Compare Extreme Networks vs Ubiquiti

Extreme Networks

Based on 167 reviews.

Ubiquiti

Based on 191 reviews.

Latest Research

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

March 2026

Ubiquiti WLAN vs. ExtremeWireless

Updated: March 2026

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

March 2026

ExtremeWireless vs. Ubiquiti WLAN

Updated: March 2026

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

4 reviews

9 reviews

9 reviews

10 reviews

Ubiquiti UniFi Switches

15 reviews

Ubiquiti WLAN

12 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

Construction Company

Computer Software Company

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
José Roldan
Ingeniero De Preventa at a tech services company
ExtremeCloud IQ includes monitoring and analytics for network devices, naturally of Extreme Networks and other...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Zhen Quan Ooi
IT executive at a agriculture
We mainly use ExtremeWireless for the warehouse, specifically for the Zebra handheld devices and printers.
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

Donald Ochanda
Technical Manager at Network Security and Crypto
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
JanBengtsen
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
My main use case for Ubiquiti WLAN is just access to the internet.
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at Handi Quilter, Inc.
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Dushan Niranga
Product Manager at Connex Information Technologies
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
MericDinc
Network division director at Toptal telecommunication company
ExtremeSwitching has the best after-sales technical support. Sometimes, when we face problems, we create a case, and...
Read full review of ExtremeSwitching »
Bjarte Guterud
General Manager at Heath Comm AS
The technical support is very good. I rate support an eight or nine out of ten.
Read full review of ExtremeWireless »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment [EOL] »
José Roldan
Ingeniero De Preventa at a tech services company
I rate GTAC support as very good. GTAC receives a score of ten out of ten.
Read full review of ExtremeCloud IQ »
Anonymous User
Presales Engineer at soulco
We haven't had any technical issues but I'm satisfied with the support available. Our software team in Extreme can...
Read full review of ExtremeControl »
Matheus Santana
Wireless Network Analyst at a construction company
The support from Extreme is very helpful. I rate their support as a nine because they are very helpful when we need...
Read full review of ExtremeWireless »
Gassan Armouti
CEO at a tech services company
I would rate the support from Extreme Wireless a five out of five.
Read full review of ExtremeWireless »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The customer service and support are very good. I’m happy with the customer support of Extreme Networks.
Read full review of ExtremeSwitching »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is good.
Read full review of Enterasys Campus LAN Switches »
Anonymous User
Systems Engineer at a tech services company
There are some challenges with the availability and expertise of ExtremeSwitching engineers. Technical cases often...
Read full review of ExtremeSwitching »
WaelAwni
Engineer at NewLogics
I rate technical support for ExtremeControl as between six and seven out of ten.
Read full review of ExtremeControl »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »
Anonymous User
IT Director at a pharma/biotech company
Customer Service: Customer service was fantastic. We had to call a few times during implementation and minor...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager, Service Delivery & Support at a consultancy
I would rate their technical support five out of ten. They have strict upgrade policies. For example, if we are out...
Read full review of ExtremeControl »
Santosh Khargotre
Senior Project Manager at CITS
The technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
Anonymous User
Principal Systems Engineer at a construction company
The ExtremeWireless technical support is mediocre. I would rate the technical support a four out of ten.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member and Network Engineer at NewLogics
Customer service and support need better response times and documentation. I rate them a seven out of ten.
Read full review of ExtremeCloud SD-WAN »
Zhen Quan Ooi
IT executive at a agriculture
Technical support might be rated around five or six. The response time and quality could be better, and updates can...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
I would rate technical support from Extreme as nine out of ten. Nobody is perfect, but it is good because Extreme has...
Read full review of ExtremeManagement »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The technical support services are good.
Read full review of ExtremeWireless »
Evert Ruiten
Senior Pre-sales consultant at Businesscom BV
We have had no issues with technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Conseiller en architecture technologique at a government
Technical support was actually supplied by a third party. We don't go directly to the company. It's kind of network...
Read full review of ExtremeRouting »
Kamlesh Ridhorkar
Sr. Solution Architect at a tech vendor
We got good support from them.
Read full review of ExtremeCloud IQ »
Robert Zdzieblo
IT specialist at SimTel Sp. z o. o.
I have contacted technical support many times. Usually, they are very efficient and they can solve the issue very...
Read full review of ExtremeManagement »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate ExtremeWireless support seven out of 10. ExtremeWirelesstechnical support has been highly responsive, but the...
Read full review of ExtremeWireless »

Review 1 of 30

Radek Skrivanek
Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
We were satisfied with the support.
Read full review of Ubiquiti WLAN »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
Olubosola Olusanya
Chief Technology Officer at Super Digital Highways Ltd
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
Director_45785
Director at Innate technology
We have not needed technical support.
Read full review of Ubiquiti UniFi Switches »
Denis Dolci
Owner at Active S.r.l.
My company does not have any open issues with the product's support team. In general, the product's support team is...
Read full review of Ubiquiti Wireless »
Spencer Malmad
Owner at Tech Exchange
The technical support is less than stellar.
Read full review of Ubiquiti Wireless »
Jorge Costa Neves
IT Advisor at Silopor SA
I have not used technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at Innate technology
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Anonymous User
CEO at a consultancy
The technical support services could be faster.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
The technical support for this solution is very good. Even contacting support from South Africa, it only took me an...
Read full review of Ubiquiti Wireless »
Anonymous User
Principal Consultant at a tech services company
This is a simple product and we haven't had the need or cause to seek support.
Read full review of Ubiquiti Wireless »
Manish Nalawade
Owner at it logic
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
Anonymous User
Senior Network Engineer at a healthcare company
We have not had a good experience with customer service and support. They are virtually non-existent.
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
FaisalSmair
System Engineer at DANAT IT FOR BUSINESS
We've never had to reach out to technical support.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Anonymous User
ICT Consultant at a tech services company
I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Anonymous User
President at a tech services company
There isn't really technical to speak of. You can't just call anyone. You have only an online community. I only...
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Henk Uittenbogaard
CEO at AnyWi Technologies
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at a consultancy
They only offer email support. They need to have real phone support to avoid having to go back and forth over long...
Read full review of Ubiquiti UniFi Switches »
Walter Shelver
Owner at CableWeb
Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country...
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
Nguyen Nhan Tuan
Group Head at VNMC
I have been in contact with online support from the community and it is quite good.
Read full review of Ubiquiti WLAN »
Anonymous User
Manager at a tech services company
We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've...
Read full review of Ubiquiti Wireless »
BearGFR
owner at zResource
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
President at a tech services company
Technical support is non-existent. They have only a forum where you can ask other people or maybe technician...
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

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