Compare Harness vs Progress Software

Harness

Based on 13 reviews.

Progress Software

Based on 148 reviews.

Sample Customers

Harness

Linedata, Openbank, Home Depot, Advanced

Chef

Facebook, Standard Bank, GE Capital, Nordstrom, Optum, Barclays, IGN, General Motors, Scholastic, Riot Games, NCR, Gap

Popular Solutions

10 reviews

0 reviews

1 reviews

2 reviews

8 reviews

3 reviews

Top Industries

Financial Services Firm

23%

Outsourcing Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Construction Company

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shivendra S.
Senior Director of Engineering - Information Security at Apna

Read full review of Qwiet AI »

Review 1 of 1

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

NaveenKumar40
Dev Ops Engineer at LTM
There is a dedicated team within the organization to handle incidents and issues with Harness, so we don't need to...
Read full review of Harness »
Samruddhi Patil
Cloud Platform at Futurescape
Customer support is good.
Read full review of Harness »
Akashkhurana Hirana
Senior Software Engineer 2 at Porch
The customer support is excellent. There was an instance when I faced issues with third-party plugins, and after...
Read full review of Harness »
Saurab Gnagurde
IT Analyst | Aws Cloud Ops | Dev Ops | Fin Ops at Tata Consultancy
We have rarely faced issues with Harness tech support. When we encountered one issue where the pipelines were unable...
Read full review of Harness »
Linwei Yuan
Software Engineer at Citi
I mainly get assistance from within my company, not directly from Harness' technical team.
Read full review of Harness »
DipanjanDhar
Software Quality Assurance Specialist at a energy/utilities company
Customer support is satisfactory. We contact them for reports or dashboards, as creating a risk matrix from an API is...
Read full review of Traceable AI »
Ravi Hanok
Senior Software Engineer at a financial services firm
We rely on our internal Harness support team for resolving issues, rather than external support from Harness.
Read full review of Harness »
Shivendra S.
Senior Director of Engineering - Information Security at Apna
ShiftLeft is not a product we have purchased from an external provider. It is an internally developed solution. There...
Read full review of Qwiet AI »
Anonymous User
Quality Engineering Lead at a logistics company
We have a direct line of enterprise support from Harness, and we have not faced any customer support issues, with...
Read full review of Harness »
Manav Kanduri
Technical Associate at ZS
Although I have not directly interacted with customer support, we have been receiving incident reports whenever an...
Read full review of Harness »
Harsh Goenka
Cloud Architect at a outsourcing company
Customer support is really great and does really help us.
Read full review of Harness »

Review 1 of 11

Sai Chandra
Principal Engineer at Wipro Limited
Customer support is quite good.
Read full review of Chef »
MohammedHashim
Principal Architect at Brillio
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
Walter Ochieng Odhiambo
Software Engineer and Tester at Safaricom
We usually work with the Chef teams and community support, who are always willing to assist. We often reach out...
Read full review of Chef »
K. Rajesh
Senior Consultant Development at Infogain
I would rate customer service as a four out of ten.
Read full review of Chef »
Murat Gultekin
Presales Consultant Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of MOVEit »
Mampi Bhattacharya
Developer at a tech vendor
Regarding customer support for MarkLogic, in our experience, we did not rely heavily on customer support on a...
Read full review of MarkLogic »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at Practical Semantics
The support is high quality. The strongest point of the support is their engineers.
Read full review of MarkLogic »
MarceloPrintac
VP Business Development at MultiPoint Ltd.
The technical support is good.
Read full review of WhatsUp Gold »
Anonymous User
IT Specialist at a financial services firm
Every experience I have had with the technical support team has been great. I've worked with about four different...
Read full review of Kemp LoadMaster »
Rakesh Joshi
General Manager at Seriti Resources
I rate Kemp support nine out of 10. Kemp support is good, but LoadMaster is highly stable, so we don't have many...
Read full review of Kemp LoadMaster »
Anonymous User
IT Services Manager at dSPACE GmbH
The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the...
Read full review of Kemp LoadMaster »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Anshul Somani
Solutions Architect
The technical support is very good.
Read full review of Chef »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
VP/CTO at STARNET SOLUTIONS, INC
We made one phone call and the problem was resolved, immediately. We had a resolution in 12 minutes! My understanding...
Read full review of Kemp LoadMaster »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
Anonymous User
Senior Consultant at a tech services company
Technical support is good. So far every case is handled properly.
Read full review of Kemp LoadMaster »
PradeepKumar24
Quality Analyst at NCR Corporation
I have communicated with their technical support, and they are responsive.
Read full review of MOVEit »
Anonymous User
IT Specialist at Seismic Exchange, Inc.
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
Anonymous User
Manager, Building and IT Infrastructure at Gaz Métro Plus, Inc.
Great support, fast and really professional.
Read full review of Kemp LoadMaster »
Anwar AL_Omari
IT Manager at SABA Bank
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
Yevhen Ikonnykov
Senior Software Engineer at a aerospace/defense firm
We have a paid version of this solution but have never contacted technical support. We haven't needed to.
Read full review of WhatsUp Gold »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Kalyani Dasi
Sr Test Lead
I contacted Telerik Test Studio technical support many times. Whenever there's an issue, I email support, and the...
Read full review of Telerik Test Studio »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »

Review 1 of 30

Technical Support

No Data Available

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