Compare GEP Worldwide vs SAP

GEP Worldwide

Based on 13 reviews.

SAP

Based on 1695 reviews.

Latest Research

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

September 2026

SAP Ariba Procurement vs. GEP SMART

Updated: September 2026

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

September 2026

GEP SMART vs. SAP Ariba Procurement

Updated: September 2026

Sample Customers

GEP SMART

Exxon Chevron Macys

SAP Ariba Procurement

Colorado Department of Transportation (CDOT)

SAP Fieldglass

Abbott Labs, Lexmark, American Electric Power, RioTinto, Campbell's, VMware, Cummins, Visa, Chevron, Siemens

SAP Ariba Contracts

Colorado Department of Transportation

SAP Integrated Business Planning

Microsoft, Corning, Monsanto

Popular Solutions

GEP SMART

0 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Outsourcing Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Comms Service Provider

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Anonymous User
Sourcing Manager at a consultancy
We are in touch with the GEP team every two weeks to discuss various topics including usage, bugs, and enhancements....
Read full review of GEP SMART »
Anonymous User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company
Technical support is pretty good. It got better once we got a steady-state customer service representative. The...
Read full review of GEP SMART »
Reviewer57736
Senior Manager at a outsourcing company
They help us manage the technical support. Customer service and technical support are relatively closely linked.
Read full review of GEP SMART »
Anonymous User
Senior Legal Specialist at a healthcare company
The team that we work with weekly, our customer support team, is amazing. They're very responsive. We go over what...
Read full review of GEP SMART »
Anonymous User
Contracts Administrator, Supply Management at a energy/utilities company
Overall, SMART's technical support is slow. There has been a lot of miscommunication. There's a time barrier with a...
Read full review of GEP SMART »
Anonymous User
Sr. Contracts Engineer at a energy/utilities company
They have an excellent technical support team. We have a biweekly meeting with the technical team, where they capture...
Read full review of GEP SMART »
Anonymous User
Executive Vice President, Head of Procurement at a media company
They are responsive. As soon as we send something, they acknowledge it. There have been a few things that have...
Read full review of GEP SMART »
Anonymous User
Director, Supply Chain / Design & Construction Technology at a hospitality company
We reach out to tech support. Sometimes we'll reach out to our relationship manager or the tech lead for the given...
Read full review of GEP SMART »
Anonymous User
Procurement Analytics Manager at a manufacturing company
I deal with both first-tier tech support and our account manager. We filter a lot of our requests and information...
Read full review of GEP SMART »
Anonymous User
Sr. Manager, Procurement & Systems Support at a media company
They're constantly updating, which is good. We also have a bi-weekly call and whenever there are release notes we...
Read full review of GEP SMART »
Anonymous User
Senior Product Manager at a university
I would give GEP support a 10 out of 10. They do a fantastic job and are very responsive. If there are escalations,...
Read full review of GEP SMART »
Sheila Bridge
Senior Director at True Value
Support is very responsive. When we reach out to them, they're very easy to work with and they're very conscientious...
Read full review of GEP SMART »

Review 1 of 12

AlejandroValencia
Director of new business at PERCEPTIO S.A.S.
Technical support is good. On a scale from one to five, I would give technical support a four.
Read full review of SAP Business Data Cloud »
Sajith Paul
Prime Associate Member at a computer software company
I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.
Read full review of SAP Business Technology Platform »
Ahmed_Haridy
Managing Director at Omnitelltech

Read full review of SAP Business Data Cloud »
Vinay Lohakare
SAP Technical Architect at a tech vendor
While I haven't dealt with support in the past year, they are usually pretty good.
Read full review of SAP HANA »
Kiril Petkov
CEO at a energy/utilities company
We've communicated with technical support, but it isn't a high priority because we're currently working with...
Read full review of SAP Identity Management »
Richard Spithoven
Owner at Slim
The customer service and support are average. There is room for improvement in response time.
Read full review of SAP S/4HANA »
Ramesh Namburi
Program Director at KloudData Inc.
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Vishal Koovaparambil
Server Security Analyst And Solution at Digitaltrack
Customer support is responsive and knowledgeable, providing technical troubleshooting steps and assistance with...
Read full review of SAP Business Data Cloud »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
We provide customer support services, including maintenance, issue resolution, enhancement development, and...
Read full review of SAP S/4HANA Cloud »
Fredy Alfaro
Systems Engineer at a tech services company
There are challenges with customer support and a lack of specialists in SAP IQ.
Read full review of SAP IQ »
Chris Biemans
Senior ICT Consultant at CGI Inc
Everything went well in terms of support. In general, I am pleased with the technical support.
Read full review of SAP NetWeaver »
Milton Palacios
Sales Manager BI at Exxis
The technical support from SAP Business One on AWS is great.
Read full review of SAP Business One »
Anonymous User
Infrastructure Manager at a tech services company
Their technical support is very good. I would give them an eight out of ten. The response time is long. If I make a...
Read full review of SAP S/4HANA Cloud »
Bruno Vagas
Consultant at Independent
It's crucial to maintain smooth operations, especially in cases where there's urgency, like when specific software or...
Read full review of SAP HANA Enterprise Cloud »
Abdelghani Khaatib
Executive Director at TEDCO HOLDING
Technical support is great.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
GM North at a tech services company
While I don't really deal with technical support myself, we have a Business One team that looks after it, and they...
Read full review of SAP Business One »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Anonymous User
DGM HR at a comms service provider
Accenture gives good technical support.
Read full review of SAP SuccessFactors »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have...
Read full review of SAP Signavio Process Manager »
VenkateshPerur Subramaniam
Solutions Architect at a tech services company
We seek technical support from SAP when we encounter errors that we can't resolve on our own, especially those...
Read full review of SAP Data Services »
Ken Kuo
Manager at Innatech
I usually communicate with the technical support team of SAP ERP when we have bugs. They are professional, and my...
Read full review of SAP ERP »
Senoy Laxman
SAP BW Senior Consultant at Capgemini
I find the technical support for SAP Analytics Cloud helpful.
Read full review of SAP Business Data Cloud »
Anonymous User
Assistant Professor at a university
Regarding SAP Business Warehouse technical support, if your system is live and it's been running for a long time, the...
Read full review of SAP Business Warehouse »
Darweesh Saber
SAP HCM Senior Consultant at WadiDegla
The solution's support team always addresses our problems very well.
Read full review of SAP HCM »
Anonymous User
Associate Solution Architect at a tech services company
The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas...
Read full review of SAP Business Technology Platform »
Anonymous User
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very...
Read full review of SAP S/4HANA Cloud »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Business Objects Admin/Developer at a healthcare company
Customer Service: In a word, bad. Account reps constantly change and it’s impossible to find out who your current rep...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
IT Director, Corporate Systems at a retailer
Technical support has been an issue since day one. We have made our concerns quite apparent. We pay extra for Premium...
Read full review of SAP SuccessFactors »

Review 1 of 30

Technical Support

No Data Available

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