Compare Forcepoint vs OpenText

Forcepoint

Based on 203 reviews.

OpenText

Based on 1739 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

13 reviews

Forcepoint Next Generation Firewall

11 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

6 reviews

OpenText Enterprise Security Manager

9 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
CEO at a comms service provider
I might not be the right person to discuss the main use cases for Forcepoint Next Generation Firewall for these...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
I use the solution as a secure web gateway, similar to a proxy, to control access to the Internet for users. It is...
Read full review of Forcepoint ONE »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP is in the banking environment. We deal with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of OpenText Static Application Security Testing »

Review 1 of 5

Customer Service

Shipra Gupta
Service Delivery Manager at Paramount Computer Systems
We’ve been in touch with technical support. That's nearly our daily task. The tech support is also very good. We are...
Read full review of Forcepoint Secure Web Gateway »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Lipaz Hessel
Integration Manager at Gilat Satellite Networks
We contacted technical support but it was not the typical support situation where we opened a ticket and they...
Read full review of Forcepoint Next Generation Firewall »
AhmedHawana
Network and Security Engineer at a government
Technical support from Forcepoint is rated ten out of ten. I have had a good experience with them.
Read full review of Forcepoint Secure Web Gateway »
Hassan Moussafir
Information Security Senior Expert at Wafaassurance
Technical support was good.
Read full review of Forcepoint Data Loss Prevention »
Youssef Ahmed
System Engineer at Jeraisy computers and communications services
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Co-Founder, CTO at a tech services company
Support by vendor is low-medium. You need to rely on yourself or your integrator.
Read full review of Forcepoint Secure Web Gateway »
Aamir Ejaz
Head of IT Department at Mana
My company logs tickets in the Forcepoint Data Loss Prevention support portal whenever there's an issue....
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
IT Director at a comms service provider
We can get local support, which has been okay so far. The people we deal with is a local partner in Cambodia and we...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Shared Information Security Officer at a university
The sales staff promised more than they can deliver, but the technical staff is excellent.
Read full review of Forcepoint ONE »
Aamir Ejaz
Head of IT Department at Mana
Technical support is sometimes slow to respond, and it takes longer to resolve issues. This has been true across all...
Read full review of Forcepoint Next Generation Firewall »
Giang Nguyen
Product Manager
Support is quite good for this product
Read full review of Forcepoint Data Loss Prevention »
Robson Giovanelli Silva
CIO at Content-ti
We feel the product's technical support could be better, as this relates to the solution itself, to the installation...
Read full review of Forcepoint Next Generation Firewall »
Juned Shaikh
CDL Technical Consultant at a tech services company
The technical support is good. They have a 24/7 support line and call centers all across India, the US and UK. One...
Read full review of Forcepoint Email Security [EOL] »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Sayed Ahmed
I-Security Engineer at Nhq Distribution Ltd
I have contacted support many times and I am pleased. We get support without any issues, either from India, England,...
Read full review of Forcepoint Data Loss Prevention »
Mahesh Dalavi
Sr. Manager at 2Five1
I haven't interacted that much with their support, but whenever I created a case, there was proper support. As...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
PS & Technical Manager at a tech services company
Technical support is good outside Egypt.
Read full review of Forcepoint Next Generation Firewall »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
IT Manager at a government
I have heard good things of the support that Forcepoint gives us, so I would have to say that its good. I don't work...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Security Specialist at a financial services firm
The technical support team needs to improve its engineer count because fewer engineers are working in the support team.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Arf-Wu
Manager at Readytech
We are satisfied with technical support.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Product Manager at a tech services company
Technical support is not within my scope because I work as a pre-sales representative for one of Forcepoint's partners.
Read full review of Forcepoint Next Generation Firewall »
Badrul Hisyam Jamil
IT Manager at a financial services firm
The tool's support does not provide urgent solutions when we face issues.
Read full review of Forcepoint Data Loss Prevention »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

