Compare Dell Technologies vs Tungsten Automation

Dell Technologies

Based on 2623 reviews.

Tungsten Automation

Based on 53 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Tungsten RPA

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

William Brandt
IT Director at Arcadia Publishing
Customer support from Dell is another area where I think they excel. I use the support.dell.com site to check...
Read full review of Dell Business Laptops »
Mohsin-Raza
Manager Data Center & Services at a financial services firm
We do not have any experience with customer service and support because we have not faced any issues with the solution.
Read full review of Dell CloudIQ »
Triet Pham
Information Technology Technician at Lac Viet Computing
The solution's technical support team is slow in Vietnam. I rate the technical support a six out of ten.
Read full review of Dell PowerScale »
Naresh Ochani
Director at Newera Informatique pvt.ltd
My clients have been satisfied with the support from Dell PowerScale (Isilon).
Read full review of Dell PowerScale »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at Vilavi
I would rate the technical support eight or nine out of ten. We have never had problems with them. Compared to other...
Read full review of Dell SC Series »
Mohammad Jundiah
Solutions Architect at Qatar Datamation Systems
I use CloudIQ, now called AIOps, which is a very good predictability tool and AI anomaly detection that is free when...
Read full review of Dell PowerStore »
Shubham Mandavkar
Associate Technical Consultant at a computer software company
Customer support for Dell APEX is very good. Whenever we face an issue, we raise a case and customer support rapidly...
Read full review of Dell APEX »
Ajit Pratap Kundan
Manager Solution Consulting at Accops Systems Pvt Ltd
They are the best. From Dell's perspective, they have improved significantly. They provide a response time of 30...
Read full review of Dell PowerStore »
DavidNg1
Technical Officer at Centre for Research in Engineering Surface Technology
I have needed customer support for Dell PowerEdge R-Series on a few occasions, and they have been very good at...
Read full review of Dell PowerEdge R-Series »
Bruno Tadei
Analista de Infraestrutura at a manufacturing company
Dell PowerEdge R-Series has good support for customer service. I would rate customer support a ten.
Read full review of Dell PowerEdge R-Series »
Jillur Rahman
Head Of Information Technology at a healthcare company
I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get...
Read full review of Dell Business Laptops »
Anonymous User
Sr. Tech Lead
Customer Service: 3.5/5 Technical Support: 3/5
Read full review of Dell Avamar »
Anonymous User
Senior Client Architect at a tech vendor
The customer support for Dell Business Laptops is overall pretty good, but a big challenge I discovered and have...
Read full review of Dell Business Laptops »
DanRogers
Solutions Architect at a energy/utilities company
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one...
Read full review of VxRail »
Andres Guevara
Systems Design at a energy/utilities company
On a scale of one to ten, I would rate customer service and technical support as a 10.
Read full review of Dell PowerStore »
Christoph Reidel
IT Leiter at Loco-Soft Vertriebs GmbH
Support services from Dell are very good, and it's consistently positive. I always quickly reach someone who can help...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at BBH Solutions
We have used technical support occasionally. There really have been no issues, we haven't had it that long. But just...
Read full review of Dell Unity XT »
Yehudit Moshe
COO at iGATES - INFORMATION GATES Ltd
I would rate the customer service with Dell PowerEdge R-Series an eight if I had any technical issues. They were...
Read full review of Dell PowerEdge R-Series »
MitchellAdams
IT Service Desk Support Analyst at a construction company
My experience with Dell Business Laptops support has been pretty responsive. As of lately, with Dell support, we have...
Read full review of Dell Business Laptops »
Mahmoud Rashwan
IT Manager at The International School of Choueifat
I would evaluate the customer service and technical support teams of Dell as very helpful, and we did not have to...
Read full review of Dell Business Laptops »
PravinMahenthiran
Solutions Architect at Enterprise Technology (Pvt) Ltd
I would rate the technical support of Dell as a nine on a scale from one to ten.
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of Dell AppSync »
Jason Weabey
Lead Infrastructure Engineer at Lowe's Companies, Inc.
We have dedicated support. We have a great representative, LaShonda, who helps us navigate that. We also have a TAM,...
Read full review of Dell PowerEdge R-Series »
Mohammed Ajmal
Storage Backup Administrator at a tech vendor
I would rate Dell's technical support as a 10 out of 10 because they respond quickly, especially when we have Dell...
Read full review of Dell PowerStore »
Az On
Graphic Designer at a tech services company
The solution’s technical support team is pretty responsive.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sr. Manager, Data Center Practice at a tech services company
We have full Dell support. One time, my engineer was in the lab and knocked a power cable loose. I got an email...
Read full review of Dell PowerStore »
Houssem Sandli
Technical manager at Advanced Computer Technology (ACT)
Customer service from Dell is good. We buy the product with a 24-hour onsite response support in Tunisia, and we face...
Read full review of Dell PowerProtect Data Domain »
Bassam Fageer
Datacenter Administrator at Creative Solutions
Dell's technical support are quite helpful with straightforward issues, though they can be slow. However, they don't...
Read full review of Dell NetWorker »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director, Head of Colleague Support Services, Vice President at a financial services firm
The customer support for Dell Enterprise Laptops is excellent; the account team is good and very involved.
Read full review of Dell Business Laptops »

Review 1 of 30

Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

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