Compare BlueCat vs Progress Software

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

LiveNX

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveSP

Darpa, Hanover, AT&T, Cardinal Health, Dillard's, Alaska Airlines

LiveAssurance

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

WhatsUp Gold

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Popular Solutions

17 reviews

3 reviews

2 reviews

2 reviews

3 reviews

6 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Financial Services Firm

12%

Construction Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bob Fuller
Engineering Specialist at Community Health Systems
Predominantly, my use cases for BlueCat Integrity include DDI, DHCP, and DNS services within our organization.
Read full review of BlueCat Integrity »
Ashwani Bansal
Senior Solution Consultant at Orange
For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a...
Read full review of LiveNX »
LeandroFreitas
Senior Network Engineer at a tech vendor
In our network, BlueCat Edge acts as the central point of contact for all DNS requests. It essentially functions like...
Read full review of BlueCat Edge »
AjayKumar19
Senior Software Engineer at Microchip Technology Inc.
I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for...
Read full review of OmniPeek »
Anonymous User
Chief of IT Architecture at a financial services firm
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an...
Read full review of LiveAssurance »

Review 1 of 5

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at Safaricom
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Venkat Lkmula
Tech spesialist at INT tech services
The support from OmniPeek is good. You need to know where to look when you are facing issues, and you can click for...
Read full review of OmniPeek »
Keerthi Kumar Sangaraju
Technology Manager at a tech services company
BlueCat's technical support is very good.
Read full review of BlueCat Integrity »
Bob Fuller
Engineering Specialist at Community Health Systems
It was very easy with guided assistance from BlueCat Integrity teams. The key reason why it made it so much easier...
Read full review of BlueCat Integrity »
Bob Stiles
Cyber Security Architect Engineer at a financial services firm
Customer support is very good, with knowledgeable and eager staff.
Read full review of LiveAssurance »
Bob Fuller
Engineering Specialist at Community Health Systems
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Sanchit Makkar
Soc For Ddi at a tech consulting company
BlueCat customer support is really friendly. We have a weekly call set up with BlueCat support team wherein they...
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a tech vendor
I have contacted the technical support or customer support every week. I believe that we have the premium support...
Read full review of BlueCat Integrity »
Mahesh Doshi
IT at a energy/utilities company
If enhancements are not required, then support for the product is good. The solution was a new product so we wanted...
Read full review of LiveNX »
Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
The technical support from OmniPeek is really great. I would rate them eight or nine out of ten.
Read full review of OmniPeek »
Srinivasan-V
DDI Engineer at TWO95 International, Inc
The technical support is responsive and they have resolved any issues we have had.
Read full review of BlueCat Integrity »
Ryan Michael Patterson
Senior Security Engineer at a tech services company
My recent experience with BlueCat's technical support has been excellent. Their deep understanding of the platform is...
Read full review of BlueCat Integrity »
Nirmesh Solanki
Network DevOps at a pharma/biotech company
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase...
Read full review of BlueCat Integrity »
Ian Slade
Sr. Manager Network Engineering and Architecture at a tech vendor
I rate BlueCat support six out of 10. They used to have a free technical account manager for enterprise deployments....
Read full review of BlueCat Integrity »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
I would rate them a solid nine out of ten. They are there. They always jump in when we have an issue. The issues are...
Read full review of BlueCat Edge »
Salman Rahman
Cyber Security IT Engineer at a financial services firm
While we utilize Datadog's remote checkup for on-premise devices rather than the cloud-based BlueCat Infrastructure...
Read full review of LiveAssurance »
LeandroFreitas
Senior Network Engineer at a tech vendor
We're very impressed with BlueCat's premium support service. They're highly engaged, holding bi-weekly meetings to...
Read full review of BlueCat Edge »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10.
Read full review of LiveNX »
Anonymous User
Director feature network at a tech consulting company
The customer service and support team is constantly growing. It is good when you get the right people, who are...
Read full review of LiveNX »
Anonymous User
Network Engineer at a healthcare company
I love their customer service. They are pretty awesome. I've been working with them over the last few weeks on the...
Read full review of BlueCat Integrity »
Igor Savic
DevOps at a marketing services firm
My experience with customer support was very good. We had not major issues, only minor ones working with BlueCat and...
Read full review of BlueCat Integrity »
Anonymous User
System Engineer at a aerospace/defense firm
Their technical support is good. The previous solution that we were using was open source. BlueCat's technical...
Read full review of BlueCat Integrity »
Douglas Padilha
Network Engineer at a tech vendor
I am satisfied with its customer service and support. I would rate it eight out of ten.
Read full review of BlueCat Integrity »
Anonymous User
Senior Cloud Engineer at a insurance company
Awesome customer service from BlueCAT whenever we needed.
Read full review of BlueCat Integrity »
Frederic Girard
Developer for DDI Team at Cgi Deutschland KG
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Anonymous User
Senior systems specialist at a tech services company
I have never contacted technical support.
Read full review of OmniPeek »
Omar Carrillo
Cybersecurity & Privacy Executive at Access Quality
BlueCat Integrity's technical support is unsatisfactory because they are slow to respond, and we consistently find...
Read full review of BlueCat Integrity »
Anonymous User
Network Architect at a financial services firm
The support is very good. They can provide us with solutions to pretty much any weird requests we come up with. They...
Read full review of BlueCat Integrity »
Donatas-Bukelis
Project Manager at Hilti
In the limited contact I have had with BlueCat Integrity's support, they have been excellent.
Read full review of BlueCat Integrity »
Anonymous User
System/Network Administrator at a manufacturing company
I have never had to contact technical support.
Read full review of BlueCat Edge »
Anonymous User
Enterprise Architect at a financial services firm
Technical support responsiveness presents a concern. While it's comparable to other vendors like Microsoft, I expect...
Read full review of BlueCat Edge »

