Compare Kaseya vs SAP

Kaseya

Based on 82 reviews.

SAP

Based on 1675 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Kaseya AuthAnvil

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

SAP Single Sign-On

1. Adidas 2. Aetna 3. Airbus 4. Allianz 5. American Express 6. AstraZeneca 7. Audi 8.Bayer 9. BMW 10. Boeing 11. Cisco 12. Coca-Cola 13. Colgate-Palmolive 14. Dell 15. Eni 16. Ericsson 17. ExxonMobil 18. Ford 19. General Electric 20. Google 21. Hewlett Packard 22. Honeywell 23. IBM 24. Intel 25. Johnson & Johnson 26. JPMorgan Chase 27. Kellogg's 28. L'Oreal 29. Merck 30. Nestle 31. Nike 32. PG

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Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at Cyology Labs
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Farhood Nishat
Senior Manager at dinCloud, Inc.
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a...
Read full review of Kaseya VSA »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Terry Cutler
Founder and CEO at Cyology Labs
I rate their customer service and tech support with Kaseya as very good. I'm very happy with it.
Read full review of ID Agent »
Dan Watson
IT Infrastructure/System Administrator at CNH Industrial Reman
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Sherryl Cruz
Business Development Manager at Microgenesis Business Systems
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Todd Guthrie
Director Of Information Technology at Creation Technologies Inc.
It's easy to create a support request through their portal, but often, the support person is not responsive or...
Read full review of Unitrends »
Derek Schneider
Manager, Information Technology at a hospitality company
I would evaluate Unitrends' tech support as a nine out of ten. They have been responsive, addressing my questions...
Read full review of Unitrends »
Daniel Gombe
Chief Executive Officer at SOIT Business Solutions
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up...
Read full review of Kaseya Traverse »
Ben Blissett
Principal at Affinity Technology Group
With technical support, no resolution ever came about. We had one experience after the next having tickets marked as...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator
Customer Service: An eight out of 10. They are very helpful most of the time, which is why we selected them....
Read full review of Unitrends »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »
Greg G
Engineer at a tech services company
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the...
Read full review of Unitrends »
Anonymous User
Manager at a healthcare company
One of the best features is the customer service. When submitting online, the techs are quick to return my call and...
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
Senior Systems Engineer at a university
So far, they have gone out of their way to assist us if there are questions or issues.
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at FMDQ
We had two training sessions with the support staff and they were good. The sessions were recorded and I quite...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Andrew-Murphy
Systems Administrator at a construction company
Customer Service: Good customer service. No problems with my sales rep. Technical Support: High level of tech...
Read full review of Unitrends »
Anonymous User
IT Manager at a marketing services firm
Customer Service: Awesome support. Technical Support: Awesome support.
Read full review of Unitrends »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Anonymous User
Senior Technical Engineer at a tech services company
I know something about the tech support, and I have escalated technical support tickets to the customer service team....
Read full review of Kaseya VSA »
Brent Lindke
Co-Owner at BizTech Plus
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Lahiru Wickramasinghe
Manager Technical Support at Ultrium Technologies
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Anonymous User
Director of Information Technology at a legal firm
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to...
Read full review of Unitrends »
Anonymous User
Network Administrator at a financial services firm
Excellent.
Read full review of Unitrends »
Farhood Nishat
Senior Manager at dinCloud, Inc.
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »
Anonymous User
Systems Engineer specializing in Data Protection at a government
The technical support was awesome. They were very good people to work with and I liked them a lot, but the product...
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Anonymous User
Network Engineer at a wellness & fitness company
I give them a one out of 10.
Read full review of Unitrends »

