Compare Forcepoint vs Trellix

Forcepoint

Based on 199 reviews.

Trellix

Based on 416 reviews.

Latest Research

Buyer's Guide

Forcepoint Data Loss Prevention vs. Trellix DLP

July 2025

Trellix DLP vs. Forcepoint Data Loss Prevention

Updated: July 2025

Buyer's Guide

Forcepoint Data Loss Prevention vs. Trellix DLP

July 2025

Forcepoint Data Loss Prevention vs. Trellix DLP

Updated: July 2025

Sample Customers

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

11 reviews

Forcepoint Next Generation Firewall

10 reviews

Trellix Endpoint Security Platform

38 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Government

Computer Software Company

12%

Manufacturing Company

12%

Government

11%

Financial Services Firm

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pablo-Verdina
Sales Manager at Mega tech S.A
We mostly work with finance, specifically with banks most of the time. We use Forcepoint Next Generation Firewall for...
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
I use the solution as a secure web gateway, similar to a proxy, to control access to the Internet for users. It is...
Read full review of Forcepoint ONE »
Shaikh Mubashshir
Cyber Security Technical Engineer at a consultancy
Forcepoint Data Loss Prevention is used for endpoint email security and data loss prevention for web.
Read full review of Forcepoint Data Loss Prevention »
NikunjGodawat
Works
I have used Forcepoint Secure Web Gateway ( /products/forcepoint-secure-web-gateway-reviews ) primarily for DLP (...
Read full review of Forcepoint Secure Web Gateway »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP (...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

AlexOgbalu
Director at LiveFromSpace Limited
I rate Forcepoint support six out of 10. It depends on if you get support from the Indian or European side. Overall,...
Read full review of Forcepoint Data Loss Prevention »
Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
Mahendra Bedre
Lead at Infrastructure Solutions ALM
The technical support is very good.
Read full review of Forcepoint CASB »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security [EOL] »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Javier Ramirez
Network Security Specialist at SEFISA
Their technical support is great. The technicians are very experienced. We don't have any trouble with them.
Read full review of Forcepoint Data Loss Prevention »
MarkEdward
Technical Support Engineer at MCS
Technical support can be better. The support themselves are skilled but when you call for support you have to wait...
Read full review of Forcepoint Next Generation Firewall »
Mustafa Adel
Senior Solutions Architect at Infort
I would give technical support an eight out of ten. We had an issue with them because we had only support level one...
Read full review of Forcepoint Next Generation Firewall »
Badrul Hisyam Jamil
IT Manager at a financial services firm
It can be hard to contact customer service and support, and their response times and solutions can be slow and...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Network Engineer at a tech services company
They should have a local vendor who can provide support. Most of the support is overseas, so the time zones can be a...
Read full review of Forcepoint Next Generation Firewall »
Baljeet Singh
Subject Matter Expert at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Sowjanya Mallela
Technical Security Consultant at a computer software company
We'd like some better support services.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Presales Network & Security Engineer at a tech services company
The technical support is very good. From a Forcepoint perspective, they're quite responsive. If I were to open a...
Read full review of Forcepoint Data Loss Prevention »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Technical Support Engineer at a tech services company
I rate the technical support a five or six out of ten.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Infrastructure Support Officer at a government
I have interacted with them. Nine out of ten times, their support is really good. There are different packages you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Cyber Security Consultant and Technical Manager at a tech services company
We've had mixed results with technical support. Some issues are resolved quickly, and other issues have taken roughly...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Support Specialist Networks at a tech services company
We've never had a negative experience with customer support. They have always been quickly available. I can't...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Sr. Network Engineer at a university
I'd rate technical support at eight out of ten, but they're response times are suddenly a bit longer because most of...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Consultant at a tech services company
Forcepoint offers two levels of support: standard support and premium support. With standard support, you can open a...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security [EOL] »
Mohammed Salhi
Security Engineer at Futuretec
We had to contact Forcepoint Secure Web Gateway technical support because some of the features didn't work, but it...
Read full review of Forcepoint Secure Web Gateway »
Sayed Ahmed
I-Security Engineer at Nhq Distribution Ltd
I have contacted support many times and I am pleased. We get support without any issues, either from India, England,...
Read full review of Forcepoint Data Loss Prevention »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I have not contacted the support from Forcepoint Cloud Security Gateway.
Read full review of Forcepoint Cloud Security Gateway [EOL] »

Review 1 of 30

Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
There are multiple ways to get support. You can create a case through your partner or support portal by calling. If...
Read full review of Trellix Endpoint Detection and Response (EDR) »
SanjeetkumarSingh
Senior manager at Wipro Limited
I've never dealt with technical support. I would not be able to rate their services.
Read full review of Trellix MOVE AntiVirus »
LAWAL YUSUF
IT auditor at SHEFFIELD HALLAM UNIVERSITY
I contacted the technical support team regarding the audio system for McAfee. They haven’t responded to me yet. I...
Read full review of Trellix ESM »
AmgadYousry
Head of Infrastructure at a tech services company
We've dealt with technical support. They take some time to answer, however, they solve the issue.
Read full review of Trellix Network Detection and Response »
Sampath Acharya
Technical Associate at Valuepoint Systems
Technical support is rated seven out of ten. The response time is a notable issue.
Read full review of Trellix Endpoint Security Platform »
Michael Tsentsarevsky
Cyber Security Analyst. Technology, Intelligence, Research and Evaluation at Bank Hapoalim
We have very good support from McAfee. We are satisfied with the level of service.
Read full review of Trellix MOVE AntiVirus »
Dinesh Kaarthik
Technical Support Executive at Safezone Secure Solutions Private Limited
The customer support and service are good.
Read full review of Trellix DLP »
ObaseunAwoyinfa
Security Consultant at Trinexia
Support for Trellix EDR is not great. There have been instances where we encountered issues that required support...
Read full review of Trellix Endpoint Detection and Response (EDR) »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
The technical support from Trellix was excellent previously, but since the rebranding, it needs improvement. When...
Read full review of Trellix DLP »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
I haven't had any experience with technical support. I'm working as a presales engineer, however, I have colleagues...
Read full review of Trellix Endpoint Security Platform »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of Trellix MOVE AntiVirus »
Vishal Khare
IT manager at Electrolux Home Products
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
Christian Guillén
Sales Manager at Last call
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
VenkatKrishnan
VP - Cyber Security at Olam International
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
KarimBondok
Cyber security team lead at a financial services firm
The customer service and support are very fast. Trellix’s vendor support is excellent. They have responsive experts...
Read full review of Trellix Helix Connect »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CEO at a tech services company
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
General Manager at a tech services company
I rate Trellix support nine out of 10.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
Durai M
IT Head at a comms service provider
The issue with technical support lies in the response time. When submitting a complaint, there is a delay, sometimes...
Read full review of Trellix Endpoint Security Platform »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
The customer service is very helpful. I would rate it as nice out of ten.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Engineer at a tech services company
The customer support is good.
Read full review of Trellix Endpoint Security Platform »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Project Manager at a comms service provider
We're actually the first line of support for our customers, so we are able to troubleshoot. However, the solution...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Principal Consultant at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you run...
Read full review of Trellix MOVE AntiVirus »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I have never heard of any issues with technical support. That means technical support is good. If something comes to...
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

No Data Available

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