Compare ITRS vs Lenovo

ITRS

Based on 52 reviews.

Lenovo

Based on 54 reviews.

Sample Customers

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

OP5 Monitor

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Popular Solutions

ITRS Geneos

5 reviews

OP5 Monitor

2 reviews

Lenovo ThinkSystem Rack Servers

13 reviews

Lenovo Flex System

5 reviews

Lenovo ThinkSystem DE Series

5 reviews

Top Industries

Financial Services Firm

46%

Computer Software Company

19%

Comms Service Provider

11%

Government

Comms Service Provider

36%

Computer Software Company

19%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director at a financial services firm
It is for application monitoring. So, we are using it for basic infrastructure, process up/down and log file...
Read full review of ITRS Geneos »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We use this product for our network monitoring solution.
Read full review of OP5 Monitor »

Review 1 of 2

Syed Ibrahim
Assistant Manager Systems - IT Infrastructure at a transportation company
We use the solution for virtualization and as a physical system.
Read full review of Lenovo Flex System »
Oleksandr Meleshchuk
System Administrator at a manufacturing company
We use this solution for virtualization purposes. We are running a huge amount of different VM's on them.
Read full review of Lenovo ThinkSystem Rack Servers »
SImoneGebellato
Group IT Architect & Network Engineer at a engineering company
We have more or less 350 resource servers managing the IT infrastructure for 16 branches all over the world. We also...
Read full review of Lenovo XClarity Administrator »
Anonymous User
IT Consultant at a tech vendor
We primarily use the solution for our hyper-converged system.
Read full review of Lenovo ThinkAgile VX Series »
Anonymous User
System Engineer at a computer software company
We implement DM Series as a storage solution for healthcare clients and customers in other industries, like auto...
Read full review of Lenovo ThinkSystem DM Series »

Review 1 of 5

Customer Service

Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
Read full review of ITRS Geneos »
Sanchit Pathak
System Analyst at a financial services firm
Technical support is really helpful. Whenever we have a use case, we can simply send out one email and we get a...
Read full review of ITRS Geneos »
Sanket Wartikar
Senior Manager - Trading Systems Support
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Johannes Dagemark
CEO at Opsdis
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
Middle Office PnL & IPV Technology Support Analyst at a financial services firm
The Customer Service is one of my favourite parts. They are always helpful and point you in the right direction. They...
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
IT Consultant at a financial services firm
Customer Service: Customer service delivered by ITRS is to the highest standards from all points of view. Highly...
Read full review of ITRS Geneos »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Richard Nightingale
Senior analyst at a financial services firm
Their technical support is superb. Absolutely amazing. If our support team for our own products was as good as...
Read full review of ITRS Geneos »
Anonymous User
Senior Enterprise Management Administrator at a financial services firm
I don't only administer this application, I'm also responsible for other applications. As an example, I have another...
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around...
Read full review of ITRS Geneos »
Anonymous User
EAI Specialist at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of ITRS Geneos »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
Senior Consultant at a tech consulting company
Very responsible customer support. All case logged are followed up promptly.
Read full review of ITRS Geneos »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
Read full review of ITRS Geneos »

