Compare Kaseya vs Zendesk

Kaseya

Based on 80 reviews.

Zendesk

Based on 72 reviews.

Latest Research

Buyer's Guide

Kaseya Vorex vs. Zendesk

September 2025

Zendesk vs. Kaseya Vorex

Updated: September 2025

Buyer's Guide

Kaseya Vorex vs. Zendesk

September 2025

Kaseya Vorex vs. Zendesk

Updated: September 2025

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Kaseya Vorex

CROWD, GetApp, Capterra, Software Advice

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

1 reviews

9 reviews

2 reviews

6 reviews

0 reviews

0 reviews

Top Industries

Computer Software Company

12%

Performing Arts

Educational Organization

Real Estate/Law Firm

Computer Software Company

21%

Performing Arts

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Terry Cutler
Founder and CEO at Cyology Labs
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at Groupe Folder
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Dimitrios Arvanitakis
IT Support Admin at KuehneAndNadel
Χρησιμοποιώ το Kaseya IT Center στην εταιρεία μου για σκοπούς εγκατάστασης, σενάρια και προβλήματα που σχετίζονται με...
Read full review of Kaseya IT Center »

Review 1 of 5

Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact...
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Harrie De Jong
Consultant and Owner at Systra ICT
The technical support is quite good.
Read full review of Kaseya VSA »
Sherryl Cruz
Business Development Manager at Microgenesis Business Systems
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
Support-wise, it is very good. In terms of response time, the response is quite fast and very good, which makes me...
Read full review of Kaseya Traverse »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
Daniel Gombe
Chief Executive Officer at SOIT Business Solutions
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Technical support is the worst. Responses are bad because support does not understand the priority of a customer's...
Read full review of Kaseya Traverse »
Pragnesh Menon
IT Manager at Middlesex University Dubai
On a scale of one to ten, where one is low, and ten is high, I rate the solution's technical support an eight.
Read full review of Unitrends »
Stéphane Guerin
Directeur Technique Services Managés - RSI at Groupe Folder
The customer service provides a fast response. I have had a chat with the technician.
Read full review of Kaseya VSA »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Anonymous User
Network Engineer at a wellness & fitness company
It's average.
Read full review of Unitrends »
Derek Schneider
Manager, Information Technology at a hospitality company
I would evaluate Unitrends' tech support as a nine out of ten. They have been responsive, addressing my questions...
Read full review of Unitrends »
Anonymous User
CISO at a tech services company
The technical support services are good.
Read full review of Kaseya Vorex »
Anonymous User
Systems Engineer specializing in Data Protection at a government
The technical support was awesome. They were very good people to work with and I liked them a lot, but the product...
Read full review of Unitrends »
Anonymous User
IT Manager at a marketing services firm
It is a 10 out of 10.
Read full review of Unitrends »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
Director of Information Technology at a legal firm
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to...
Read full review of Unitrends »
Anonymous User
RHS Tech Manager at a recreational facilities/services company
My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We...
Read full review of Kaseya VSA »
Anonymous User
Team Lead at a tech services company
We had the in-house staff. I can't really say anything about technical support as the person we dealt with was just...
Read full review of Kaseya VSA »
Anonymous User
Technology Director at a non-tech company
Outstanding.
Read full review of Unitrends »
Brent Lindke
Co-Owner at BizTech Plus
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Anonymous User
Network Engineer at a wellness & fitness company
I give them a one out of 10.
Read full review of Unitrends »
Anonymous User
Manager at a healthcare company
One of the best features is the customer service. When submitting online, the techs are quick to return my call and...
Read full review of Unitrends »
Lahiru Wickramasinghe
Manager Technical Support at Ultrium Technologies
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Anonymous User
IT Manager at a marketing services firm
Customer Service: Awesome support. Technical Support: Awesome support.
Read full review of Unitrends »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support was great at the time. They had this chat feature, and they are happy to support you. That's...
Read full review of Unitrends »

Review 1 of 30

JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
Read full review of Zendesk »
Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
Read full review of Zendesk »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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