Review 1 of 30

Abduh Rumfot
It Security Consultant at juke
The support team is very communicative and provides fairly good support.
Read full review of Kemp LoadMaster »
Argha Das
Senior Associate at Cognizant
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
Arun S .
Senior Consultant at a tech services company
I have not contacted technical support.
Read full review of Chef »
Gijish Vikraman
Manager - Integration (Supply Chain) at a healthcare company
I initially submitted a few tickets regarding MOVEit's capabilities, and our system engineers may have created a few...
Read full review of MOVEit »
PeterForster
Senior Consultant at a tech services company
I have never seen a vendor offer such great support to users, to be honest. I rate the technical support a ten out of...
Read full review of Kemp LoadMaster »
Sai Chandra
Principal Engineer at Wipro Limited
Customer support is quite good.
Read full review of Chef »
MohammedHashim
Principal Architect at Brillio
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more...
Read full review of Chef »
IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
Anonymous User
Information Technology Manager at Larson Engineering, Inc.
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at Kliniken Maria Hilf GmbH
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Anonymous User
IT Senior Systems Administrator at a tech consulting company
When I first started, I did contact the technical support team to see whether I could get the new version of the...
Read full review of WhatsUp Gold »
Erik Wie
IKT Konsulent at a government
In terms of customer support, I've only used the service online and I've never had any phone support. I think I only...
Read full review of WhatsUp Gold »
Anonymous User
IT Services Manager at dSPACE GmbH
The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the...
Read full review of Kemp LoadMaster »
Anonymous User
Manager, Building and IT Infrastructure at Gaz Métro Plus, Inc.
Great support, fast and really professional.
Read full review of Kemp LoadMaster »
Anonymous User
Consultant at DXC
Technical support is smooth and responsive.
Read full review of Kemp LoadMaster »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Anonymous User
IT Director at a computer software company
I have had no issues at all with their support team.
Read full review of Kemp LoadMaster »
Alastair Brand
MD at Thembanet
Technical support is good.
Read full review of WhatsUp Gold »
JimRyan
IT Manager at SWITCHCRAFT INC
Support has been easy to deal with. I have only needed to contact them a few times during the initial setup. Once...
Read full review of Kemp LoadMaster »
Anwar AL_Omari
IT Manager at SABA Bank
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
Anonymous User
Director of IT at a computer software company
Technical support is nice, they will help you over the phone/email but I had few questions about the design and even...
Read full review of Kemp LoadMaster »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Joel Backshat
CTO at FCamara
I would rate the technical support as a ten out of ten. Amazon is a great partner.
Read full review of Chef »
Sharath Annabathina
Senior Software Engineer at BMS
As a developer, I don't use the technical support.
Read full review of Chef »
Anonymous User
Network Administrator at a transportation company
The support is great.
Read full review of Kemp LoadMaster »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anonymous User
Network and System Administrator at Guardian Capital Group Ltd
Service is great, easy to work with, and always responsive.
Read full review of Kemp LoadMaster »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »

Review 1 of 30

Technical Support

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