Compare GFI vs Quest Software

GFI

Based on 75 reviews.

Quest Software

Based on 141 reviews.

Latest Research

Quest KACE Systems Management vs. GFI LanGuard

Updated: November 2022

GFI LanGuard vs. Quest KACE Systems Management

Updated: November 2022

Sample Customers

KerioConnect

Southern Tier Brewing Company, Innotta, Baustoff + Metall, Hamifleurs, Chanson TV, Ryman Stationery

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

Quest KACE Systems Management

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Metalogix Archive Manager for Exchange

St. Joseph Health System

Popular Solutions

KerioControl

10 reviews

GFI LanGuard

6 reviews

KerioConnect

5 reviews

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

7 reviews

Top Industries

Comms Service Provider

39%

Computer Software Company

15%

Government

Educational Organization

Computer Software Company

17%

Comms Service Provider

16%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BrianCook
Information Security Officer - VP at Unified Technology Solutions
We use it ourselves and deploy it to our customers, which are small and medium-sized businesses. Our use cases are...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Anonymous User
Senior Network Engineer at a comms service provider
We mainly use Exinda for traffic management, to make sure that our customers' traffic is prioritized. Some of our...
Read full review of Exinda »
MarkKupferberg
Vice President at a manufacturing company
It's a corporate email. All of our corporate emails go through it.
Read full review of KerioConnect »

Review 1 of 4

Vadim Kulikov
Senior Engineer at a computer software company
A lot of things that Foglight does could be derived from DMVs and extended events. I'm going to sound like a...
Read full review of Quest Foglight for Databases »
Walter Stine
Executive Director at Fenway Library Organization Inc
The solution is the means for taking our NetVault backups and handing them off to QoreStor for all the dedupe and...
Read full review of Quest QoreStor »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
Our application is hosted in multiple data centers and we primarily use SharePlex for keeping the data replicated...
Read full review of Quest SharePlex »
Daron Wilson
IT Manager at ABLE STEEL FABRICATORS
We use it for pass out of our printers, for our drive mapping, and we use it somewhat for asset management. I'm...
Read full review of KACE Desktop Authority »

Review 1 of 5

Customer Service

Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Michael Livingston
IT Director at Thomas George Associates Ltd
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at CRAG
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Ashish-Gautam
Senior Technical Engineer at Hitachi Systems, Ltd.
GFI's technical support is good.
Read full review of GFI LanGuard »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Cristian Concha
Chief of Technical Department at IIA Ltda
The technical support is good.
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Anonymous User
Head of Technical - Systems and Security at a tech services company
The support has been responsive in my experience.
Read full review of GFI LanGuard »

Review 1 of 30

Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
What has been very good for me has been the ITNinja websites where I can look for information. For example, if I need...
Read full review of Quest KACE Systems Management »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Quest Foglight for Databases »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Quest Foglight for Databases »
Shailesh Naidu
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of Quest KACE Systems Management »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
Richard Stinnett
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery »
David Olsen
Assistant Unit Head, IT Systems Support at a security firm
We have Quest support. I assume we buy the highest level. Here's the thing about their support: It is good and bad....
Read full review of Quest KACE Systems Management »
Steven Scarver
VP/Manager, Data Analytics & Intelligence at a financial services firm
I have not used the support from Toad Data Point.
Read full review of Toad Data Point »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of Quest KACE Systems Management »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of Quest NetVault »
Anonymous User
Network Analyst at a energy/utilities company
Their technical support is good. They're very prompt. Quest has been very quick in responding to any support cases or...
Read full review of Quest KACE Systems Management »
Anonymous User
Self Employed, Software Developer, Energy Expert at My Power Station Technology (Pty) Ltd
I only really contact my supplier when i need to upgrade. Support is good.
Read full review of Toad for Oracle »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of Quest KACE Systems Management »
Anonymous User
Cloud Infrastructure Engineer at SLR Consulting Ltd
They have an excellent and attentive support team!
Read full review of Quest On Demand Migration »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
AlexOltean
Solution architect at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of Quest NetVault »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Network systems Administrator at Azura Credit Union
They take their role in support extremely seriously. We don't have to reach out too often due to the lack of...
Read full review of Quest KACE Systems Management »
Anonymous User
Systems Engineer at a financial services firm
Any time I've had to deal with their technical support, they've responded quickly and they're pretty thorough in...
Read full review of Quest KACE Systems Management »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Quest Spotlight »
Anonymous User
Help Desk Technician at a hospitality company
The technical support people are awesome. In the beginning, I dealt with a few of them that seemed like they just...
Read full review of Quest KACE Systems Management »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of Quest KACE Systems Management »
Anonymous User
Senior Systems Engineer at a computer software company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
System Administrator - Desktop Operations at Manhattan College
The Quest KACE support team is the best in the business. I always come out with an answer, and the support engineers...
Read full review of Quest KACE Systems Management »

Review 1 of 30

Technical Support

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