Compare Fortra vs SMA Technologies

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

OpCon

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

VisualCron

7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)

Popular Solutions

47 reviews

11 reviews

5 reviews

9 reviews

1 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Computer Software Company

47%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rohan Suryawanshi
Senior Software Engineer at Opcito Technologies
As I said, mainly for secure automated file transfer between our internal systems and the databases such as MySQL and...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

No Data Available

Customer Service

Anonymous User
President at a tech services company
I rate Alert Logic customer service 10 out of 10.
Read full review of Fortra's Alert Logic MDR »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Yash Bawane
Data engineer at tcs
The support team was responsive and helpful. They guided us thoroughly whenever we had an issue. It's somewhat...
Read full review of GoAnywhere MFT »
Esther Abraham
Web Developer at a consultancy
The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick...
Read full review of GoAnywhere MFT »
Virginia Kanyi
Customer Service Manager at techmastiff
Their support is good. I would rate their technical support a nine out of ten.
Read full review of GoAnywhere MFT »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
The technical support is good.
Read full review of GoAnywhere MFT »
Sourabh Patidar
IT Business Manager at a computer software company
The speed and quality of the customer support for GoAnywhere MFT are fine. There are different plans where faster...
Read full review of GoAnywhere MFT »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Swaroop Shivoji
Technical Lead at Equifax Inc.
They receive technical support, which sometimes feels delayed, but they do get responses. A quicker response would be...
Read full review of Globalscape EFT »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Frank Rotiroti
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of GoAnywhere MFT »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Angie Finnell-French
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Automate »
Bill Dougherty
CISO at a healthcare company
I haven't personally contacted technical support, but as far as I know, we've had no issues with it.
Read full review of GoAnywhere MFT »
Anonymous User
Information Security Architect at Injazat Data Systems
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Lilyan Pinchas
Chief Technology Officer at LIbi Technologies
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Automate »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Automate »
MatthewPatrick
Director of Operations & HR at lascentstore
Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for...
Read full review of Automate »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Automate »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of GoAnywhere MFT »
SusangRamesh
Product Marketing Manager at OJCommerce, LLC
The support team for GoAnywhere MFT is very knowledgeable. Any query that I have, they are very patient with me and...
Read full review of GoAnywhere MFT »

Review 1 of 30

Sourav-Dutta
Technical Lead - Database Administrator at SMART ENERGY SYSTEMS LLC
I rate VisualCron support eight out of 10. I contacted the support team once because we faced some issues connecting...
Read full review of VisualCron »
Anonymous User
Information Systems Architect at Cornerstone Bank
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
Anonymous User
Manager of Remote Services at DOW CHEMICAL EMPLOYEES' CREDIT UNION
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Anonymous User
System Administrator at a financial services firm
Their technical support is very good. I called them more in the beginning when we were doing the implementation, but...
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Anonymous User
Systems Developer at a financial services firm
The technical support is always excellent. Having a network which can help you troubleshoot and build the best...
Read full review of OpCon »
Anonymous User
IT Application Project Manager at a non-profit
The technical support team for VisualCron was knowledgeable and up-to-date, but the response time was slow. You only...
Read full review of VisualCron »
EdwardWatson
Sr. System Programmer at a insurance company
I'm very pleased and impressed with SMA's technical support for OpCon. They're responsive and they've done a very...
Read full review of OpCon »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at Frandsen Financial
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at Hapo Community Credit Union
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
Anonymous User
Product Owner Insight & Analytics Platform at Otto (GmbH & Co KG)
Those guys are amazing. Their support answers quickly. Michael and Henrik are always friendly and competent. I love...
Read full review of VisualCron »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
Director of IT at a recruiting/HR firm
VisualCron technical support has been second to none. The turnaround on bug fixes, enhancements, and new features in...
Read full review of VisualCron »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a construction company
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
Anonymous User
Information Systems Manager at a financial services firm
We have contacted tech support via phone and ticket. We mainly contact them via ticket. Our ticket management, from...
Read full review of OpCon »
Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm
The technical support is very good. I think we have a designated person who we contact if we ever have any sort of...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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