Compare ConnectWise vs Dell Technologies

ConnectWise

Based on 81 reviews.

Dell Technologies

Based on 1777 reviews.

Sample Customers

ConnectWise ScreenConnect

Jon Rosen Systems

ConnectWise SIEM

Techvera, Syrex, Clark Integrated Technologies

Dell Avamar

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

Popular Solutions

ConnectWise ScreenConnect

2 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

19%

Educational Organization

Comms Service Provider

Performing Arts

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Hetherington
Manager, Technical Team at Expert It Solutions Alberta
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
We are a vendor that provides ConnectWise, which is pretty complicated. The end users do not know how to operate it...
Read full review of ConnectWise Automate »

Review 1 of 3

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Customer Service

Sean Saeb
Partner and CIO at Caspian IT Group
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Anonymous User
CEO at a tech services company
Customer Service: Reasonable. Technical Support: Reasonable.
Read full review of ConnectWise PSA »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ConnectWise ScreenConnect »
Elmira Iravani
Network Administrator at Hanatech
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Founder
Haven't needed it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ConnectWise ScreenConnect »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ConnectWise ScreenConnect »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Robert Shofkom
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Tech support is very poor. We have asked for help on the issues we've encountered in the past and the support people...
Read full review of ConnectWise ScreenConnect »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

Atif Pervaiz
Senior System Engineer at Atlas Security
Dell provides support within four hours, and they always fulfill their promises.
Read full review of Dell PowerScale (Isilon) »
Thim Johnsen
It support lead at a retailer
The extended warranty and next-day support are fantastic. Though we rarely need support, the overall reliability of...
Read full review of Dell PowerEdge Rack Servers »
DanielArregui
Technological Infrastructure Project Engineer at Sinetcom SA
The customer service and support is good, but at times I have wanted more involvement from the people that are giving...
Read full review of Dell NetWorker »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
As the support for the product is available on-site, we did not face any problems with the technical team.
Read full review of PowerEdge C »
Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
The technical support from the Dell EqualLogic PS series is excellent.
Read full review of Dell EqualLogic PS series »
Naresh K
Senior System Administrator at a comms service provider
When they create the ticket, it takes time. When they reach after that, they are doing a good job. But when we raise...
Read full review of Dell PowerStore »
Nilesh Nn
Sr IT Consultant at Midis Group
We received excellent assistance from the support when we made contact on behalf of the customer, but the quality of...
Read full review of DD Boost »
Ayodeji Oyewole
Managing Director at Atlantic factorial
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support from Dell is very good. They've always offered very good. So far, we've been very satisfied.
Read full review of VxRail »
Sai Survi
Manager at Hanvi Global Tech
We are satisfied with customer support.
Read full review of Dell Technologies Ruckus »
Anonymous User
Senior Consultant at a tech company
The technical support aspect of the solution has been good. We've been satisfied with their level of attention and...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: Good at time but also questionable at times. EMC has grown to such a big enterprise they are...
Read full review of Dell RecoverPoint »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
The critical issue is when you send them an email, you will not get a reply for two or three days. They are happy to...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Storage Specialist at a tech services company
EMC technical support is great. With support, chat works well to talk with someone about any kind of problem. The...
Read full review of Dell Unity XT »
Anonymous User
Head of Datacenter Department: at a tech services company
The support is very reactive.
Read full review of Dell Unity XT »
Anonymous User
Field Solution Architect at a financial services firm
I've never used technical support. Out-of-the-box it works, and if it doesn't, then the client deals with it...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
Customer service and support need improvement in terms of response time.
Read full review of Moogsoft »
Anonymous User
Infrastructure Engineer at CGSH
Tech support is good. We've always had our struggles over the years with their support. I characterize their...
Read full review of Dell Unity XT »
GuyBelanger
Infrastructure architect at a tech services company
Component support was great. On a scale of one to ten they were a ten, they were always helpful.
Read full review of Dell SC Series »
Anonymous User
IT Manger at a construction company
I encountered issues a few times, and they resolved them within the time frame.
Read full review of Dell PowerEdge Rack Servers »
OlegIvanov
General Director at miromix unitedMiroMIX United
If any issues arise, you can always contact a professional from Dell. However, we don't have any support problems...
Read full review of Dell Unity XT »
Anonymous User
Manager Storage and Virtualization
Customer Service: Excellent. Technical Support: Excellent.
Read full review of VMAX [EOL] »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Anonymous User
Storage Engineer at a energy/utilities company
My experience with technical support from Dell has been pretty good, although I have occasionally encountered...
Read full review of Dell PowerStore »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale (Isilon) »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
The support is very good.
Read full review of Dell PowerVault »
Jody Harrison
Director at a university
The solution’s technical support is pretty good. Sometimes, you have to go back and forth with the technical support...
Read full review of Dell PowerStore »
Anonymous User
Senior System Engineer at a healthcare company
We haven't had to call technical support. It has been a pretty solid product.
Read full review of Dell Unity XT »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support for this solution is really good. I would rate it an eight out of ten.
Read full review of Dell PowerStore »
SySA43dmin
System Administrator
We have used them, but we need to renew the service.
Read full review of Dell NetWorker »

Review 1 of 30

Technical Support

No Data Available

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