Compare BMC vs Tricentis

BMC

Based on 464 reviews.

Tricentis

Based on 208 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

BMC Compuware Topaz Total Test

Commonwealth of PA

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

Control-M

13 reviews

BMC Helix ITSM

8 reviews

BMC TrueSight Operations Management

9 reviews

Tricentis Tosca

24 reviews

Tricentis NeoLoad

13 reviews

Tricentis qTest

3 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Educational Organization

18%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John_Rooney
Vice President of Managed Services at Park Place Technologies
Park Place Technologies brought in TrueSight for three reasons. The first reason was the Presentation Server - the...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Maintenance Manager at a transportation company
We schedule the majority of our SAP jobs Control-M. We do that globally for all the production plants. We have tens...
Read full review of Control-M »
VinnieLima
Managing Director at VVL Systems
Primarily, it is to understand the cloud baseline against regulatory controls. The primary use case is to identify...
Read full review of BMC Helix Cloud Security »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Anonymous User
Application Performance Mnagement Specialist at a insurance company
* We collect performance data on all things, whether it's private cloud or physical servers. * We provide sizing...
Read full review of BMC TrueSight Capacity Optimization »

Review 1 of 5

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Ismail Aboulezz
Chief Executive Officer at LeaseWeb
Some customers directly contact me for presales consultation, installation, customization, and training. However, the...
Read full review of BMC Remedy »
Elsayed Aboelnaga
System Engineer at Uranium For IT Solutions
In our company, we haven't faced any issues because of which we had to contact the solution's technical support.
Read full review of BMC Remedy »
Shane Bailey
Automation Engineer at CARFAX
They're very responsive. I'd rate them a 10 out of 10.
Read full review of Control-M »
Fairoz Gadad
Project Manager at a computer software company
BMC's technical support team needs to improve. Right now, the problem over here is we are not getting the exact...
Read full review of BMC Helix ITSM »
SiddharthSinha
Chief Executive Officer at Kinsfolk Technology Private Limited
Overall, I would rate BMC's technical support a five out of five, they are good.
Read full review of BMC TrueSight Orchestration »
Faisal-Syed
Technical Lead at GBM
Technical support is good. I didn't, you know, I didn't interact with support people for BMC Helix Discovery, but I...
Read full review of BMC Helix Discovery »
AmanSrivastava
End User Support at Genpact - Headstrong
When I joined the organization, I reached out to the support team. At that time, I connected with the tech person...
Read full review of BMC Remedy »
Danny Quezada
Developer at a tech services company
The tool's support is good.
Read full review of BMC TrueSight Operations Management »
Anonymous User
Senior BMC Remedy Consultant at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of BMC Helix ITSM »
Anonymous User
Tech Lead at a tech services company
BMC was very helpful in those areas where we submitted tickets. Overall their technical support was very good. It...
Read full review of BMC TrueSight Server Automation »
Sami Tuominiemi
Junior Unix Specialist at Oy Samlink Ab
I would rate their technical support as five out of five. They have been really helpful and knowledgeable. Even...
Read full review of Control-M »
Anonymous User
Sales Engineer at a tech services company
They solved the problem most of the time. I would rate them a nine out of ten. It would be good to have Brazilian...
Read full review of BMC Helix ITSM »
Jagdish Nayak
IT Architect/ Control-M Administrator at MultiPlan
The support was better previously. Nowadays, the support is less responsive and accurate, unlike the past ten years...
Read full review of BMC Control-M Managed File Transfer »
Mogle
Senior BMC Remedy Consultant at Mogle & Partners Limited
The technical support is very good and I would rate it a nine out of ten. At times, you have a critical issue and you...
Read full review of BMC Helix ITSM »
Anonymous User
Works at a government
BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most...
Read full review of BMC TrueSight Server Automation »
Anonymous User
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Anonymous User
IT Mainframe Lead Developer at a consumer goods company
Customer Service: I never had to contact customer service. Technical Support: I never had to contact technical support.
Read full review of BMC Compuware Xpediter »
Anonymous User
Data Center Operations Supervisor at a non-tech company
The technical support is great. They get it back to you right away. As soon as you open up a ticket, they are on it....
Read full review of Control-M »
Shulamit Agami
Department Manager at a insurance company
We have not contacted the Technical support directly. Instead, we have a company in Isreal for support.
Read full review of BMC TrueSight Orchestration »
Anonymous User
Director at a performing arts
BMC support is an eight out of 10. Everyone has centralized outsourcing for the first line of their service desk....
Read full review of Control-M »
Anonymous User
Control-M Analyst at a retailer
The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer...
Read full review of Control-M »
Anonymous User
Disaster Recovery Specialist at a tech services company
We have a partner for Tier I support, but I have used Tier II BMC support a few times. They were very responsive and...
Read full review of BMC FootPrints Service Core »
Jason Shewbert
Lead Mainframe Systems Programming Analyst at a logistics company
As far as the software vendors that I work with go, Compuware has some of the best support, in terms of listening to...
Read full review of BMC Compuware Topaz Workbench »
Yogita Survase
BMC discovery consultant at Radium Technologies Ltd
The technical support services are good.
Read full review of BMC TrueSight Server Automation »
Anonymous User
IT Operations Specialist
We only use our partner's support.
Read full review of Control-M »
ANIRUDH RAMESH
Manager Application Services at a tech services company
BMC technical support is really good. Their turnover time is within one hour, which is pretty good.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Service Assurance Manager at a comms service provider
We've been satisfied with technical support. We haven't come across any bottlenecks in the service provided.
Read full review of BMC Remedyforce [EOL] »
Issam OUASSOU
Senior Consultant IT at Société Générale Maroc
I have worked with BMC technical support and I would rate them a nine out of ten. They respond very quickly,...
Read full review of Control-M »
Claudio Gerez
System Programmer at a financial services firm
BMC has very good people. Their support has been excellent. We had very quick replies. Their technicians have always...
Read full review of Control-M »
Anonymous User
BMC Remedy Developer at a energy/utilities company
I have had a bad experience with the support. Their knowledge was lacking, the response times were not always good...
Read full review of BMC Helix ITSM »

Review 1 of 30

Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
PrabhuKrishnamoorthy
Senior Director at Ascendion
I would rate the technical support for Tricentis Tosca as ten out of ten. My experience has been positive; their...
Read full review of Tricentis Tosca »
Nigel Powell
QA Lead Engineer at Test Performance
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
Anonymous User
Senior Automation Consultant at a tech services company
Technical support is available via chat or by raising an incident. They are often able to resolve minor issues. It...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
Anonymous User
Test Lead at a insurance company
I would rate the level of technical support as average.
Read full review of Tricentis Tosca »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
SridharNellore
Performance Test Lead at HTC
Connecting with the solution's technical support can be time-consuming. The turnaround time for a ticket raised is...
Read full review of Tricentis NeoLoad »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Mukesh Dhingra
Assosiate Project Manager at a tech services company
Technical support's turnaround time for issue response is too good.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Salesforce Admin/Tester/TOSCA Automation Tester at a healthcare company
Good.
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
Deepak Shinde
IT Consultant
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

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