Compare BlackBerry vs SmartBear

BlackBerry

Based on 89 reviews.

SmartBear

Based on 234 reviews.

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Bitbar vs. BrowserStack

January 2026

BrowserStack vs. Bitbar

Updated: January 2026

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

Bitbar

Rovio, Paf, Supercell, NITRO Games, Seriously, AVG, Google, Bosch, Yahoo, Microsoft, Yandex, Mozilla, eBay, PayPal, TESCO, Cisco WebEx, Facebook, LinkedIn, skype, Subway

Popular Solutions

BlackBerry Cylance Cybersecurity

8 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

SmartBear TestComplete

6 reviews

ReadyAPI

4 reviews

ReadyAPI Test

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Government

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

11%

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

GauthamVakapalli
Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at a security firm
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at a computer software company
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
Walter Wirch
Technical Expert at a comms service provider
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in...
Read full review of CucumberStudio »
AhmedAllalen
Development team leader / APPR at a government
The application is smaller than the transaction applications. It's a very delicate, complex application. Now I use...
Read full review of SmartBear TestComplete Mobile »
PrashanthKumar
Lead QA Engineer at a computer software company
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite product since 2019. Within our organization, specifically one service unit at...
Read full review of AlertSite »

Review 1 of 5

Customer Service

Kums K
Cloud Systems Analyst at a tech services company
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at a tech services company
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
GauthamVakapalli
Account Manager at a tech services company
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Patrick Scolyer-Gray
Founder & CEO at a tech services company
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at a healthcare company
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Niels Aerts
Founder at a security firm
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Arifin-Ritonga
Senior Consultant at a tech services company
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
Thomas Reisel
IT Manager at a manufacturing company
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Denni Sembiring
Deputy Technical Service Lead at a tech services company
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at a construction company
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
KenCameron
Managerial Agent at a educational organization
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

SandeepTarwe
Team lead at a consultancy
From the feedback I received from my team members who contacted technical support, it was good. I personally never...
Read full review of AlertSite »
Sowmya Somepalli
Senior Automation Engineer at a financial services firm
I think the support is good, but it's not immediate because we have many layers. If I have a question, I take it to a...
Read full review of ReadyAPI »
Ashwini Mude
QA Technical Lead at a tech services company
Mostly, support is fine. We found, while installing the licenses, we got a quick response from the technical team....
Read full review of ReadyAPI Performance »
Kapil Tarka
Test Manager at a tech services company
We contacted technical support when we were just getting started. They were very responsive. We already used their...
Read full review of SmartBear LoadNinja »
Son-Vu
Technical Lead/Principle Java Engineer at a tech vendor
I spoke with technical support about an issue and they were helpful. I rate technical support an eight out of ten.
Read full review of ReadyAPI Virtualization »
RolandCastelino
QA lead at a financial services firm
One time I got help from the technical support team, and they were good. They were able to understand my issue and...
Read full review of ReadyAPI »
SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at a tech vendor
The support from SwaggerHub is decent yet not the best. The response time needs improvement as it takes a while to...
Read full review of SwaggerHub »
Faiz Ahmed
Test Automation Specialist / Lead at a consultancy
I rate ReadyAPI support eight out of 10. There is some room for improvement. Because we are paying such a huge cost,...
Read full review of ReadyAPI Test »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
Anonymous User
Architecture Analyst at a tech company
I would rate the level of technical support as excellent.
Read full review of SmartBear TestComplete »
Andrew Kemboi
Digital Bank-QA and DevOps Lead at a financial services firm
Since we have been using SoapUI Pro, we have not required technical support because it is an easy-to-use tool. There...
Read full review of ReadyAPI Test »
Anonymous User
Works at a computer software company
The customer service was pretty great. Andrew made sure to get all the information needed to send my issue to the...
Read full review of CrossBrowserTesting »
IsaacSamuel
Assistant Director at a consultancy
I have contacted customer service and support several times. When we first began to use the solution, we would reach...
Read full review of AlertSite »
Vallalarasu Pandiyan
Test Architect at a tech services company
Technical support is good. Either we can raise a technical support ticket with them, which gets answered in 24 hours...
Read full review of SmartBear TestComplete »
Damon Lin
Senior Engineer at a tech vendor
This is a lot of documentation provided for support but they still need some important information to be added. For...
Read full review of ReadyAPI »
Anonymous User
QA Engineer at a tech vendor
Actually, I've never used the support. I asked the question in some forum, but didn't receive answers. If that forum...
Read full review of Zephyr Enterprise »
Marc Medina
Test Automation Architect at a construction company
I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support....
Read full review of SmartBear TestComplete »
Julio De Lima
Principal QA Engineer at a consultancy
Eight out of 10.
Read full review of SmartBear TestComplete »
Anonymous User
Software Test Engineer at a tech services company
I'm pretty satisfied with technical support. The only problem is this that if we can't send a sample application,...
Read full review of SmartBear TestComplete Mobile »
Anonymous User
Sr QA Analyst / Water Street at a tech services company
The support is fast.
Read full review of CucumberStudio »
Anonymous User
Analista de TI Sênior/Teste de Software at a tech vendor
Good, I only needed it once.
Read full review of SmartBear TestComplete »
Anonymous User
SDET at a consultancy
Support was good.
Read full review of ReadyAPI »
Sid Sharma
Lead QA Analyst
If we are facing issues with the tracking calls or any other APIs that we have, a few members are trained to provide...
Read full review of ReadyAPI Test »
Deva Veluchamy
Test Automation Lead/Consultant at a tech services company
Customer Service: Customer service and technical support from SmartBear is more responsive. Active SmartBear forums...
Read full review of SmartBear TestComplete »
RobBlack
Enterprise Software Quality Architect at a tech vendor
I would rate technical support as eight out of 10.
Read full review of ReadyAPI Test »
Harry Mc Kay
QA Manager at a computer software company
I didn’t require any technical support.
Read full review of SmartBear TestComplete »
Anonymous User
QA Leader at a tech services company
I would say that if you are in any doubt, they can really count on the customer support team, they answer really fast...
Read full review of ReadyAPI Test »
Anonymous User
Software Developer at a university
Quick response from the support and forum.
Read full review of ReadyAPI Test »
Umesh Kavali
Test Engineer
I have not had to reach out to SwaggerHub technical support directly, as most issues we faced were either minor or...
Read full review of SwaggerHub »
Maggie Jones
QA Automation Engineer and Web Developer at a tech vendor
The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive.
Read full review of CrossBrowserTesting »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.