Compare Exabeam vs One Identity

Exabeam

Based on 224 reviews.

One Identity

Based on 236 reviews.

Latest Research

Buyer's Guide

LogRhythm SIEM vs. syslog-ng

September 2025

syslog-ng vs. LogRhythm SIEM

Updated: September 2025

Buyer's Guide

Exabeam vs. One Identity Safeguard

September 2025

One Identity Safeguard vs. Exabeam

Updated: September 2025

Buyer's Guide

LogRhythm SIEM vs. syslog-ng

September 2025

LogRhythm SIEM vs. syslog-ng

Updated: September 2025

Buyer's Guide

Exabeam vs. One Identity Safeguard

September 2025

Exabeam vs. One Identity Safeguard

Updated: September 2025

Sample Customers

LogRhythm SIEM

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill

Exabeam

Hulu, ADP, Safeway, BBCN Bank

One Identity Safeguard

Cavium

syslog-ng

Tecnocom, University of Victoria, University of Exeter, Datapath

Popular Solutions

14 reviews

9 reviews

4 reviews

61 reviews

One Identity Safeguard

8 reviews

One Identity Active Roles

9 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Analyst at Diyar United Company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »
AjayM1
Lead Technical Engineer Security at a tech services company
The primary use case for Exabeam was to monitor security incidents and run our SOC operation. It is a SIEM tool used...
Read full review of Exabeam »

Review 1 of 5

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
Read full review of One Identity Safeguard »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

Sheikh Abu Ayub Azad
CEO at Trustaira
This kind of solution sometimes needs a quick response from support, and it can often take a while for them to...
Read full review of LogRhythm UEBA [EOL] »
AYOUB ECH-CHKAF
Security Operations Center Analyst (L2 at Thales
The solution's technical support team is good.
Read full review of Exabeam »
Subhash Sreenivasan
Head of Professional Services at NiyoSecure
We have specialists, and whenever we need technical support, we can easily get it.
Read full review of LogRhythm SIEM »
Mohammed Jamous
Chief Information Technology Officer at a insurance company
I rate LogRhythm support 10 out of 10.
Read full review of LogRhythm SIEM »
Muhammad Hanif
Cyber Security Senior Consultant at Inspira Enterprise
Technical support for LogRhythm is not strong, rated five out of ten.
Read full review of LogRhythm SIEM »
Anonymous User
Systems Administrator at a construction company
We haven't contacted them yet.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Analyst at a financial services firm
I have used the tech support and think they are great. I have many vendors that I deal with for other tools and hands...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at Augeo Marketing
We have used technical support. The last issue that I opened was because I didn't have the correct parsing support...
Read full review of LogRhythm SIEM »
JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Officer, Network Analyst at a university
Their technical support is good. They are pretty quick at working with us. I would give them an eight out of ten. I...
Read full review of LogRhythm SIEM »
Shreenkhala Bhattarai
Cyber Security Researcher at a tech services company
We typically are the ones that handle technical support for our clients if they run into issues.
Read full review of LogRhythm SIEM »
Jeremy Alder
Security Lead at a financial services firm
Tech support with LogRhythm has been great. I've only ever had one bad case out of about the 15 or 20 tickets I've...
Read full review of LogRhythm SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm SIEM »
Alex Wood
Systems CSO at a manufacturing company
Technical support is not bad. The lower-level, first-line support is not always great, but if we can get to the right...
Read full review of LogRhythm SIEM »
MarkSemkiw
Senior Network Engineer
We have had a couple of custom logs built, but we don't call in that much.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a leisure / travel company
Technical support is fantastic.
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at Temple University
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
Read full review of LogRhythm SIEM »
Anonymous User
Director Information Security at Vail Resorts
I have not used LogRhythm technical support.
Read full review of LogRhythm SIEM »
Anonymous User
VP, Information Systems Security Officer at a financial services firm
It seems pretty good, but they do seem to be plagued with what a lot of new companies are plagued with -- their...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Architect at a healthcare company
Tech support has always been good from the very first. In most cases the first response is a good one. It does the...
Read full review of LogRhythm SIEM »
Rob Haller
Security Engineer at U.S. Acute Care Solutions
We've been working with their Beta team, not really technical support. I would say their Beta team is good, a seven...
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Director of Information Technology at a university
Their support team is very good. As IT organizations go, I can only think of maybe one time when I had to request a...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a transportation company
I've had to engage LogRhythm technical support on many occasions. They've always been quick to respond and are very...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
LogRhythm UEBA's technical support is slow.
Read full review of LogRhythm UEBA [EOL] »
Mark Baksh
IT Specialist at a healthcare company
We have not used LogRhythm's tech support yet.
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
I have used LogRhythm tech support and I would say those guys are phenomenal, outstanding. They get back to you...
Read full review of LogRhythm SIEM »
Anonymous User
Technical Systems Analyst
Technical support has been great. I will be honest with you, I think that's one of the strengths of LogRhythm. Every...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a non-profit
I have used tech support in the past and it is great. I definitely recommend tech support, we do go to the LogRhythm...
Read full review of LogRhythm SIEM »
Anonymous User
Solution Architect at Netpoleons
I have not contacted the support from Exabeam Fusion SIEM. There is a lack of Indonesian support, it would benefit us...
Read full review of Exabeam »
Anonymous User
Co-Founder, Director - Technology & Consulting at a tech services company
There are no issues with technical support.
Read full review of Exabeam »

