Compare Dell Technologies vs GBTEC Software AG

Dell Technologies

Based on 2294 reviews.

GBTEC Software AG

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

BIC Platform

0 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

13%

Manufacturing Company

10%

Financial Services Firm

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
Systems Administrator at a legal firm
We use BIC Platform for process design and workflow features.
Read full review of BIC Platform »

Review 1 of 1

Customer Service

Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
The support was good.
Read full review of Dell PowerEdge C- Series »
Mohammad Jundiah
Solutions Architect at QDS
I use CloudIQ, now called AIOps, which is a very good predictability tool and AI anomaly detection that is free when...
Read full review of Dell PowerStore »
Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
It is a hybrid model for deployment. I may not have the right quantified percentage or number to calculate that...
Read full review of Dell PowerEdge XR-Series »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Technical support is great. they are helpful and responsive.
Read full review of Dell PowerConnect Switches [EOL] »
Niklas Bär
IT Project Leader at Bickhardt Bau Aktiengesellschaft
I would rate Dell support as an eight out of ten. There are two or three things where maybe first-level support is a...
Read full review of Dell PowerEdge R-Series »
SamuelThomas
Consultant at Key Information Technology L.L.C.
The customer service is excellent.
Read full review of Dell VxBlock System »
Kazi Amranul Houqe
First Assistant Vice President (Fa VP) & Unit Head Of Server & Storage Management Unit at a financial services firm
Technical support deserves a rating of seven out of ten, as there are some gaps and areas for improvement. Remote...
Read full review of Dell PowerMax »
Muzammil Nasim
Software Architect at INTECH Process Automation
I rate Dell support eight out of 10. The technical support is good, but we had to involve a contractor, which caused...
Read full review of Dell PowerEdge XE-Series »
Eric Burgueño
High-Performance Computing Services Manager at The New Zealand Institute for Plant and Food Research Limited
I needed technical support on a few occasions, specifically while implementing multi-protocol access for Linux and...
Read full review of Dell PowerScale »
A. AhadAlam
Head Of Systems Group at NCCPL
I would rate the tech support a seven out of ten. Our company is from Pakistan, we have limited resources on field...
Read full review of DD Boost »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at Dimension Data Middle East
DD Boost's technical support could be better.
Read full review of DD Boost »
Brayan Rosario
IT Specialist at Buyers Products Company
Customer support is one of the strengths of Dell Business Laptops. Every time I call, there is always someone willing...
Read full review of Dell Business Laptops »
Simon Kwan
Systems Manager, Information Technology at a manufacturing company
I would evaluate customer service and technical support from Dell as a challenging subject. Many of the customer...
Read full review of Dell PowerEdge R-Series »
Mina Magdy
Senior Infrastructure Solutions Specialist at Equinox International
The technical support provided by Dell EMC comes with proactive technical support. Customers can upload logs to the...
Read full review of Dell Encryption Enterprise [EOL] »
Anonymous User
IT Manager at a transportation company
Technical support is top-notch. I have talked to them a couple times. They definitely seem to know what they are...
Read full review of Dell Unity XT »
Anonymous User
Data Centre and HCI Solutions Lead at a tech services company
I don't interact with their technical support.
Read full review of VxRail »
Anonymous User
Enterprise Architect at a healthcare company
The customer service for this solution is excellent. We received assistance with a four-hour response time. I would...
Read full review of Dell PowerMax »
Anonymous User
Technical Account Manager at a computer software company
I've heard the technical support is pretty good. They have a dedicated team. It's not like a general support pool. So...
Read full review of Dell VxFlex Ready Nodes »
BenoitQuenet
Senior Consultant at a tech services company
The support is good.
Read full review of Dell SC Series »
Mikko Peltoniemi
Director Of IT at Star Kay White
I assess customer service and technical support as very good. I have found them to be very knowledgeable and very...
Read full review of Dell PowerStore »
Anonymous User
Big Data Architect at a tech vendor
Wonderful people, excellent professionals. Actually, I've got a lot of friends there, as I worked one and a half...
Read full review of Documentum Digital Asset Manager [EOL] »
Amjed Antari
Pre Sales Manager at a tech services company
I would rate the support as eight out of ten. The support quality depends on what kind of problems are happening,...
Read full review of Dell Data Protection Suite »
Arik Genzelinakh
CEO at Egoline IT
I have worked with customer support. In my opinion, customer support is very good. On a scale of one to ten, I would...
Read full review of Dell PowerEdge R-Series »
DeclanMcCann
Cloud Consultant at Telefónica Tech UK&I
I rate Dell support six out of 10. It varies. Sometimes it's good. Sometimes it's bad. The response time could be...
Read full review of Dell PowerEdge FX [EOL] »
Anonymous User
Principal Storage Engineer at a tech consulting company
Extremely good. EMC has been outstanding with support, especially when using their call-home utility ESRS.
Read full review of Dell XtremIO »
Anonymous User
Pre-Sales Consultant at a computer software company
Technical support is quite good. We find them to be helpful and responsive.
Read full review of Dell PowerProtect Data Domain »
OlegIremashvili
Senior System Engineer at UGT
We haven't had any issues in which we needed to contact their technical support.
Read full review of CloudArray [EOL] »
Anonymous User
System Administrator at a university
My experience with Dell Business Laptops is great. I worked on them from a hardware support perspective, so when we...
Read full review of Dell Business Laptops »
ChanchalDeshwal
CEO at KCIS INDIA
I have not personally dealt with Dell EMC support but our in-house team contacts them when it is required. EMC...
Read full review of Atmos [EOL] »
Anonymous User
Analista de Infraestrutura de TI at a tech vendor
Support is good. I believe there are points that could be improved, but overall it is good support.
Read full review of Dell PowerEdge C- Series »

Review 1 of 30

Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »
FilySacko
Quality & Process Management Consultant at Konrr Bremse
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »
Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »

Review 1 of 3

Technical Support

No Data Available

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