Compare Forcepoint vs WatchGuard

Forcepoint

Based on 200 reviews.

WatchGuard

Based on 208 reviews.

Latest Research

Buyer's Guide

Forcepoint Next Generation Firewall vs. WatchGuard Firebox

July 2025

WatchGuard Firebox vs. Forcepoint Next Generation Firewall

Updated: July 2025

Buyer's Guide

Forcepoint Next Generation Firewall vs. WatchGuard Firebox

July 2025

Forcepoint Next Generation Firewall vs. WatchGuard Firebox

Updated: July 2025

Sample Customers

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Forcepoint Next Generation Firewall

California Department of Corrections and Rehabilitation (CDCR)

Forcepoint ONE

UNC-Charlotte

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

12 reviews

Forcepoint Next Generation Firewall

10 reviews

WatchGuard Firebox

24 reviews

WatchGuard EPDR

11 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Computer Software Company

13%

Comms Service Provider

12%

Manufacturing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pablo-Verdina
Sales Manager at Mega tech S.A
We mostly work with finance, specifically with banks most of the time. We use Forcepoint Next Generation Firewall for...
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
I use the solution as a secure web gateway, similar to a proxy, to control access to the Internet for users. It is...
Read full review of Forcepoint ONE »
Shaikh Mubashshir
Cyber Security Technical Engineer at a consultancy
Forcepoint Data Loss Prevention is used for endpoint email security and data loss prevention for web.
Read full review of Forcepoint Data Loss Prevention »
NikunjGodawat
Works
I have used Forcepoint Secure Web Gateway primarily for DLP, content filtering, and initially the reverse proxy in...
Read full review of Forcepoint Secure Web Gateway »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP is in the banking environment. We deal with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 2

Customer Service

Kamal Abdelrahman
Country Manager at Magarah
We get good feedback regarding the support. They respond well and provide support whenever required. They are aware...
Read full review of Forcepoint Data Loss Prevention »
AhmedHawana
Network and Security Engineer at a government
Technical support from Forcepoint is rated ten out of ten. I have had a good experience with them.
Read full review of Forcepoint Secure Web Gateway »
AmgadYousry
Head of Infrastructure at a tech services company
I would rate Forcepoint's technical support as a nine out of ten.
Read full review of Forcepoint Secure Web Gateway »
Mostafa-Mourad
Cyber Security Head at Turnkey Integrated Technologies TK-IT
We contacted support three times, opened three cases for the same issue, and didn't find out what the issue was for...
Read full review of Forcepoint Next Generation Firewall »
Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at TRIAD Technologies
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
Dino R
System Administrator at a insurance company
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
Richard Hermogeno
Channels Management Head at Philippine National Bank
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
Sometimes, we receive a delayed response from the technical support team.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Robson Giovanelli Silva
CIO at Content-ti
We feel the product's technical support could be better, as this relates to the solution itself, to the installation...
Read full review of Forcepoint Next Generation Firewall »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Sr. Network Engineer at a university
I'd rate technical support at eight out of ten, but they're response times are suddenly a bit longer because most of...
Read full review of Forcepoint Next Generation Firewall »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
Sayed Ahmed
I-Security Engineer at Nhq Distribution Ltd
I have contacted support many times and I am pleased. We get support without any issues, either from India, England,...
Read full review of Forcepoint Data Loss Prevention »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Team Lead Network Infrastructure at a tech services company
The technical support is good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Shared Information Security Officer at a university
The sales staff promised more than they can deliver, but the technical staff is excellent.
Read full review of Forcepoint ONE »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Chief Information Officer at a computer software company
I have been in contact with technical support several times, and I am not happy with them.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
Customer service and tech support are rated eight out of ten. They are responsive and assist me with creating cases...
Read full review of Forcepoint ONE »
Anonymous User
Regional Solutions Manager at a tech services company
Technical support is great and are available during the week and on weekends. The respond promptly to tickets. If...
Read full review of Forcepoint Email Security [EOL] »
David Levine
Vice President, Corporate Information Security & Chief Security Officer at Ricoh Americas
The support and company engagement from day one have been great about being open and available. Over time, I have...
Read full review of Forcepoint ONE »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
Aamir Ejaz
Head of IT Department at Mana
My company logs tickets in the Forcepoint Data Loss Prevention support portal whenever there's an issue....
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

PaolaLamura
SOC & Incident Manager at Retelit
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of WatchGuard EPDR »
Isaac Shemaria
Co-Founder at OptiSec Zero Trust Security
I rate the technical support a nine out of ten.
Read full review of WatchGuard EPDR »
Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Firebox »
ümit Yasin Karakurt
Company Owner at SCI Bilişim
When trying to contact the product's technical support team, it turns out to be a slow process. I rate the technical...
Read full review of WatchGuard Firebox »
Minos Pitsillides
IT Director at IT-Flow ltd
The technical support staff is well trained and very skillful, and I find them to be very supportive.
Read full review of WatchGuard EPDR »
Greg Selby
Network Engineer at VANDERBURGH COUNTY WORK-RELEASE JOBS PROGRAM
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
JimWarren
IT Manager at Horizon Forest Products LP
The customer service is good. If we have an occasional issue there are helpful. They help us resolve problems....
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Firebox »
Anonymous User
instructor
The level of technical support is adequate. From a range 1 to 10, I would give them a 8/10 rating.
Read full review of WatchGuard XTM [EOL] »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a retailer
The technical support is very fast and reliable. They are very professional. We have never had any issues with the...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a engineering company
I don't think I have used WatchGuard's technical support. If I did, it might have been once. I haven't really needed...
Read full review of WatchGuard Firebox »
Joseph Jansen
IT Specialist at ART STUDENTS LEAGUE OF NEW YORK
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Project Engineer at a tech services company
Customer Service: It's pretty good. Technical Support: It's very good.
Read full review of WatchGuard XTM [EOL] »
Stathis Andreou
Director at RMON ITSEC LTD
WatchGuard support is generally helpful and does a good job, although occasionally I may need to call for...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »
Rony Ariesman
Network Administrator at PT Lautan Luas Tbk
The solution's technical support is excellent.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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