Compare Dell Technologies vs GBTEC Software AG

Dell Technologies

Based on 2571 reviews.

GBTEC Software AG

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

193 reviews

Dell PowerStore

168 reviews

Dell Business Laptops

227 reviews

BIC Platform

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
Systems Administrator at a legal firm
We use BIC Platform for process design and workflow features.
Read full review of BIC Platform »

Review 1 of 1

Customer Service

Muzammil Nasim
Software Architect at INTECH Process Automation
I rate Dell support eight out of 10. The technical support is good, but we had to involve a contractor, which caused...
Read full review of Dell PowerEdge XE-Series »
SamuelThomas
Consultant at Key Information Technology L.L.C.
Technical support is generally satisfactory; however, challenges exist in certain Linux-based cases.
Read full review of Dell PowerProtect DP (IDPA) »
Gehad Said
Senior Presales Solutions Engineer at rawasedtech
I think efficiency in the operation for Dell PowerStore sometimes requires opening new cases with Dell to...
Read full review of Dell PowerStore »
Robert-Nilsson
Business Development Manager at Gignos
I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could...
Read full review of Dell Avamar »
Faisal_Zia
Team Lead of Senior Directors at Net-International
Technical support rates eight to nine on a scale from one to ten, with one being the worst and ten being the best.
Read full review of Dell PowerProtect Data Domain »
Reza Ahmed Tuhin
Manager, Enterprise Solution Business at Smart Technologies
Dell's technical support is quite good.
Read full review of Dell PowerEdge XE-Series »
Ahmad-Hassan
Project Manager And Technical Consultant at EEMC
It is very helpful and very reachable. Once you have the reference code for each server, and once you provide this,...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
System Engineer at a tech consulting company
The customer support for Dell PowerEdge T-Series is great as they provide on-call and remote support when needed.
Read full review of Dell PowerEdge T-Series »
Eldad Ohana
System Administrator at Haaretz
If I had any issues at the beginning, it was dealt with in the presence of the integrator, and he fixed it. I have...
Read full review of Dell PowerStore »
Kumar SAJITH
Information Security Engineer at Dilmah Tea
We have worked with technical support. They are fine. They help us if we need them to.
Read full review of Dell PowerEdge XE-Series »
MuathAlhwetat
SAN and UNIX Administrator at a comms service provider
Technical support for this solution was great. They are very quick to respond.
Read full review of Dell Avamar »
Coenie Rossouw
Storage specialist at Vodacom Business
I've never had a specific issue with DD Boost, but we've worked with them in other areas. All our storage is Dell...
Read full review of DD Boost »
Zahidul Haque
Chief Technology Officer at a financial services firm
I would rate Dell EMC support seven out of 10. We had to follow up a lot. We sent an email beforehand, so they knew...
Read full review of Dell Unity XT »
Amjed Antari
Pre Sales Manager at a tech services company
Regarding customer support, I did not experience anything about the support and did not have a history with the...
Read full review of Dell PowerProtect Backup Services »
Anup Panday
Head Card Operation at Nepal Investment Bank Limited
I have used the support from Dell PowerEdge XE Servers once a year. The support is good.
Read full review of Dell PowerEdge XE-Series »
Updesh Yadav
Senior network engineer at GoTech
The solution's customer service could be better. The support partners and distributors delay in replying to queries.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Solutions Architect at a computer software company
I would rate the customer service for this solution an eight out of ten.
Read full review of Dell PowerStore »
Anonymous User
Technology & Digital Product Manager at a tech services company
Their support is usually very good, but getting to the right person is a challenge. They are good once we get to the...
Read full review of Dell PowerEdge R-Series »
Darrell Breeden
Senior Developer at a tech services company
Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were...
Read full review of Dell XtremIO »
Anonymous User
Backup Engineer, AVP at a financial services firm
Customer Service: 4/5 Technical Support: 4/5
Read full review of Dell PowerProtect Data Domain »
EyalGeva
IT Director at Tel Aviv Municipality
I would evaluate the customer service from Dell as pretty good. The Indian support is not cooperative, and we ask to...
Read full review of Dell PowerScale »
Romulo Luis
Consultant at a government
Technical support has been good as far as our support is concerned. Their response time has been good. I'm speaking...
Read full review of VMAX [EOL] »
Alan Farrely
Head of IT at a manufacturing company
I would evaluate Dell support specifically for desktops and laptops as excellent, very good.
Read full review of Dell Business Laptops »
Anonymous User
Enterprise Engineer at Computech Limited
Technical support is okay. We've only had limited interactions with them.
Read full review of DD Boost »
Anonymous User
Information Technology Solutions Architect at a comms service provider
We are experiencing some issues with Dell's live-chat support as the support is different based on the support...
Read full review of VxRail »
Emir Erkara
IT Coordinator at HMY
We are satisfied with technical support.
Read full review of Dell PowerVault »
Anonymous User
Commvault & EMC Networker, Avamar Backup Administrator at a tech services company
Our company has availed tech support, they are quite helpful and efficient. The maximum turnaround time I have...
Read full review of Dell Avamar »
Anonymous User
Professional system engineer at a tech services company
Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes...
Read full review of VNX [EOL] »
Anonymous User
Senior Associate - System Engineer at a financial services firm
Customer Service: I have worked with local EMC partners, I have had a positive experience. Technical Support: I did...
Read full review of Dell NetWorker »
Anonymous User
Senior Consultant at a tech services company
I have contacted them many times. The best thing about their support is that there is single support for software,...
Read full review of VxRail »

Review 1 of 30

FilySacko
Quality & Process Management Consultant at Konrr Bremse
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »
Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »
Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.