Compare Exabeam vs One Identity

Exabeam

Based on 227 reviews.

One Identity

Based on 271 reviews.

Latest Research

Buyer's Guide

LogRhythm SIEM vs. syslog-ng

December 2025

syslog-ng vs. LogRhythm SIEM

Updated: December 2025

Buyer's Guide

Exabeam vs. One Identity Safeguard

December 2025

One Identity Safeguard vs. Exabeam

Updated: December 2025

Buyer's Guide

LogRhythm SIEM vs. syslog-ng

December 2025

LogRhythm SIEM vs. syslog-ng

Updated: December 2025

Buyer's Guide

Exabeam vs. One Identity Safeguard

December 2025

Exabeam vs. One Identity Safeguard

Updated: December 2025

Sample Customers

LogRhythm SIEM

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill

Exabeam

Hulu, ADP, Safeway, BBCN Bank

One Identity Safeguard

Cavium

syslog-ng

Tecnocom, University of Victoria, University of Exeter, Datapath

Popular Solutions

13 reviews

10 reviews

3 reviews

62 reviews

One Identity Safeguard

13 reviews

OneLogin

20 reviews

Top Industries

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at a wholesaler/distributor
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

Sheikh Abu Ayub Azad
CEO at a tech services company
This kind of solution sometimes needs a quick response from support, and it can often take a while for them to...
Read full review of LogRhythm UEBA [EOL] »
SumitKumar10
Senior project engineer at a tech vendor
NetMon's technical support is good, and I would give them a rating of ten out of ten.
Read full review of NetMon »
Christian-Martinez
Security Solutions Manager at a tech services company
I'd give technical support a five out of ten. There are definitely areas that they can improve upon. Faster response...
Read full review of LogRhythm Axon [EOL] »
Anonymous User
Information Security Analyst at a non-profit
I have used tech support in the past and it is great. I definitely recommend tech support, we do go to the LogRhythm...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Analyst at a financial services firm
I have used the tech support and think they are great. I have many vendors that I deal with for other tools and hands...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Architect at a energy/utilities company
I haven't had to use them too much. We will find out after we go online with Optiv. I have my sales engineer with...
Read full review of LogRhythm SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Analyst at a financial services firm
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Mark Baksh
IT Specialist at a healthcare company
We have not used LogRhythm's tech support yet.
Read full review of LogRhythm SIEM »
Anonymous User
Junior Information Security Analyst at a financial services firm
It's awesome.
Read full review of LogRhythm SIEM »
Shane Addison
Information Security Officer at a financial services firm
Fortunately, we haven't had to deal with them a lot, but when we have we've had really good luck with them. They have...
Read full review of LogRhythm SIEM »
Anonymous User
Technical Architect at a financial services firm
As far as technical support, professional support, and overall organizational support, LogRhythm has probably been...
Read full review of LogRhythm SIEM »
Anonymous User
Operations Team Lead
The Professional Services as well as the general support has been phenomenal. They're very attentive to our needs....
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
The LogRhythm support system is phenomenal. I can’t give those guys enough praise. If I have a problem or a question...
Read full review of LogRhythm SIEM »
Kashif Ali
Unit Head Titanium (Security Solution) at a tech services company
We are in touch with their support. It's government support, and they're quite supportive, and they are quite...
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
I have used LogRhythm tech support and I would say those guys are phenomenal, outstanding. They get back to you...
Read full review of LogRhythm SIEM »
PH Chiu
Consultant at a tech services company
I have escalated issues to technical support and rate the assistance I received an eight out of ten.
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a hospitality company
They're a 10 - out of five stars! I have great success with them, very pleased. Love working with them, they're...
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
We have to use tech support pretty regularly and it is sometimes not very good. We've had issues where we can't get...
Read full review of LogRhythm SIEM »
Ashlish Baria
Manager of Information Security at a real estate/law firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm SIEM »
MarkSemkiw
Senior Network Engineer
We have had a couple of custom logs built, but we don't call in that much.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a marketing services firm
We have used technical support. The last issue that I opened was because I didn't have the correct parsing support...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a transportation company
I've had to engage LogRhythm technical support on many occasions. They've always been quick to respond and are very...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Janaka Munasinghe
Senior System Administrator at a tech services company
We have local support. If they cannot assist us, they do offer in-house support we can use. The first step in terms...
Read full review of LogRhythm SIEM »
Anonymous User
Cybersecurity Solutions Architect at a tech vendor
I would rate the presale support 3 out of 5. They could be in contact more and give more information. It's average. I...
Read full review of LogRhythm SIEM »
Deepanshu Hans
Solution Architect at a computer software company
I have never communicated with Exabeam's technical support and customer service. What I have heard about their...
Read full review of Exabeam »
Anonymous User
Security Engineer Analyst Admin at a aerospace/defense firm
Tech support is hit-or-miss. Some of the tech support agents are just wonderful and I've learned a lot from...
Read full review of LogRhythm SIEM »
Anonymous User
Sr. Mgr of Network Operations at a comms service provider
Customer Service: 9/10. Technical Support: 9/10.
Read full review of LogRhythm SIEM »

