Compare Forcepoint vs One Identity

Forcepoint

Based on 225 reviews.

One Identity

Based on 523 reviews.

Latest Research

Buyer's Guide

Idira Privileged Access Manager vs. Safeguard by One Identity

September 2026

Idira Privileged Access Manager vs. Safeguard by One Identity

Updated: September 2026

Sample Customers

Safeguard by One Identity

Cavium

Popular Solutions

Forcepoint Data Loss Prevention

8 reviews

Forcepoint Secure Web Gateway

5 reviews

Forcepoint Next Generation Firewall

10 reviews

Identity Manager by One Identity

95 reviews

OneLogin by One Identity

89 reviews

Safeguard by One Identity

52 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

Construction Company

Outsourcing Company

22%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Madhukar Pandey
Team Leader at L & T Finance
My main use case for Forcepoint Data Loss Prevention is that I have used it for all three channels: the endpoint,...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Manager Solution Consulting at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 5

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Customer Service

Raheel Naveed
Senior Consultant DIS-InfoSec at Systems Limited
The technical support is average.
Read full review of Forcepoint Data Loss Prevention »
Dino R
System Administrator at PT. Asuransi Jiwa InHealth Indonesia
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
I rate Forcepoint support six out of 10. It depends on if you get support from the Indian or European side. Overall,...
Read full review of Forcepoint Data Loss Prevention »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
I have used Forcepoint's technical support, and I feel that it is average.
Read full review of Forcepoint Secure Web Gateway »
AhmedHawana
Network and Security Engineer at a government
Technical support from Forcepoint is rated ten out of ten. I have had a good experience with them.
Read full review of Forcepoint Secure Web Gateway »
Sampath Acharya
Technical Associate at Valuepoint Systems
I rate the technical support of the solution to be an eight out of ten.
Read full review of Forcepoint Data Loss Prevention »
AtulVats
Information Security Consultant at a tech services company
Forcepoint's technical support is very good - they help you the moment you log the ticket. They're much more helpful...
Read full review of Forcepoint Data Loss Prevention »
Mohamed Abdel Hassanein
Managing Director at FORESEC
Their support is great.
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
We have access to a training tool with learning access from Veracode.Training will always be very good. A lot of OEMs...
Read full review of Forcepoint CASB »
Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Network Engineer at a tech services company
They should have a local vendor who can provide support. Most of the support is overseas, so the time zones can be a...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
CTO at Lactalis
We are not so satisfied with the technical support but not because of Forcepoint, rather because of the organization...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
IT Security Engineer at isit
Technical support with Forcepoint Web Security is very good.
Read full review of Forcepoint Secure Web Gateway »
Robson Giovanelli Silva
CIO at Content-ti
We feel the product's technical support could be better, as this relates to the solution itself, to the installation...
Read full review of Forcepoint Next Generation Firewall »
Mustafa Adel
Senior Solutions Architect at Infort
I would give technical support an eight out of ten. We had an issue with them because we had only support level one...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Technical Security Consultant at a computer software company
We'd like some better support services.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
CEO at a comms service provider
On a scale of 1 to 10 for customer service for Forcepoint Next Generation Firewall, I would rate it at least 9, 9.5.
Read full review of Forcepoint Next Generation Firewall »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Technical Support Engineer at a tech services company
The technical support for Forcepoint CASB receives a rating of seven out of ten.
Read full review of Forcepoint CASB »
Anonymous User
Regional Solutions Manager at a tech services company
Technical support is great and are available during the week and on weekends. The respond promptly to tickets. If...
Read full review of Forcepoint Email Security [EOL] »
Badrul Hisyam Jamil
IT Manager at a financial services firm
The tool's support does not provide urgent solutions when we face issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Anonymous User
Cyber Security Consultant and Technical Manager at a tech services company
We've had mixed results with technical support. Some issues are resolved quickly, and other issues have taken roughly...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Cyber Security Analyst at a logistics company
I have used the support from Forcepoint Data Loss Prevention. I rate the support from Forcepoint Data Loss Prevention...
Read full review of Forcepoint Data Loss Prevention »
NikunjGodawat
Works
Customer service and support are generally satisfactory. However, there are instances where both the response time...
Read full review of Forcepoint Secure Web Gateway »
Yasir Zubair
Senior Manager - ICT Technical at CNS Engineering
We have been very satisfied with the customer service.
Read full review of Forcepoint Next Generation Firewall »
Sasikumar P
Sr. Manager - IT at Durr India
I used the support a couple of times and they were good. I rate the support from Forcepoint Data Loss Prevention a...
Read full review of Forcepoint Data Loss Prevention »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »

