Compare CAST vs OpenText

CAST

Based on 11 reviews.

OpenText

Based on 1765 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

Popular Solutions

CAST Highlight

2 reviews

CAST Application Intelligence Platform

1 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

11%

Government

Outsourcing Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jayanti Rode
Technical Associate Manager at Accenture
For CAST, I use it in cloud migration roadmap and in open source safety issues. These are my two main use cases.
Read full review of CAST Highlight »
Vishal-Goyal
Chief Architect at Peristent Systems
We use CAST Application Intelligence Platform for multiple purposes. One of its use cases is understanding the code...
Read full review of CAST Application Intelligence Platform »

Review 1 of 2

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Jayanti Rode
Technical Associate Manager at Accenture
The customer service and support team take time to analyze issues. Sometimes they do provide solutions but this first...
Read full review of CAST Application Intelligence Platform »
Chris Van Poele
Owner at a comms service provider
The customer service and local support from CAST are quite good. They offer valuable assistance within the tool.
Read full review of CAST Highlight »
Jayanti Rode
Technical Associate Manager at Accenture
CAST highlight support is available. I reach out to the CAST vendor for assistance and raise a ticket, which gets...
Read full review of CAST Highlight »
Kangkan Goswami
Advisor Solution Architect at a tech services company
We did not have to contact technical support.
Read full review of CAST Highlight »
Vishal-Goyal
Chief Architect at Peristent Systems
We didn't have any escalations with the technical support team of the CAST Application Intelligence Platform, but we...
Read full review of CAST Application Intelligence Platform »
Anonymous User
Direction Digital Workplace & Socles at a insurance company
The support from CAST Highlight is very good.
Read full review of CAST Highlight »
Vishal-Goyal
Chief Architect at Peristent Systems
Their technical team is pretty helpful. They provide excellent support.
Read full review of CAST Highlight »
Anonymous User
Senior Consultant at a consultancy
I would rate the technical support as a six out of ten. It could be improved.
Read full review of CAST Application Intelligence Platform »
Anonymous User
Consultant/Software Engineer at a tech services company
The solution does come with technical support. I've reached out to them to discuss bugs, which maybe need to be...
Read full review of CAST Highlight »

Review 1 of 9

Mahmoud Younes
Cyber Security Architects at VaporVM
I haven't contacted the tool's technical support yet.
Read full review of OpenText Enterprise Security Manager »
DayaramGoyal
Vice President, Technology at Cache Digitech Pvt Ltd.
Technical support for OpenText Micro Focus is average; while IBM provides good support, it's not excellent....
Read full review of OpenText Enterprise Security Manager »
Yash Brahmani
Devops Engineer at BNP Paribas
Micro Focus support is slow, and they should improve that.
Read full review of OpenText Core Application Security »
Anonymous User
Principle Specialist at a comms service provider
Customer Service: 7/10 - it could be better, but usually it's good. Technical Support: 8/10 - the TAM and team are...
Read full review of OpenText Application Quality Management »
Anonymous User
Monitoring Systems and Performance Engineer at a retailer
I don't remember the last time we reached out to tech support.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Chief Technology Officer (CTO) at a tech company
I have seen level 1 support has been decent over the last year. I'd rate them 3/5, but as you work your way up into...
Read full review of OpenText Service Virtualization »
Anonymous User
Information Security Analyst at a comms service provider
I think there is good technical skill with the technical support but their attitude and response time is not good.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Senior Systems Engineer at a tech services company
Data Protector is great software, but after we started getting support from Micro Focus, it was taking too much time,...
Read full review of OpenText Data Protector »
Anonymous User
Technical Analyst at a financial services firm
I would evaluate them as weak, unfortunately. They're barely bearable in the quality of the guys that support us....
Read full review of OpenText AI Operations Management »
Greg Stone
Partner at IS Nordic AS
A few times, we have had to go to technical support. Sometimes it is very fast. Quality is always high yet not perfect.
Read full review of OpenText Application Quality Management »
Anonymous User
Technical Consultant at a comms service provider
Technical support is very frustrating because we have probably 12 or 15 years’ experience with the products. We find...
Read full review of Micro Focus Asset Manager [EOL] »
Anonymous User
Senior Vice President Data at Adform
I haven’t used technical support, but the IT colleagues definitely have. I think they are rather happy with it. I...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Support director of academic systems
It's very good. We also have support from our partner, Micro Focus, so it's basically good on that.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
MiritGoldring
Delivery Manager at AMAN
Most of the time, I contact Micro Focus' R&D team if I need technical support, and they are very responsive.
Read full review of OpenText Real User Monitoring »
Anonymous User
System and Network Administrator at a financial services firm
Their Help Desk/Support is uneven. Sometimes, it takes a long time to talk to someone. Not all technicians know their...
Read full review of EVault [EOL] »
Abuzaid Saad
Head, IT Network, Security & Data Center at ARABSAT
The support is not good and they should really work to enhance the customer support experience.
Read full review of OpenText Data Protector »
Anonymous User
Service Assurance, Senior Manager at a computer software company
Technical support is good, but not perfect.
Read full review of OpenText SiteScope »
Anonymous User
Staff QA Engineer at a comms service provider
For any of the operators, the support is extremely useful. It's great, actually. They are always available on-time.
Read full review of OpenText Application Quality Management »
Anonymous User
VP IT Operations at RAK Ceramics
Technical support is good in parts. We have three centers. We have a center in the UAE, which is our biggest center....
Read full review of OpenText Output Management »
Alan Edwards, CISM
Chief Information Officer at a tech services company
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Service Manager at a financial services firm
We used technical support once in a while. The support is fantastic. Their response, expertise, and knowledge is...
Read full review of OpenText Service Virtualization »
Anonymous User
Test Engineer at a tech services company
Customer Service: 7.5/10. Technical Support: 7.5/10.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Dheeraj G
Information Security Engineer at a comms service provider
My experience with technical support has been very good.
Read full review of OpenText Core Application Security »
Anonymous User
Sr. Director, Corporate Information Security at a comms service provider
We've used technical support several time and found them to be good.
Read full review of OpenText Enterprise Security Manager »
Madhusudhan RTalluri
Principle Architect at Tech Mahindra
I have contacted support and would rate them about 7.5. That's because response time and resolution are good. They...
Read full review of ArcSight Analytics »
Anonymous User
Managing Director Benelux at a tech services company
A seven out of 10.
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Software Engineer at a marketing services firm
We paid for technical support for one year but did not use it very much so we discontinued its use.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Test Automation, DevOps & Performance Engineering at a financial services firm
As we have just begun using it, we have note let had to contact support.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
My experience with the technical support has been good.
Read full review of OpenText Static Application Security Testing »
Anonymous User
Member of Technical Staff at a tech company
The level of technical support by the sales engineers during our PoC was excellent.
Read full review of OpenText Analytics Database (Vertica) »

Review 1 of 30

Technical Support

No Data Available

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