Compare GEP Worldwide vs SAP

GEP Worldwide

Based on 13 reviews.

SAP

Based on 1659 reviews.

Latest Research

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

April 2026

SAP Ariba Procurement vs. GEP SMART

Updated: April 2026

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

April 2026

GEP SMART vs. SAP Ariba Procurement

Updated: April 2026

Sample Customers

GEP SMART

Exxon Chevron Macys

SAP Ariba Procurement

Colorado Department of Transportation (CDOT)

SAP Fieldglass

Abbott Labs, Lexmark, American Electric Power, RioTinto, Campbell's, VMware, Cummins, Visa, Chevron, Siemens

SAP Ariba Contracts

Colorado Department of Transportation

SAP Integrated Business Planning

Microsoft, Corning, Monsanto

Popular Solutions

GEP SMART

0 reviews

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

13%

Energy/Utilities Company

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Anonymous User
Sr. Manager, Procurement & Systems Support at a media company
They're constantly updating, which is good. We also have a bi-weekly call and whenever there are release notes we...
Read full review of GEP SMART »
Anonymous User
Senior Legal Specialist at a healthcare company
The team that we work with weekly, our customer support team, is amazing. They're very responsive. We go over what...
Read full review of GEP SMART »
Anonymous User
Sourcing Manager at a consultancy
We are in touch with the GEP team every two weeks to discuss various topics including usage, bugs, and enhancements....
Read full review of GEP SMART »
Anonymous User
Sr. Contracts Engineer at a energy/utilities company
They have an excellent technical support team. We have a biweekly meeting with the technical team, where they capture...
Read full review of GEP SMART »
Anonymous User
Executive Vice President, Head of Procurement at a media company
They are responsive. As soon as we send something, they acknowledge it. There have been a few things that have...
Read full review of GEP SMART »
Anonymous User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company
Technical support is pretty good. It got better once we got a steady-state customer service representative. The...
Read full review of GEP SMART »
Anonymous User
Contracts Administrator, Supply Management at a energy/utilities company
Overall, SMART's technical support is slow. There has been a lot of miscommunication. There's a time barrier with a...
Read full review of GEP SMART »
Anonymous User
Director, Supply Chain / Design & Construction Technology at a hospitality company
We reach out to tech support. Sometimes we'll reach out to our relationship manager or the tech lead for the given...
Read full review of GEP SMART »
Reviewer57736
Senior Manager at a outsourcing company
They help us manage the technical support. Customer service and technical support are relatively closely linked.
Read full review of GEP SMART »
Sheila Bridge
Senior Director at True Value
Support is very responsive. When we reach out to them, they're very easy to work with and they're very conscientious...
Read full review of GEP SMART »
Anonymous User
Procurement Analytics Manager at a manufacturing company
I deal with both first-tier tech support and our account manager. We filter a lot of our requests and information...
Read full review of GEP SMART »
ChristinaJones
Senior Product Manager at a university
I would give GEP support a 10 out of 10. They do a fantastic job and are very responsive. If there are escalations,...
Read full review of GEP SMART »

Review 1 of 12

NAWAL SAXENA
SAP Project Manager at Saudi Cable Company
The technical support is very good. We have generated support tickets, and they have provided helpful advice and...
Read full review of SAP S/4HANA »
Bhupesh Akkineni
Project Manager at a tech services company
We are satisfied with the technical support from SAP because when we reached out, we were able to get very good...
Read full review of SAP Business Data Cloud »
Mouly Korthiwada
Enterprise Architect at Tata Consultancy Services
SuccessFactors' technical support is responsive.
Read full review of SAP SuccessFactors »
TarunPanchal
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
The technical support from SAP is really good every time.
Read full review of SAP Business One »
Sibanshu Samantaray
SAP Lead Consultant at Bosch Global Software Technologies
Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the...
Read full review of SAP Intelligent RPA »
Guillaume-PIERRE
Senior Partner at AGLC Consulting
Support is quite good; they know their solutions. Over the last few years, they changed all the resources that were...
Read full review of SAP S/4HANA »
Anonymous User
Manager at a consumer goods company
The technical support for general issues gives us a good response, but for certain critical issues, it can takes four...
Read full review of SAP BusinessObjects Business Intelligence »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
Jose Angel Jasso
Center of Excellence H2r Head at Iconn
With the premium service of SAP, customer service is top-notch. Issues are resolved quickly, and the support team is...
Read full review of SAP SuccessFactors »
reviewer8857240
Program manger at a consultancy
For technical support from the vendor SAP, I would rate them based on their responsiveness and effectiveness.
Read full review of SAP HANA »
Anonymous User
Head of PMO at a tech company
In terms of support, there still are some places here and there for them to improve. But their support is mostly...
Read full review of SAP S/4HANA »
Anonymous User
Principal Consultant at a tech services company
Technical support has been great. I have not been in a situation where I had difficulty getting in touch with people...
Read full review of SAP Business ByDesign »
Prashant.Sharma
Delivery Manager at a tech services company
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have...
Read full review of SAP ERP »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
Anonymous User
Enterprise Architect at a energy/utilities company
Very good.
Read full review of SAP Business Suite »
Anonymous User
Digital Enterprise Architect at DXC
I have not been in touch with technical support.
Read full review of SAP Business Data Cloud »
Anonymous User
Enterprise Solutions Manager at a non-tech company
The technical support for SAP NetWeaver is not too bad. The response time was slow.
Read full review of SAP NetWeaver »
Anonymous User
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company
We are satisfied with the technical support.
Read full review of SAP ERP »
Anonymous User
Project Leader at a tech services company
I would give technical support the highest possible rating.
Read full review of SAP Portfolio and Project Management »
Anonymous User
Public Affairs Manager at a pharma/biotech company
We are happy with technical support and we have had no problems with it.
Read full review of SAP Data Services »
Anonymous User
Associate Manager at a consultancy
They are helpful and quite professional. Sometimes, they don't respond faster, and sometimes, they say that it needs...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Team Leader at a comms service provider
We have not used technical support directly. We have a local specialist that we go to. It's easier.
Read full review of SAP BusinessObjects Business Intelligence »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have...
Read full review of SAP Signavio Process Manager »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Jesús Antonio Santos Giraldo
Development Specialist at a healthcare company
We generally receive support from the vendor. If the problem needs more expertise, then we call SAP, but normally we...
Read full review of SAP ERP »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »
Anonymous User
Freelancer at a consultancy
It's good.
Read full review of SAP IQ »
Anonymous User
SAP Consultant at a tech services company
I don't have much experience with SAP's tech support, but I have used the online support system. It's okay for a...
Read full review of SAP S/4HANA »
Anonymous User
Asset Management Specialist at a educational organization
I was satisfied with the support from SAP Contextor.
Read full review of SAP Intelligent RPA »
Senoy Laxman
SAP BW Senior Consultant at Capgemini
I find the technical support for SAP Analytics Cloud helpful.
Read full review of SAP Business Data Cloud »

Review 1 of 30

Technical Support

No Data Available

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