Compare Forcepoint vs OpenText

Forcepoint

Based on 223 reviews.

OpenText

Based on 1766 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

OpenText SecureMail

Advencia

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

9 reviews

Forcepoint Next Generation Firewall

13 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Comms Service Provider

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Pre Sales Lead Government & Defense at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at TRIAD Technologies
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
We have access to a training tool with learning access from Veracode.Training will always be very good. A lot of OEMs...
Read full review of Forcepoint CASB »
Ose Umunna
Presales engineer at a tech services company
Customer support is very good, but it can be better.
Read full review of Forcepoint ONE »
Richard Hermogeno
Channels Management Head at Philippine National Bank
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
Manish Kumar Twinkle
Security Engineer at Eventus Aecurity
Customer support is quite good. After raising a case on the support portal, I call the support number to prioritize...
Read full review of Forcepoint ONE »
Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
Marcelo-Araujo
Cyber Security Specialist at a comms service provider
My experience with customer support has been good, and I find it to be good overall.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Aamir Ejaz
Head of IT Department at Mana
Technical support is sometimes slow to respond, and it takes longer to resolve issues. This has been true across all...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Managing Consultant - Sr. DLP Security Engineer at a comms service provider
The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Lead at a tech vendor
I think support is good but requires a lot of chasing. They don't actively monitor governance, so support is average....
Read full review of Forcepoint CASB »
Mohammed Salhi
Security Engineer at Futuretec
We had to contact Forcepoint Secure Web Gateway technical support because some of the features didn't work, but it...
Read full review of Forcepoint Secure Web Gateway »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Information Security Consultant at a tech services company
Technical support is okay. It takes too long to get a response because the support comes directly from the...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior CyberSecurity Consultant at a computer software company
Customer support was really good compared to all other customers and we were very happy with the technical support...
Read full review of Forcepoint Data Loss Prevention »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Forcepoint should improve its technical support. Sometimes they take a lot of time to resolve the issues.
Read full review of Forcepoint Data Loss Prevention »
Anjani Kumar
System Engineer at NetScout Systems
Resolving issues has sometimes taken longer than expected. While the initial response time has been problematic,...
Read full review of Forcepoint ONE »
MarkEdward
Technical Support Engineer at MCS
Technical support can be better. The support themselves are skilled but when you call for support you have to wait...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
Technical support is good outside Egypt.
Read full review of Forcepoint Next Generation Firewall »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then,...
Read full review of Forcepoint Secure Web Gateway »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
Mustafa Adel
Senior Solutions Architect at Infort
I would give technical support an eight out of ten. We had an issue with them because we had only support level one...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Pre-Sales Manager at a tech services company
I've never actually contact technical support because I'm not the person who is responsible for that. I heard that...
Read full review of Forcepoint Next Generation Firewall »
Robson Giovanelli Silva
CIO at Content-ti
We feel the product's technical support could be better, as this relates to the solution itself, to the installation...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
If you want help from the support desk, you have to contact tech support and ask them to access the product to go...
Read full review of Forcepoint Next Generation Firewall »
David Overton
Sr. Director of Information Security & Enterprise Architecture at Childrens Home Society of Florida
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
Anonymous User
Regional Solutions Manager at a tech services company
I have been in contact with technical support and they are great. Every time I call for assistance, they always help....
Read full review of Forcepoint Secure Web Gateway »
Javier Ramirez
Network Security Specialist at SEFISA
Their technical support is great. The technicians are very experienced. We don't have any trouble with them.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Security Specialist at a financial services firm
The technical support team needs to improve its engineer count because fewer engineers are working in the support team.
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 30

