Compare CyberArk vs LevelBlue

CyberArk

Based on 336 reviews.

LevelBlue

Based on 177 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

Cybereason Endpoint Detection & Response vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

13 reviews

CyberArk Identity

12 reviews

USM Anywhere

2 reviews

Cybereason Endpoint Detection & Response

3 reviews

Alert Logic MDR

1 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

10%

Computer Software Company

10%

Comms Service Provider

10%

Performing Arts

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
CyberArk Secure Cloud Access is our primary solution for access identity management across different cloud platforms...
Read full review of CyberArk Secure Cloud Access »
Padmanabha Hegde
Manager at a computer software company
For privileges itself, I, as a Windows administrator, can connect to a laptop or desktop, and I need multi-factor...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »

Review 1 of 5

Ivan Burke
Head of Research Development and Innovation at CSIR
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of USM Anywhere »

Review 1 of 5

Customer Service

Joble John
Vice President - Global Head of Privilege Access Management, Data Services and Certification at Barclays Capital
As my company has a partnership with CyberArk, we don't face any challenges with the support part. I rate the...
Read full review of CyberArk Identity »
Ana Navoa
Regional Product Manager at a tech services company
The solution's technical support is good. We have a team of qualified and certified support engineers.
Read full review of CyberArk Endpoint Privilege Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
The technical support is really excellent. However, if you don't have a certification, it is impossible for you to...
Read full review of CyberArk Privileged Access Manager »
Muamer Riza Gani
Assistant Vice President for Cyber Security Project at a financial services firm
The partner support we have in Indonesia is fast and responsive to our needs. They are available if we are facing a...
Read full review of CyberArk Privileged Access Manager »
Aakash Chakraborty
IEM Consultant at iC Consult GmbH
I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down...
Read full review of CyberArk Privileged Access Manager »
Chawapat Kongdumrongkiat
Product Consultant at M.Tech
The support from CyberArk Endpoint Privilege Manager is good.
Read full review of CyberArk Endpoint Privilege Manager »
Malhar Vora
CyberArk PAS Solution Professional | Project Manager at a tech services company
I would give technical support a rating of 4.5/5.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
Read full review of CyberArk Privileged Access Manager »
Varun_Sahu
Senior Associate at a consultancy
The technical support has been tremendous. They try to resolve the issue as soon as possible, but sometimes I would...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer at a international affairs institute
The support is always very responsive, accurate, and complete in their solutions. I've always had a personal contact...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Manager of Information Security Compliance at a financial services firm
I haven't needed support since the initial setup, but we have a monthly meeting with our customer success rep. We...
Read full review of CyberArk IGA Powered by Zilla »
Anonymous User
Director at a tech services company
Our customers contact us for any technical support, but we are able to sort out customer issues to a very large...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Master software engineer at a financial services firm
Technical support actually works really well. From time to time there can be some issues as far as SLAs go. Sometimes...
Read full review of CyberArk Privileged Access Manager »
Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
The technical support is wonderful. We get the right person. They answer very quickly, giving us solutions which...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at Tech Mahindra Limited
We usually have support along with the licenses that we purchase. That way, whenever there is any kind of an issue...
Read full review of CyberArk Endpoint Privilege Manager »
Sathesh-Thangaraju
Technical Support Analyst at Capgemini
Support is available through different models, depending on the license agreement. Dedicated customer support...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Sales Services Department at a comms service provider
My impression of their technical support team is that it is very bad. The support team's response time is quick,...
Read full review of CyberArk Privileged Access Manager »
Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of CyberArk Privileged Access Manager »
Mohammed Aslam Imroze
Technical Manager at Apxcon
To be completely frank, among my ten clients, a minimum of six express concerns or confusion regarding CyberArk. I'm...
Read full review of CyberArk Identity »
YogananthamTheerthagiri
Channel Sales Manager at Cyber Knight Technologies FZ LLC
The product's technical support is only average. They need to improve their response time.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
Read full review of CyberArk Privileged Access Manager »
Carlos-Herrera
Executive Director at Consulting and Enterprise Integrations S.A. de C.V.
We used their support a few times, and the response was very good. I would rate them a ten out of ten.
Read full review of CyberArk Identity »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Consultant at a tech services company
Three-year support (unlimited case and call support) is free with license purchase but I would say sometimes it's not...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at Tech Mahindra Limited
CyberArk support is absolutely professional. There is dedicated support with defined SLAs, and for any architectural...
Read full review of CyberArk Secrets Management »

