Compare Epicor vs PTC

Epicor

Based on 30 reviews.

PTC

Based on 36 reviews.

Latest Research

Buyer's Guide

Aras Innovator vs. PTC Windchill

March 2026

Aras Innovator vs. PTC Windchill

Updated: March 2026

Overview

Epicor Software Corporation is a business software company based in Austin, TX and was founded in 1972. The company markets business software solutions to the manufacturing, distribution, retail and services industries. Epicor provides enterprise resource planning such as Epicor ERP Epicor Retail Suite Epicor HCM and Prophet 21, customer relationship management, supply chain management, and human capital management software to business customers in both Software as a Service and On-Premises deployment models.

Information Not Available

Sample Customers

PTC Windchill

Bose, Valliant Group

Popular Solutions

7 reviews

0 reviews

2 reviews

8 reviews

4 reviews

1 reviews

Top Industries

Manufacturing Company

18%

Computer Software Company

Healthcare Company

Comms Service Provider

Manufacturing Company

31%

Computer Software Company

11%

Healthcare Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Khalid Jalal
Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
I have been using Epicor ERP, and it's still in implementation. We decided not to proceed because it is not workable...
Read full review of Epicor ERP »
Anonymous User
Erp Lead at a university
Epicor Kinetic provides valuable functionalities for our organization as an ERP tool. The best features are similar...
Read full review of Epicor Kinetic »
Anonymous User
Mechanical Engineer at a engineering company

Read full review of Epicor Vista [EOL] »
Anonymous User
Payroll/AP Coordinator

Read full review of DocStar ECM »

Review 1 of 4

SHRINIVAS ALAGERI
Architect at a media company
I am still working with PTC Integrity because we have a lot of customizations and we have been working for the past...
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My feedback on Codebeamer is that we are using it to store codes that are working on a functional level. Most of our...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

Seth Sunu
Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company
The support rates at 50% because most of the time the support team needs to relearn the processes, especially when a...
Read full review of Epicor ERP »
Khalid Jalal
Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
I would rate the technical support of Epicor as a 10 out of 10. The thing is we have not gone live with them, so I...
Read full review of Epicor Kinetic »
Khalid Jalal
Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
When issues are raised to customer support, they direct us to work with the partner. If we want them to work on it...
Read full review of Epicor ERP »
Bill Hart
Enterprise Software Professional at Accelalpha Inc.
The technical support is good and rated eight, though there might be some room for more frequent communication.
Read full review of Epicor ERP »
Anonymous User
President/Owner
Customer Service: 8/10. Technical Support: 8/10.
Read full review of DocStar ECM »
Dominic-Gopal
CEO at a tech services company
As a partner, I know a little bit more than a client would know. Epicor's support, if I were to rate between one and...
Read full review of Epicor ERP »
Anonymous User
President at a consultancy
Epicor's support is strong with extensive self-help options. I can see the status of my tickets and escalate them if...
Read full review of Epicor ERP »
Tim
Owner at Numex BV
Technical support depends on getting the right people. NetSuite ERP has better documentation.
Read full review of Epicor ERP »
Anonymous User
President at a consultancy
We have dealt with the support and it they are good.
Read full review of Epicor ERP »
Anonymous User
IT Manager at a manufacturing company
Customer Service: 3.5/5. Technical Support: 3.5/5.
Read full review of Epicor ERP »
WaiChung Chay
Processing Technology Manager at a manufacturing company
The technical support is quite reasonable. We go through the portal to get support. If needed, the team calls us to...
Read full review of Epicor ERP »
Anonymous User
Erp Lead at a university
I would rate their technical support as three because, especially with such an urgent issue, it was not efficient. We...
Read full review of Epicor Kinetic »
ChandrasekarMuruganandam
Consultant at a tech services company
I have contacted technical support and we receive a quick response. Overall it is very good.
Read full review of Epicor ERP »
CarlosMunoz
Consultant at Terawolk.com
Technical support needs improvement.
Read full review of Epicor ERP »
Anonymous User
Product Engineer
Customer Service: We didn't call for help. Technical Support: We didn't call for help.
Read full review of Epicor ERP »
Anonymous User
Managing Director at a tech services company
The technical support is average compared to other vendors.
Read full review of Epicor ERP »
Anonymous User
Senior Vice President
I have had extensive experience with Epicor's support. Epicor's customer service and technical support do what they...
Read full review of Epicor ERP »
Anonymous User
IT Consultant at a tech services company
Technical support from Epicor ERP could be better. The issue with support is in terms of response time as well as...
Read full review of Epicor ERP »

Review 1 of 18

SHRINIVAS ALAGERI
Architect at a media company
I would rate technical support from PTC around six to seven, but when it comes to customization, they wash away their...
Read full review of PTC Integrity »
SHRINIVAS ALAGERI
Architect at a media company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »

Review 1 of 30

Technical Support

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