Compare Blue Medora vs ManageEngine

Blue Medora

ManageEngine

Based on 369 reviews.

Sample Customers

True Visibility Suite

Cherry Health, Town of Castle Rock (Colorado), News UK, Rent-A-Center

SelectStar

Percona

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Popular Solutions

ManageEngine ServiceDesk Plus

8 reviews

ManageEngine Endpoint Central

7 reviews

ManageEngine OpManager

7 reviews

Top Industries

Construction Company

24%

Comms Service Provider

15%

Educational Organization

Outsourcing Company

12%

Comms Service Provider

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

ManojNair2
Director at a tech services company
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
ManageEngine Log360 was used as a central log collecting system from all Unix and Windows servers that our products...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »
Ashutosh Jha
Project engineer at IT Solution india private limited
I am using ManageEngine OpManager for network and server reliability. We have multiple locations, so integrating all...
Read full review of ManageEngine OpManager »

Review 1 of 5

Customer Service

No Data Available

AdeolaEkunola
Director at NIGERCUBES LTD
Services from the solution's technical support have been satisfactory.
Read full review of ManageEngine Patch Manager Plus »
Jaiveer Verma
System Engineer at Alethe consulting Pvt Ltd
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
CarlosPerez7
Director of IT at Health Choice Network, Inc.
The customer service is not as good as it should be. Sometimes they get a little convoluted.
Read full review of ManageEngine ServiceDesk Plus »
Karthik G
Enterprise Pre-sales Specialist at a manufacturing company
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
Burak Karakurt
Consultant at TurkOnay Elektronik Para ve Ödeme Hizmetleri A.Ş.
The company as a customer did not interact much with ManageEngine's technical support. However, it is known that one...
Read full review of ManageEngine Log360 »
Dmytro Petrashchuk
CTO at IT Specialist LLC
ManageEngine's technical support team are very helpful and do their best to solve any question. In general, I'm very...
Read full review of ManageEngine ADAudit Plus »
Rakhul K
System Admin-Network Engineer at Macrosoft
We haven't needed any support but I think everything is available on YouTube.
Read full review of ManageEngine Endpoint Central »
Syed Fahad ALi
System administrator at National Foods
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate the technical support a seven out of ten. We have been using the solution for almost a year and haven't faced...
Read full review of ManageEngine ADManager Plus »
Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have not used customer service and support.
Read full review of ManageEngine OpManager »
Anonymous User
Senior Presales/Business Developement at a tech vendor
The technical support for ManageEngine is average. I rate the technical support a five or six out of ten. The support...
Read full review of ManageEngine Applications Manager »
Kamal-Patel
Software Engineer at Galaxy Office Automation Pvt. Ltd.
The ManageEngine technical support team deserves a rating of ten out of ten because we receive up-to-date support.
Read full review of ManageEngine ServiceDesk Plus »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Llahir Albar
Technical Solution Specialist at Crypto-gen
Technical support isn't as good as it could be and is a service that needs work.
Read full review of ManageEngine OpManager »
MohammedShaheer
IT Administrator at Qatar Diyar
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Srinivasan Naidu
Senior System Engineer at Qatar Petroleum
They are helpful, but all the new feature deployment takes a lot of time, so it is not very responsive.
Read full review of ManageEngine Applications Manager »
Alen RoieTatco
AVP - ICT IT Operations at Maxicare Healthcare Corporation
The technical support for ManageEngine ServiceDesk Plus is good, considering it's partnered with a local company here...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Engineer at a tech services company
Rating the technical support on a scale of one through ten where ten is the best, I would have to give it less than...
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
IT Systems Manager at Algorythma
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Kaja Salaudin
System Administrator at Agility
They provide us with comprehensive support. I would rate it ten out of ten.
Read full review of ManageEngine AssetExplorer »
Anonymous User
IT Infrastructure and Security Manager at a logistics company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.