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Genesys vs Verint

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Genesys
Based on 17 reviews.
Verint
Based on 1 review.
Overview
Information Not Available
Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for security, surveillance, and business intelligence. In 1999, Comverse Infosys was combined with another division of Comverse focused on security and the communications interception market. In 2001, Verint expanded into video security by combining with Loronix Information Systems, Inc., which had been previously acquired by Comverse.
Sample Customers
Genesys Cloud CX
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Genesys Voice Platform
Afni, Air Italia, Air France, BT, Bank Hapoalim, Corona Direct, ESRI, ICICI Bank, Marketo, PayPal, T-Mobile, Sky, Zoom Systems
Interactive Intelligence IVR
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz
Interactive Intelligence
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Verint Open CCaaS
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Verint IVR and Voice Self-Service
New York Life, Elavon, Technology Services Industry Association, VSP Vision Care, Tinker Federal Credit Union, St. James School in Stratford
Verint Messaging
Sprint, Hertz, Google, Air New Zealand, Audi, Hyatt, Alaska, Travelex
Popular Solutions
Top Industries
Financial Services Firm
14%
Computer Software Company
9%
Manufacturing Company
8%
Government
7%
Financial Services Firm
13%
Computer Software Company
9%
Government
8%
Legal Firm
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 4
Review 1 of 1
Customer Service
Review 1 of 16
Review 1 of 1
Technical Support
No Data Available
No Data Available
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