Compare Kong vs TIBCO

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Popular Solutions

Kong Gateway Enterprise

2 reviews

9 reviews

0 reviews

10 reviews

5 reviews

4 reviews

Top Industries

Financial Services Firm

16%

Manufacturing Company

Outsourcing Company

Computer Software Company

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
Andrew Kew
CTO at Keogh Innovation
My main use case for Kong Konnect, at least with the clients that I work with, is to create a centralized single pane...
Read full review of Kong Konnect »
KuntalSaha
Business Consultant at Ernst & Young
Our primary use cases for Kong Gateway Enterprise are modernizations, migrations, and digitalizations of financial...
Read full review of Kong Gateway Enterprise »

Review 1 of 3

Vinod_Parmar
Lead Solutions Architect at UNSW Australia
We have TIBCO BusinessWorks installed, and we also had an old iProcess installation. I am a consultant for TIBCO...
Read full review of TIBCO BusinessWorks »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Operations Analyst at a non-profit
I have been using TIBCO Spotfire for around two years for dashboard creation, reporting, and data analysis tasks. My...
Read full review of TIBCO Spotfire »
Anonymous User
Tibco Consultant at a tech vendor
We are dealing with both TIBCO and Tomcat. Tomcat is the backend server which is used at the back end of TIBCO 5.x....
Read full review of TIBCO Rendezvous »

Review 1 of 5

Customer Service

Rajeshk Kumar Nayak
Solution Architect at Dhanyaayai enterprise private limited
The customer support for Kong Konnect is very good because we have portal access to raise issues, mail support...
Read full review of Kong Konnect »
ShahnawazAlam2
Assistant Manager at a consultancy
Customer support for Kong Konnect is very good. They are very helpful, and whenever we raise a ticket at any time, we...
Read full review of Kong Konnect »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
ShubhojitDasgupta
API Technical Architect at Independent API Consultant
Their tech support is excellent. When I raise an incident or a support ticket, it gets answered in four hours.
Read full review of Kong Konnect »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
Paramesh Ande
Pega Solution Architect at Rabobank
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
BilalHaider
Senior Software Engineer at NAX Group
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
Vijaya KumarMaddela
Founder at EAIESB
Basically, my company uses the tool's open-source version. I don't think we connected with any of the technical team...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
When architects work, there should be some flexibility. We are currently receiving support from both the AWS and the...
Read full review of Kong Gateway Enterprise »
RajeshKumar20
Senior Engineer at Team Computers
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
ShahnawazAlam1
Am at Godrej Capital
The customer support is good.
Read full review of Kong Konnect »
Rav Bangalore
GenAI Strategist at Wipro Limited
The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the...
Read full review of Kong Gateway Enterprise »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
Shahnawaz_Alam
Senior Software Engineer at Netenrich
Technical support from Proofpoint was absolutely excellent. We were very satisfied with the performance and...
Read full review of Kong Konnect »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
Anonymous User
Lead Software Engineer at a computer software company
Customer support for Kong Konnect is fantastic, and I have no complaints.
Read full review of Kong Konnect »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
Yunus Salık
Board Member at Desoft
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »
KuntalSaha
Business Consultant at Ernst & Young
I do not have inputs on the technical support for Kong Gateway Enterprise, as those matters are handled by my...
Read full review of Kong Gateway Enterprise »
Kalidass Mookkaiah
Director Of Engineering at INtegralzone
The technical support is good.
Read full review of Kong Gateway Enterprise »
Prince Maposa
Non-Corporate Consultant at Absa Group Ltd
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »
Anonymous User
Senior Software Developer at a manufacturing company
Customer support is useful, and documentation is quite clear. Overall, we are happy with it.
Read full review of Kong Konnect »
Andrew Kew
CTO at Keogh Innovation
Customer support for Kong Konnect is really good. Different tiers of support are available depending on how much you...
Read full review of Kong Konnect »
Evgeny Shkard
Enterprise Architect at El Al
The technical support from Kong Gateway Enterprise would be rated about eight, as we missed local technical support.
Read full review of Kong Gateway Enterprise »
Siddharth-Shanakr
IT Soulutoin Expert at a tech vendor
The technical support from Kong is satisfactory.
Read full review of Kong Konnect »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »

Review 1 of 28

S S RAMA KRISHNA MURTHY SURI
Senior Manager at valuelabs LLP
Technical support is good and responsive.
Read full review of TIBCO Cloud Integration »
Dedy Rachmanto
Sr. Information MGT Analyst at Pertamina
The support is not very good in Indonesia. They need to improve. The support is from a third party and I find we know...
Read full review of TIBCO Spotfire »
Vinod_Parmar
Lead Solutions Architect at UNSW Australia
I rate TIBCO technical support as fantastic on a scale of one to ten. I give TIBCO a nine out of ten for technical...
Read full review of TIBCO BusinessWorks »
Chetan Thote
Senior Presales Consultant at a computer software company
There is excellent support available for this solution, as well as a lot of case studies available for use in the...
Read full review of TIBCO Spotfire »
Vinod-Parmar
Manager, Technical Services Owner at Insignia
We contact the technical support team from time to time. The support personnel are usually good.
Read full review of TIBCO BusinessWorks »
Chinna Rao Kandi
Tibco Consultant at JSW
Whenever we raise a ticket, I'm unsatisfied with the solution's technical support. The technical support team is...
Read full review of TIBCO BusinessWorks »
Mohammed Aljazayeerly
Technical and Delivery Manager (Integration) at United Delta
The technical support is not great. Whenever we open a ticket for TIBCO Mashery API Management, they tell us that we...
Read full review of TIBCO Cloud API Management »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
I would give technical support an eight out of ten. TIBCO focuses a lot more on the cloud versions, but the local...
Read full review of TIBCO Cloud API Management »
Anonymous User
Senior Software Engineer at a tech company
On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for...
Read full review of TIBCO Jaspersoft »
Venkat Ramanan
Principal Consultant at a tech services company
The technical support for this solution is very good. Whenever we are stuck with any kind of technical issue, we...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Sr. Business Intelligence Developer at a computer software company
I would give the technical support an 8/10 rating.
Read full review of TIBCO Jaspersoft »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
Key Account Manager at a tech services company
TIBCO Statistica has reliable technical support.
Read full review of TIBCO Statistica »
Anonymous User
Project Manager / Application Engineer (Senior) at a financial services firm
They're pretty good with the technical support. TIBCO has been a good vendor for technical support.
Read full review of TIBCO Rendezvous »
Anonymous User
Founder at a tech services company
The support is wonderful and they respond on time.
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Analyst at a aerospace/defense firm
Technical support and customer service is 5/10. For technical questions, their support team is responsive and...
Read full review of TIBCO Spotfire »
Anonymous User
Head of Technology Department at a comms service provider
TIBCO technical support is quick. Whenever we have an issue the support team is quick to get on the phone and resolve...
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Anonymous User
Head of Technology Department at a comms service provider
The technical support offered by TIBCO is perfect. I don't think we have faced any issues when dealing with TIBCO...
Read full review of TIBCO ActiveMatrix Service Bus »
Anonymous User
Senior Consultant at a consultancy
Customer Service: I am a technical guy, but according to the business, they are very responsive and generous....
Read full review of TIBCO Spotfire »
Chandu Sekhar
Manager at a tech vendor
During my time as a TIBCO SME in Lebanon, I often had to rely on TIBCO support. Unfortunately, I ended up providing...
Read full review of TIBCO Jaspersoft »
Anonymous User
Specialist Geosciences Data Consultant at a energy/utilities company
We don't connect directly with TIBCO because we have our own technical support in the company.
Read full review of TIBCO Spotfire »
Anonymous User
Sr. Engineering Manager, Technical Fellow at a manufacturing company
Technical support is acceptable, but not superior. Sometime after TIBCO purchased Spotfire (the company), they...
Read full review of TIBCO Spotfire »
Anonymous User
Business Enabler at a tech services company
I serve as the middleman between the solution and customers. I help customers learn it so they will not require much...
Read full review of TIBCO Live Datamart »
Mohamed AbdElHak
Integration support supervisor at EBC
I think TIBCO's frontline support isn't good, but you can escalate the ticket to the second level if it is during...
Read full review of TIBCO BusinessWorks »
Anonymous User
Technical Architect at a tech services company
Fortunately, we have employees who are familiar with the product. It is not open source. Therefore, when you get a...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Anonymous User
Assistant Manager at Allianz Malaysia
We rely on our vendor for technical support and have not been in contact with TIBCO.
Read full review of TIBCO Jaspersoft »
IshtiaqueAli
Data Scientist at NUCES
The support services provided are not very engaging compared to other tools like Power BI or Tableau. Resources for...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

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