product demos to Lytx were supported by a really experienced...
Read full review of erwin Evolve »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve »
Anonymous User
Data Architect at a consultancy
The technical support is good.
Read full review of erwin Evolve »
Anonymous User
Systems Engineer at a tech services company
The technical support is good.
Read full review of KACE Systems Management Appliance (SMA) »
Kurtis Roosevelt
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of SharePlex »

Review 1 of 30

Technical Support

No Data Available

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