Compare ManageEngine vs Thales

ManageEngine

Based on 369 reviews.

Thales

Based on 16 reviews.

Latest Research

Buyer's Guide

ManageEngine Password Manager Pro vs. Thales SafeNet Trusted Access

November 2026

Thales SafeNet Trusted Access vs. ManageEngine Password Manager Pro

Updated: November 2026

Buyer's Guide

ManageEngine Password Manager Pro vs. Thales SafeNet Trusted Access

November 2026

ManageEngine Password Manager Pro vs. Thales SafeNet Trusted Access

Updated: November 2026

Sample Customers

ManageEngine Password Manager Pro

Australian Catholic University

Thales SafeNet Trusted Access

IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.

Popular Solutions

ManageEngine ServiceDesk Plus

8 reviews

ManageEngine Endpoint Central

6 reviews

ManageEngine OpManager

7 reviews

Thales Authenticators

0 reviews

Thales SafeNet Trusted Access

0 reviews

Gemalto Protiva [EOL]

0 reviews

Top Industries

Outsourcing Company

12%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Ashutosh Jha
Project engineer at IT Solution india private limited
I am using ManageEngine OpManager for network and server reliability. We have multiple locations, so integrating all...
Read full review of ManageEngine OpManager »

Review 1 of 5

Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We installed Thales Luna HSM and generated the partitions to integrate with multiple databases like Mongo, Oracle,...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
The main use case involves transactions happening in banking environments. We are using it only for transaction-based...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
I use the system to encrypt sensitive data or crown jewel data stored in various places within organizations. For...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We primarily use the solution to encrypt data. We deploy the solution with an agent. With the help of an agent, we do...
Read full review of Vormetric Data Security Platform [EOL] »

Review 1 of 5

Customer Service

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
The technical support from ManageEngine is very good. The solutions they provide are valuable, and I would rate their...
Read full review of ManageEngine Log360 »
Ossama Arab
Project Coordinator at United Al Saqer Group LLC
I haven't contacted the solution's support yet.
Read full review of ManageEngine OpManager »
MUBDIUL ISLAM
Junior System Engineer at Corporate Projukti Limited
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
Read full review of ManageEngine ADManager Plus »
NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
SanjayMishra
General Manager at SARJAK CONTAINER LINES PRIVATE LIMITED
The solution's technical support is very good. I rate the technical support a seven or eight out of ten.
Read full review of ManageEngine Endpoint Central »
Sad Sadd
Senior Presales Engineer at Trust Information technology
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
The customer service and support team was good.
Read full review of ManageEngine ADSelfService Plus »
Rakhul K
System Admin-Network Engineer at Macrosoft
We haven't needed any support but I think everything is available on YouTube.
Read full review of ManageEngine Endpoint Central »
Ela Antonio
Service Delivery Manager at MDS Call Solutions, Inc.
Support is better on the cloud than when you have an on-premises deployment. The local support is very accommodating....
Read full review of ManageEngine ServiceDesk Plus »
Tejinder Thakur
Network Engineer at SourceFuse
It is a bit tough to deal with the technical support of the product since I did not get any answer from them during...
Read full review of ManageEngine ADManager Plus »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
Waleed Omar
Information Security Specialist at Arab Open University
Technical support quality should be increased. Their response time could be quicker. Overall, I would rate them a seven.
Read full review of ManageEngine ServiceDesk Plus »
AlexiaChristofi
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Ziyad Moghalis
It manager at PTC (Public Telecomuncation Corporation)
We purchased a year of technical support but did not need it.
Read full review of ManageEngine IT360 »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Anonymous User
Network Admin at a manufacturing company
Customer Service: Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech...
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Product Manager - Solution Architect at iOCO
The support team needs work, I have waited months for an answer to some of our requests.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior System Administrator at a tech services company
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Manager at a tech vendor
The technical support for ManageEngine Applications Manager is good, but there's still room for improvement. As I had...
Read full review of ManageEngine Applications Manager »

Review 1 of 30

GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Gustavo Merighi
Automation and Telecommunications Analyst at Grupo Energisa
The technical support services are good.
Read full review of Thales Authenticators »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We rate the technical support a seven out of ten. We rated them a seven because they answer immediately when we are...
Read full review of Thales Luna HSM »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
I communicate with Thales payShield technical support when needed. Sometimes we face challenges that require...
Read full review of Thales payShield »
Paul Connaire
RAS Team Lead at Produban USA
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva [EOL] »
Anonymous User
Data Protection at a insurance company
Support could be improved. It depends on the support level you purchase, as they don't have set SLAs. The system is...
Read full review of Vormetric Application Crypto Suite »
Mikhail Rozhnov
CTO at TESSIS
The technical support is at a high level.
Read full review of Thales Authenticators »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva [EOL] »
Anonymous User
Service Delivery Manager at a healthcare company
The support has been very good with this solution.
Read full review of Thales Authenticators »
Ravi Chandarana
IT manager at a construction company
Technical support rates between six and seven out of ten. They take some time to respond due to their high number of...
Read full review of Thales payShield »
Ravi Chandarana
IT manager at a construction company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
Customer support is reasonable on the whole but it could be improved.
Read full review of Vormetric Application Crypto Suite »

Review 1 of 13

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.