Compare Forcepoint vs WatchGuard

Forcepoint

Based on 119 reviews.

WatchGuard

Based on 137 reviews.

Sample Customers

Forcepoint Email Security

Alphawest, Amadori, AudioNova, Betsson, Confartigianato Vicenza, Davies Turner, iGATE, Lake Michigan Credit Union, Landa Digital Printing, Northern California Bank, Scavolini, Toyota

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Forcepoint Next Generation Firewall

California Department of Corrections and Rehabilitation (CDCR)

WatchGuard Data Loss Prevention

Royal Yachting Association, Sunray Engineering

WatchGuard Gateway AntiVirus

Star Cargo

Popular Solutions

Forcepoint Data Loss Prevention

19 reviews

Forcepoint Secure Web Gateway

17 reviews

Forcepoint Next Generation Firewall

16 reviews

WatchGuard Firebox

20 reviews

Panda Security Adaptive Defense

9 reviews

WatchGuard Threat Detection and Response

4 reviews

Top Industries

Comms Service Provider

29%

Computer Software Company

19%

Financial Services Firm

Government

Comms Service Provider

36%

Computer Software Company

16%

Government

Wholesaler/Distributor

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

VIPINKUMAR
Senior Consultant at a construction company
We are in the service industry, and we provide solutions to customers. We have multiple customers, and they're using...
Read full review of Forcepoint Email Security »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider

Read full review of Forcepoint Secure Web Gateway »
MuhammadRicky Anggoro Pratomo
Network Engineer at a tech services company
Forcepoint is a next-generation firewall, we are using it as a firewall for one of our customers, which includes one...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Founder at a tech services company
We are a reseller and this is one of the security solutions that we implement for our clients.
Read full review of Forcepoint Cloud Security Gateway »
Anonymous User
Management Executive at a security firm
We are a solution provider and Forcepoint DLP is one of the products that we implement for our clients. We have...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 5

Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the...
Read full review of WatchGuard Threat Detection and Response »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
We use this solution to provide server and wireless device security to our customers.
Read full review of WatchGuard Secure Wi‑Fi »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
The big issue with data-loss protection is the end-to-end encryption between the user and whatever site they're...
Read full review of WatchGuard Data Loss Prevention »
Peter Galgano
Owner at a construction company
It's a perimeter device and I use it as a DNS server for my domain, but I'm not the typical user for this type of...
Read full review of WatchGuard Firebox »
Anonymous User
IT at a manufacturing company
We primarily use the solution to protect our hardware.
Read full review of WatchGuard Gateway AntiVirus »

Review 1 of 5

Customer Service

Yasir Zubair
Senior Manager - ICT Technical at CNS Engineering
We have been very satisfied with the customer service.
Read full review of Forcepoint Next Generation Firewall »
IsmailMohammed
Information Security Engineer at a tech services company
We also use Symantec and since they've moved to Broadcom, their technical support is terrible. The customer base has...
Read full review of Forcepoint Email Security »
VIPINKUMAR
Senior Consultant at a construction company
I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and...
Read full review of Forcepoint Email Security »
Lipaz Hessel
Country Manager at Gilat Satellite Networks
We contacted technical support but it was not the typical support situation where we opened a ticket and they...
Read full review of Forcepoint Next Generation Firewall »
Manjit Singh
Senior Information Security Engineer at Herbalife
Technical support is good but lacking in troubleshooting skills when it comes to Forcepoint.
Read full review of Forcepoint Data Loss Prevention »
Nayef Hamzeh
IT Manager at cmc
We obtain support from the local partner, rather than from Forcepoint directly.
Read full review of Forcepoint Secure Web Gateway »
Kamal Abdelrahman
Country Manager at Magarah
We get good feedback regarding the support. They respond well and provide support whenever required. They are aware...
Read full review of Forcepoint Data Loss Prevention »
Koroi Anise
Senior Network Engineer at a tech services company
They should have a local vendor who can provide support. Most of the support is overseas, so the time zones can be a...
Read full review of Forcepoint Next Generation Firewall »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
The technical support is very nice. I don't have any issues other than the time zones. It's a bit of an issue for me....
Read full review of Forcepoint Data Loss Prevention »
Jay Stelmach
Adjunct Professor at Southern New Hampshire University
Customer Service: Great. They made sure that we were choosing the right version and helped us understand the...
Read full review of Forcepoint Secure Web Gateway »
Edwin EzeOsiago
Regional Solutions Manager at Infodata Professional Services
Technical support is great and are available during the week and on weekends. The respond promptly to tickets. If...
Read full review of Forcepoint Email Security »
Anonymous User
General Manager - Consulting & AMS at a tech services company
I'm satisfied with the technical support for this product.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Team Lead Network Infrastructure at a tech services company
The technical support is good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Desktop and Application Security Manager at a tech company
Customer Service: There is room for improvement. Technical Support: Their lead technical engineers are excellent.
Read full review of Forcepoint Secure Web Gateway »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security »
Anonymous User
Presales Network & Security Engineer at a tech services company
The technical support is very good. From a Forcepoint perspective, they're quite responsive. If I were to open a...
Read full review of Forcepoint Data Loss Prevention »
Giang Nguyen
Product Manager
Support is quite good for this product
Read full review of Forcepoint Data Loss Prevention »
Dharmendra Mishra
Associate Consultant at SoftwareONE
Lately, I have not needed their services, however, I have contacted them in the past. I find them to be very helpful...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I have not contacted the support from Forcepoint Cloud Security Gateway.
Read full review of Forcepoint Cloud Security Gateway »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Sayed Ahmed
I-Security Engineer at NHQ Distributions Ltd
I have contacted support many times and I am pleased. We get support without any issues, either from India, England,...
Read full review of Forcepoint Data Loss Prevention »
Ziad Ramoly
IT Support Technician at Secure Services
Their support is very good. When you have issues, you call them and open a ticket based on the severity, then receive...
Read full review of Forcepoint Email Security »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security »

Review 1 of 30

Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
The technical support for this solution is prompt and very, very friendly. The only issue that we have had is when a...
Read full review of WatchGuard Application Control »
Abdul Malik Mohammed
Senior System Engineer at a tech services company
Regarding technical support, they could use more engineers. There is less support from engineers and they give you...
Read full review of WatchGuard Intrusion Prevention Service »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
Technical support is good.
Read full review of Panda Security Adaptive Defense »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Gevorg Harutyunyan
Software Developer, Head of IT Department at a tech vendor
The technical support is very bad. The price is very high, the response time is very long, and technical support does...
Read full review of WatchGuard XTM [EOL] »
HalChernoff
Enterprise Architect at a wellness & fitness company
Technical support is pretty good. The online knowledge base is usually the best way to go. But I have had some...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
PANAGIOTIS AGATHAGELIDIS
Freelancer at ITware
The technical support is very good.
Read full review of Panda Security Adaptive Defense »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a retailer
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
Read full review of WatchGuard Firebox »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of Panda Security Adaptive Defense »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint »
Ron Cook
IT & Telecommunications at BAA
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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