Review 1 of 30

Niyajuddin Tiwale
Technique at Digitaltrack
Customer support for SAP Business Data Cloud has generally been positive, as we have received timely assistance with...
Read full review of SAP Business Data Cloud »
Shreyas K M S
Systems Architect at NetApp
SAP has a portal where we can file trouble tickets and 24/7 call centers. We can log in or call them any time to get...
Read full review of SAP CRM »
Muhammad Shehzad
Senior SAP Consultant at Al Essa Company
We have contacted support approximately 2 or 3 times. Although we did not have an appropriate SLA, we received...
Read full review of SAP Business One »
Joseph Daniel
Head Of Information Technology at Shachihata India pvt ltd
SAP's technical support is responsive and helpful; I am getting clear assistance, and that is not an issue, as I...
Read full review of SAP Business One »
Oswaldo Ruette
Project manager at Acsys Consulting
We provide support, maintenance, and operation continuity for our clients.
Read full review of SAP Portfolio and Project Management »
mithun jadhav
Network security engineer at a outsourcing company
Customer support for SAP Business Data Cloud has been good overall. The team is knowledgeable and responsive, and...
Read full review of SAP Business Data Cloud »
MahdiJalali
Founder at Rozhmaan
I have not had to speak with technical support for this solution.
Read full review of SAP PowerDesigner »
TigerPillay
Principal Consultant at Avadeen Consulting
It is really good, but we never had a reason to contact their support team.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Database Consultant at a pharma/biotech company
I would say I'm satisfied with technical support, buy it can be improved also. Improved in terms of data warehousing,...
Read full review of SAP HANA »
Joseph Huang
Consultant at a tech vendor
Technical support has been more helpful than before but still need improvement.
Read full review of SAP HANA »
AmitShah3
Mechanical Engineer at a real estate/law firm
Technical support from SAP is being provided by our technical teams. There have been issues that our own team has...
Read full review of SAP Business Warehouse »
Anonymous User
Senior Sybase DBA at a tech services company
Customer Service: It's not bad; I can’t say that there has been anything significant. Technical Support: I would rate...
Read full review of SAP Adaptive Server Enterprise »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
We are very happy with the technical support. They are fast and the team is competent.
Read full review of SAP Signavio Process Manager »
Anonymous User
Infrastructure Manager at a tech services company
Their technical support is very good. I would give them an eight out of ten. The response time is long. If I make a...
Read full review of SAP S/4HANA Cloud »
RahulHyaling
Sap Consultant at Savic Tech
I've used the tool's tech support. It's available 24/7. We have dedicated people for every project, so SAP supports...
Read full review of SAP CRM »
NelsonSoares
Solution Architect at Seidor
The technical support from SAP is very restricted to its knowledge base. It does not add much beyond what is already...
Read full review of SAP Business One »
Sandra Mgadhi
Internal Controls, Risk and Access Management Officer at NCBA Group
Customer service and support are good.
Read full review of SAP CRM »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
I haven’t claimed support services as of now, but the online resources are really useful for small queries.
Read full review of SAP Business Data Cloud »
Anonymous User
Sr. Director at a tech services company
It was OK. We are not uncomfortable because a lot of the recommendations, and I don't see any problems.
Read full review of SAP Lumira [EOL] »
Ali Mirnia
Chief Executive Officer at Redment
We've dealt with technical support in the past. It wasn't that good. Sometimes the information we received from them...
Read full review of SAP HANA »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Anonymous User
Lean Manager at a tech services company
The solution's technical support team replies to the queries within a day or two.
Read full review of SAP Signavio Process Manager »
Areej Fatima
Technical Writer at PlomX
My customer needed help from the SAP Cloud Platform technical support team, and the team responded quickly and was...
Read full review of SAP Business Technology Platform »
Anonymous User
Sr. Specialist at a tech services company
I have rarely needed to be in touch with technical support for the setup. Previously, I used to work with products...
Read full review of SAP Business Data Cloud »
Samuel Hon
IT Manager at Chun Wo Construction
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually....
Read full review of SAP ERP »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Mohammed Abdulkaleem
Director Of Operations, SAP, AWS Consultant at Saudi Paper Group
Customer support is good because they're relying on the HANA Cloud database. HANA is a good, fast database compared...
Read full review of SAP Business Data Cloud »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have...
Read full review of SAP Signavio Process Manager »
Anonymous User
IT Controlling Specialist at a pharma/biotech company
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact...
Read full review of SAP Business Warehouse »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence »

Review 1 of 30

Technical Support

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