Aphiwat Leetavorn.
CTO at Marco Technology
The support from OpenText is mostly good, particularly when it comes to installation issues. However, it is not as...
Read full review of OpenText Business Process Monitoring »
Simon Johnston
Manager, Customer Success at Coltek Business Soltuions
I'm not sure how I would rate technical support for Sentinel on a scale of one to 10 as I'm not on the technical...
Read full review of Sentinel »
Kibeom Kim
General Manager at Inexion Co.
The technical support team is helpful.
Read full review of Fortify Software Security Center »
SHARMA/RAHUL
Customer Project Manager - Global Individual Assessment Program at Ericsson
The support we receive is fast. When we had Jira, we had our internal team who had been given the training to support...
Read full review of OpenText Software Delivery Management »
HisaoOgata
Department Manger at Hitachi Channel
We had some license authentication issues and contacted the support team to resolve them.
Read full review of Fortify Application Defender »
Prem Raj
Senior Information Technology Security Officer at alpha
I have a lot of experience with technical support, both directly and indirectly. I have premium support with the...
Read full review of OpenText Network Node Manager »
AhmedBahgat
Advisor at Saudi Telecom Company
I would rate their technical support as eight out of ten. Response time could be improved.
Read full review of OpenText Network Operations Management »
Anonymous User
IT Manager
It depends. It takes some time to get to the real person who knows how to solve the problem. So that's difficult with...
Read full review of OpenText Data Protector »
Ivan Borek
ITSM Consultant at Softela
I have been in regular contact with OpenText's technical support, and I would recommend them. On a scale of one to...
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
IT service Delivery Manager Managed services projects at a computer software company
Micro Focus's technical support is the best - once we send in a request or revision, we get an immediate response and...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Director of Enterprise Applications and Integrated Solutions Department at a library
Seven out of 10.
Read full review of OpenText Documentum Content Management »
Jason Stevens
Senior Network Engineer at Computer Consultants
I would say on a scale of one to 10, I'd give them a five. Their support is just average. We have had to call in tech...
Read full review of OpenText Core Endpoint Protection »
IMConsultant269
Identity Management Consultant at a tech services company
Customer Service: 9/10. Technical Support: 8/10.
Read full review of OpenText Identity Manager »
Anonymous User
Quality Engineering at a financial services firm
I enjoy the quick response of costumer service for our technical issues.
Read full review of OpenText Silk Central »
Anonymous User
Team Manager at a financial services firm
For such an experienced team as mine, who have been with the product for over ten years, sometimes working with...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Pathways Operations Manager at a retailer
I personally have not contacted technical support.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Senior Database Administrator; HP Vertica, MySQL, MSSQL, Cloud Ops at a tech vendor
Customer Service: Terrible Technical Support: Terrible
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Consultant at a consultancy
I believe we have this service agreement, and we are responsible for the contract with OpenText Process 360. We don't...
Read full review of OpenText 360 for SharePoint »
Anonymous User
Senior Architect at a computer software company
We have been in touch with technical support but not very often. They were helpful when we did contact them.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Test Specialist at a consultancy
It very much depends on the support engineer that you get. In the past, I've noticed that some really do not know the...
Read full review of OpenText Application Quality Management »
Anonymous User
Manager PMO Specialists at a construction company
I would rate the technical support as okay, but not better. There are bugs between UFT and HTLM that they have not...
Read full review of OpenText Functional Testing for Developers »
Anonymous User
SOC Engineer at a transportation company
Technical support is average.
Read full review of ArcSight Analytics »
Anonymous User
Manager-IT at a financial services firm
We have used the support.
Read full review of OpenText Core Endpoint Protection »
RajaRao
Associate at Tech Mahindra Limited
In OpenText, I have worked with various types of clients. Some clients have platinum customer status, and some have...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
QA Manager at a individual & family service
Our experience with the HPE support was not great. We have not used Micro Focus yet. Based on that, we switch to a...
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Manager Assurance Quality, Tests, and Environnements at a financial services firm
It's good but we need to manage exactly what we need from them. Sometimes on the business side it's not clear enough....
Read full review of OpenText Application Quality Management »
Anonymous User
Lead Load and Performance Test Engineer at a computer software company
I have mixed feelings about HP technical support. A few technicians know what they are doing, but the majority don’t.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Abuzaid Saad
Head, IT Network, Security & Data Center at ARABSAT
The support is not good and they should really work to enhance the customer support experience.
Read full review of OpenText Data Protector »
Arssy Hasyir Nursidiq
Script analyst at Alpha Citra Siber Indonesia
The technical support for LoadRunner is generally responsive and helpful. I would rate them as a seven out of ten....
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Scott Brown
Records Manager at a sports company
I haven’t used technical support that much, but the times I did use it, it was OK.
Read full review of OpenText Content Manager »

Review 1 of 30

Technical Support

No Data Available

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