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ITRS vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
ITRS
Based on 52 reviews.
ServiceNow
Based on 269 reviews.
Latest Research
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
ITRS Geneos
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
OP5 Monitor
Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
Popular Solutions
Top Industries
Financial Services Firm
46%
Computer Software Company
19%
Comms Service Provider
11%
Government
3%
Computer Software Company
24%
Comms Service Provider
16%
Financial Services Firm
9%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Technical Support
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