Compare Dell Technologies vs Dynatrace

Dell Technologies

Based on 2290 reviews.

Dynatrace

Based on 364 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Moogsoft

April 2026

Dynatrace vs. Moogsoft

Updated: April 2026

Buyer's Guide

Dynatrace vs. Moogsoft

April 2026

Moogsoft vs. Dynatrace

Updated: April 2026

Sample Customers

Moogsoft

RetailNext

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dell PowerEdge R-Series

168 reviews

146 reviews

9 reviews

17 reviews

0 reviews

1 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Michael Giacco
Vice President at AI ENGINEERS, INC
I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration,...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

Taha Sayeh
Devops Solutions Engineer at a computer software company
My experience with the customer service and technical support from Dell has been somewhat mixed, especially during...
Read full review of Dell PowerProtect Cyber Recovery »
AKINJIDE OKE
Senior Sales Engineer / Team Lead Datacentre Solutions & Applications at ARIT OF AFRICA
Specifically for the tool's system support, I'd also give it seven out of ten. This is because sometimes you need...
Read full review of Dell VxBlock System »
Dusko Petrovic
Chairman & CEO at DIGIT MONTENEGRO D O O
I would rate their technical support as an eight out of ten.
Read full review of Dell PowerStore »
Kitmeer-Ahmad
Product Manager, Dell Client Solutions at Team Computers
It is fantastic. We just have to raise a ticket, and immediately, we can get the response from them. There is no...
Read full review of Dell PowerProtect Data Domain »
Terry Peterson
Infrastructure Manager at MCG ENERGY SOLUTIONS, LLC
While I don't contact Dell support often due to the reliability of the hardware, when I do, I reach knowledgeable...
Read full review of Dell PowerEdge R-Series »
Kazi Amranul Houqe
First Assistant Vice President (Fa VP) & Unit Head Of Server & Storage Management Unit at a financial services firm
We purchased Dell PowerEdge through our local partner.
Read full review of Dell PowerEdge XR-Series »
Harsha_Wijesinghe
Senior Solution Consultant at a tech services company
Dell focuses on Dell PowerStore and provides greater focus and support for Dell PowerStore support cases when...
Read full review of Dell PowerStore »
Whitney Gray
Storage Architect at a healthcare company
The technical support is very good.
Read full review of Dell SC Series »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect Data Domain »
Danno Johnson
Senior Network System Engineer at a tech services company
I have been in contact with technical support a lot. Sometimes I run into little anomalies that I need an explanation...
Read full review of Dell PowerEdge R-Series »
Michael Schwarzer
Managing Director at INT/box GmbH
Technical support is okay. The hardware support is great. However, the feature support is not as good. It's fine...
Read full review of DD Boost »
HansThilen
System Technician at Lidingö stad
I would rate their support a ten out of ten.
Read full review of Dell PowerStore »
Shaun Sheng
Technical Support at a tech vendor
Dell's technical support is generally very good. Whether we have pro support plus or just the basic level, they are...
Read full review of Dell vSAN Ready Nodes »
reviewer3193840
IT Functioneel Administrator at a consultancy
I couldn't say how I would rate their support; it depends if you count the account manager's effort. Our account...
Read full review of Dell Business Laptops »
Mark Wayne
Senior Solution Architect at a computer software company
My impression of customer service is very good; I would give them a 10. In South Africa, from a vendor perspective,...
Read full review of Dell PowerEdge XE-Series »
Muhammad AlihyderBhuiyan
Head of IT Operations at NCC BANK LIMITED
We receive good technical support services from Dell whenever we create a ticket.
Read full review of Dell ObjectScale »
Shiraz Ahmed
Founder & CEO at Technomatters
I haven't had to contact support as of yet.
Read full review of Dell Avamar »
Thiago Souza
Solutions Architect at Net Place
Their technical support is very good. It is 10 out of 10.
Read full review of VxRail »
Anonymous User
Technical Account Manager at a computer software company
I've heard the technical support is pretty good. They have a dedicated team. It's not like a general support pool. So...
Read full review of Dell VxFlex Ready Nodes »
Anonymous User
Senior Storage Consultant at a financial services firm
Customer Service: On a scale of 1 to 10 : A 10 Technical Support: On a scale of 1 to 10 : A 10 EMC is as far as I am...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Anonymous User
G. Manager- Technical Services
I have been in contact with technical support and the experience was good.
Read full review of Dell XtremIO »
Anonymous User
Senior Technical Engineer at a tech vendor
I am the technical support engineer in Dell PowerScale (Isilon), so I am not going to contact any external support. I...
Read full review of Dell PowerScale »
Anonymous User
Cloud architect at a tech services company
Customer Service: VCE have made a priority out of customer satisfaction. You got dedicated people regarding your...
Read full review of Vblock [EOL] »
Mac Wang
Project Manager at Realnux
The technical support isn't the best. They are slow to respond. It's a problem for us. We feel they could be a lot...
Read full review of Dell PowerEdge R-Series »
Mandy Cojocaro
System engineer at a tech vendor
When I had an issue, I just called and they connected and fixed it if something was wrong.
Read full review of DD Boost »
VinayAshadi
Platform Engineer at a tech vendor
My experience with Dell's technical support for Dell PowerStore is quite good. They respond quickly to calls or...
Read full review of Dell PowerStore »
Anonymous User
Platform Engineer at a financial services firm
If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.I find that they are...
Read full review of Dell Business Laptops »
Navneet_Singh
Director Application Engineer at Applied Materials
The customer support for Dell PowerMax is excellent.
Read full review of Dell PowerMax »
Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
Anonymous User
Co-Founder at a tech services company
I did not contact Dell support for this Dell EMC PowerStore solution but I have contacted them before for other...
Read full review of Dell PowerStore »

Review 1 of 30

Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
Read full review of Dynatrace »
Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Dynatrace »
Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
Read full review of Dynatrace »
Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
Read full review of Dynatrace »
Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
Read full review of Dynatrace »
Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
Read full review of Dynatrace »
Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
Read full review of Dynatrace »
Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
Read full review of Dynatrace »
Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
Read full review of Dynatrace »
Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
Read full review of Dynatrace »
Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
Read full review of Dynatrace »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
Read full review of Dynatrace »
Anonymous User
Software Developer at The Travelers Companies, Inc.
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
Read full review of Dynatrace »
Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
Read full review of Dynatrace »
Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
Read full review of Dynatrace »
Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
Read full review of Dynatrace »
Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
Read full review of Dynatrace »
Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
Read full review of Dynatrace »
Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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