Compare Bitdefender vs SonicWall

Bitdefender

Based on 152 reviews.

SonicWall

Based on 262 reviews.

Latest Research

Buyer's Guide

Bitdefender Total Security vs. SonicWall Capture Client

June 2025

SonicWall Capture Client vs. Bitdefender Total Security

Updated: June 2025

Buyer's Guide

GravityZone Business Security vs. SonicWall Capture Client

June 2025

SonicWall Capture Client vs. GravityZone Business Security

Updated: June 2025

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

June 2025

Bitdefender GravityZone Enterprise Security vs. SonicWall Capture Client

Updated: June 2025

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

Bitdefender GravityZone EDR

17 reviews

Bitdefender GravityZone Enterprise Security

13 reviews

GravityZone Business Security

9 reviews

SonicWall NSa

14 reviews

SonicWall TZ

12 reviews

SonicWall SMA

2 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

13%

Financial Services Firm

Government

Computer Software Company

16%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Rias Majeed
CTO at Exceed NetSec LLC

Read full review of Bitdefender GravityZone Enterprise Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I use Bitdefender Sandbox Analyzer ( /products/bitdefender-sandbox-analyzer-reviews ) mostly whenever there is any...
Read full review of Bitdefender Sandbox Analyzer »
Baher Ezzat
System Delivery Manager at City Club
We use Bitdefender GravityZone Extended Detection and Response (XDR) (...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Constantnos Achilleos
Product manger at Asbis Mediteranean
I primarily use SonicWall NSA as a next-generation firewall for network security architecture. It is especially used...
Read full review of SonicWall NSa »
Rias Majeed
CTO at Exceed NetSec LLC
We are working on various projects, not limited to Fortinet. We implement multiple products based on client...
Read full review of SonicWall TZ »
JayPrajapati
Senior Network Security Engineer at ITCG SOlutions Pvt Ltd
We are the system integrators. We don't SonicWall ourselves, but we are responsible for the implementation to the end...
Read full review of SonicWall Netextender »
Anonymous User
CEO at a recruiting/HR firm
The solution is predominantly for gateway-level protection. There are multiple filters now. In the past, these...
Read full review of SonicWall NSv »
CanbolatAydin
Product Manager at E-DATA TEKNOLOJİ
I use SonicWall Capture Client primarily for content filtering, asset management, reporting, and EDR/EPP purposes. It...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
GravityZone's technical support is exemplary. Cases are primarily handled by engineering-level personnel, and if...
Read full review of GravityZone Business Security »
Giuliano Souza
CEO e DPO at Souza Tecnologia
We have had a good experience with customer service and support.
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The support is pretty decent. I rate the support a seven or eight out of ten.
Read full review of Bitdefender GravityZone EDR »
Just Asking
Owner at FirewallHire.com
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone EDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
ShaheenKapery
Solutions Architect at Altron
I haven't needed extensive support. I believe response times could be faster, especially in today's fast-paced...
Read full review of Bitdefender Total Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
Technical support has improved significantly over the past few years. I rate it a nine for its customer service.
Read full review of Bitdefender Sandbox Analyzer »
Rias Majeed
CTO at Exceed NetSec LLC
The customer service and support are okay.
Read full review of Bitdefender GravityZone EDR »
Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Muhammad-Imran
Network administrator at Al Hussan Group
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Anonymous User
Systems Engineer at a tech services company
The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products...
Read full review of Bitdefender GravityZone EDR »
Atea Alinani
IT Specialist at Xpert Systems Shpk
I have yet to use Bitdefender GravityZone Ultra support.
Read full review of Bitdefender GravityZone EDR »
Zoltan Vajda
Managing Director at Zolitron Technology
I rate the support from Bitdefender GravityZone Ultra a seven out of ten.
Read full review of Bitdefender GravityZone EDR »
VikasNaik
CEO at URS LLP
Support currently rates between seven to eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Managed IT Services Provider at a tech services company
I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
Ochuko Benemoh
Network & Security Team Lead at CENGN - (Centre of Excellence in Next Generation Networks)
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »
Manny Singh Lubana
Manager, Information Security at Hyundai Capital America
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Systems Engineer at a tech services company
Bitdefender Total Security offers various support options, including phone, email, and online technical support....
Read full review of Bitdefender Total Security »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they...
Read full review of Bitdefender GravityZone EDR »
