Compare GFI vs SolarWinds

GFI

Based on 95 reviews.

SolarWinds

Based on 426 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

KerioControl

Triton Technical, McDonald's

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

SolarWinds Patch Manager

University of San Diego

Popular Solutions

4 reviews

1 reviews

3 reviews

12 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

11%

Construction Company

Financial Services Firm

Manufacturing Company

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Herbert Haug
Systems Administrator at a tech company
We have some old fax machines. Only one or two addresses are needed to fax because we have customers all around the...
Read full review of GFI FaxMaker »

Review 1 of 5

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Customer Service

Anuradha Buluwala
Head of Technical at Connex Information Technologies Pvt Ltd
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
The technical support is good.
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
With this product, their customer service rating is similar to other providers.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Masoud Saedvand
Cisco Network Engineer at golrang
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »

Review 1 of 30

Ross R
Infrastructure Technical Applications Manager at Emory Healthcare
My engineers contact support. We've had some issues over time, and it sometimes takes a while for a clear resolution....
Read full review of SolarWinds Server and Application Monitor »
Dheeraj_Reddy
Infrastructure Architect at Cognizant
SolarWinds Server and Application Monitor could improve their customer service. The escalation procedure when raising...
Read full review of SolarWinds Server and Application Monitor »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
I have not experienced the technical support by SolarWinds yet because we have our own team already built for...
Read full review of SolarWinds Service Desk »
Ravi Khanchandani
Founder Director at Techsa Services
We have used technical support many times. They're good if you escalate properly. It is an area that needs a bit of...
Read full review of SolarWinds Network Configuration Manager »
MohitKumar
Senior Specialist at a consultancy
We reach out to technical support when we need assistance with issues. I rate support a seven out of ten.
Read full review of SolarWinds NPM »
Ridho Abdillah
Presales Engineer at a tech vendor
Technical support is perfect.
Read full review of SolarWinds Network Configuration Manager »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
Customer support is satisfactory. There's a feature for escalating cases whenever there's a delay from support...
Read full review of SolarWinds Web Help Desk »
SJ6
Network Security Engineer at a comms service provider
SolarWinds provides timely support for Kiwi Syslog. While I haven't had significant issues with their support, if...
Read full review of SolarWinds Kiwi Syslog Server »
Anonymous User
Subject Matter Expert at a tech company
I would give technical support a rating of 9/10. SolarWinds technical support has always been good to us. We have...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Consultant at a tech services company
Customer Service: Excellent support Technical Support: Excellent support
Read full review of SolarWinds NPM »
David Olusesan
System Administration at a tech services company
There are a lot of guides online, and whenever we have issues we consult them. Most of the guides are "do it...
Read full review of SolarWinds NPM »
WILSON KEREBEI
CEO at WilCom Systems Ltd
The support for this solution is satisfactory.
Read full review of SolarWinds NPM »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a tech services company
This product is supported well. The people in technical support are very good.
Read full review of SolarWinds NPM »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
We used the support from SolarWinds Security Event Manager and they are knowledgeable but challenging to get in...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Network Engineer at a mining and metals company
SolarWinds NPM technical support is very responsive. They're available by phone, which is a plus.
Read full review of SolarWinds NPM »
Anonymous User
IT Project Lead - Danone North America at a manufacturing company
The support is always good. They are good people and they answer questions quickly. They know their product.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Akhil Reddy
Software Developer at NOESIS Portugal
The technical support services are good. However, they could respond faster.
Read full review of SolarWinds Server Configuration Monitor »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
Anonymous User
Senior Lead at a tech vendor
The customer support for SolarWinds Hybrid Cloud Observability is excellent.
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
SVP/Director of Information Technology at a financial services firm
Technical support is very good. Technical support was always solid.
Read full review of SolarWinds Network Device Monitor »
Akhil Reddy
Software Developer at NOESIS Portugal
I never worked with the technical support for SolarWinds Server Configuration Monitor. When I came into the project,...
Read full review of SolarWinds Server Configuration Monitor »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »
Anonymous User
Consultant Avant-vente Réseau at a tech vendor
Technical support is excellent. There's also great documentation both for assisting in setting the solution up and...
Read full review of SolarWinds Network Automation Manager »
SolarWinds677
Information Technology Director at a transportation company
Technical support is a paid service for this solution.
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »

Review 1 of 30

Technical Support

No Data Available

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