Compare Dell Technologies vs Progress Software

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Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

175 reviews

1 reviews

7 reviews

2 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of Progress MOVEit »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Mirza Rahim
Team Leader : IT Infrastructure and Service Delivery at United Energy Pakistan Ltd
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of Dell NetWorker »
Ravi Padol
IT Technician at Atlas Copco Drilling Solutions
I rate Dell's support five out of 10. Sometimes, the technical skills are lacking. I'm not an expert, but I have...
Read full review of Dell PowerEdge R-Series »
Ahmed Azzouz
Dellemc Vmware Solution Architect at SEE "Systems Engineering of Egypt"
For technical support, I can give a rating of 10 because we normally receive excellent responses from the technical...
Read full review of Dell PowerStore »
Md. Hamidul Haque Razu
Technical Support Manager at Genex Infosys Ltd.
We are satisfied with the customer support system. They offer a wide range of support models for customers such as...
Read full review of Dell PowerVault »
Ali Yazıcı
IT Service Manager at Kuveyt Turk Participation Bank
The technical support is very good and we are satisfied with it.
Read full review of VMAX [EOL] »
Ahmad-Hassan
Project Manager And Technical Consultant at EEMC
I would rate Dell's technical support a nine.
Read full review of Dell PowerEdge XR-Series »
Delfryanto .
Engineer at PT.Password Solusi Sistem
I rate the technical support an eight out of ten.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Sr. Tech Lead
Customer Service: 3.5/5 Technical Support: 3/5
Read full review of Dell Avamar »
Anonymous User
Manager Private Cloud Solutions at ufone
I'm very satisfied with Dell's technical support. It's very easy to open an SR and get support from them, and...
Read full review of Dell NetWorker »
Joe Huang
Solution Engineer at a tech vendor
There are rich reviews, articles and people who are expert and full of passion to solve your problems in their forum.
Read full review of ScaleIO [EOL] »
OfirGal
Product Manager - Cyber app Security at Amdocs
The technical support from Dell is good. If you have an issue, the tech support is better than Lenovo and about the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Co Founder at a tech services company
Dell's EMC technical support is very good.
Read full review of VxRail »
Anonymous User
Senior Systems Engineer at a energy/utilities company
We have good support, but we have been having issues with the product. We've been trying to work on them with the...
Read full review of Dell RecoverPoint for Virtual Machines »
Don Hwata
Senior Systems Engineer at a marketing services firm
I haven't needed technical support and therefore cannot speak to how helpful or supportive they are.
Read full review of Dell RecoverPoint »
Anonymous User
Engineering Manager at a retailer
It is not me but mostly my colleagues who have contacted the solution's technical support. From what I know, I can...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior SAN Engineer
Customer Service: Data Domains customer support is very good. We have always received prompt responses to anything we...
Read full review of Dell PowerProtect Data Domain »
Francis Hand
Data Center Engineer at a legal firm
I evaluate customer service and technical support as good. I have had no problems with that.
Read full review of Dell PowerEdge MX- Series »
VijayShankar
Senior Administrator/IT Systems & Cloud Operations at Etisalat
The solution's technical support is really good. Dell PowerMax NVMe's technical support is our benchmark with all...
Read full review of Dell PowerMax »
Anonymous User
Engineer at a financial services firm
Dell's technical support team is good.
Read full review of Dell ObjectScale »
Luis Morillo
Manager infrastructure at FNAC
Their support is optimal.
Read full review of VxRail »
Mohamed Diazleal
IT Service Engineer at ROSEN
I would evaluate the support from Dell as exceptional. They have highly capable and trained personnel who are...
Read full review of Dell PowerEdge R-Series »
Andrew R.
Director, Information & Communication Technology & Digital Transformation at a educational organization
The technical support has been excellent. I would give them a ten out of ten for support.
Read full review of Dell PowerScale »
Anonymous User
Senior Associate - System Engineer at a financial services firm
Customer Service: I have worked with local EMC partners, I have had a positive experience. Technical Support: I did...
Read full review of Dell NetWorker »
Anonymous User
Telecommunications Specialist at a tech services company
The support team is excellent.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Manager at a pharma/biotech company
The customer support for Dell PowerScale is excellent. I would rate the customer support on a scale of one to ten as...
Read full review of Dell PowerScale »
NARASIMHA PNV
Assistant General Manager at Mobis
The technical support of Dell is very good, very helpful, with a quick response and fast part replacement if any...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior System Analyst at a healthcare company
Dell support has been great. Every time we needed something, we always get the extended warranty with the laptop, so...
Read full review of Dell Business Laptops »
Anonymous User
Helpdesk Supervisor at a logistics company
We have used technical support and I would rate them a massive zero. I put in a ticket, although my preferred contact...
Read full review of Dell Unity XT »
Adrian Ayran
Systems Architect at Virtua Health
I've worked with Cisco UCSs, HP, HP Superdomes, and Lenovos. Dell's support is amazing, 10 out of 10.
Read full review of Dell Business Laptops »
Ivar Kuijper
Ict Manager at a government
My evaluation of Dell's support on a scale of one to ten is an eight. I rate it an eight and not a ten because it...
Read full review of Dell Business Laptops »

