Compare Kaseya vs SAP

Kaseya

Based on 82 reviews.

SAP

Based on 1657 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Kaseya AuthAnvil

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

SAP Single Sign-On

1. Adidas 2. Aetna 3. Airbus 4. Allianz 5. American Express 6. AstraZeneca 7. Audi 8.Bayer 9. BMW 10. Boeing 11. Cisco 12. Coca-Cola 13. Colgate-Palmolive 14. Dell 15. Eni 16. Ericsson 17. ExxonMobil 18. Ford 19. General Electric 20. Google 21. Hewlett Packard 22. Honeywell 23. IBM 24. Intel 25. Johnson & Johnson 26. JPMorgan Chase 27. Kellogg's 28. L'Oreal 29. Merck 30. Nestle 31. Nike 32. PG

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Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at Cyology Labs
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Farhood Nishat
Senior Manager at dinCloud, Inc.
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a...
Read full review of Kaseya VSA »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Derek Schneider
Manager, Information Technology at a hospitality company
I would evaluate Unitrends' tech support as a nine out of ten. They have been responsive, addressing my questions...
Read full review of Unitrends »
Ben Blissett
Principal at Affinity Technology Group
With technical support, no resolution ever came about. We had one experience after the next having tickets marked as...
Read full review of Kaseya VSA »
Daniel Gombe
Chief Executive Officer at SOIT Business Solutions
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Pragnesh Menon
IT Manager at Middlesex University Dubai
On a scale of one to ten, where one is low, and ten is high, I rate the solution's technical support an eight.
Read full review of Unitrends »
DilipMishra
Senior Technical Engineer at Hitachi Systems, Ltd.
The support from Kaseya VSA could improve. We have multiple customers that have had delays in receiving a response...
Read full review of Kaseya VSA »
Dan Watson
IT Infrastructure/System Administrator at CNH Industrial Reman
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Dominique Yeates
Senior Product Manager Managed IT at Vox Telecom
I rate the technical support a nine out of ten.
Read full review of Kaseya Traverse »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support often gives incorrect answers, and in a recent case, it took almost two months to get the correct answer,...
Read full review of Kaseya VSA »
Todd Guthrie
Director Of Information Technology at Creation Technologies Inc.
It's easy to create a support request through their portal, but often, the support person is not responsive or...
Read full review of Unitrends »
Sherryl Cruz
Business Development Manager at Microgenesis Business Systems
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Anonymous User
Network Engineer at a wellness & fitness company
I give them a one out of 10.
Read full review of Unitrends »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support was great at the time. They had this chat feature, and they are happy to support you. That's...
Read full review of Unitrends »
Anonymous User
Network Administrator at a financial services firm
Excellent.
Read full review of Unitrends »
Anonymous User
Team Lead at a tech services company
We had the in-house staff. I can't really say anything about technical support as the person we dealt with was just...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their...
Read full review of Kaseya VSA »
Anonymous User
Technology Director at a non-tech company
Outstanding.
Read full review of Unitrends »
Anonymous User
Senior Infrastructure Analyst at a financial services firm
The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault...
Read full review of Unitrends »
Anonymous User
Unix/Apple System Administrator at a non-tech company
Customer Service: Like any other company, sales will tell you almost anything, but the real proof is when you get it...
Read full review of Unitrends »
Dimitrios Arvanitakis
IT Support Admin at Kuehne & Nagel Inc.
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Farhood Nishat
Senior Manager at dinCloud, Inc.
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Jim Arvas
IT Support Admin at KuehneAndNadel
We have not yet had any issues that required us to contact technical support. If we do have a case where something is...
Read full review of Kaseya IT Center »
Lahiru Wickramasinghe
Manager Technical Support at Ultrium Technologies
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Anonymous User
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support.
Read full review of Unitrends »
Greg G
Engineer at a tech services company
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the...
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »

