Compare Forcepoint vs One Identity

Forcepoint

Based on 207 reviews.

One Identity

Based on 236 reviews.

Latest Research

Buyer's Guide

CyberArk Privileged Access Manager vs. One Identity Safeguard

September 2025

CyberArk Privileged Access Manager vs. One Identity Safeguard

Updated: September 2025

Sample Customers

One Identity Safeguard

Cavium

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

13 reviews

Forcepoint Next Generation Firewall

11 reviews

One Identity Manager

61 reviews

One Identity Safeguard

8 reviews

One Identity Active Roles

9 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Engineer at a tech services company
My main use case for Forcepoint ONE is delivering data loss prevention and data protection to help customers comply...
Read full review of Forcepoint ONE »
Anonymous User
CEO at a comms service provider
I might not be the right person to discuss the main use cases for Forcepoint Next Generation Firewall for these...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP is in the banking environment. We deal with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
Read full review of One Identity Safeguard »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
Richard Hermogeno
Channels Management Head at Philippine National Bank
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
Mostafa-Mourad
Cyber Security Head at Turnkey Integrated Technologies TK-IT
We contacted support three times, opened three cases for the same issue, and didn't find out what the issue was for...
Read full review of Forcepoint Next Generation Firewall »
Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Lipaz Hessel
Integration Manager at Gilat Satellite Networks
We contacted technical support but it was not the typical support situation where we opened a ticket and they...
Read full review of Forcepoint Next Generation Firewall »
MuhammadJunaid7
Data Security Specialist at BOK
I have raised one or two tickets with technical support during my experience in this organization.
Read full review of Forcepoint Data Loss Prevention »
SteffyJoy
Cyber Security Consultant at Mechsoft
Customers that have voiced technical support could improve.
Read full review of Forcepoint Data Loss Prevention »
Mohamed Abdel Hassanein
Managing Director at FORESEC
Their support is great.
Read full review of Forcepoint Next Generation Firewall »
Raheel Naveed
Senior Consultant DIS-InfoSec at Systems Limited
The technical support is average.
Read full review of Forcepoint Data Loss Prevention »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Works at a financial services firm
Customer Service: Customer service is at an extremely high level. Technical Support: The technical support has...
Read full review of Forcepoint Secure Web Gateway »
Youssef Ahmed
System Engineer at Jeraisy computers and communications services
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
General Manager - Consulting & AMS at a tech services company
I'm satisfied with the technical support for this product.
Read full review of Forcepoint Data Loss Prevention »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I have not contacted the support from Forcepoint Cloud Security Gateway.
Read full review of Forcepoint Cloud Security Gateway [EOL] »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
In terms of presale support, I receive proper support from Forcepoint. The after-sale support needs improvement.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
Senior Security Consultant at a integrator
Customer Service: 2 out of 10 Technical Support: 6 out of 10
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Ict Help Desk Administrator Individual Contributor at a transportation company
I would evaluate Forcepoint Secure Web Gateway's technical support for a first time user as an eight out of nine.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Consultant at a tech services company
The solution's technical support was bad as they have no skills at all. We are not able to get replies from the...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Management Executive at a security firm
Technical support from the UK is good. However, the experience of local support in South Africa is not at the level...
Read full review of Forcepoint Data Loss Prevention »
Sixto Flores
Consultant at SATELITE.COM
We have encountered numerous issues with support over the past two years, particularly with response times.
Read full review of Forcepoint ONE »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
CEO at a comms service provider
On a scale of 1 to 10 for customer service for Forcepoint Next Generation Firewall, I would rate it at least 9, 9.5.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
PS & Technical Manager at a tech services company
Technical support is good outside Egypt.
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
Customer service and tech support are rated eight out of ten. They are responsive and assist me with creating cases...
Read full review of Forcepoint ONE »
Anonymous User
Systems Engineer at a tech services company
I would rate technical support from Forcepoint a seven out of ten.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Consultant at a tech services company
Forcepoint offers two levels of support: standard support and premium support. With standard support, you can open a...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »

