Compare Axway vs SMA Technologies

Axway

Based on 38 reviews.

SMA Technologies

Based on 70 reviews.

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Axway Automator

Metropolitan Borough of Wirral

OpCon

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

VisualCron

7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)

Popular Solutions

Axway AMPLIFY API Management

0 reviews

Axway AMPLIFY Managed File Transfer

4 reviews

Axway AMPLIFY Application Integration

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Computer Software Company

42%

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
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Shashikumar N
Tech lead at a financial services firm
My main use case for Axway AMPLIFY Managed File Transfer is to conduct financial transactions between internal...
Read full review of Axway AMPLIFY Managed File Transfer »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at a tech services company
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »

Review 1 of 5

No Data Available

Customer Service

Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
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PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Chris Grego
Business Development Manager at a tech services company
I would rate the technical support as a three out of five.
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Eddy Koers
ICT - Operations Employee (Senior) at a insurance company
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
Akash Dalebehera
Technical Specialist at a tech vendor
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
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IgmarRautenbach
Managing Director at a tech services company
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
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Sayantan Sarkar
Technical Lead at a tech vendor
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
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Shashikumar N
Tech lead at a financial services firm
I would rate customer support for Axway AMPLIFY Managed File Transfer an eight out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anli DAROUECHE
president of the company at a tech services company
We have contacted the support team, and I feel that they are quite efficient.
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Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Ranjeet Singh Kushwaha
Integration Analyst at a manufacturing company
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
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Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
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Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Igmar Rautenbach
Head: B2B Solutions at a tech services company
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
André Christófaro
Data & Analytics Architect at a financial services firm
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
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Leandro Barbosa
Product Management at a tech vendor
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
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GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
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integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
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Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
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Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »

Review 1 of 30

Jose Rivera Hernandez
Senior VP of Technology at a financial services firm
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
Shawn Goodrich
Systems Architect at a financial services firm
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Anonymous User
ICT at a logistics company
Michael and Henrik from support are very kind, helpful, and almost always available for questions when there is...
Read full review of VisualCron »
PhilippeLLORET
Manager Applications Operation Group at a insurance company
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at a financial services firm
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Anonymous User
Automation Engineer - OpCon Administration at a retailer
They were quick to respond.
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at a financial services firm
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Yaad Murshed
Software Engineer
I've never contacted their technical team. Whatever I implemented and developed, I did it by myself. I faced some...
Read full review of VisualCron »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
Anonymous User
Operations Analyst - Primary OpCon at a financial services firm
Their support is good. They will spend as much time with you as you need. E.g., If you need help setting something...
Read full review of OpCon »
Krystle Brown
Director of IT at a financial services firm
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
JoeRocco
Operations Manager at a construction company
Technical support is awesome every time I call. Now, when I call I'm asking more, "Hey, can I do this?" and they'll...
Read full review of OpCon »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
Anonymous User
Manager of Remote Services at a financial services firm
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at a financial services firm
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
ScottPortwood
AVP Operations at a financial services firm
The technical support is good. They will work with us and get issues resolved pretty quickly.
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at a tech services company
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Jean-MarieLEBORGNE
Engineer
I have been pleased with the support that we can get from the European partners. I think they are very good. All the...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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