Review 1 of 30

Niyajuddin Tiwale
Technique at Digitaltrack
Customer support is responsive and available 24/7, allowing them to troubleshoot whatever we require.
Read full review of Identity Manager by One Identity »
Naresh Sonawane
Security Operation Consultant at SecurView
I use the regular support for One Identity Safeguard. I rate support from 1 to 10 overall as 9 because compared to...
Read full review of Safeguard by One Identity »
RiyasAbdulkhader
Security Consultant at a financial services firm
We subscribe to premium support from Dell IBM. It's pretty good but can take a while to respond with a solution,...
Read full review of Identity Manager by One Identity »
Bijja Maheshwar
Assistant Manager at DigitalTrack Solutions Pvt Ltd
Excellent support is provided by the vendor support team. They are ready to address any kind of issue or any...
Read full review of Identity Manager by One Identity »
Utkarsh Dixit
Software Engineer at Smart Connect Technologies
Customer support is excellent.
Read full review of OneLogin by One Identity »
Satyamkumar Prajapati
Technical Writer at Mphasis
Customer support is good.
Read full review of OneLogin by One Identity »
Prathamesh Pawar
Sr.Technical Support Executive at DigitalTrack Solution Private Limited
My experience with customer support for One Identity Active Roles has been generally positive, as the support teams...
Read full review of Active Roles by One Identity »
Naresh Sonawane
Security Operation Consultant at SecurView
Our IT team might help us, but directly as an end user, I have not reached out to support.
Read full review of OneLogin by One Identity »
Varun Mehra
collaboration support engineer at a retailer
The customer support for One Identity Active Roles is generally viewed as good by enterprise users, especially for...
Read full review of Active Roles by One Identity »
AmanKhandelwal
Assistant IT Manager at a tech vendor
The customer support for One Identity Safeguard was not very good and definitely needs to be improved.
Read full review of Safeguard by One Identity »
Abhijeet Chaskar
Cybersecurity Analyst at DigitalTrack solution pvt ltd
The customer support team is strong and effective, assisting in troubleshooting challenges related to single sign-on...
Read full review of OneLogin by One Identity »
Nitin Yadav
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
The customer support is really good.
Read full review of OneLogin by One Identity »
Deepu-Chandran
Senior Software Engineer at digit iam consulting GmbH
The quality of support is not bad; it is good. I normally get good support. I would not say it is amazing, but they...
Read full review of Identity Manager by One Identity »
HatemAly
Presales Manager at 1D Consulting
I do not have any comments about the customer support.
Read full review of OneLogin by One Identity »
Anonymous User
Consultant Development - Application Manager IAM at a healthcare company
The customer service of One Identity Manager is something I would rate six out of ten.
Read full review of Identity Manager by One Identity »
Anonymous User
Works at a tech services company
The support team could be improved on. The first level of support essentially looks up knowledge base articles and...
Read full review of Identity Manager by One Identity »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of Identity Manager by One Identity »
Naved Ansari
System Admin at a outsourcing company
The customer support for One Identity Manager is supportive and good in their technical expertise.
Read full review of Identity Manager by One Identity »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
Read full review of Identity Manager by One Identity »
Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
Read full review of Safeguard by One Identity »
Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at Thux
We have not used customer service.
Read full review of syslog-ng by One Identity »
Stephen Fleming-Unger
Security Consultant at Controlware GmbH
The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by...
Read full review of Safeguard by One Identity »
Pragyawan Ipo
Tester at PantomathGroup
My experience with customer support has been positive overall, as the support team was responsive and knowledgeable...
Read full review of Safeguard by One Identity »
Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
Read full review of Identity Manager by One Identity »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
Read full review of Identity Manager by One Identity »
Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of Active Roles by One Identity »
Anonymous User
Consultant at a outsourcing company
We use their partner support. It is usually okay. When I have day-to-day incidents and problems, the response is good...
Read full review of Safeguard by One Identity »
Anonymous User
Information Technology System Administrator at a financial services firm
I have not personally contacted customer service, but I have heard from colleagues who did, and they were not happy...
Read full review of Identity Manager by One Identity »
Anonymous User
IT Security Engineer
I rate technical support 5/5. They are quick and informative.
Read full review of Safeguard by One Identity »
Akash Pardeshi
Devoloper at Wealthcompany.in
My experience with customer support was generally positive. For routine issues and product-related questions, the...
Read full review of Active Roles by One Identity »

Review 1 of 30

Technical Support

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