Mangesh Masaye
Manager at UPL
Support could be better. Right now, for us, their preferred communication method is via email which takes quite a bit...
Read full review of OpenText Data Protector »
Zain ur Rehman
Deputy Manager Information Security at Central Depository Company of Pakistan
The technical support from Micro Focus is bad, and I would give them a four out of ten. When I contacted them, I had...
Read full review of OpenText Network Node Manager »
LENIN RAMIREZ
SIEM MANAGER at a comms service provider
Support is very good.
Read full review of OpenText Enterprise Security Manager »
Isabella Canovai
Sales at FOREFRONT TECHNOLOGIES LLC
OpenText Documentum's technical support needs to be improved.
Read full review of OpenText Documentum Content Management »
Anonymous User
Performance Architect at a tech vendor
On a scale of one to ten, where one is low, and ten is high-quality technical support, I rate the support a one.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
SwathyBhavani
Delivery manager at a tech vendor
We raised SAP cases with the SAP team whenever we encountered a problem. But I am not sure how well the new tools...
Read full review of OpenText Functional Testing »
Rikin Rathod
Senior Officer IT at Tech Data Limited
We did have a couple of problems recently where one of the modules was not communicating well. In terms of support, I...
Read full review of OpenText Enterprise Security Manager »
Marko Stajcer
Delivery director at Poslovna Inteligencija
The solution's technical support is great.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Architect at a financial services firm
It was great to work with technical support.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
MDS & Solutions Director at a tech services company
Technical support was good.
Read full review of OpenText 360 for SharePoint »
Anonymous User
Performance lead at a healthcare company
I have used tech support. Not recently, not in the last 12 or 18 months, but yes, I've used tech support. They're...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Namdev Magar
Senior Security Engineer at Valuepoint Systems
The support team is not very effective. If I raise a P1 or P0 ticket, the response time is often delayed by four to...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Software Quality Assurance Supervisor at a consumer goods company
I've not had to use HPE tech support for LeanFT.
Read full review of OpenText Functional Testing for Developers »
Arnel Damasin
Datacenter Engineer at Al Ittefaq Steel Products Company
When the Micro Focus acquired this product, they changed the way it was supported. Before, when HP was doing it,...
Read full review of OpenText Data Protector »
Lloyd Witt
Managed Services Architect at a computer software company
I have never called their technical support, but their online documentation is pretty good.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Manager, Technology Infrastructure at a financial services firm
Customer Service: The sales resources for Data Protector are quite limited. Technical Support: The technical support...
Read full review of OpenText Data Protector »
Anonymous User
Technical Test Analyst at a government
Customer Service: 10/10 Technical Support: 10/10
Read full review of OpenText Silk Test »
Anonymous User
Global Monitoring Systems Engineer at a financial services firm
I've never used technical support. I've never needed any assistance.
Read full review of OpenText AI Operations Management »
Prassingh Singh
Senior Software Engineer at a tech vendor
Customer support for OpenText Analytics Database (Vertica) is excellent. We had multiple use cases because we moved...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
IT Tekniker at a tech services company
7-8/10
Read full review of OpenText Data Protector »
Anonymous User
Specialist Master/Manager at a consultancy
Technical support is 6/10. I find the Internet to be more helpful at times than their own tech support in finding...
Read full review of OpenText Core Application Security »
Anonymous User
EVP & Global Head - Services at a tech company
They're pretty good and responsive.
Read full review of OpenText Enterprise Security Manager »
Souhar El Mostafa
Project Manager at Bank of Africa
The technical support is good.
Read full review of OpenText Analytics Database (Vertica) »
David-Whitehouse
QA Lead at a financial services firm
It is not current, but when we dealt with HP, I would rate the support as a six or a seven.
Read full review of OpenText Functional Testing »
Anonymous User
Micro Focus ALM/Mobile Center/UFT Administrator/Software Quality Analyst III at a healthcare company
We use an HPE partner for our support needs, but tickets do go to HPE eventually, level two, level three. We have...
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Load & Performance Test Analyst at a financial services firm
When I had contacted technical support they very helpful.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of OpenText EnCase eDiscovery »
Anonymous User
Global Cyber Security Manager at a financial services firm
We have had a lot of problems and Micro Focus technical support was not able to help us. They may have different...
Read full review of Sentinel »
Anonymous User
IT Service Manager at a transportation company
We had direct access to the development teams while the support structures were being put in place. There is still on...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
Director at Scott/Tiger - Test & Quality Management
Our customers do not generally use HPE support very often; and therefore it's a bit awkward for them to get started...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

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