Compare Dell Technologies vs GBTEC Software AG

Dell Technologies

Based on 1988 reviews.

GBTEC Software AG

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

BIC Platform

1 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

Manufacturing Company

11%

Computer Software Company

Retailer

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

FilySacko
Quality & Process Management Consultant at a manufacturing company
The main use case is for the quality management of our clients' systems. Clients need to be able to model their...
Read full review of BIC Platform »

Review 1 of 1

Customer Service

Mahmoud-Yassin
Head of IT Infrastructure and Security Operations at a financial services firm
Excellent. The technical support at EMC is one of the best I have known.
Read full review of DD Boost »
Javier Domingo
Responsable it at a healthcare company
We work with the servers through an intermediary, so we do not deal with Dell's support in terms of help. It is...
Read full review of Dell PowerEdge R-Series »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support,...
Read full review of Dell PowerProtect Data Manager »
Niklas Bär
IT Project Leader at a construction company
I would rate Dell support as an eight out of ten. There are two or three things where maybe first-level support is a...
Read full review of Dell PowerEdge R-Series »
Faisal_Zia
Team Lead of Senior Directors at a computer software company
Support is wonderful. You email them, and they come to Webex and take the session.
Read full review of VxRail »
Ayodeji Oyewole
Managing Director at a transportation company
Customer service used to be good. Currently, I'm unsure of its quality, and I would rate it around five out of ten.
Read full review of Dell Avamar »
Vaidyanathan Swaminathan
Co-Founder at a outsourcing company
The technical support is not good. The resolution takes time. The support quality has decreased after Dell took over...
Read full review of DD Boost »
Jude Tan
System Administrator at a insurance company
Earlier, the technical support was from the UK or the US. There used to be a good flow to the technical support....
Read full review of Dell PowerEdge C- Series »
Vaidyanathan Swaminathan
Co-Founder at a outsourcing company
I rate the technical support an eight out of ten.
Read full review of Dell PowerPath »
Pranav Telang
Lead Architect at a comms service provider
I would rate Dell's customer service or technical support highly because I was part of Dell EMC in Johannesburg from...
Read full review of Dell PowerStore »
Muhammed Imran
Officer, System Administrator at a healthcare company
I would rate technical support a four out of five. Technical support is good.
Read full review of Dell Unity XT »
JohnDeavers
Senior Solutions Architect at a tech vendor
I've never had a good experience with technical support.
Read full review of Dell PowerEdge MX- Series »
Stanislaw Jagielski
Trainer, Storage Consultant at a tech services company
I have never needed to contact technical support personally.
Read full review of DD Boost »
VijayShankar
Senior Administrator/IT Systems & Cloud Operations at a comms service provider
The solution's technical support is really good. Dell PowerMax NVMe's technical support is our benchmark with all...
Read full review of Dell PowerMax »
Alejandro Diaz
Systems Engineer at a tech vendor
Technical support is pretty good. It always has been. In Peru, we have a senior engineer that has been with the...
Read full review of Dell Unity XT »
Anonymous User
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider
I was in contact with presales support only, which did a great job.
Read full review of Dell VPLEX »
Amine Koulali Idrissi
Senior Infrastructure Consultant at a tech services company
The technical support was slightly impolite in my experience.
Read full review of Dell NetWorker »
ManishSrivastava3
Senior Architect at a manufacturing company
The technical support from Dell is satisfactory. On a scale from 1 to 10, I would rate the support as eight.
Read full review of Dell NetWorker »
Shams K
Vmware Administrator at a tech services company
My experience with the technical support for this product has been good.
Read full review of VxRail »
C.
Cloud Engineer at a tech services company
It is not the most responsive support, we have a Service Account Manager and reporting in place now and keep the...
Read full review of Dell Unity XT »
Anonymous User
Analista de Sistemas SR at a tech services company
The support from Dell EMC Avamar is good.
Read full review of Dell Avamar »
Martin Varmus
Chief Executive Officer at a tech services company
We have not had any issues in the last nine years but we did have some small storage that filled up quickly so we had...
Read full review of Dell PowerFlex »
Anonymous User
Consultant at a manufacturing company
The customer support for Dell PowerStore is excellent.
Read full review of Dell PowerStore »
YongJie Huang
Sr. Software Engineer at a outsourcing company
I asked them a question this afternoon regarding Dell PowerEdge XR-Series, and they responded to me very quickly. I...
Read full review of Dell PowerEdge XR-Series »
Igor Zheltukhin
Lead Engineer at a tech services company
VxRail support is okay, it is not better than Nutanix.
Read full review of VxRail »
Anonymous User
Works at a construction company
I would rate the support for this solution a seven out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Specialist at a computer software company
At my current company, I have not yet needed to use their customer service, but at my previous company, I did a few...
Read full review of Dell PowerEdge R-Series »
CanBolat
Solution architect at a tech services company
From my perspective as a vendor, the technical support has been fine.
Read full review of Dell PowerProtect Data Manager »
DanRogers
Solutions Architect at a energy/utilities company
The technical support is not so great. They had the VMware personnel trying to help us out. We had some issues on one...
Read full review of VxRail »
Anonymous User
Senior SAN Engineer
Customer Service: EMC's customer service is excellent. Technical Support: Their technical support is great. They have...
Read full review of VNX [EOL] »

Review 1 of 30

Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »
Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »
FilySacko
Quality & Process Management Consultant at a manufacturing company
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.