Review 1 of 30

Aryan Priyanish D.
Developer intern at a university
Until now, it is great. I have not used their customer support.
Read full review of OneLogin »
Erik Sjögren
Solution Architect at a tech vendor
The support is good but could be better. It could take a day or some hours depending on the case or the customer.
Read full review of One Identity Manager »
SameerPalav
Managing Director at a tech services company
Their support is pretty good. I would rate them a nine out of 10.
Read full review of One Identity Password Manager »
Dan Reeve
Manager, Information Technology at a hospitality company
The technical support team is responsive. They are good. I would rate the technical support and eight out of ten.
Read full review of OneLogin »
CarlosTum
I AM consultant at a tech services company
I rate One Identity's support eight out of 10. We use the standard support. They send you a link to the documentation...
Read full review of One Identity Manager »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at a tech services company
My impression of support is that the guys there are very helpful. They are eager to jump in and to help you out. Yes,...
Read full review of One Identity Safeguard »
Pradeep Pola
Senior Manager at a consultancy
I would rate One Identity Manager's technical support at around 9.5 out of ten. Compared to my experiences with other...
Read full review of One Identity Manager »
Huzaifa Abbas
Information Technology Support Engineer at a tech vendor
I did not feel the need to contact technical support. Everything was straightforward. Everything went well, and I...
Read full review of OneLogin »
Ranjan Mishra
Technical Manager at a manufacturing company
We sometimes face delays in response from the technical support of One Identity. While we use premier support, the...
Read full review of One Identity Manager »
Christos Chrysafis
Senior IAM Engineer at a manufacturing company
Regarding support, they prioritize resolving escalated issues. However, their response can be slow. Whenever I open a...
Read full review of One Identity Manager »
David-Fernandez
CTO at a tech services company
While I don't open many cases, when I do open one, normally the response is quick. They either give me a solution or...
Read full review of One Identity Active Roles »
Tobias Stehle
Product Owner at a retailer
Sometimes, it's really good and fast. Sometimes, you make a service request and don't get an answer. Sometimes, you...
Read full review of One Identity Manager »
Anonymous User
Consultant Development - Application Manager IAM at a healthcare company
The customer service of One Identity Manager is something I would rate six out of ten.
Read full review of One Identity Manager »
Anonymous User
IT Security Consultant at a tech services company
Technical support is brilliant. They are very helpful.
Read full review of One Identity Safeguard »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Anton Kaiukov
Senior Software Engineer at a tech vendor
I never needed to contact the support team. The software functions properly, and I never encountered any trouble with...
Read full review of syslog-ng »
Anonymous User
Managing Director at a consultancy
There are different support tiers, some with 24/7 support and a dedicated technical account manager. If you have...
Read full review of One Identity Manager »
Tomas Essam
Identity and Access Management Consultant at a tech services company
Regarding One Identity Manager support, I think they need to be more accountable. When I describe a technical issue...
Read full review of One Identity Manager »
Anonymous User
IAM Specialist
Most clients use regular support, but some clients use premium support.
Read full review of One Identity Safeguard »
Anonymous User
Network Analyst at a government
The product itself is fine and works well. I've had a difficult time getting it to cooperate with Azure in the cloud...
Read full review of One Identity Active Roles »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of One Identity Manager »
Anonymous User
Senior Identity Management Consultant at a computer software company
We use Premier Support from One Identity Manager. They respond quickly to our tickets, and our customers are...
Read full review of One Identity Manager »
Anonymous User
Business Line Manager - IGA & PAM at a tech services company
I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would...
Read full review of One Identity Safeguard »
Marta Dern
Analyst at a pharma/biotech company
We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted...
Read full review of One Identity Manager »
Anonymous User
Junior Security Consultant at a computer software company
When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very...
Read full review of OneLogin »
Anonymous User
Lead Consultant at a tech vendor
Customer service and support for One Identity Manager are poor. Despite thorough pre-case activities, responses are...
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a tech services company
The German technical support is great. We are a German partner, and we find them knowledgeable and fast, as they do...
Read full review of One Identity Manager »
Anonymous User
Identity and Access Manager at a insurance company
I rate customer support at eight out of ten. The response time has room for improvement as it can take quite a long...
Read full review of One Identity Manager »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

No Data Available

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