Compare ConnectWise vs Dell Technologies

ConnectWise

Based on 70 reviews.

Dell Technologies

Based on 1071 reviews.

Sample Customers

ConnectWise Control

Jon Rosen Systems

ConnectWise Fortify

Techvera, Syrex, Clark Integrated Technologies

Dell Wyse vWorkspace

Parkdale Secondary College, Aurora Public Schools, Gemeente Groningen, AgreeYa Solutions, University of York

Secureworks Taegis ManagedXDR

RICOH, Owens and Minor

Popular Solutions

13 reviews

10 reviews

5 reviews

70 reviews

Dell PowerEdge Rack Servers

53 reviews

Dell Avamar

37 reviews

Top Industries

Computer Software Company

23%

Comms Service Provider

19%

Government

Retailer

Comms Service Provider

22%

Computer Software Company

19%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in...
Read full review of ConnectWise Manage »
Steve Schick
Technology and Logistics Director at a media company
We use ConnectWise Control as a great remote access tool.
Read full review of ConnectWise Control »
Giulio Valeri
Owner at Software Solutions S.r.l.
We are using the solution for remote monitoring and management(RMM). We started with the manage portion of the...
Read full review of ConnectWise Fortify »
Anonymous User
Managing Director at a tech services company
We use Continuum Command as an RMM and patch management solution for our own customers.
Read full review of Continuum Command »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
We are a vendor that provides ConnectWise, which is pretty complicated. The end users do not know how to operate it...
Read full review of ConnectWise Automate »

Review 1 of 5

Nipuna Nakandala
Junior Manager (Virtual Infrastructure) at a maritime company
We are using the solution for storage purposes. We're using it for our storage for VMware.
Read full review of Dell PowerVault »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Anonymous User
Availability Manager at a computer software company
We are implementing the solution for our customers. We primarily use it for multiple operating systems. It has been...
Read full review of Dell PowerPath »
Anonymous User
Network Consultant at a computer software company

Read full review of Dell Secureworks »
Anonymous User
Technical Consultant at a tech services company
We are using version 3. It's deployed on-premises. We are using it as a DR as of now. We have the Isilon in our...
Read full review of Dell ECS »

Review 1 of 5

Customer Service

Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise Control »
Sean Saeb
Partner and CIO at Caspian IT Group
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Chris Walters
VoIP Network Engineer at Infinet Solutions
From an end-user standpoint, I would say that technical support is decent, probably a seven or an eight out of ten....
Read full review of ConnectWise Manage »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise Manage »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ConnectWise Control »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
On a scale of one to ten, I would give their tech support a five.
Read full review of ConnectWise Automate »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise Manage »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise Control »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ConnectWise Control »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise Control »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ConnectWise Control »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ConnectWise Control »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ConnectWise Control »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise Manage »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ConnectWise Control »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise Manage »
Giulio Valeri
Owner at Software Solutions S.r.l.
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise Fortify »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ConnectWise Control »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise Manage »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of Continuum Command »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise Manage »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise Manage »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise Control »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise Control »
Anonymous User
CEO
Technical support is fine.
Read full review of ConnectWise Control »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ConnectWise Control »

Review 1 of 30

Ahmed Essa
Senior Consultant at Share Technologies
Technical support for Dell NetWorker is not good. The technicians are in the USA. When you open a ticket, they send...
Read full review of Dell NetWorker »
Mohab Thair
Senior Information Technology Engineer at DIL Technology
In certain scenarios, the support for this solution has been good. Often, the team take too long to resolve issues.
Read full review of Dell Avamar »
FreddyGonzalez
Virtualization Engineer, SME at Dawson Federal
I have been in contact with technical support and they are excellent. I would rate them a nine out of ten on support...
Read full review of VxRail »
Ken Boyer
Director Global Storage at a healthcare company
Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging...
Read full review of Dell PowerStore »
Adams Rasheed
Information Technology Manager at a energy/utilities company
I admire EMC for their technical support. In general, they are very responsive, and in this case, it is no different....
Read full review of Dell PowerProtect DD (Data Domain) »
Sebastien Chene
Senior Business Development Manager at a comms service provider
I've never contacted the technical support team for Dell Avamar. I only contacted Dell support for another product,...
Read full review of Dell Avamar »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
Anonymous User
Field Solution Architect at a financial services firm
I've never used technical support. Out-of-the-box it works, and if it doesn't, then the client deals with it...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Project Manager at a financial services firm
My colleague did a firmware upgrade recently and that went well. I would say that was a good experience with tech...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at CGSH
Tech support is good. We've always had our struggles over the years with their support. I characterize their...
Read full review of Dell Unity XT »
Anonymous User
Deputy Manager at a tech services company
The technical support is good but could be better.
Read full review of VxRail »
Yudi Aritonang
Co-Founder and CEO at PT Eugenea Kreasi Utama
Dell EMC support is very, very good. They offer lots of useful information and are very friendly. We find them to be...
Read full review of VxRail »
Anonymous User
Data Center Team Lead at a comms service provider
I do not have any direct contact with technical support because I am not doing the product delivery. If the...
Read full review of VxRail »
Stephan Theiler
System Engineer at CSS Versicherung
Technical support is good.
Read full review of Dell ECS »
Anonymous User
DGM Data Centre at a manufacturing company
We experienced a problem with the network backup installation, so we called technical support. One of the backups...
Read full review of Dell Avamar »
Anonymous User
Business Continuity and Data Center Manager at a outsourcing company
I never contacted them. We are usually able to resolve any issues within the company.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Storage Specialist at a tech services company
EMC technical support is great. With support, chat works well to talk with someone about any kind of problem. The...
Read full review of Dell Unity XT »
Anonymous User
IT Analyst at a wellness & fitness company
The technical support for this solution is pretty good. They have provided us support when needed.
Read full review of Dell PowerFlex »
Anonymous User
Presales Engineer at a computer software company
I am very impressed by the simplicity of the solution. They have very good support system called CoPilot. Whenever I...
Read full review of Dell SC Series »
Anonymous User
Solutions Architect at a tech services company
I have not used the technical support myself because I'm the architect building out the solution.
Read full review of Dell Unity XT »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
We get great local support, and have always had positive experiences when speaking to Dell and using their products.
Read full review of Dell PowerEdge Rack Servers »
Ahmed-AZZAM
Pre-Sales Manager at ACS
Technical support is pretty good. We are pleased with their level of support.
Read full review of Dell Avamar »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Ravindran Seeni
Head of IT at a financial services firm
The technical support is very helpful and answers questions whenever we have issues with the product.
Read full review of VxRail »
Anonymous User
IT Director at a manufacturing company
Dell's technical support is pretty good. I'd give them a ten out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
IT Architect at a aerospace/defense firm
It's pretty good, but not great.
Read full review of Vblock [EOL] »
Anonymous User
Administrative at a university
Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not...
Read full review of Dell NetWorker »
Anonymous User
Senior Systemms Administrator at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of Dell AppSync »

Review 1 of 30

Technical Support

No Data Available

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