Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 670 reviews.

Tricentis

Based on 208 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

172 reviews

9 reviews

3 reviews

22 reviews

13 reviews

3 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Educational Organization

13%

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »

Review 1 of 2

Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
Tricentis NeoLoad is a standard tool for testing from an application coverage and reporting aspect. At our company,...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Tricentis qTest for defects management and test case upload, where I execute my test cases and attach evidence...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Sumit Mittal
Solution architect at Boston Scientific
The technical support is excellent. I would rate it a ten out of ten. We just have to raise a ticket, after which we...
Read full review of Automation Anywhere »
Ahmed Shaheen
IBM BPM Developer at a computer software company
Technical support is good.
Read full review of Automation Anywhere »
Gokul Solai
CEO at Novatio
Technical support is good. You don't have to reach out to them very often. The new layers are great. The services you...
Read full review of Automation Anywhere »
Harish G V
Senior RPA Developer at a tech vendor
The automation team takes a while to work on any tickets and respond.
Read full review of IQ Bot »
Amit Dolai
RPA Developer at a consultancy
We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client....
Read full review of Automation Anywhere »
Chandresh Agarwal
Lead Software Engineer at Peristent Systems
We have created tickets on the support website of Automation Anywhere whenever we needed support, and the support...
Read full review of IQ Bot »
Anonymous User
Director Field at a computer software company
The support could improve. I rate the support of IQ Bot a five out of ten.
Read full review of IQ Bot »
Ronaldo Firmo
Automation COE Manager at a mining and metals company
AA Technical support has been contacted for different reasons, including validation of bot developments. In all...
Read full review of Automation Anywhere »
Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
Read full review of Automation Anywhere »
Sachin K
HR Manager at OMFYS Technologies India Pvt.Ltd
Support is good. We received timely support from AA.
Read full review of Automation Anywhere »
MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
Read full review of Automation Anywhere »
Anonymous User
Senior Software Engineer at a tech services company
Technical support is definitely responsive. They have the tech support flexibility to categorize it by being the...
Read full review of IQ Bot »
George-Bennett
VP Business Development at Ampliforce
It is good.
Read full review of Automation Anywhere »
Anonymous User
VP IS Global Development at a manufacturing company
The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but...
Read full review of Automation Anywhere »
Anonymous User
Assistant to GM, IT & Business Transformation Division at a manufacturing company
We do utilize Automation Anywhere’s technical support via our partner. Since Automation Anywhere's Japan office was...
Read full review of Automation Anywhere »
Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
Read full review of Automation Anywhere »
Siva Gangavarapu
RPA Developer at Qualcomm Incorporated
The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They...
Read full review of Automation Anywhere »
Cogan Masemola
Co-Founder at Nerd4Ctrl Technology
The customer service is straightforward, and the support process is efficient. Issues are addressed through logged...
Read full review of Automation Anywhere »
Dimitris Papageorgiou
Partner at Ernst & Young
I think the technical support team is very responsive. This is probably one of the differentiators that Automation...
Read full review of Automation Anywhere »
Anonymous User
Senior Engineer RPA at a tech vendor
Their technical support is good. I would rate it an eight out of ten.
Read full review of Automation Anywhere »
Venkata Sreedhar Nalam
Technical Architect at a financial services firm
We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the...
Read full review of Automation Anywhere »
Anonymous User
Senior RPA+Cognitive Developer at Innova Solutions
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
Read full review of Automation Anywhere »
Vimalraj Nagendran
Senior Manager Middleware at Extreme Networks
So far, the technical support has been really helpful. We were even able to engage the customer success team when we...
Read full review of Automation Anywhere »
Anonymous User
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes...
Read full review of BotFarm »
Will Haskell
Supervisor at a energy/utilities company
I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual....
Read full review of Automation Anywhere »
Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot »
Sanjeev-Singh
Software Engineer at Accenture
Automation Anywhere gives quick responses to any request when we used to reach out to them. Then, they will response...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a financial services firm
We have used the technical support. I am quite unhappy with the support part. The higher priority tickets are not...
Read full review of Automation Anywhere »
AnshikaSingh
RPA Developer at Accenture
Automation Anywhere has very strong game because it is always up for asking feedback. It doesn't just ask for...
Read full review of Automation Anywhere »
Katherine Herbel
RPA Lead at a financial services firm
The technical support is not great. We have had issues where they close our tickets when we don't respond to their...
Read full review of Automation Anywhere »

Review 1 of 30

Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.
Read full review of Tricentis Tosca »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anuradha Mankhair
Automation Test Engineer and Team Lead at a computer software company
The support is not great - they don't respond in a timely way.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Jose Alfredo Garcia
Manager of Central Excellence at Alpura
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
Anonymous User
Product Owner at Tricentis
Overall I would rate the customer service as excellent. The support is available via email and phone 24/5 and is...
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Senior Automation Consultant at a tech services company
Technical support is available via chat or by raising an incident. They are often able to resolve minor issues. It...
Read full review of Tricentis Tosca »
Anonymous User
Vice President - Global Head of Delivery at a computer software company
Technical support for Tricentis NeoLoad is good. My company hasn't had many issues with support. If I were to rate...
Read full review of Tricentis NeoLoad »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »
gagneet
Continuous Delivery Lead at SAI Global
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Test Manager
Customer Service: It's excellent, 9/10. Technical Support: It’s excellent, 9/10, as the response times have been...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Tax Fee QA Director at a financial services firm
The technical support of the solution is very good. We've very satisfied with the level of service provided to us.
Read full review of Tricentis Tosca »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
Anonymous User
IT Business Consultant at a retailer
Customer Service: 10/10. The customer service is top-notch. Technical Support: 10/10. The technical support is...
Read full review of Tricentis Tosca »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Khushal Chate
SAP Test Manager at Apexon
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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