Compare Forcepoint vs OpenText

Forcepoint

Based on 224 reviews.

OpenText

Based on 1771 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

11 reviews

Forcepoint Secure Web Gateway

6 reviews

Forcepoint Next Generation Firewall

11 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Outsourcing Company

Construction Company

Financial Services Firm

13%

Construction Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Madhukar Pandey
Senior Manager, Risk at LTFS
My main use case for Forcepoint Data Loss Prevention is that I have used it for all three channels: the endpoint,...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
MANAGER SOLUTION CONSULTING at a manufacturing company
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »

Review 1 of 5

Customer Service

Nataraj KS
CISO at V Guard Industries Ltd
We had a lot of discussions during the implementation phase, but those issues have been clarified. The customer...
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Petr Pouzar
IT Consultant at M-COM s.r.o
Generally, for Forcepoint, the customer support and customer service might be better, but especially for the...
Read full review of Forcepoint Next Generation Firewall »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
I rate Forcepoint support eight out of 10. Their support is good, but not excellent. At the same time, their presales...
Read full review of Forcepoint Data Loss Prevention »
Mahendra Bedre
Lead at Infrastructure Solutions ALM
The technical support is very good.
Read full review of Forcepoint CASB »
Ajit Pratap Kundan
MANAGER SOLUTION CONSULTING at a manufacturing company
Technical support from Forcepoint Next Generation Firewall is great. We have a point of contact from the account...
Read full review of Forcepoint Next Generation Firewall »
KimioTanaka
Senior Executive Account Manager at Grupo Binario
The technical support for Forcepoint ONE is very good, at least when I needed support in a laboratory setting. On a...
Read full review of Forcepoint ONE »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
Customer service and tech support are rated eight out of ten. They are responsive and assist me with creating cases...
Read full review of Forcepoint ONE »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior ICT Security Officer at a financial services firm
Customer Service: Good, because we have a MCS (mission critical support) level. Technical Support: Good, especially...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Cyber Security Officer at a insurance company
Their technical support is excellent, accessible, and quick to respond. There is very little delay. We are not...
Read full review of Forcepoint ONE »
JeffSimpson
Head of IT at a energy/utilities company
I never needed to call technical support, so I experienced no issues with customer service.
Read full review of Forcepoint ONE »
Anonymous User
Responsabile System and Security at a energy/utilities company
Regarding customer support, last year it was not as good or quick, but the last call and ticket raised seemed to be...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Systems Engineer at a tech services company
Their technical support is not bad, but it is also not good at the same time. It should be faster, especially for the...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
Baljeet Singh
Subject Matter Expert at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Shared Information Security Officer at a university
The sales staff promised more than they can deliver, but the technical staff is excellent.
Read full review of Forcepoint ONE »
Anonymous User
General Manager - Consulting & AMS at a tech services company
We've been pleased with the level of support on offer. Technical support has been great.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Infrastructure Support Officer at a government
I have interacted with them. Nine out of ten times, their support is really good. There are different packages you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior CyberSecurity Consultant at a computer software company
Customer support was really good compared to all other customers and we were very happy with the technical support...
Read full review of Forcepoint Data Loss Prevention »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Technical Support Engineer at a tech services company
The technical support for Forcepoint CASB receives a rating of seven out of ten.
Read full review of Forcepoint CASB »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Engineer at a computer software company
Customer support for Forcepoint ONE is very good because they help a lot of the time.
Read full review of Forcepoint ONE »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »
Muhammad Bahgat
Senior IT Security at ALEXBANK
Technical support is very responsive. They are helpful and knowledgeable.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
System Engineer at a computer software company
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Cyber Security Consultant and Technical Manager at a tech services company
We've had mixed results with technical support. Some issues are resolved quickly, and other issues have taken roughly...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