Review 1 of 30

AakashChakraborty
Consultant at a tech services company
I rate One Identity support seven out of 10. I have done multiple tickets. I am in touch right now because I'm in the...
Read full review of One Identity Manager »
Bhupesh Matwale
Technical Specialist at LSEG
I would rate their support a nine out of ten.
Read full review of One Identity Active Roles »
MiskaSiirto
Lead Solutions Architect at Tieto Sweden AB
I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create...
Read full review of One Identity Manager »
AdrienHayot
Director at Socapal
Technical support is quick to respond. They offer very good support.
Read full review of One Identity Password Manager »
Vladislav Shapiro
Vice President, Infrastructure Security Technologies at a financial services firm
I rate One Identity support nine out of 10. Premier support offers fast responses, which is critical for banking...
Read full review of One Identity Manager »
Denis Tse
CEO, Executive Advisor (CyberSecurity IAM) at 8x8 Cybertech
I have used their Premier Support. It is called PSO. It is very easy to book an appointment. You can use the calendar...
Read full review of One Identity Manager »
SanjayKumar13
Cyber security lead at a tech vendor
The customer service and support are poor. They need more support staff to stand out in the market. I don't think...
Read full review of One Identity Password Manager »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
The technical support is good, but we receive a quick response. However, their knowledge and information are...
Read full review of One Identity Defender »
Anonymous User
Junior Security Consultant at a computer software company
When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very...
Read full review of OneLogin by One Identity »
Anonymous User
IAM functional analyst at a hospitality company
The technical support could be improved, particularly for architects with advanced knowledge. I have heard that the...
Read full review of One Identity Manager »
Anonymous User
Senior Product Manager for Identity & Access Management at a non-tech company
We are paying for premium support, which is expensive. However, we do receive very good, fast support.
Read full review of One Identity Manager »
Anonymous User
Product Owner Identity Access Management (IAM) at a computer software company
I'm satisfied with the level of support we receive. We use regular support. I was not aware premier support was an...
Read full review of One Identity Manager »
Jeremy Dhuit
Head of Global Digital Identity Services at a hospitality company
Customer support is rated six. Sometimes having a fix for a bug takes too much time. While in production, issues tend...
Read full review of One Identity Active Roles »
Ankit Kashyap
Works at a consultancy
Technical support is helpful whenever we need troubleshooting services.
Read full review of One Identity Manager »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of One Identity Safeguard »
Anonymous User
Director of Digital Media Services at a university
Customer Service: Customer service is all aces. Technical Support: The support personnel are knowledgeable and...
Read full review of OneLogin by One Identity »
Miska Siirto
Lead Solution Architect at Tieto Sweden AB
I've been happy with the technical support. When I previously worked in another company implementing One Identity...
Read full review of One Identity Manager »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Alexander Pirogov
Head of Department of Technical Means of Protection at BrokerCreditService
We have used One Identity’s tech support. I would rate it as excellent. They answer all the questions asked of them...
Read full review of One Identity Safeguard »
Anonymous User
Software Solutions Architect at a computer software company
I have contacted support. I can create tickets for support and in approximately one hour, I have a response from the...
Read full review of One Identity Safeguard »
Christos Chrysafis
Senior IAM Engineer at Mondelēz International
Regarding support, they prioritize resolving escalated issues. However, their response can be slow. Whenever I open a...
Read full review of One Identity Manager »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
Read full review of One Identity Safeguard »
Anonymous User
Chief Technology Officer & Solution Architect at a tech services company
I give technical support a 4.5/5.
Read full review of One Identity Safeguard »
Telaprolu
Software Developer at a insurance company
The biggest value of having premium tech support with One Identity Manager is the quick and efficient resolution of...
Read full review of One Identity Manager »
Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
Read full review of One Identity Manager »
Stephen Fleming-Unger
Security Consultant at Controlware GmbH
The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by...
Read full review of One Identity Safeguard »
Anonymous User
Manager IAM at a computer software company
I have not used the support from the vendor. One Identity has various support sites, such as the support center and...
Read full review of One Identity Manager »
Deepu Chandran
Identity Access Management Specialist at linde
Technical support depends on the level. Level-one is not as knowledgeable as level-two. But, overall, their level of...
Read full review of One Identity Manager »
Oliver Castellucchio
IT Infrastructure & Cloud Security Manager at Thux
We have not used customer service.
Read full review of syslog-ng »

Review 1 of 30

Technical Support

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