Review 1 of 30

Getachew Zeleke
Senior Custormer Engineer at Afcor PLC
We have had the chance to contact technical support and it was good.
Read full review of Lenovo ThinkSystem Rack Servers »
Farrokh Farrokh
CEO at a tech vendor
I got support for a license issue, where I made a mistake in typing the serial number because of which it wasn't...
Read full review of Lenovo ThinkSystem Rack Servers »
Sameh Moamen
Infrastructure Manager at a construction company
Technical support for this solution is good but they are not interactive.
Read full review of Lenovo ThinkSystem DE Series »
Oleksandr Meleshchuk
System Administrator at a manufacturing company
I have used their support from time to time, in some cases when I was unable to find immediate information. I don't...
Read full review of Lenovo ThinkSystem Rack Servers »
Peter Muchiri
System Engineer at TBM
Technical support has been great. We're very satisfied with them.
Read full review of Lenovo ThinkSystem DE Series »
Alejandro Rivas Detomasi
System X & P / Blade / Storage / SAN Hardware and Software Support at GEOCOM Uruguay S.A.
Customer Service: Exelent Technical Support: Technical support is excellent.
Read full review of Lenovo Blade Servers [EOL] »
SImoneGebellato
Group IT Architect & Network Engineer at a engineering company
We have a local partner for technical support.
Read full review of Lenovo ThinkSystem DM Series »
Syed Ibrahim
Assistant Manager Systems - IT Infrastructure at a transportation company
We have called them during certain critical cases to avoid delays during production. I would rate the support between...
Read full review of Lenovo Flex System »
Jesse_B
Manager of networks and infrastructure at Ministry of Health
Not much technical support is available locally. They need to offer better assistance in our area.
Read full review of Lenovo ThinkSystem Rack Servers »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
In my experience the support was good.
Read full review of Lenovo Flex System »
Kiran Syam
Server and cloud infrastructure at a real estate/law firm
From my understanding, Lenovo does not provide any direct support. They are providing support through vendors only. I...
Read full review of Lenovo ThinkSystem Rack Servers »
MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
The support for Lenovo Flex System is good.
Read full review of Lenovo Flex System »
Markus Waldmann
Lecturer at HSLU
We've had a good experience with technical support. We have some direct channels there. With Lenovo, we also have a...
Read full review of Lenovo ThinkSystem Rack Servers »
Michael Alward
Corporate Sales Consultant at Clear Concepts
I have not directly dealt with the support from Lenovo ThinkSystem Rack Servers.
Read full review of Lenovo ThinkSystem Rack Servers »
Aleksandar Popovic
Head of the IT support at Energoprojekt Holding a.d.
Technical support is good. We call them, discuss the problem, and in that short period of time, we find the solution.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
Senior Cloud Consultant in CSIRO at a tech services company
Technical support was very good. IBM support is very helpful.
Read full review of Lenovo ThinkSystem Rack Servers »
Siddhesh Sawant
Sr. Customer Support Engineer at Magnamious Systems Pvt. Ltd.
Lenovo has less technical support than Dell because of the engineer availability, so there's a little bit of delay....
Read full review of Lenovo ThinkAgile VX Series »
Anonymous User
Technical Specialist at a tech vendor
We try to solve any problems ourselves using the company site because we have no local technical support in our...
Read full review of Lenovo ThinkSystem DM Series »
Anonymous User
Support Engineer-Enterprise System at a tech services company
OK.
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
I am very satisfied with their support.
Read full review of Lenovo ThinkSystem Rack Servers »
Anonymous User
Consultant Project Development at a tech services company
We haven't had any issues Lenovo support. They also have excellent professional services.
Read full review of Lenovo Edge Servers »
Anonymous User
Design and Develpement Engineer at a comms service provider
The technical support is very good.
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
VMware Software Engineer at a insurance company
I've never been in touch with Lenovo's technical support. I cannot rate their level of service, having never dealt...
Read full review of Lenovo Flex System »
Anonymous User
IT Departmant - System Administration at a healthcare company
Our use of the solution is fairly recent and we have not yet had occasion to utilize technical support.
Read full review of Lenovo ThinkSystem DE Series »
Ola Zaher
Infrastructure Section Head at citystars Properties
The technical support is good and they respond very quickly. Sometimes we have needed to follow up but they are good...
Read full review of Lenovo Flex System »
Anonymous User
Senior IT Systems Engineer at a tech services company
The technical support is very good.
Read full review of Lenovo ThinkSystem DE Series »
Anonymous User
IT Consultant at a tech vendor
The technical support is okay. As the product supplier, we work pretty well alongside them and our clients don't seem...
Read full review of Lenovo ThinkAgile VX Series »
Anonymous User
Manager Technology Services - Data Center at PTCL.Official
I would rate the technical support a 9/10.
Read full review of Lenovo ThinkSystem Rack Servers »
Paddy Field
It consultant at a tech services company
Their support is fine. It's good.
Read full review of Lenovo ThinkSystem DE Series »
Anonymous User
Sr. System Administrator at a consumer goods company
Technical support is 10/10.
Read full review of Lenovo Blade Servers [EOL] »

Review 1 of 30

Technical Support

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