Compare Kaseya vs Zendesk

Kaseya

Based on 47 reviews.

Zendesk

Based on 72 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Kaseya Vorex

CROWD, GetApp, Capterra, Software Advice

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

10 reviews

2 reviews

2 reviews

6 reviews

0 reviews

0 reviews

Top Industries

Computer Software Company

13%

Performing Arts

Educational Organization

Real Estate/Law Firm

Computer Software Company

21%

Manufacturing Company

Educational Organization

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Charles Sedano
Owner at PC Systems of Mo, Inc.
We use the solution as a remote control tool to help clients.
Read full review of Kaseya VSA »
ShaheenKapery
Solutions Architect at Altron
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can...
Read full review of Kaseya IT Center »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »

Review 1 of 4

Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
For the company I was working with that used Zendesk, they paid for the subscription. I cannot provide exact...
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Dominique Yeates
Senior Product Manager Managed IT at Vox Telecom
I rate the technical support a nine out of ten.
Read full review of Kaseya Traverse »
ShaheenKapery
Solutions Architect at Altron
The customer service and support are fast and responsive.
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
ShaheenKapery
Solutions Architect at Altron
Support is decent. We have a dedicated contact person who handles everything for us. The support is really good. We...
Read full review of Kaseya IT Center »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support often gives incorrect answers, and in a recent case, it took almost two months to get the correct answer,...
Read full review of Kaseya VSA »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Dan Watson
IT Infrastructure/System Administrator at CNH Industrial Reman
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Technical support is the worst. Responses are bad because support does not understand the priority of a customer's...
Read full review of Kaseya Traverse »
Sherryl Cruz
Business Development Manager at Microgenesis Business Systems
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Quintin Van Zyl
Head Of Managed Services at Vox Telecom
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up...
Read full review of Kaseya Traverse »
Ben Blissett
Principal at Affinity Technology Group
With technical support, no resolution ever came about. We had one experience after the next having tickets marked as...
Read full review of Kaseya VSA »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
Support-wise, it is very good. In terms of response time, the response is quite fast and very good, which makes me...
Read full review of Kaseya Traverse »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »
Anonymous User
Technical Services Manager at a tech services company
I've contacted support quite a few times since I joined my current company. Support for Kaseya has been a lot better...
Read full review of Kaseya VSA »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Darshana Dissanayake
Information Security Consultant - Security Operations Center (CISO) at USEZER
While using the on-prem version, we had to contact their technical support. They were friendly, and they provided the...
Read full review of Kaseya VSA »
Dimitrios Arvanitakis
IT Support Admin at KuehneAndNadel
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Farhood Nishat
Senior Manager at dinCloud, Inc.
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Jorge Mendes
Owner at Mencar Global Consulting SL
Technical support is good. It can always be improved.
Read full review of Kaseya VSA »
Allan Eisenhauer
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Anonymous User
System Administrator at a computer software company
They are knowledgeable, but they are not so much responsive. They are definitely more responsive than IBM. The IBM...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Emmanuel Okojesu
Technical Analyst at FMDQ
We had two training sessions with the support staff and they were good. The sessions were recorded and I quite...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their...
Read full review of Kaseya VSA »
Anonymous User
CISO at a tech services company
The technical support services are good.
Read full review of Kaseya Vorex »
Brent Lindke
Co-Owner at BizTech Plus
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Jim Arvas
IT Support Admin at KuehneAndNadel
We have not yet had any issues that required us to contact technical support. If we do have a case where something is...
Read full review of Kaseya IT Center »

Review 1 of 30

JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
Read full review of Zendesk »
Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at Indiegogo
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
User Happiness Manager at a tech vendor
The customer service and support experience were okay. When contacted, they respond really fast. I’ll give it to them...
Read full review of Zendesk »
ManishArora
Vice President at Bypass Network Services
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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