Compare Hornetsecurity vs MSP360

Hornetsecurity

Based on 40 reviews.

MSP360

Based on 18 reviews.

Latest Research

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. MSP360 Backup

October 2026

MSP360 Backup vs. Hornetsecurity Altaro VM Backup

Updated: October 2026

Buyer's Guide

Hornetsecurity Altaro VM Backup vs. MSP360 Backup

October 2026

Hornetsecurity Altaro VM Backup vs. MSP360 Backup

Updated: October 2026

Sample Customers

Hornetsecurity Altaro VM Backup

Thomson Reuters, Microsoft, Amazon, Harvard University, MIT, Peugeot, Xerox

Altaro VM Backup for MSPs

Alpha & Omega Computer Consultants, Chorus

MSP360 Backup

StratX

Popular Solutions

Hornetsecurity Altaro VM Backup

2 reviews

Hornetsecurity 365 Total Protection

1 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

MSP360 Backup

0 reviews

Cloudberry

3 reviews

Top Industries

Outsourcing Company

14%

Comms Service Provider

12%

Construction Company

11%

Manufacturing Company

Comms Service Provider

13%

Construction Company

12%

Financial Services Firm

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
Our use case with Hornetsecurity 365 Total Protection is to protect the 365 email.
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Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection solely as a secondary security layer. It is not...
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Review 1 of 5

No Data Available

Customer Service

CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
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Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
I would rate their support a 10 because when I have any issue, the support is very good.
Read full review of Hornetsecurity 365 Total Protection »
Albeez
IT Director at DAR AL ARKAN
Support is good.
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Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Review 1 of 30

DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
Read full review of MSP360 Backup »
CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Anonymous User
Director at CyberSec Europe
Not applicable.
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Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »
Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
I have not interacted with customer support for Cloudberry.
Read full review of Cloudberry »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Anonymous User
Works
I have not interacted with any customer support for Cloudberry.
Read full review of Cloudberry »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
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Review 1 of 13

Technical Support

No Data Available

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