Review 1 of 30

Gijish Vikraman
Manager - Integration (Supply Chain) at a healthcare company
I initially submitted a few tickets regarding MOVEit's capabilities, and our system engineers may have created a few...
Read full review of Progress MOVEit »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at Practical Semantics
The support is high quality. The strongest point of the support is their engineers.
Read full review of MarkLogic »
MohammedHashim
Principal Architect at Brillio
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
Joseph Orona
Senior Analyst of Data Integrity at a healthcare company
We have had a good experience with customer service and support. Their response time is pretty quick, and they stick...
Read full review of Progress MOVEit »
SyedKareemuddin
IT Manager at COCA COLA
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at DEWA
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Murat Gultekin
Presales Consultant Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Walter Ochieng Odhiambo
Software Engineer and Tester at Safaricom
We usually work with the Chef teams and community support, who are always willing to assist. We often reach out...
Read full review of Chef »
Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of Progress MOVEit »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
Mahmoud Abd El-Rasol
Network Manager at a financial services firm
I have contacted local support here in Egypt. I had a good experience.
Read full review of WhatsUp Gold »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anwar AL_Omari
IT Manager at SABA Bank
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Anonymous User
System Administrator Senior Supervisor at Xceed
very helpful technical team
Read full review of Kemp LoadMaster »
Sharath Annabathina
Senior Software Engineer at BMS
As a developer, I don't use the technical support.
Read full review of Chef »
Anonymous User
Consultant
I would give technical support a rating of 10 out of 10.
Read full review of Progress ShareFile »
Anonymous User
Team Lead at Colan Infotech Private Limited
The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a...
Read full review of Kemp LoadMaster »
Fareed Afser
Associate Engineer at AST
The support team takes a lot of time to provide resolutions.
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't use technical support very often, but when we have, we've had good experiences.
Read full review of WhatsUp Gold »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
Customer Service: Customer service is 7/10. Technical Support: Technical support is 9/10.
Read full review of Progress ShareFile »
Anonymous User
IT Manager at a construction company
My interactions have gone fine with support in the few times that I've needed to work with them. I've heard some...
Read full review of Progress ShareFile »
ShivekRughoobur
System Engineer at a tech services company
I've never had contact with technical support.
Read full review of Telerik Test Studio »
Anonymous User
IT Engineer at AIS
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
PradeepKumar24
Quality Analyst at NCR Corporation
I have communicated with their technical support, and they are responsive.
Read full review of Progress MOVEit »
Anonymous User
Manager, Building and IT Infrastructure at Gaz Métro Plus, Inc.
Great support, fast and really professional.
Read full review of Kemp LoadMaster »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Chetan Kousadikar
Senior Software Engineer at Xylem
We have had a good experience with customer service and support. Their response is smooth, prompt and precise. In...
Read full review of Telerik Test Studio »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
Anonymous User
Network and System Administrator at Kliniken Maria Hilf GmbH
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

No Data Available

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