JitendraInjam
IT Lead at 0
Bitdefender Total Security's customer service is good.
Read full review of Bitdefender Total Security »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Co-Founder & Managing Director at a tech services company
My experience with Bitdefender support has been good so far.
Read full review of Bitdefender GravityZone EDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Network Administrator
I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very...
Read full review of Bitdefender GravityZone EDR »
MarsHuang
Senior Engineer at BHV
The technical support by Bitdefender is good. Feedback is prompt, and they always resolve my problems.
Read full review of Bitdefender GravityZone XDR »
Simon Otieno
General Manager at Kristel
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Rias Majeed
CTO at Exceed NetSec LLC
I would rate technical support a seven out of ten.
Read full review of SonicWall TZ »
Amarendra Samal
Product Manager at a tech services company
Technical support is excellent with no complaints. I rate support a ten out of ten.
Read full review of SonicWall Web Application Firewall [EOL] »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Sahil Darji
Network Security Engineer at Khimji Ramdas
Technical support is very good.
Read full review of SonicWall TZ »
Maheshbabu T
Project Manager at CGG
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
Narender Reddy
IT Manager at iLenSys Technologies Pvt Ltd
The solution's technical support team has always answered us whenever we have raised a query.
Read full review of SonicWall Web Application Firewall [EOL] »
Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is very good. We are quite satisfied with the solution's support overall.
Read full review of SonicWall SMA »
Joydeep Dey
System Administrator at Sensorise Digital Services Private Limited
The technical support was not able to resolve some of my issues.
Read full review of SonicWall TZ »
Anonymous User
Executive Project Manager at a non-profit
The support for SonicWall TZ is good.
Read full review of SonicWall TZ »
Anonymous User
President at a computer software company
Technical support is lacking a bit. We'd like to see them be a bit better at helping.
Read full review of SonicWall Mobile Connect »
Katlego Phogole
Business Solutions Consultant at Call IT Services
Technical support has been good. SonicWall is very responsive when you input any issues.
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
NOC Manager at a tech services company
We have regular contact with technical support. When we send a support ticket, they respond to us within the day and...
Read full review of SonicWall NSa »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor
The technical support is great.
Read full review of SonicWall NSa »
Denise Erickson
Exec Admin/IT/Accounting at JJW Construction.com
I don't deal directly with their technical support.
Read full review of SonicWall Netextender »
Anonymous User
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent.
Read full review of SonicWall TZ »
MuraliGovindarajan
Senior Manager at a insurance company
The SonicWall TZ support is okay overall but could be improved in many ways.
Read full review of SonicWall TZ »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Muhammed Yasir
Director Information Systems at a transportation company
Good.
Read full review of SonicWall NSa »
Benjamin Nierman
President at BSD Consulting
I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary....
Read full review of SonicWall TZ »
Anonymous User
CEO at a recruiting/HR firm
I have been fortunate to work with a solution specialist company that consistently provided tech support. They...
Read full review of SonicWall NSv »
Reggie Viljoen
IT Administrator at Sandton Radiology
I have not had to use technical support.
Read full review of SonicWall Capture Advanced Threat Protection »
Puneet Dobhal
Director at VULPINE SOFTWARE PVT LTD
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Yasser Hamed
Founder at Oman Shipping Company
We contacted technical support over the issue with the logs stopping. They did something on the backend and the...
Read full review of SonicWall Email Security »
Anonymous User
IT Security Analyst at a outsourcing company
The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced...
Read full review of SonicWall NSa »
Anonymous User
Information Technology Network Support Specialist at a hospitality company
I've had good experience with technical support.
Read full review of SonicWall TZ »
Anonymous User
Director Comercial at a tech services company
It is always there when we need it. They have a very good service.
Read full review of SonicWall NSa »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
Julio Caceres
Sales Manager at a non-profit
I have used the SonicWall support portal. I mainly use it for firewall issues. It's pretty good and very accessible.
Read full review of SonicWall Capture Client »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
Our network engineers are very happy with SonicWall technical support.
Read full review of SonicWall Netextender »

Review 1 of 30

Technical Support

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