Compare Elastic vs Veritas

Elastic

Based on 194 reviews.

Veritas

Based on 325 reviews.

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Popular Solutions

Elastic Search

25 reviews

Elastic Security

14 reviews

Elastic Observability

13 reviews

Veritas NetBackup

23 reviews

Veritas Backup Exec

12 reviews

Veritas NetBackup Appliance

16 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Government

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SyedAli17
Assistant Director at PTA
In Pakistan, the telecom sector requires centralized monitoring for all telecom operators and ISPs. All cellular...
Read full review of Elastic Security »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
A typical use case for Elastic Observability is a centralized logging system. That's what it does. My relationship...
Read full review of Elastic Observability »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I am considered an expert in Elastic Observability in the Middle East. During my experience, I have worked heavily on...
Read full review of Logstash »
Naresh Modhwadia
Software Engineer at Government of India
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »

Review 1 of 5

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics for reporting and data management. I manage both...
Read full review of Veritas NetBackup IT Analytics »
Ibrahim Jekhine
Consultant at MTN
Our primary use case for Veritas NetBackup is for normal backup operations, but not necessarily for deduplication. We...
Read full review of Veritas NetBackup »
Scott Lawson
Operations Director, Information Technology at a healthcare company
Our use case for Veritas CloudPoint is that it was implemented so our on-premises staff could continue to have the...
Read full review of Veritas CloudPoint »

Review 1 of 5

Customer Service

Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Sinan ŞENGÖR
Solutions Consultant at a tech services company
They do not have technical support. They have community support and documentation to help with troubleshooting. We've...
Read full review of Elastic Security »
Huseyin Temucin
Founder at Neokod ARGE Yazılım Ltd.Şti.
I haven't used the tool's support.
Read full review of Elastic Stack »
Gajewski Marek
Chief Technology Officer & Co-founder at CS2
The solution's technical support is really amazing. They help a lot by explaining everything and helping with some...
Read full review of Elastic Security »
Huseyin Temucin
Founder at Neokod ARGE Yazılım Ltd.Şti.
I do not need technical support because the product works well.
Read full review of Elastic Search »
HamadaElewa
Technical Sales Manager at Spire Solutions
Elastic Stack's support team is not good. What makes the tool useful is that most of the SOC people in my company...
Read full review of Elastic Stack »
John_King
Strategic Innovation Specialist at Elastic
I have contacted technical support and I would rate them a five out of five. It is a Platform As A Service (PaaS)....
Read full review of Elastic Observability »
Aria Amini
Data Engineer at Behsazan Mellat
There has not been a need to use customer service or support because of the vast amount of reliable forums available...
Read full review of Elastic Search »
Anonymous User
Associate Delivery Lead at a tech services company
We have been in touch with support and raised tickets a couple of times, especially when we get stuck with respect to...
Read full review of Elastic Security »
Anonymous User
Managing Director at a tech vendor
The available documentation and the skill level that we have in the team has been enough. So far, we haven't used...
Read full review of Elastic Observability »
Steven Johnson
Enterprise Monitoring / Data Protection Manager at a healthcare company
I have used their tech support, and they've been great. I'd give them a 10 out of 10.
Read full review of Elastic Observability »
Lakshmi Bodepu
Senior Consultant at Skillfield
I would rate their technical support a seven. The support personnel I work with are knowledgeable and helpful....
Read full review of Elastic Stack »
Iliass Bamghari
Network Enginner at Moroccan Academic Network
My experience with the solution's customer support team was great. Though I hadn't interacted much with the technical...
Read full review of Elastic Stack »
Gamal Alief
Business Development Manager at a tech services company
We can ask for technical support, but sometimes, we need to solve the problems quickly. Since the error code is not...
Read full review of Elastic Stack »
Basem Mahmoud
Operations Manager at Cairo 3A for Agricultural and Animal Production
I have not contacted the support from the vendor.
Read full review of Elastic Search »
Anonymous User
Consultant at a computer software company
I have interacted with them. They are quite responsive, and they do respond within the SLA.
Read full review of Elastic Security »
Anonymous User
Cyber Security Consultant at a tech services company
There is no technical support for the open-source, free version.
Read full review of Elastic Security »
NaveedAhmed
General Manager at BroadBITS
There has been enough support available online for what we have been using the solution for.
Read full review of Elastic Search »
Anonymous User
Former CISO | Cyber Security Enthusiast at a tech services company
I haven't had to reach out to technical support.
Read full review of Elastic Security »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
Elastic does not provide proper support for Logstash worldwide, and I rate their technical support as one out of ten.
Read full review of Logstash »
Anonymous User
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of Elastic Search »
Anonymous User
IT Secuirty Architect at a insurance company
Not really, because I'm not the engineer and so most problems appear during the installations or maintenance and I'm...
Read full review of Elastic Search »
Anonymous User
Devops/SRE tech lead at a transportation company
Due to the fact that we have a paid version of the product, technical support has been fine. We've been satisfied...
Read full review of Elastic Security »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Sylvain Groulx
CEO at Services insitu-it
I have never contacted technical support. I have never needed to.
Read full review of Packetbeat »
Anonymous User
Director of Engineering at a tech services company
There were a couple of instances where we were in touch with the Elastic support team. The DevOps team was primarily...
Read full review of Elastic Security »
KentJones
Engineer at Raytheon Technologies
Because we're using open source, we're not getting technical support, we get whatever we need from the open source...
Read full review of ELK Kibana »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Search »
Fares Zgheib
Lead Software Architect at a tech services company
We have not had any issues with technical support.
Read full review of Elastic Search »
Anonymous User
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of Elastic Search »

