Compare Bitdefender vs Cybereason

Bitdefender

Based on 118 reviews.

Cybereason

Based on 24 reviews.

Latest Research

Buyer's Guide

Bitdefender GravityZone EDR vs. Cybereason Endpoint Detection & Response

March 2024

Cybereason Endpoint Detection & Response vs. Bitdefender GravityZone EDR

Updated: March 2024

Buyer's Guide

Bitdefender GravityZone Enterprise Security vs. Cybereason Endpoint Detection & Response

March 2024

Cybereason Endpoint Detection & Response vs. Bitdefender GravityZone Enterprise Security

Updated: March 2024

Buyer's Guide

Bitdefender GravityZone EDR vs. Cybereason Endpoint Detection & Response

March 2024

Bitdefender GravityZone EDR vs. Cybereason Endpoint Detection & Response

Updated: March 2024

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Ultra Plus

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Security for AWS

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

Popular Solutions

Bitdefender GravityZone EDR

24 reviews

Bitdefender GravityZone Enterprise Security

17 reviews

GravityZone Business Security

9 reviews

Cybereason Endpoint Detection & Response

5 reviews

Cybereason XDR

2 reviews

Cybereason Deep Respond [EOL]

0 reviews

Top Industries

Comms Service Provider

16%

Computer Software Company

16%

Government

Financial Services Firm

Computer Software Company

16%

Comms Service Provider

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Michael-Ndwiga
I.T Business Support Officer at City Eye Hospital
We are customers for GravityZone Business Security. We use it for email security.
Read full review of GravityZone Business Security »
Raghu Setlur
Director at Peritas IT Solutions
We send it to many customers. It would be some customers in the government sector, some of them in manufacturing,...
Read full review of Bitdefender GravityZone XDR »
Michael Ndwiga
IT Officer at a manufacturing company
We primarily use the solution for endpoint protection.
Read full review of Bitdefender Hypervisor Introspection »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
I'm communicating with the local team in the Philippines, and I just installed the solution on my endpoint devices....
Read full review of Bitdefender MDR »
WayneMcgowan
System Administrator at a government

Read full review of Bitdefender Security for AWS »

Review 1 of 5

Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Next-Generation Antivirus for our managed services. We use it a lot when, as a part of our...
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
We have mostly been using it to help us look into responses. We usually deploy it during the incident response...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Managed Detection & Response for incident response, and whenever there is a breach, we...
Read full review of Cybereason Managed Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
Our primary use case of this solution is to identify the threat life cycle in our organization. We monitor ongoing...
Read full review of Cybereason Deep Respond [EOL] »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
It detects and flags malware and other attacks. We also have MDR services completely managed by Cybereason. They look...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Customer Service

SimonClark
Cyber Security Advisor - Director at Fort Net UK
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone EDR »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has...
Read full review of Bitdefender GravityZone Enterprise Security »
ChandanMunshi
Chief Technical Officer at Provision Technologies LLP
I rate the technical support an eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
Just Asking
Owner at FirewallHire.com
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone EDR »
Sandeep Ramachandran Nair
Director Sales & Support at Oval Infosec
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
Neel Pardeshi
Associate Network L1 at 1rivet
I've never personally contacted technical support.
Read full review of Bitdefender GravityZone EDR »
Anna Moshchitskaya
GRC & Cyber Security Consultant at Merlink
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The support is pretty decent. I rate the support a seven or eight out of ten.
Read full review of Bitdefender GravityZone EDR »
Simon Otieno
General Manager at Kristel
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Troy Ferraris
Managing Director at TEPSA (Pty) Ltd
We carry out all the support on behalf of the company. There are five short, simple videos that explain step by step...
Read full review of Bitdefender GravityZone EDR »
Fernando_Silva
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Gerente General at a computer software company
I rate the technical support of Bitdefender GravityZone Ultra Plus a five out of five. They are very good.
Read full review of Bitdefender GravityZone Ultra Plus »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Mohamed Berawy
Technical Team Leader at ValueSYS
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »
Cyprian Oyiengo
Head of Implementation and Security at a financial services firm
We have had no issues with the support and consider it to be good, even when it comes to accredited resellers. We...
Read full review of Bitdefender GravityZone EDR »
German R.
Chief Information Security Officer at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Mohamadi ZONGO
IT Manager at WAHO
The product's support is good since they reply quickly.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Systems Engineer at a tech services company
The tech support for Bitdefender is excellent based on the positive feedback we have received from our customers. I...
Read full review of Bitdefender GravityZone Ultra Plus »
Robert Nevans
CEO at CSToday
The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we...
Read full review of Bitdefender GravityZone EDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have called technical support once. I rate the support from Bitdefender GravityZone Enterprise Security a nine out...
Read full review of Bitdefender GravityZone Enterprise Security »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Anonymous User
Director, Information Technology at a tech services company
I've had a couple, probably two or three interactions with their tech support. Suppose I were to give them a grade,...
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Systems Engineer at a tech services company
While technical support is great, it could be faster.
Read full review of Bitdefender Sandbox Analyzer »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Chee Keong Law
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 20

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.