Review 1 of 30

Oktay Ozkan
System Security Architect at a financial services firm
Currently, we are using both premium support and local partner support. We are getting support from our local...
Read full review of One Identity Manager »
Darius Radford.
Managing Partner at Knightswatch Cyber
I haven't had issues with support so far. We do not use the vendor's premier support.
Read full review of One Identity Safeguard »
Erik Sjögren
Solution Architect at Atea
The support is good but could be better. It could take a day or some hours depending on the case or the customer.
Read full review of One Identity Manager »
SanjayKumar13
Cyber security lead at a tech vendor
The customer service and support are poor. They need more support staff to stand out in the market. I don't think...
Read full review of One Identity Password Manager »
Yehuda Fabian
System Administrator at a healthcare company
It is good. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
Pradeep Pola
Senior Manager at a consultancy
I would rate One Identity Manager's technical support at around 9.5 out of ten. Compared to my experiences with other...
Read full review of One Identity Manager »
IgnacioMartinez
Director of IT at a venture capital & private equity firm
I would've given support really high marks earlier. However, it's not as good anymore. I've submitted a couple of...
Read full review of OneLogin by One Identity »
AakashChakraborty
Consultant at a tech services company
I rate One Identity support seven out of 10. I have done multiple tickets. I am in touch right now because I'm in the...
Read full review of One Identity Manager »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of One Identity Safeguard »
Dnyandev Garad
IT Architect at Wipro Limited
You only need premium support if your One Identity software is outdated. Standard technical support, which comes with...
Read full review of One Identity Manager »
Anonymous User
Manager Global Identity & Access Management at a healthcare company
We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is...
Read full review of One Identity Manager »
Anonymous User
Director, Global Identity and Access Technologies at a financial services firm
We have really good support. We tend to deal with one support person in particular, so he knows our environment well....
Read full review of One Identity Manager »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of One Identity Manager »
Anonymous User
Founder at a consultancy
I've contacted the technical support team for One Identity Manager, and the team was very helpful and very...
Read full review of One Identity Manager »
Anonymous User
System Consultant at a tech services company
The customer service and technical support are very good.
Read full review of One Identity Safeguard »
Anonymous User
Chief Technology Officer & Solution Architect at a tech services company
I give technical support a 4.5/5.
Read full review of One Identity Safeguard »
Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
Read full review of One Identity Safeguard »
Anonymous User
Service Owner Identity & Access Management at a financial services firm
Technical support is good.
Read full review of One Identity Manager »
Anonymous User
owner at Butschke IT Services
Customer Service: Very good. Technical Support: Very good.
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin by One Identity »
Anonymous User
Director of Digital Media Services at a university
Customer Service: Customer service is all aces. Technical Support: The support personnel are knowledgeable and...
Read full review of OneLogin by One Identity »
HatemAly
Presales Engineer at 1D Consulting
We rarely use their support. The support that the vendor provides has improved recently, but the documentation lacks...
Read full review of One Identity Manager »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
Read full review of One Identity Manager »
Danial Arshad
IT Architect at a consultancy
For critical issues, it is good because you can call them, but for the regular issues, I feel that there is a lack of...
Read full review of One Identity Manager »
Anonymous User
Security Business Consultant at a tech services company
There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very...
Read full review of One Identity Safeguard »
Cody Engelman
Expert Systems Architect at Tempur Sealy International, Inc.
I love the tech support guys. Anytime that I have a problem, I can always put in a ticket. They get back to me right...
Read full review of One Identity Safeguard »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
Anonymous User
IAM Specialist
Most clients use regular support, but some clients use premium support.
Read full review of One Identity Safeguard »
Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.