Compare BMC vs Rapid7

BMC

Based on 240 reviews.

Rapid7

Based on 178 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Control-M

30 reviews

BMC Remedy [EOL]

23 reviews

BMC Control-M Managed File Transfer

6 reviews

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

7 reviews

Rapid7 Metasploit

10 reviews

Top Industries

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark_Francome
Senior System Specialist at a financial services firm
Over the years, I have worked with various firms to install and configure this system. The primary use case is...
Read full review of Control-M »
Brian Westerman
Director of R&D at Syzygy Inc.
We use the solution clone test files.
Read full review of BMC AMI DevX »
Anonymous User
Solutions Consultant at a consultancy
Mostly, customers need to perform file transfers, which is a main use case for many customers. Many customers I...
Read full review of BMC Control-M Managed File Transfer »
Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
My primary use case for Remedyforce is for clients who do not have a requirement on the CMDB (Configuration...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
IT Analyst at a tech vendor
We primarily use the solution to deal with problems in the production environment.
Read full review of BMC AMI Strobe »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

AishwaryaDeshpande
Assistant manager at a tech vendor
For BMC technical support, I would rate it a seven out of ten. Sometimes the support is not readily available, and...
Read full review of BMC Control-M Managed File Transfer »
Bhaskar Nethaji
Consultant at TE Connectivity
I did not receive help from BMC's service team in mapping out my migration; we did it ourselves.
Read full review of Control-M »
MohammedOmer
Senior Information Technology Support Analyst at Qatar Development Bank
We don't contact directly. We go through the vendor. We have a vendor who represents the Middle East and will finish...
Read full review of BMC Remedy [EOL] »
Vishal Leekha
Sr Manager at Vodafone
Support is an area that requires significant improvement.
Read full review of Control-M »
Ameet Darole
IT Service Delivery at Abcl
BMC's support is generally good. However, BMC works through intermediaries or vendors for support, so you don't...
Read full review of BMC Remedy [EOL] »
Elsayed Aboelnaga
System Engineer at Uranium For IT Solutions
In our company, we haven't faced any issues because of which we had to contact the solution's technical support.
Read full review of BMC Remedy [EOL] »
Ismail Aboulezz
Chief Executive Officer at LeaseWeb
Some customers directly contact me for presales consultation, installation, customization, and training. However, the...
Read full review of BMC Remedy [EOL] »
Raghavaraju R
Technical Lead at HCL Technologies
We have an administrative team that has the privilege of raising technical support. We will do the Genesys part,...
Read full review of BMC Control-M Managed File Transfer »
Raouf Magdy
Fintech Analytics Lead at a tech vendor
I would rate the technical support for Control-M a nine.
Read full review of Control-M »
Anonymous User
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Karim
Director Information Technology at a insurance company
We used other solutions from BMC as well, and their customer support was always great. I give them a 10 out of 10....
Read full review of Control-M »
Anonymous User
IT Mainframe Lead Developer at a consumer goods company
Customer Service: I never had to contact customer service. Technical Support: I never had to contact technical support.
Read full review of BMC AMI DevX »
Raul Galicia
Batch Scheduling Administrator at a computer software company
I would rate the technical support an eight out of ten. We have been dealing with BMC for several years and when you...
Read full review of Control-M »
Anonymous User
Senior Consultant at a tech services company
BMC technical support is great. I rate it 10 out of 10. We have received immediate help with issues.
Read full review of Control-M »
Robert-Stinnett
Sr. Automation Engineer at a computer software company
Technical support tends to be very helpful.
Read full review of Control-M »
Anonymous User
Principal Solutions Architect at a tech services company
We have a premium support contract and it has been good for us. Whenever we raise an issue, they are responsive and...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
Teddy Thembe
CIO at Tembe Mogale Group
I would rate technical support from Control-M as a seven out of ten because the turnaround time was not adequate when...
Read full review of Control-M »
Anonymous User
RPA-WLA BU DIRECTOR at a tech services company
Their technical support is good. It is easy to consult them, and they provide a lot of information about the reason...
Read full review of BMC Control-M Managed File Transfer »
Zubin Shah
AWS Certified Solution Architect at a tech services company
I didn't use their technical support.
Read full review of Control-M »
Anonymous User
Technical Lead at a tech services company
Technical support is very good.
Read full review of Control-M »
Paul Wayland
VP Control-M Scheduling at Northern Trust
Most of the time we don't get the answers we're looking for. That's why we use a consultant company.
Read full review of Control-M »
Jim Perrone
E-Business Engineer at a financial services firm
The technical support is extremely helpful. You can provide just a basic description of your case. If they need to,...
Read full review of Control-M »
Anonymous User
Lead Consultant at a media company
Jesse, my account manager, is very prompt and he answers all my questions in a timely manner. We have hardly reached...
Read full review of Control-M »
Anonymous User
Consultant, Production Control Services at a tech services company
Customer Service: BMC service was excellent. Technical Support: Excellent.
Read full review of Control-M »
AbdulBudhwani
Architect at a financial services firm
It was a challenge to get the direction on how Control-M should be implemented. As we learned about new requirements...
Read full review of Control-M »
FaisalSyed
Presales- BMC Software at TechAccess
I am not that satisfied with their customer support. I would give them a 4 or 3.8 out of 5. Sometimes, they don't...
Read full review of Control-M »
Anonymous User
Cloud/Devops Engineer at a computer software company
We have had occasional response issues with their customer service. They do not always provide timely support.
Read full review of Control-M »
Anonymous User
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Imraan Grace
Software Developer at Money Gram
We contacted the support team for a failover issue. They fixed the error remotely.
Read full review of BMC Control-M Managed File Transfer »

Review 1 of 30

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

No Data Available

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