Compare Hitachi Vantara vs Veritas

Hitachi Vantara

Based on 210 reviews.

Veritas

Based on 324 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Global-active device

BMW Group, Datev, Turk Telecom, Tel Aviv Stock Exchange

Hitachi ShadowImage

K&H, NCF, Aokang Group

Hitachi Thin Image Advanced

Net Credit Financial Group

Hitachi Universal Replicator

Shandong Telecom

Hitachi Ops Center Protector

LC Waikiki

Veritas Backup Exec

Beta Offshore

Veritas NetBackup

Beta Offshore

Veritas NetBackup Appliance

Beta Offshore

Veritas Resiliency Platform

Oncor

Veritas System Recovery

Mother's Nutritional Center, Occidental Technical Group

Popular Solutions

Hitachi Virtual Storage Platform

15 reviews

Pentaho Data Integration and Analytics

6 reviews

Pentaho Business Analytics

5 reviews

Veritas NetBackup

23 reviews

Veritas Backup Exec

12 reviews

Veritas NetBackup Appliance

15 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Government

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
We use the Analyzer for monitoring storage performance and for any alerts. We have to analyze the machine, one at the...
Read full review of Hitachi Ops Center Analyzer »
ANAND V
Associate Vice President at Federal Bank Ltd
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Bilal Munir
Technical Architect at ASG Group
We use the Hitachi VSP E Series for our databases. Our organization is a managed service provider dealing with a lot...
Read full review of Hitachi VSP E Series »
Julien Baluka
Founder at SJT Consult
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics for reporting and data management. I manage both...
Read full review of Veritas NetBackup IT Analytics »
Ibrahim Jekhine
Consultant at MTN
Our primary use case for Veritas NetBackup is for normal backup operations, but not necessarily for deduplication. We...
Read full review of Veritas NetBackup »
Scott Lawson
Operations Director, Information Technology at a healthcare company
Our use case for Veritas CloudPoint is that it was implemented so our on-premises staff could continue to have the...
Read full review of Veritas CloudPoint »

Review 1 of 5

Customer Service

Lisa Williams
Manager, Office of Enterprise Data Management at State of Arizona
They have been very helpful to us from day one. I'm not an incredibly technical person, and they have been very...
Read full review of Pentaho Data Catalog »
Taufeeq Rauf
Head of IT at NATIONAL INSTITUTIONAL FACILITATION TECHNOLOGIES (PVT.) LTD.
I don't think the product features are available for our company to contact the tool's support team. There was an...
Read full review of Hitachi Virtual Storage Platform »
Andy Chen
Technical Manager at Coming Computer and IT services
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Alexey Rogov
Lean manager at Gazprombank
We regularly contact Hitachi technical support. The idea of a storage array is that it's broken up into many small...
Read full review of Hitachi Virtual Storage Platform »
Anton Abrarov
Project Leader at a mining and metals company
We didn't use too much customer support. We were using the open-source resources through Google Search. So, we were...
Read full review of Pentaho Data Integration and Analytics »
Aqeel UR Rehman
BI Analyst at a computer software company
The technical support does not reply in a timely manner. I have filled out the support request form, one or two...
Read full review of Pentaho Data Integration and Analytics »
PrashantSoni
Managing Director at VarniTech Solution Pvt. Ltd.
We haven't needed Hitachi support since the deployment, but contacted support for some integration issues, and the...
Read full review of Hitachi Ops Center Protector »
SajithEruvangai
IT System Specialist - Operations & Infrastructure at Daman
I would rate the technical support for the solution as a five out of ten. The response has not been very prompt.
Read full review of Hitachi VSP E Series »
Ricardo Díaz
COO at a tech services company
Customer Service: 5/10Technical Support: 10/10
Read full review of Pentaho Data Integration and Analytics »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We need more installations and deployments to share our customers' reviews for "Pentaho Data Integration and Analytics".
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Software Engineer at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Manager -Datacenter Planning and Operations at a comms service provider
We get our support from a local vendor. If there is an escalation then it is done directly to the vendor.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Reza Behravesh
Senior Customer Service Engineer at DP IRAN
We don't have access to technical support in our region.
Read full review of Hitachi Virtual Storage Platform »
Dan Peacock
Enterprise Data Architect at a manufacturing company
I'd give Lumada support a nine out of 10. It has been exceptional historically, but there was a rough patch about a...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Solution Architect at a healthcare company
I'm rating the technical support team of Hitachi Virtual Storage Platform G Series a ten.
Read full review of Hitachi Virtual Storage Platform »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support from Hitachi is very good.
Read full review of Hitachi ID Privileged Access Manager [EOL] »
Anonymous User
Senior Consultant at a consumer goods company
Pentaho has stellar support services with extremely intelligent Pentaho and Hitachi consultants all over the world....
Read full review of Pentaho Business Analytics »
Anonymous User
Product Specialist at a tech services company
Technical support seems satisfactory with no significant issues. I would rate it eight or nine points.
Read full review of Hitachi Content Platform »
Giorgi Luarsabishvili
Sales Engineer at Orient Logic
The distributor needs more knowledgeable resources for technical support. It would be better to connect directly to...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Data Developer at a tech services company
I use the Community Edition without support or customer service. I recommend the Pentaho Community Forums for...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Pentaho Consultant at a comms service provider
Because we use the community edition, there is no support from the vendor. When I worked with the Enterprise edition...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Director of Software Engineering at a healthcare company
We haven't had a lot of functional issues. We had performance issues, especially early on, as we were trying to spin...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS Platform »
Anonymous User
Storage Architect at a government
Excellent. The team is very knowledgeable about their products and how these work with other products.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »
Celso Kuwajima
Engineer at Innovo
The support for Hitachi Virtual Storage Platform G Series is very good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
IT Consultant at a computer software company
For most of the time, I usually use Pentaho forums and the response from the Pentaho community is very good.
Read full review of Pentaho Business Analytics »
Celso Kuwajima
Engineer at Innovo
The support of the Hitachi Content Platform is very good. It is important you inform the support the problem you are...
Read full review of Hitachi Content Platform »
Arun Mohanty
Associate Vice President at Yotta Infrastructure Solutions LLP
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Hitachi Virtual Storage Platform »

