Compare Cross Identity vs ManageEngine

Cross Identity

ManageEngine

Based on 367 reviews.

Sample Customers

ILANTUS Xpress Password

TEL, Brightstar, Narayana Health

ILANTUS Compact Identity

Turboenergy

ManageEngine Password Manager Pro

Australian Catholic University

ManageEngine ADSelfService Plus

TEL U.S. Holdings Inc, Henson Group, CAMH, HPE, HubSpot, Hitachi, IBM, Accenture, Capgemini, Apogee, Symantec

Popular Solutions

ManageEngine ServiceDesk Plus

13 reviews

ManageEngine Endpoint Central

13 reviews

ManageEngine OpManager

12 reviews

Top Industries

No Data Available

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »

Review 1 of 5

Customer Service

No Data Available

ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
In terms of technical support from ManageEngine, I would rate them an eight to nine. They are pretty available. Phone...
Read full review of ManageEngine Patch Manager Plus »
Ossama Arab
Project Coordinator at United Al Saqer Group LLC
The customer service and support are okay.
Read full review of ManageEngine Applications Manager »
PradeepKumar12
Team Lead at Mahindra Comviva
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.
Read full review of ManageEngine ServiceDesk Plus »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support needs to be faster and more responsive.
Read full review of ManageEngine ServiceDesk Plus »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
The customer support has a slow response time.
Read full review of ManageEngine ServiceDesk Plus »
Prasanthraj PN
Sales Director at InnovationTQ
I am happy with the solution's technical support.
Read full review of ManageEngine PAM360 »
Mohamed Najeem
System Administrator at HRA
When it comes to technical support, it depends upon the contract you have. ManageEngine's chat team provides support....
Read full review of ManageEngine ServiceDesk Plus »
Istyak Ahmad
Security specialist at a computer software company
OpManager technical support is good. I would give them a ten out of ten.
Read full review of ManageEngine OpManager »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
The support is there. If any issues arise, we contact them, and the ManageEngine team provides the support.
Read full review of ManageEngine Endpoint Central »
Josh Stevens
Assistant Chief Administrator - Network Administrator at a retailer
The customer service is not very good. I find it to be awful. There are language barriers, and there are windows of...
Read full review of ManageEngine OpManager »
Anonymous User
Enterprise Architect - Information Security at a transportation company
I don't deal with technical support or handle technical issues related to the product.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
IT Security Officer at a mining and metals company
I have not been in contact with technical support, although my understanding is that it is fine and we are satisfied...
Read full review of ManageEngine ServiceDesk Plus »
Alen RoieTatco
AVP - ICT IT Operations at Maxicare Healthcare Corporation
The technical support for ManageEngine ServiceDesk Plus is good, considering it's partnered with a local company here...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at a venture capital & private equity firm
Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.
Read full review of ManageEngine OpManager »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
We are using the free version and there is no customer service with it.
Read full review of ManageEngine ServiceDesk Plus »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Anonymous User
Cloud Security Administrator at a wellness & fitness company
ManageEngine support is great.
Read full review of ManageEngine Firewall Analyzer »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Customer service is very knowledgeable. There is no doubt about it because ManageEngine's workforce has been built...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
Technology Manager at a computer software company
The technical support is quite good. Since the solution is simple and easy to use, there is usually less requirement...
Read full review of ManageEngine IT Asset Management »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
IT Infrastructure and Security Manager at a logistics company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Technician at a tech services company
Very happy with tech support but would like to see someone there on the weekends.
Read full review of ManageEngine Endpoint Central »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not found any difficulty in using the app, so I don't know how the technical quality is on their support. We...
Read full review of ManageEngine OpManager »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Chandra Pogaru
Technical Consultant at alnafitha IT
There are instances where the response may take a day or two. Generally, the SLA response time is under three hours....
Read full review of ManageEngine IT Asset Management »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.