Compare ManageEngine vs SoftExpert

ManageEngine

Based on 369 reviews.

SoftExpert

Based on 2 reviews.

Sample Customers

ManageEngine ServiceDesk Plus

Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates

SoftExpert ITSM

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

Popular Solutions

ManageEngine ServiceDesk Plus

8 reviews

ManageEngine Endpoint Central

6 reviews

ManageEngine OpManager

7 reviews

SoftExpert BPM

0 reviews

Top Industries

Outsourcing Company

12%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Construction Company

26%

Comms Service Provider

20%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Ashutosh Jha
Project engineer at IT Solution india private limited
I am using ManageEngine OpManager for network and server reliability. We have multiple locations, so integrating all...
Read full review of ManageEngine OpManager »

Review 1 of 5

Anonymous User
CEO at hydron group
We use SoftExpert for many purposes but mostly so for project management. We have design projects in five levels to...
Read full review of SoftExpert BPM »

Review 1 of 1

Customer Service

Bhavani Prasad Paragi
General Manager at Qwikcilver
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I believe the customer support team at ManageEngine is excellent, providing timely assistance and helping us solve...
Read full review of ManageEngine Log360 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Their support is very efficient. We have deployed between thirty and forty products, particularly for enterprise...
Read full review of ManageEngine ADAudit Plus »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
The customer support has a slow response time.
Read full review of ManageEngine ServiceDesk Plus »
Isaac Al Wahaibi
Senior Application Support Specialist at Oman Data Park
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
Santiago Mantilla
Senior Information Technology Security Consultant at Intelector
The issue with ManageEngine Desktop Central MSP is the support because this company has support from India and it is...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Sivakumar Murugavel
Head Of IT Infrastructure Network Security and Compliance at LMW
We get good support, even though we currently use the basic version. They are responsive. We get good support as of now.
Read full review of ManageEngine ServiceDesk Plus »
Prasanthraj PN
Sales Director at InnovationTQ
I am happy with the solution's technical support.
Read full review of ManageEngine PAM360 »
Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate the technical support a seven out of ten. We have been using the solution for almost a year and haven't faced...
Read full review of ManageEngine ADManager Plus »
Waleed Omar
Information Security Specialist at Arab Open University
Technical support quality should be increased. Their response time could be quicker. Overall, I would rate them a seven.
Read full review of ManageEngine ServiceDesk Plus »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
Nurdine Rajabo
Information Security Officer at Kenmare Resources Mauritius
The support for this solution needs to be improved significantly, to the point where we will no longer be using some...
Read full review of ManageEngine OpManager »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
When we had to reach out to the solution's technical support, they were happy to work with us, and you can have a...
Read full review of ManageEngine ADAudit Plus »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
Glad I
Regional IT Operations Manager at Wallem Group Limited
The application support is effective. We can communicate with the agents by email, telephone, or online chat. I rate...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Manager at The White Family Companies, Inc.
The few times we have contacted customer support they have always very quickly solved the problem. Every support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »
Rakesh Saini
Head of IT at a computer software company
Their technical support is okay. I have no issues with their technical support.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Product Manager - Solution Architect at iOCO
The support team needs work, I have waited months for an answer to some of our requests.
Read full review of ManageEngine Endpoint Central »
Munir Noor
System Security Engineer at a tech services company
They need to be more reactive. They play around the bush to get some time to provide you a proper solution. They are...
Read full review of ManageEngine ServiceDesk Plus »
Abrar Hussain Khan
Technology Lead at GMG
Online technical support is far better than partner support. Overall, I would rate the support as an eight out of ten.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Ict Manager at a transportation company
The technical support is good because we are in direct contact with the development team technician in India. I would...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Anonymous User
CIO at ECGC LTD.
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
System Engineer at a university
Customer Service: Absolutely fantastic. ManageEngine support representatives are able to do almost anything at...
Read full review of ManageEngine IT360 »
Anonymous User
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »

Review 1 of 30

Andrea González
Business Consultant at ITIS
I did not use the support from the vendor.
Read full review of SoftExpert BPM »
Anonymous User
CEO at hydron group
There's a time difference between our country the country where support is based of seven hours. In some cases, the...
Read full review of SoftExpert BPM »

Review 1 of 2

Technical Support

No Data Available

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