Review 1 of 30

Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
I rate Veritas support eight out of 10. We have issues reaching them during some hours, and we need to escalate...
Read full review of Veritas NetBackup »
Vuong Doan
Storage and Backup Engineer at a tech vendor
Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise...
Read full review of Veritas NetBackup »
Gerald Meyer
Rocket Business Development Manager at Axiz
Though the vendor provides good support, it is always worth it for a company to have in-house skills. If the in-house...
Read full review of Veritas NetBackup Appliance »
AsiyeYigit
CTO at Gantek
Veritas NetBackup is a robust and mature solution. However, there is some latency with its support process....
Read full review of Veritas NetBackup »
Ramprasad Yalavarthi
Lead Solutions Architect at a tech vendor
Technical support from Veritas is always available. Whenever a technical engineer or customer encounters issues they...
Read full review of Veritas Enterprise Vault »
Islam Hamed
General Manager at EGPC
I've personally dealt with technical support in the past and I can say that I'm satisfied with their service. They...
Read full review of Veritas NetBackup Appliance »
Michael Allwin
Service Engineer at a performing arts
Technical support needs improvement. It is difficult to find a technician, or even a knowledgeable person because...
Read full review of Veritas Backup Exec »
Gireesan C
Senior Manager at Datamatics Global Services Limited
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
Read full review of Veritas Backup Exec »
Mir-Ali
Infrastructure Manager - Oracle SCM at a financial services firm
Support is excellent. We found that they were giving proper support. They really work to help you in resolving your...
Read full review of Veritas NetBackup »
Anonymous User
IT admin at a financial services firm
While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues, which...
Read full review of Veritas NetBackup »
SunilGupta1
Director at F1 INFOTECH
Their support is good.
Read full review of Veritas Backup Exec »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support could improve.
Read full review of Veritas Access Appliance »
Nagesh Agnihotri
IT Engineer at HPPL
I have never been in touch with technical support. We have never had any issues at all.
Read full review of Veritas Access »
Nuno Maia
Backup administrator at a government
The support for Veritas Desktop and Laptop Option has not been so good because of the engineers, obviously. Veritas...
Read full review of Veritas Desktop and Laptop Option »
Syed Anas Quadri
Technical Services Manager at a tech services company
Technical support is pretty good. They are available 24/7.
Read full review of Veritas Backup Exec »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
The remote support and their support center are good. The knowledge base provided on their website is also very helpful.
Read full review of Veritas NetBackup »
Anonymous User
Engineering Manager at a tech vendor
I do not have direct experience with tech support.
Read full review of Veritas Backup Exec »
Alex Ntow
Chief Technology Officer at EITBS Ltd
They provide great support. I would rate them a ten out of ten.
Read full review of Veritas Backup Exec »
Anonymous User
Desktop Support Engineer at a computer software company
Technical support is great. We're satisfied with the level of service they provide to us.
Read full review of Veritas Backup Exec »
Ismail Dhasthageer
Ict System Support Administrator at Gans
Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue....
Read full review of Veritas NetBackup »
Andre Isaacs
ICT Director at SSA
The customer service and support are excellent. There was one technical issue, and their response was exceptional.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Business Development Manager/Consultant at a tech services company
9/10
Read full review of Veritas Enterprise Vault »
Anonymous User
Lead Technical Specialist at a tech services company
Technical support depends upon the person who answers the call. If they are in your time region, then you get better...
Read full review of Veritas Backup Exec »
Anonymous User
Senior Presales Engineer at a comms service provider
Veritas NetBackup has a lot of documentation on the web, in the public domain, it is easy. If you like to read a lot...
Read full review of Veritas NetBackup »
Anonymous User
System Analyst at a tech company
Technical support is good. I give it an eight out of 10 rating.
Read full review of Veritas Backup Exec »
Kayode Oni
Chief Technology Officer at a tech company
Technical support for this solution is very good. When you run into a problem you can call them at any time. They...
Read full review of Veritas Backup Exec »
Edmilson Carames Bueno
Deputy Manager at DDS Informatica
The technical support is very good. Veritas is one of the best at providing technical support.
Read full review of Veritas Backup Exec »
Ajoy Felix
IT admin at kfmb
We haven't been in touch with technical support.
Read full review of Veritas NetBackup Appliance »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
I never required technical support from the vendor because they provided a lot of documentation with the product. I...
Read full review of Veritas Backup Exec »
Andre Isaacs
ICT Director at SSA
The technical support has been very responsive. During our upgrade, we had an issue with one of our appliances losing...
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.