Compare Dynatrace vs Tricentis

Dynatrace

Based on 353 reviews.

Tricentis

Based on 211 reviews.

Latest Research

Buyer's Guide

OpenText Functional Testing vs. Tricentis Tosca

July 2025

OpenText Functional Testing vs. Tricentis Tosca

Updated: July 2025

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

12 reviews

0 reviews

23 reviews

13 reviews

4 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
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Anonymous User
Performance Architect at a tech vendor
For Dynatrace tech support, we have a dedicated team here, which is easily reachable, so I rate it around nine to ten.
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DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
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Anonymous User
Director at a tech company
We have never had an issue. We're pretty technical, so we can resolve things ourselves. I think, initially, we worked...
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Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
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Anonymous User
Systems Admin
I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
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Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
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Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
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Pedro-Torres
IT Project Manager at Bankinter
What rating would you give to technical support from Dynatrace? 1 is bad support, 10 is very good support?
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
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Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
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Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was...
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Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
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Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
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Review 1 of 30

Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Nigel Powell
QA Lead Engineer at Test Performance
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
Stas Radionov
Test Manager at FirmTec
The technical support is not very good.
Read full review of Tricentis NeoLoad »
Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Lead QA Engineer at a computer software company
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise...
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Chinnikrishna Bandi
Consultant at Capgemini Invent
The technical support team is good. They have a 72-hour window to respond to our requests and they usually get back...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Katie Clifford
Senior E2E Solution Engineer at Planet
The technical support is great. I have not reached out to the support often but when I have they have been very...
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Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
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Anonymous User
Test Manager
Customer Service: It's excellent, 9/10. Technical Support: It’s excellent, 9/10, as the response times have been...
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Srikanth Iyengar
Technical Test Lead at Infosys
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »
Abishek Kota
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
Read full review of Tricentis Tosca »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Anonymous User
Regional Test Coordinator at a computer software company
We haven't had any major problems with the product, but when we've had issues, Tricentis support has been generally...
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Anonymous User
Senior at a financial services firm
I would rate the technical support a 9/10, their turnover time is very good.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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