Review 1 of 30

Giap Seng Tay
Senior IT Manager at Westports Malaysia Sdn Bhd
Their technical support is excellent.
Read full review of Veritas NetBackup Appliance »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
I rate Veritas support eight out of 10. We have issues reaching them during some hours, and we need to escalate...
Read full review of Veritas NetBackup »
Boomchi Kumar
Director at Trace3
I would rate technical support an eight out of ten.
Read full review of Veritas CloudPoint »
Pramod-Talekar
Sr Service Engineer at a healthcare company
I've contacted support on multiple occasions and have found them to be helpful and responsive. We are satisfied with...
Read full review of Veritas NetBackup Appliance »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
The current solution is stable and we haven't needed to contact the support.
Read full review of Veritas NetBackup »
Azleen Ismail
Presales Consultant at Progenet Innovations Sdn Bhd
We need to wait until the other support center is open. We have to stay outside the working hours to get a support.
Read full review of Veritas NetBackup »
Anonymous User
Consultant at a non-tech company
Technical support for this solution is great.
Read full review of Veritas Backup Exec »
Nuno Maia
Backup administrator at a government
The support for Veritas Desktop and Laptop Option has not been so good because of the engineers, obviously. Veritas...
Read full review of Veritas Desktop and Laptop Option »
Sammy Githinji
Technical Manager at Rigor Systems Limited
We do not face major challenges because we usually get support whenever we need it. Veritas has a very good support...
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Analyst at a tech services company
The tech support is very good.
Read full review of Veritas Backup Exec »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
The remote support and their support center are good. The knowledge base provided on their website is also very helpful.
Read full review of Veritas NetBackup »
Anonymous User
F.3 - Information Services Department at a government
The technical support from Veritas is good. I would rate my experience with support at eight, where one is bad and...
Read full review of Veritas Enterprise Vault »
MostafaShoaei
System Admin at a sports company
I didn't face any problems just yet. I have not reached out to support. Typically, I can just search the internet and...
Read full review of Veritas Backup Exec »
EnterDirect677
Director of the Enterprise Department at a tech services company
Technical support is something that needs improvement.
Read full review of Veritas NetBackup Appliance »
Ashraf Ali
Senior Consultant at global brands
It is hard to train someone on this program and the technical team wasn't very helpful. The customer service can be...
Read full review of Veritas Alta SaaS Protection »
Johnny Bozeman
Principal at a venture capital & private equity firm
Their customer support is not bad. I don't have any issues with technical support. Technical support is okay.
Read full review of Veritas NetBackup »
Anonymous User
System Engineer at a tech services company
We haven't had to contact technical support for a long time. Generally, when we've needed to in the past, we've...
Read full review of Veritas Backup Exec »
Anonymous User
CAD Engineer at a manufacturing company
The technical support is very good.
Read full review of Veritas Backup Exec »
Pusoloso Mokitimi-Lekhutlile
EUT Analyst at Absa Group Ltd
There might be occasional language variations, but overall, they're quite responsive. Our engineers spoke in a...
Read full review of Veritas NetBackup Appliance »
Nagesh Agnihotri
IT Engineer at HPPL
I have never been in touch with technical support. We have never had any issues at all.
Read full review of Veritas Access »
Anonymous User
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in...
Read full review of Veritas NetBackup »
AbdulKhader
Storage Administrator at Amicorp
Previously, their support was proficient, skilled, and available around the clock. However, recently, the quality has...
Read full review of Veritas NetBackup IT Analytics »
AbhishekKumar2
IT Team Leader at a financial services firm
With technical support, it feels like they aren't well trained and it takes forever to get answers out of them. We've...
Read full review of Veritas NetBackup Appliance »
Anonymous User
EMEA L3 Backup Integration/Build Team Leader / SME at a financial services firm
Quite good. Seven out of 10.
Read full review of Veritas NetBackup »
Anonymous User
Senior Technology Specialist at a financial services firm
Customer Service: It was very good. Technical Support: Also very good.
Read full review of Veritas Volume Replicator [EOL] »
Anonymous User
Senior Technical Manager at a manufacturing company
Customer Service: Excellent, we had on sight SME for new releases, migrations that knew the product well. Technical...
Read full review of Veritas Volume Replicator [EOL] »
David Reder
Network Administrator
I've used their technical support. If you can get somebody who knows what they're doing, it's good; and if you get...
Read full review of Veritas Backup Exec »
Anonymous User
System Engineer at a energy/utilities company
It is mostly good. We have BCM, so we have no issues with that. Sometimes, there is a delay in getting support due to...
Read full review of Veritas NetBackup »
Gireesan C
Senior Manager at Datamatics Global Services Limited
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
Read full review of Veritas Backup Exec »
ABDUL RAHIM
Technical lead at Wipro Limited
I work with multiple backup tools, and Veritas is in the middle. The support isn't great.
Read full review of Veritas NetBackup Appliance »

Review 1 of 30

Technical Support

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