Compare Bitdefender vs Trellix

FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems

Trellix Advanced Threat Defense

The Radicati Group, Florida International University, MGM Resorts International, County Durham andDarlington NHS Foundation Trust

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

Bitdefender GravityZone EDR

4 reviews

Bitdefender GravityZone Enterprise Security

5 reviews

Bitdefender Security for AWS

15 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Comms Service Provider

13%

Outsourcing Company

10%

Manufacturing Company

Construction Company

Outsourcing Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
My main use case for Bitdefender Security for AWS is primarily for investigation purposes. Bitdefender Security for...
Read full review of Bitdefender Security for AWS »
Robin Cook
MSP Partner Manager at a computer software company
Bitdefender Total Security is used for my own personal use.
Read full review of Bitdefender Total Security »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Analyst at a tech services company
My usual use cases for Bitdefender GravityZone EDR mostly involve zoning, reviewing EDR policies, and vetting for...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 5

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Rias Majeed
CTO at Exceed NetSec LLC
So far, we are very good. Our distributor is very cooperative, and we have been working with them for quite a long...
Read full review of Bitdefender GravityZone Enterprise Security »
STAVROS NANOPOULOS
Chief Executive Officer at Razor Technology Consultants
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
HarshBhardiya
SOC Engineer at a outsourcing company
I have never communicated with Bitdefender's technical support, as my team members handle it by raising tickets and...
Read full review of Bitdefender GravityZone EDR »
Nadeem Iqbal
Cloud Technical Engineer at a comms service provider
My experience with Bitdefender customer support has been positive overall. The support team is generally responsive,...
Read full review of Bitdefender Security for AWS »
Kevin Mabry
CEO at Sentree Systems, Corp.
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
Jörg Köhler
Owner at AvalisNT AG
I have not had too many cases where I've needed support. Typically, I first go to NinjaOne, which then dispatches...
Read full review of Bitdefender GravityZone XDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I rate Bitdefender support eight out of ten. The support provided by our team and the global team is good.
Read full review of Bitdefender GravityZone XDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
Anonymous User
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Gerente General at a computer software company
I rate the technical support of Bitdefender GravityZone Ultra Plus a five out of five. They are very good.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »
STEPHANE BERGERAT
Technical Director at CINETIC IT
I would give Bitdefender GravityZone Extended Detection and Response (XDR) technical support a rating of nine. It's...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Anonymous User
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »
Anonymous User
Datacenter Engineer at a university
Technical support has been good. They are kind and respect our issues. I have received the help I need.
Read full review of Bitdefender GravityZone EDR »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
Den Kozlov
BDM at Vision IT
The technical support of the solution is good.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
WalterMhlongo2
IT Consultant at Sanlam
We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
IT Manager at voluntis
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone EDR »
Victor Odoyo
Director at Kisii County Government
The technical support was on point.
Read full review of GravityZone Business Security »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Ti Machado
Gerente De Ti at Grow Up
The customer support for Bitdefender Security for AWS has a 24x7 SLA, but we are usually served within up to three...
Read full review of Bitdefender Security for AWS »
Anonymous User
Telecommunications and Infrastructure Manager at a manufacturing company
We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all....
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Zaw Htun
Cybersecurity Manager at PHH
The technical support team is responsive and helpful, particularly when addressing technical issues during deployment...
Read full review of Trellix XDR »
BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
Technical support is very responsive. Sometimes there is a delay. I understand, but it's okay.
Read full review of Trellix Helix Connect »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security Platform »
Sheikh Abdul Hannan
Technical Manager at Jlogic Innovations
Earlier, the technical support from Trellix was not good, but currently, there has been very significant improvement...
Read full review of Trellix Helix Connect »
Sampath Acharya
Technical Associate at Valuepoint Systems
Technical support is rated seven out of ten. The response time is a notable issue.
Read full review of Trellix Endpoint Security Platform »
Jorge Abalo
Endpoint Security Analyst at BNP Paribas
I appreciate the customer support, particularly if you can effectively communicate the issue you are experiencing.
Read full review of Trellix Collaboration Security »
ShaneStutzman
CyberSecurity Engineer at a government
Their tech support is average.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Vice President at a financial services firm
Technical support could be improved. Our team worked with the product reps to coordinate requirements and deploy.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Presales Manager
Customer support for Trellix Network Detection and Response is excellent, with almost immediate responses to our...
Read full review of Trellix Network Detection and Response »
Abdelattim Abdelattim
Security Administrator at EJADA
The solution's support team responds quickly.
Read full review of FireEye Managed Defense [EOL] »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of Trellix MOVE AntiVirus »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
Manager - Computing at a tech services company
Their support is not good. It needs to be improved.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at a tech services company
The customer support is good.
Read full review of Trellix Endpoint Security Platform »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Assistant Manager - Technology, Media and Telecom Research at a tech services company
I have not contacted technical support. My dealer is in contact with them for me.
Read full review of Trellix MOVE AntiVirus »
Firat Firat
Sr Network & System Engineer at a tech services company
Customer support for Trellix Collaboration Security is responsive and helpful when I have reached out.
Read full review of Trellix Collaboration Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Works at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Intel Security Systems Engineer at a tech services company
Intel Security technical support is very efficient, although the wait times on the customer support line can be quite...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Consultant, Presale and System Engineer at a tech services company
Customer Service: Customer service is very good and very professional. Technical Support: Technical support is very...
Read full review of Trellix ESM »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security Platform »
Sathyanarayanan R
Cybersecurity Specialist at a tech vendor
Customer support for Trellix IVX for Enterprise Applications is very good in theory. However, you must follow up with...
Read full review of Trellix IVX for Enterprise Applications »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
Mustapha
Senior Security Engineer at Secure Future
I am the technical support point of contact.
Read full review of Trellix Collaboration Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
Anonymous User
Manager Pre-Sales (ICT) at CNS Engineering
The technical support is great, they provide good service.
Read full review of Trellix MOVE AntiVirus »
Ersa Spahiu
Security Engineer at PC Store
The solution's technical support is great. Once you open a ticket with Trellix's support team, they contact you, and...
Read full review of Trellix ESM »

Review 1 of 30

Technical Support

No Data Available

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