Compare Harness vs Progress Software

Harness

Based on 13 reviews.

Progress Software

Based on 158 reviews.

Latest Research

Buyer's Guide

Chef vs. Harness

November 2026

Chef vs. Harness

Updated: November 2026

Buyer's Guide

Chef vs. Harness

November 2026

Harness vs. Chef

Updated: November 2026

Sample Customers

Harness

Linedata, Openbank, Home Depot, Advanced

Chef

Facebook, Standard Bank, GE Capital, Nordstrom, Optum, Barclays, IGN, General Motors, Scholastic, Riot Games, NCR, Gap

Popular Solutions

9 reviews

0 reviews

1 reviews

2 reviews

7 reviews

2 reviews

Top Industries

Financial Services Firm

21%

Outsourcing Company

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shivendra S.
Senior Director of Engineering - Information Security at Apna

Read full review of Qwiet AI »

Review 1 of 1

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Kumar Saurabh
Technical Lead at HCLSoftware
We are from a software organization where we have a US healthcare project. The hospitals use the application for file...
Read full review of Progress MOVEit »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Saurab Gnagurde
IT Analyst | Aws Cloud Ops | Dev Ops | Fin Ops at Tata Consultancy
We have rarely faced issues with Harness tech support. When we encountered one issue where the pipelines were unable...
Read full review of Harness »
Samruddhi Patil
Cloud Platform at Futurescape
Customer support is good.
Read full review of Harness »
DipanjanDhar
Software Quality Assurance Specialist at a energy/utilities company
Customer support is satisfactory. We contact them for reports or dashboards, as creating a risk matrix from an API is...
Read full review of Traceable AI »
Linwei Yuan
Software Engineer at Citi
I mainly get assistance from within my company, not directly from Harness' technical team.
Read full review of Harness »
Akashkhurana Hirana
Senior Software Engineer 2 at Porch
The customer support is excellent. There was an instance when I faced issues with third-party plugins, and after...
Read full review of Harness »
NaveenKumar40
Dev Ops Engineer at LTM
There is a dedicated team within the organization to handle incidents and issues with Harness, so we don't need to...
Read full review of Harness »
Manav Kanduri
Technical Associate at ZS
Although I have not directly interacted with customer support, we have been receiving incident reports whenever an...
Read full review of Harness »
Anonymous User
Quality Engineering Lead at a logistics company
We have a direct line of enterprise support from Harness, and we have not faced any customer support issues, with...
Read full review of Harness »
Ravi Hanok
Senior Software Engineer at a financial services firm
We rely on our internal Harness support team for resolving issues, rather than external support from Harness.
Read full review of Harness »
Shivendra S.
Senior Director of Engineering - Information Security at Apna
ShiftLeft is not a product we have purchased from an external provider. It is an internally developed solution. There...
Read full review of Qwiet AI »
Harsh Goenka
Cloud Architect at a outsourcing company
Customer support is really great and does really help us.
Read full review of Harness »

Review 1 of 11

Arun S .
Senior Consultant at a tech services company
I have not contacted technical support.
Read full review of Chef »
PramodChaudharyDarwha
Manager at TCS
Customer support is really good. I think they are very reachable and they provide a solution whatever we need. We...
Read full review of MarkLogic »
Tom Condo
Supervisor Information Services Operations at Seminole County Public Schools
At the beginning, we did contact them for a little help but we generally don't have any issues with it.
Read full review of WhatsUp Gold »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We contacted Flowmon support. We have no idea about the price of doing so as our supervisor handles this. That said,...
Read full review of Flowmon »
Sumit Mundik
Application Development Senior Analyst at Accenture
The support is not that great. The support persons are very slow. We are frustrated with the service they provide.
Read full review of Progress MOVEit »
Mohd Javed
Software Engineer at Thomson Reuters International Pvt. Ltd.
The solution's technical support is fine. We've reached out to them in the past.
Read full review of MarkLogic »
SyedKareemuddin
IT Manager at COCA COLA
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
TariqSiddiqui
Principal DevOps engineer at Autodesk, Inc.
I have never used Chef's customer support because we have mostly fixed our issues through code changes on our end.
Read full review of Chef »
Anonymous User
Managing Computers & Telephone System Infrastructure at Techjet
I recently had one small glitch when syncing to an iPhone. I received support that was courteous, polite,...
Read full review of Kemp LoadMaster »
Anonymous User
IT Project Manager at Spirica
Technical support is reactive. We haven't really needed to contact the support except for license renewal.
Read full review of Kemp LoadMaster »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Kinoti Martin
Network Engineer at a financial services firm
It's excellent, and the last technical engineer I worked with was amazing. On a scale of 10, I give them a nine.
Read full review of WhatsUp Gold »
Anonymous User
Team Lead at Colan Infotech Private Limited
The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a...
Read full review of Kemp LoadMaster »
Mohammad Shahid
Citrix Consultant at Alphadata.LLC
We faced some issues during Covid with one of our customers who had deployed in the hybrid mode. They were...
Read full review of Progress ShareFile »
Anonymous User
System Administrator Senior Supervisor at Xceed
very helpful technical team
Read full review of Kemp LoadMaster »
Anonymous User
System Administrator at Routeware, Inc.
Kemp has the best customer service of all the vendors we use.
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator 2 at PUBLIC SCHOOL AND EDUCATION EMPLOYEE RET
Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed...
Read full review of Kemp LoadMaster »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Anonymous User
IT Director at a computer software company
I have had no issues at all with their support team.
Read full review of Kemp LoadMaster »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: I have used the managed MDBA service that Progress Software Professional Services offer. They are...
Read full review of Progress OpenEdge RDBMS »
Rodney Barnhardt
Server\Storage Administrator at Charlotte Pipe and Foundry
Customer Service: Citrix support and customer service has always been excellent. Technical Support: Citrix technical...
Read full review of Progress ShareFile »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
Customer Service: Customer service is 7/10. Technical Support: Technical support is 9/10.
Read full review of Progress ShareFile »
Anonymous User
Consultant
I would give technical support a rating of 10 out of 10.
Read full review of Progress ShareFile »
Anonymous User
IT Engineer at AIS
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Anwar AL_Omari
IT Manager at SABA Bank
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
Anonymous User
Consultant at DXC
Technical support is smooth and responsive.
Read full review of Kemp LoadMaster »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Anonymous User
Manager of Technology Architecture and Information Security at J.F. Shea Co., Inc.
Kemp customer service is excellent. When I had submitted a ticket for questions I had, the response was almost...
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

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