Review 1 of 30

Dr. Sushan Banerjee
GISO - Global Information Security Officer at Beyon Connect
They were absolutely helpful. I found everyone very knowledgeable, and the ideology and everything else was...
Read full review of USM Anywhere »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
CHARLES GOLLIDAY
Chief Information Security Officer at a computer software company
My engineer dealt with the techs before, but that wasn't often. When he did deal with them, they were knowledgeable...
Read full review of USM Anywhere »
Ivan Burke
Head of Research Development and Innovation at CSIR
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The partner that we liaised with during deployment manages any issues. We raise a ticket, push it to them, and work...
Read full review of USM Anywhere »
Oluwatoyese Agoro
Information Security Engineer at Infoprive
The customer service and support respond fast and we jump on sessions fast, unlike some other vendors that can be...
Read full review of USM Anywhere »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Alert Logic MDR »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of USM Anywhere »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Jim Tora
Owner at ThatsIT Consultants
I have not been in touch with their technical support. I deal with the technical account manager. When I read up the...
Read full review of USM Anywhere »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
John Stanford
Senior Network Architect / Network Team Leader at ICE Consulting. Inc.
Their support has been stellar, any issues that we had with trying to get it configured or trying to interpret...
Read full review of USM Anywhere »
Anonymous User
Manager, Information Security at a retailer
Tech support is great. Very knowledgeable, reliable, and have resolved all problems, escalated when necessary, and...
Read full review of USM Anywhere »
Jomel Varghese
Network and Security Infrastructure Manager at a wholesaler/distributor
We don't reach out to technical support from AT&T AlienVault USM. We go through our third-party provider. They are...
Read full review of USM Anywhere »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Anonymous User
IT Field Support Manager at a consumer goods company
4/10 - they need to provide faster responses to emails.
Read full review of USM Anywhere »
Corey Bussard
Manager, Security Operation Center at Ideal Integrations
Eh. Our experiences have been very mixed. If you get someone who is motivated to help, expect to be good to go....
Read full review of USM Anywhere »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Alert Logic MDR »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of USM Anywhere »
Anonymous User
Co-Founder at a photography company
I would rate their technical support at nine out of 10.
Read full review of USM Anywhere »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
SOC Lead / Sr. SOC Analyst at a tech services company
5 Stars
Read full review of USM Anywhere »
Anonymous User
Sr. Networking & EMS Analyst
Customer Service: The customer service is excellent, we have quick and knowledgeable help on all our calls. Technical...
Read full review of USM Anywhere »
Anonymous User
AVP & Information Security Officer at a financial services firm
Customer Service: Customer service is excellent, very responsive, and they know their product. Technical Support:...
Read full review of USM Anywhere »
Anonymous User
Delivery Manager at a tech services company
Customer Service: Customer service is available 8 to 5 EDT. In emergency cases, it is difficult to reach them....
Read full review of USM Anywhere »
Seyed Afzouni
DevOps Engineer at a tech services company
We have not used the technical support but we have clear documentation that we use.
Read full review of USM Anywhere »
Matthew White
Production DBA at BLUE MOTOR FINANCE LIMITED
Technical support and very quick to respond and follow up well on issues.
Read full review of USM Anywhere »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of USM Anywhere »
Anonymous User
System Administrator at a insurance company
The customer support has not been very helpful when issues arise.
Read full review of USM Anywhere »

Review 1 of 30

Technical Support

No Data Available

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