Compare GEP Worldwide vs SAP

GEP Worldwide

Based on 13 reviews.

SAP

Based on 1682 reviews.

Latest Research

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

June 2026

SAP Ariba Procurement vs. GEP SMART

Updated: June 2026

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

June 2026

GEP SMART vs. SAP Ariba Procurement

Updated: June 2026

Sample Customers

GEP SMART

Exxon Chevron Macys

SAP Ariba Procurement

Colorado Department of Transportation (CDOT)

SAP Fieldglass

Abbott Labs, Lexmark, American Electric Power, RioTinto, Campbell's, VMware, Cummins, Visa, Chevron, Siemens

SAP Ariba Contracts

Colorado Department of Transportation

SAP Integrated Business Planning

Microsoft, Corning, Monsanto

Popular Solutions

GEP SMART

0 reviews

SAP S/4HANA

32 reviews

SAP BusinessObjects Business Intelligence

13 reviews

SAP Business Data Cloud

41 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

13%

Manufacturing Company

Energy/Utilities Company

Manufacturing Company

12%

Financial Services Firm

Construction Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Anonymous User
Sr. Contracts Engineer at a energy/utilities company
They have an excellent technical support team. We have a biweekly meeting with the technical team, where they capture...
Read full review of GEP SMART »
Anonymous User
Senior Legal Specialist at a healthcare company
The team that we work with weekly, our customer support team, is amazing. They're very responsive. We go over what...
Read full review of GEP SMART »
Anonymous User
Contracts Administrator, Supply Management at a energy/utilities company
Overall, SMART's technical support is slow. There has been a lot of miscommunication. There's a time barrier with a...
Read full review of GEP SMART »
Reviewer57736
Senior Manager at a outsourcing company
They help us manage the technical support. Customer service and technical support are relatively closely linked.
Read full review of GEP SMART »
Anonymous User
Director, Supply Chain / Design & Construction Technology at a hospitality company
We reach out to tech support. Sometimes we'll reach out to our relationship manager or the tech lead for the given...
Read full review of GEP SMART »
ChristinaJones
Senior Product Manager at a university
I would give GEP support a 10 out of 10. They do a fantastic job and are very responsive. If there are escalations,...
Read full review of GEP SMART »
Anonymous User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company
Technical support is pretty good. It got better once we got a steady-state customer service representative. The...
Read full review of GEP SMART »
Anonymous User
Sourcing Manager at a consultancy
We are in touch with the GEP team every two weeks to discuss various topics including usage, bugs, and enhancements....
Read full review of GEP SMART »
Anonymous User
Sr. Manager, Procurement & Systems Support at a media company
They're constantly updating, which is good. We also have a bi-weekly call and whenever there are release notes we...
Read full review of GEP SMART »
Anonymous User
Procurement Analytics Manager at a manufacturing company
I deal with both first-tier tech support and our account manager. We filter a lot of our requests and information...
Read full review of GEP SMART »
Sheila Bridge
Senior Director at True Value
Support is very responsive. When we reach out to them, they're very easy to work with and they're very conscientious...
Read full review of GEP SMART »
Anonymous User
Executive Vice President, Head of Procurement at a media company
They are responsive. As soon as we send something, they acknowledge it. There have been a few things that have...
Read full review of GEP SMART »

Review 1 of 12

Sameer Ghewade
Manager, Information Technology at Parag Milk Foods Ltd
The solution's technical support is very good. I rate the technical support a ten out of ten.
Read full review of SAP ERP »
Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
I have never communicated with the technical support of SAP because we don't complain.
Read full review of SAP HANA Enterprise Cloud »
Ketty Mondoringin
Talent Acquisition, Rewards, and HR Digitalization Department Manager at PT. Chandra Asri Petrochemical Tbk.
I have contacted the technical support for the solution. The response from the solution's technical support was fast....
Read full review of SAP SuccessFactors »
Joyee Sen
SAP Service Delivery Manager at SoftwareONE
The technical support is good.
Read full review of SAP BW4HANA »
Patryk Golabek
CTO at Translucent Computing Inc
We have an enterprise license, so we are eligible for technical support. When we have gotten feedback for a client,...
Read full review of SAP Crystal Reports »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident...
Read full review of SAP SuccessFactors »
Usama-Abuelatta
Project Manager at EVC
SAP needs to improve its support. They don't provide a quality response.
Read full review of SAP S/4HANA »
Ahmed_Kamal
IT Infrastructure Supervisor at Gieco
The customer service and support team is okay for all modules. But for HCM, we couldn't find a dedicated consultant...
Read full review of SAP HCM »
Ritesh Durvasha
Senior consultant at a consultancy
I would rate the vendor support as eight. I am satisfied with the response time and quality.
Read full review of SAP BW4HANA »
Micky Ba
SAP technical consultant at N
The technical support services are good.
Read full review of SAP Business Warehouse »
HemanthKumar S
Consultant at BluTech Talent Plus LLP
The technical support is pretty good. They reply in a timely manner and also provide solutions, which is what...
Read full review of SAP SuccessFactors Employee Central Payroll »
Anonymous User
Senior Manager - BI Head
Customer Service: * SAP BO/BI - Below average * Tableau - Good * IBM Cognos - Average * MS BI - Average * Pentaho -...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Head of BI and Analytics at a comms service provider
Technical support has been relatively helpful in the past.
Read full review of SAP Business Warehouse »
Anonymous User
Project Manager at a logistics company
The technical support is good.
Read full review of SAP HANA »
Srinivas Movva
SAP Solution Lead for US,Canada and Latam at a tech vendor
We've been happy with technical support.
Read full review of SAP Business Technology Platform »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
I feel that the technical support is really good. For example, I experienced one situation with the Cloud Platform...
Read full review of SAP Business Technology Platform »
Anonymous User
Business Systems Lead at a retailer
The SAP technical support is pretty good.
Read full review of SAP Identity Management »
Anonymous User
SAP HCM and HR Consultant at a tech consulting company
7.5/10
Read full review of SAP HCM »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »
SantoshPallai
Solutions Architect at NTT DATA
I have moved on from that project to a new one, so as of now I do not communicate much with the technical support of...
Read full review of SAP Business Data Cloud »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
IT Director at a wholesaler/distributor
We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite...
Read full review of SAP S/4HANA »
Anonymous User
Senior HCM Consultant at a tech company
Technical support is 6/10.
Read full review of SAP ERP »
Anonymous User
Senior analyst at a outsourcing company
SAP Business Data Cloud subscription-based pricing is completely based upon the capacity units used by the business...
Read full review of SAP Business Data Cloud »
Anonymous User
Sr. Category Buyer Technology at a manufacturing company
I don't think that we contacted technical support. We might have, but I can't speak to the experience.
Read full review of SAP NetWeaver »
Anonymous User
DGM HR at a comms service provider
It has good support.
Read full review of SAP ERP »
Anonymous User
Enterprise Services Platforms Head at a energy/utilities company
The SAP support has been good.
Read full review of SAP SuccessFactors Learning »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Software Training Manager
Technical support has been outstanding. SAP is responsive and helpful.
Read full review of SAP Build Work Zone »
Anonymous User
Assistant Professor at a university
Regarding SAP Business Warehouse technical support, if your system is live and it's been running for a long time, the...
Read full review of SAP Business Warehouse »

Review 1 of 30

Technical Support

No Data Available

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