Compare Dell Technologies vs Dynatrace

Dell Technologies

Based on 1774 reviews.

Dynatrace

Based on 351 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Moogsoft

June 2025

Dynatrace vs. Moogsoft

Updated: June 2025

Buyer's Guide

Dynatrace vs. Moogsoft

June 2025

Moogsoft vs. Dynatrace

Updated: June 2025

Sample Customers

Moogsoft

RetailNext

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

17 reviews

30 reviews

10 reviews

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

28%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Siddhesh Sawant
Sr. Customer Support Engineer at Magnamious Systems Pvt. Ltd.
Dell tech support has been good. They have some problems with the smaller rollouts, such as laptops and other...
Read full review of Dell vSAN Ready Nodes »
Vedat Gunes
BI & Analytics Manager at a insurance company
We are using technical support from the producers, and it is not good. I'm not happy with the technical support. I...
Read full review of Dell PowerProtect DD (Data Domain) »
Gokhan Dikmen
Vice President of product at a tech services company
Technical support depends on the contract and the partner that you are working with. There are some partners that...
Read full review of Dell XtremIO »
Kenneth Etsula
General Manager at Dataposit Ltd
Technical support is good. I'm satisfied with them.
Read full review of Dell PowerProtect DD (Data Domain) »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
Dell EMC's technical support is excellent. The backend support is very strong, just like the implementation team....
Read full review of Dell PowerMax »
MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
The support from Dell is exceptionally great. They offer support for almost all of the products on the market — all...
Read full review of Dell Avamar »
Jan Cipra
Senior Consultant at Gapp System
We are overall satisfied with the customer service provided by their support team. I would rate it eight out of ten.
Read full review of Dell PowerMax »
Anonymous User
Solution architect at a tech services company
You can handle the basic support by yourself. The level of support you require also depends on your technical team's...
Read full review of DD Boost »
Chris Sodey
Global IT Infrastructure Manager at Kemin Industries, Inc.
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Owner at a construction company
It is very good.
Read full review of Dell PowerProtect DD (Data Domain) »
Egor Bobryshev
Consultancy Department Chief
Dell EMC's technical support is perfect.
Read full review of Dell Unity XT »
IT1c5b
IT at a manufacturing company
The remote support is excellent. We had a case automatically opened last night, and it is being handled.
Read full review of Dell Unity XT »
Anonymous User
General Manager at a tech services company
The technical support is okay, but it could be better.
Read full review of Dell NetWorker »
Dirk Verhoogen
Engineer and Specialist at Proximus Spearit
The technical support has significantly improved from where it was two years ago.
Read full review of Dell PowerStore »
Anonymous User
Sr. Technology Engineer at a insurance company
I would give the technical support a 8/10 rating.
Read full review of Dell XtremIO »
Dacio Ferreira
System Administrator at Tigs
Customer service provides very good support, with an SLA of about one business day to respond to our tickets.
Read full review of Dell PowerEdge Rack Servers »
Gerard Gerritsen
Owner at WijZijnDe.IT
Dell's support is very good. They are changing some things within the organization. I have my doubts that where they...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Consultant
If I had to rank Dell support from one to ten, with ten being best and one being worst, I would rank the support as...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Systems Consultant at a tech company
Technical support is excellent.
Read full review of Dell VPLEX »
Evangelos Nikolaidis
Freelance IT Professional at a energy/utilities company
We did not need to contact their technical support.
Read full review of Dell Unity XT »
Anonymous User
System Engineer at a tech services company
I have contacted technical support. As a percentage, I would rate them 70%.
Read full review of Dell NetWorker »
Matt Hunter
Systems Engineer & Manager at John I. Haas
Dell has always been good to us, even though we're not a massive company. While we are a global company, in terms of...
Read full review of Dell PowerStore »
Anonymous User
Manager Private Cloud Solutions at ufone
I'm very satisfied with Dell's technical support. It's very easy to open an SR and get support from them, and...
Read full review of Dell NetWorker »
Adalberto Ortiz Gonxalez
Works at Professsionales ‘‘em computer
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »
Diego Scaravaggi
System Administrator at Fortech
The solution's technical support is excellent. I rate the technical support a ten out of ten.
Read full review of Dell PowerStore »
Anonymous User
Senior Manager at a tech vendor
Technical support has gotten progressively worse. In the past 24 months, give or take, the amount of attention from...
Read full review of Dell Unity XT »
AdnanAli1
Manager at Necsol
Dell support is satisfactory. I always have a good experience with it.
Read full review of Dell PowerEdge M »
MuhammadAli3
Director - Products & Solutions at Advanced Electronics Company
The technical support is good, whenever there's an issue they figured out the problem and repaired the faulty part.
Read full review of Dell PowerMax »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »

Review 1 of 30

Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
Read full review of Dynatrace »
Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
Read full review of Dynatrace »
Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
Read full review of Dynatrace »
Rohit Ray
Software Test Engineer at Enova International
The technical support is readily available.
Read full review of Dynatrace »
Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
Read full review of Dynatrace »
Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
Read full review of Dynatrace »
Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
Read full review of Dynatrace »
Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
Read full review of Dynatrace »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
Customer support is pretty helpful. Two or three days back, we had some issues. We logged a p zero defect and they...
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
Read full review of Dynatrace »
Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
Read full review of Dynatrace »
Michael Akers
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
Read full review of Dynatrace »
SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
Read full review of Dynatrace »
James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
Read full review of Dynatrace »
Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
Read full review of Dynatrace »
Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Anonymous User
Software Developer at a government
We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have...
Read full review of Dynatrace »
A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
Read full review of Dynatrace »
Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
Read full review of Dynatrace »
Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
Read full review of Dynatrace »
Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
Read full review of Dynatrace »
Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
Read full review of Dynatrace »
Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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