Review 1 of 30

Kumar Saurav
Director - SAP BTP at Incture
Technical support is quite good, no complaints there.
Read full review of SAP S/4HANA »
Rivka Alexander
Content Specialist at PeerSpot
I rate the technical support as ten out of ten because there is often a need for continuous technical support....
Read full review of SAP Business Technology Platform »
SriniDhanaraj
Head of Data at Gauri Ltd
The technical support is good, we have never had a problem with them.
Read full review of SAP Business Warehouse »
Irina Dewi
Senior Public Policy Specialist at a mining and metals company
The company provides good service and accompanying support.
Read full review of SAP SuccessFactors »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
Shiral Soysa
Chief Operating Officer at Digital365
SAP doesn't typically listen to individual feedback because of their position as the number one product. My...
Read full review of SAP S/4HANA Cloud »
Saleem Shar
Managing Consultant at Systems Limited
The technical support is not very good. Although they are technical, they have some support issues and take a lot of...
Read full review of SAP Commerce Cloud »
GoutamRoy
Associate Vice President & Head-ITS at a pharma/biotech company
Technical support is available for the platform 24/7 when you subscribe to it.
Read full review of SAP CRM »
Zahid Mashhood
Head of IT at Genix Pharma (Private) Limited
I find the technical support from SAP to be very difficult to get as we do not have a one-window solution. Every time...
Read full review of SAP S/4HANA »
Mo Sayed
SAP enterpise cloud architect at ECC Experienced Certified Consulting
On a scale from one to ten, I would rate the technical support as eight.
Read full review of SAP BusinessObjects Business Intelligence »
Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
I would rate technical support from SAP as somewhat unsatisfactory compared to other peers. For instance, when we...
Read full review of SAP HANA »
Sudheer Patnaik
Architect Engineer at Philip Morris International
The technical support from SAP Process Orchestration is good, but the response times are based on the priority of the...
Read full review of SAP Process Orchestration »
Mukesh Mathur
Assistant IT manager at a construction company
When we encounter something that requires attention, we submit a ticket on the SAP portal. Their response time...
Read full review of SAP SuccessFactors »
Ramesh Namburi
Program Director at KloudData Inc.
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Jay
BI Delivery Team Lead at a retailer
The solution’s technical support is good.
Read full review of SAP Data Services »
Dinesh Kumar
IT & SAP Head at kudos chemie limited
We are receiving technical support from a local team here from India.
Read full review of SAP S/4HANA »
MichaelRaz
DA at a financial services firm
I think technical support is okay, but it could be better. As they are in France, it's a little difficult to reach...
Read full review of SAP PowerDesigner »
Anonymous User
Information Technology Manager at a engineering company
Technical support is knowledgeable and helpful.
Read full review of SAP BW4HANA »
Muhammadshujaat Haider
SAP consultant SAP b 1 consultant at a tech services company
The customer service was excellent. If we encounter any issues or bugs with the system or any glitches, we reach out...
Read full review of SAP Business All-in-One »
Anonymous User
SAP BI Architect at a government
I had to deal with the support for SAP Data Services, and in general, any SAP ticket I find they are terrible. The...
Read full review of SAP Data Services »
AtulimaDixit
Supply Team Engineer at Micron Technology
SAP HANA's technical support is pretty good.
Read full review of SAP HANA »
AmarMedavarapu
CEO at ABCDE Tech
Technical support has been somewhat challenging; there hasn't been much visibility on how to create a ticket or...
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Business Technology Platform »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
We've been 100% satisfied with technical support. They've been great. Our customers are extremely satisfied as well.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Senior BI Consultant at a tech consulting company
Customer Service: Customer service for the most part is good and a part of that may be due to the size of the...
Read full review of SAP BusinessObjects Business Intelligence »
Elham Hadad
Software Developer at a consultancy
We use a partner for support.
Read full review of SAP Business One »
Anonymous User
SAP Consultant at a tech services company
I don't have much experience with SAP's tech support, but I have used the online support system. It's okay for a...
Read full review of SAP S/4HANA »
Anonymous User
Enterprise Architect at a energy/utilities company
Very good.
Read full review of SAP Business Suite »
Anonymous User
CFO at a comms service provider
Technical support is good, but we are not having problems. You know much more about the support when you have serious...
Read full review of SAP Business One »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP BusinessObjects Business Intelligence »

Review 1 of 30

Technical Support

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