LENIN RAMIREZ
SIEM MANAGER at a comms service provider
Support is very good.
Read full review of OpenText Enterprise Security Manager »
Huong Vuong
Sap Fico Consultant at Avient Corporation
I have not contacted customer support yet.
Read full review of OpenText Application Quality Management »
James Selby
Manager Security Division at Virtual-IT
Setting up Webroot is generally straightforward. Being part of OpenText, a large organization, their support is not...
Read full review of OpenText Core DNS Protection »
Qusai Abuomar
Senior Engineer at Elm Co.
We have not had a good experience with technical support from OpenText. Many cases take a month to be resolved.
Read full review of OpenText Network Node Manager »
DayaramGoyal
Vice President, Technology at Cache Digitech Pvt Ltd.
Technical support for OpenText Micro Focus is average; while IBM provides good support, it's not excellent....
Read full review of OpenText Enterprise Security Manager »
Milin Shah
Information Security Architect at a real estate/law firm
We have contacted them for multiple issues. Sometimes, scanning didn't work, and the reports didn't come, so we had...
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Program Manager - Performance Engineering at a media company
I've not had to contact tech support.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
Director Technical Service - Monitoring Engineering at a recruiting/HR firm
It depends. When you purchase the product, you have somebody managing your account that always handles your case,...
Read full review of OpenText SiteScope »
Anonymous User
Junior Software Developer at Council For Scientific And Industrial Research (Csir) (ZA)
I would give the technical support team a 4 out of 10 rating. Micro Focus is neither user-friendly nor...
Read full review of OpenText Vibe »
Anonymous User
Test Engineer at a tech services company
Customer Service: 7.5/10. Technical Support: 7.5/10.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Product Development Manager at a comms service provider
I used tech support once. It took a while to solve the issue, but it was solved.
Read full review of OpenText Application Quality Management »
Anonymous User
Enterprise Management Team Manager at a financial services firm
Technical support is excellent. They really bend over backwards for us. We have access to demos and they suggest ways...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Engineer 2 at a computer software company
Tech support is very responsive and knowledgeable
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Technical Leader / Business Intelligence Consultant
They are very professional and responsive.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Test Manager
On a scale of one to 10: five.
Read full review of OpenText Application Quality Management »
Anonymous User
IT Service & Asset Management at a hospitality company
I don't think we've ever had to contact technical support.
Read full review of OpenText Operations Orchestration »
Anonymous User
Manager at a comms service provider
Technical support is average. It takes too much time to resolve issues in relation to the competency of the technical...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Senior Manager at a tech services company
The support from ArcSight ESM is very poor. We had a negative experience. I rate the support from ArcSight ESM one...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
IT Manager at a government
We have worked with Micro Focus support, and they're very good. I'd say 9 or 10 out of 10. They're always available....
Read full review of OpenText Software Delivery Management »
Anonymous User
Test Automation Specialist
Quite good, though sometimes it depends on who you’re dealing with. Sometimes you have bad luck and get a guy who...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Information Security Consultant
Customer Service: Good.Technical Support: HP support needs to improve a lot. For solving one ticket HP support takes...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Digital Janitor, programmer, engineer
Excellent.
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Senior Technology Specialist at a financial services firm
Customer Service: Below average, 2/10. A lot is needed to be improved upon in their customer service. Technical...
Read full review of OpenText Operations Orchestration »
Anonymous User
Senior Information Technology Architect at a computer software company
Technical support is a bit slow, as sometimes it takes too long to get responses. However, the support is good...
Read full review of OpenText Dynamic Application Security Testing »
Muntasir Ibrahim
ICT Vendor Specialist at Asb
In Sudan, we don't have any technical support. We hope the solution improves their reach over the coming year and we...
Read full review of OpenText Connected MX »
Anonymous User
Performance Tester/QA at a tech services company
Customer Service: 7 out of 10Technical Support: 5 out of 10
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Application Specialist at a government
Support has improved over the years, and the online forum and support content resolves most of the issues I cannot...
Read full review of OpenText Content Manager »
Anonymous User
Itsm Manager at a tech services company
They have three levels of support. The third level is close to R&D. You are lucky to get over the first level, then...
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
Principal Infrastructure Engineer at a tech services company
Customer Service: Customer service is one of those areas that definitely needs to be improved. 3.5 out of 10...
Read full review of OpenText Operations Orchestration »
Nimmagadda Sudhir
Team Lead at a tech services company
Quick response.
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.