Compare GFI vs SolarWinds

GFI

Based on 92 reviews.

SolarWinds

Based on 400 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

KerioControl

Triton Technical, McDonald's

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

SolarWinds Patch Manager

University of San Diego

Popular Solutions

5 reviews

1 reviews

5 reviews

16 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

SolarWinds Server and Application Monitor

9 reviews

Top Industries

Computer Software Company

19%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Educational Organization

14%

Computer Software Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
We use the solution for emails, calendars, and other collaboration tools. It is a self-serve application.
Read full review of KerioConnect »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Sorin Gogean
IT Infrastructure Senior Network Technician at Autoliv
I have experience regarding the AD part, but my focus for the last 15 years has been oriented to the network side. My...
Read full review of SolarWinds Network Device Monitor »
Waqas Masood
Assistant Director at Higher Education Commission
I am working in the Higher Education Commission of Pakistan as part of the Pakistan Education Research Network, which...
Read full review of SolarWinds Server and Application Monitor »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »
SJ6
Network Security Engineer at a comms service provider
Our primary use case for Kiwi Syslog is for gathering logs necessary for auditing purposes.
Read full review of SolarWinds Kiwi Syslog Server »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at CRAG
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
Dedi-Husni
Cybersecurity Lead at PT. Alpha Citra Siber Indonesia
The technical support from KerioControl is very helpful. I would rate technical support a nine out of ten.
Read full review of KerioControl »
Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Constantnos Achilleos
Product manger at Asbis Mediteranean
I have never needed to contact customer support as the product is easy to use, allowing problems to be solved quickly...
Read full review of KerioControl »
Masoud Saedvand
Cisco Network Engineer at golrang
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
AliKia
Research And Development Manager at MFP
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »

Review 1 of 30

BENDER BENEDICT
L3 Technical Support Engineer at SV Gaming Limited
The technical support is very responsive and they don't stop troubleshooting until they have resolved the issue.
Read full review of SolarWinds Service Desk »
Masud Alam
Manager at Optimum Origens Inc.
They have no local representative; we rely on the customer portal, which is not proactive and takes time.
Read full review of SolarWinds ipMonitor »
Ravi Khanchandani
Founder Director at Techsa Services
Technical support is reliable, earning around an eight or nine rating.
Read full review of SolarWinds Network Configuration Manager »
JohnTamakloe
Solutions Architect at a tech services company
I rate SolarWinds support eight out of 10. They're very helpful.
Read full review of SolarWinds Security Event Manager »
KhalidOmer
Data Center Engineer at a retailer
I am satisfied with the solution’s technical support.
Read full review of SolarWinds Server and Application Monitor »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
BenjaminRafrafi
System and Network Administrator at a educational organization
Technical support is quite efficient, but they have to be a little more responsive. On a scale from one to five, I'll...
Read full review of SolarWinds NPM »
Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
Read full review of SolarWinds NPM »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a media company
Customer Service: I would say 7 out of 10 stars. They really know their product technically. However, the response...
Read full review of SolarWinds NPM »
Umair-Akhlaque
Enterprise Solutions & Services Head at a tech services company
The technical support is good, it's above average.
Read full review of SolarWinds Server and Application Monitor »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
SolarWinds Expert (Consultant) at a tech services company
Technical support is probably 8/10. Sometimes they tend to respond a little bit slower than I would want, but it's...
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »
SolarWinds677
Information Technology Director at a transportation company
Technical support is a paid service for this solution.
Read full review of SolarWinds NPM »
Anonymous User
Information Services Department Manager at a construction company
The times when I have needed technical support, they have been responsive and able to resolve my issues. I use the...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network at a educational organization
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer at a healthcare company
Technical support is very good. It might take a bit of time for initial contact, if you don't classify the severity...
Read full review of SolarWinds NPM »
Marcos Benini
Director of Operations at 802BR
The support is very good for SolarWinds NPM.
Read full review of SolarWinds NPM »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Sameer Gangan
‎IT Consultant at a consultancy
Technical support for this solution is good. We have had no problems with them.
Read full review of SolarWinds Security Event Manager »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Andrew Njagi
Communications and Networks Engineer at a transportation company
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow.
Read full review of SolarWinds Security Event Manager »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Alex Janes
Systems administrator at a healthcare company
It is managed by our tech support team that is in-house, so we do not need their tech support help.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
ReenaPandey
Consultant at HCL Technologies
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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