Compare Kong vs TIBCO

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Popular Solutions

Kong Gateway Enterprise

10 reviews

5 reviews

0 reviews

7 reviews

4 reviews

7 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
Shahnawaz_Alam
Senior Software Engineer at Netenrich
The clients mainly were using Proofpoint for email security, which is the primary use case. We have used Proofpoint...
Read full review of Kong Konnect »
Evgeny Shkard
Enterprise Architect at El Al
We use this solution as a way to expose our internal APIs, both internally in Kubernetes and for private cloud of our...
Read full review of Kong Gateway Enterprise »

Review 1 of 3

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Shaina Munoz
Software Engineer at a manufacturing company
My main use case for TIBCO Jaspersoft was a legacy application that used Jasper for reporting and ETL processes. I...
Read full review of TIBCO Jaspersoft »
Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »

Review 1 of 5

Customer Service

Paramesh Ande
Pega Solution Architect at Rabobank
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
Vijaya KumarMaddela
Founder at EAIESB
Basically, my company uses the tool's open-source version. I don't think we connected with any of the technical team...
Read full review of Kong Gateway Enterprise »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
When architects work, there should be some flexibility. We are currently receiving support from both the AWS and the...
Read full review of Kong Gateway Enterprise »
ShubhojitDasgupta
API Technical Architect at Independent API Consultant
Their tech support is excellent. When I raise an incident or a support ticket, it gets answered in four hours.
Read full review of Kong Konnect »
Rav Bangalore
GenAI Strategist at Wipro Limited
The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the...
Read full review of Kong Gateway Enterprise »
RajeshKumar20
Senior Engineer at Team Computers
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
BilalHaider
Senior Software Engineer at NAX Group
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
ShahnawazAlam1
Am at Godrej Capital
The customer support is good.
Read full review of Kong Konnect »
Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
Shahnawaz_Alam
Senior Software Engineer at Netenrich
Technical support from Proofpoint was absolutely excellent. We were very satisfied with the performance and...
Read full review of Kong Konnect »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
KuntalSaha
Business Consultant at Ernst & Young
I do not have inputs on the technical support for Kong Gateway Enterprise, as those matters are handled by my...
Read full review of Kong Gateway Enterprise »
Yunus Salık
Board Member at Desoft
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »
Kalidass Mookkaiah
Director Of Engineering at INtegralzone
The technical support is good.
Read full review of Kong Gateway Enterprise »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
Prince Maposa
Non-Corporate Consultant at Absa Group Ltd
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »
Evgeny Shkard
Enterprise Architect at El Al
The technical support from Kong Gateway Enterprise would be rated about eight, as we missed local technical support.
Read full review of Kong Gateway Enterprise »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Anonymous User
Lead Software Engineer at a computer software company
Customer support for Kong Konnect is fantastic, and I have no complaints.
Read full review of Kong Konnect »
Siddharth-Shanakr
IT Soulutoin Expert at a tech vendor
The technical support from Kong is satisfactory.
Read full review of Kong Konnect »

Review 1 of 24

NarendraThota
Vice President of Technology Services at a computer software company
The solution’s technical support is good.
Read full review of TIBCO Cloud API Management »
Fuad Mammadli
Deputy Chief Financial Officer at Unibank
My company's IT team provides us with technical support for the product whenever required.
Read full review of TIBCO Spotfire »
Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
Mustofa Yonus
Cheif Specialist- Licensing Systems at Roads & Transport Authority
I rate the technical support a seven out of ten.
Read full review of TIBCO ActiveMatrix Service Bus »
GouravSuri
Software Engineer (L4) at Uber
The solution's technical support is excellent.
Read full review of TIBCO ActiveMatrix BPM »
Manoel Pereira De Lima Junior
IT Specialist focused on Application Architecture at a financial services firm
TIBCO Rendezvous' support is very good. We have a resident here in Brazil and he always responds fast to problems or...
Read full review of TIBCO Rendezvous »
Anonymous User
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Analyst/Project Manager at a energy/utilities company
Customer Service: Customer service is excellent, quick to respond and knowledgeable. Technical Support: Professional...
Read full review of TIBCO Spotfire »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Chandu Sekhar
Manager at a consultancy
Customer Service: Average Technical Support: Average
Read full review of TIBCO Jaspersoft »
Anonymous User
Analytical Scientist at Syntelli Solutions Inc.
Technical support has good response times; we’re very happy with the support.
Read full review of TIBCO Spotfire »
Anonymous User
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
Anonymous User
Sr. Engineering Manager, Technical Fellow at a manufacturing company
Technical support is acceptable, but not superior. Sometime after TIBCO purchased Spotfire (the company), they...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Programming Analyst at a pharma/biotech company
Tibco is always helpful with problems.
Read full review of TIBCO Spotfire »
Anonymous User
Data Architect at a pharma/biotech company
As our SI partner interacted and we did not interact directly with the TIBCO support we would not be able to comment...
Read full review of TIBCO EBX »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Rodrigo Carvalhal
Senior Engineer at BNP Paribas
Every time we need customer support, we call them, and they answer in time and give us a solution.
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
BI & Digital Transformation Consultant at a manufacturing company
Technical support is 8/10.
Read full review of TIBCO Spotfire »
Anonymous User
Spotfire consultant at a tech services company
Technical support provided very fast response times and helpful people. Excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Business Enabler at a tech services company
TIBCO's support was satisfactory, centralized, and cost-optimized. They were quite prompt and often responded to...
Read full review of TIBCO EBX »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »
Anonymous User
Developer and a Software Administrator (currently unemployed)
Technical support was always very responsive. They were probably more responsive than I was — there were a couple of...
Read full review of TIBCO Spotfire »
Anonymous User
Business Intelligence Lead at a transportation company
Excellent.
Read full review of TIBCO Spotfire »
DenisGauder
Digital Asset Manager at a energy/utilities company
Overall it's quite good. As a partner, there's a big difference because my request for assistance is usually...
Read full review of TIBCO Spotfire »
Anonymous User
Global Head of eCommerce Web Operations at a manufacturing company
Sometimes, we have had issues pushed back to us as our “issue”, which was proven not to be the case. This can happen...
Read full review of TIBCO Cloud API Management »
Anonymous User
Lead Data Modeler - Enterprise Data Strategies and Services at a financial services firm
When it comes to technical support, most of the challenges have been at development time on production, and therefore...
Read full review of TIBCO EBX »
Anonymous User
Head of Technology Department at a comms service provider
TIBCO technical support is quick. Whenever we have an issue the support team is quick to get on the phone and resolve...
Read full review of TIBCO BusinessWorks »
Mohamed AbdElHak
Integration support supervisor at EBC
I think TIBCO's frontline support isn't good, but you can escalate the ticket to the second level if it is during...
Read full review of TIBCO BusinessWorks »
Anonymous User
Project Manager / Application Engineer (Senior) at a financial services firm
They're pretty good with the technical support. TIBCO has been a good vendor for technical support.
Read full review of TIBCO Rendezvous »
Anonymous User
Technical Architect at a tech services company
Fortunately, we have employees who are familiar with the product. It is not open source. Therefore, when you get a...
Read full review of TIBCO ActiveMatrix BPM »

Review 1 of 30

Technical Support

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