Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 642 reviews.

Tricentis

Based on 208 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

147 reviews

11 reviews

3 reviews

24 reviews

13 reviews

3 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

10%

Healthcare Company

Educational Organization

18%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
Read full review of Automation Anywhere »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »
AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
Read full review of BotFarm »

Review 1 of 3

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

ChristianTorres
Sales Consultant at Evertec
I would rate their technical support a nine out of ten.
Read full review of Automation Anywhere »
IPSIT JANA
Automation & Emerging Technology Manager at Johnson Controls, Inc.
Support for Automation Anywhere includes L1, L2, and L3 tiers, which respectively handle various levels of issues...
Read full review of Automation Anywhere »
Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
Read full review of Automation Anywhere »
Minal Kathe
Associate Director - Cloud Services & Software at a tech consulting company
I have not personally contacted the support, but I heard from colleagues that the support is good.
Read full review of Automation Anywhere »
Nayeem Mohammed
Account and Delivery Head at Jade Global
The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners...
Read full review of Automation Anywhere »
SeenivasaganKannan
RPA Consultant at Intellect Design Arena Ltd
From our technical support, we receive a lot of suggestions. If you do it in this way, it will make your output...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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EricGold
Manager of Automation Services at a university
Initially, it took me some time to reach the right team for help, however, the support was knowledgeable and resolved...
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Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
Read full review of Automation Anywhere »
Anonymous User
Technical Lead at a tech services company
We use both the community and the support team. When we create a ticket, they are very helpful. They respond quickly...
Read full review of BotFarm »
Mohan Negi
Senior Consultant at PricewaterhouseCoopers
We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response...
Read full review of Automation Anywhere »
SubhamMahanta
Cognitive Lead at Quosphere
Support is five (out of five). The technical support is better than any other automation tool that I've seen. The...
Read full review of Automation Anywhere »
Vaibhav Jain
Senior Tech Advisor at Ernst & Young
The technical support is very good.
Read full review of Automation Anywhere »
Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a financial services firm
I have not used their technical support.
Read full review of Automation Anywhere »
Vignesh
CTO at a consultancy
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
Read full review of BotFarm »
SoumyadeepPaul
Manager - Finance at Sterlite Technologies Ltd
I would break it down to two separate departments: * The Professional Services, who help us in automating the...
Read full review of Automation Anywhere »
Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
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Anonymous User
Delivering Digital Workforce at a retailer
This particular ticket management system works well. It's a reliable. If we need to a raise ticket for any issue,...
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Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
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Anonymous User
Software Engineer at a computer software company
Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the...
Read full review of IQ Bot »
Prakasha S
Solution Architect at Accenture
They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer and BA at a financial services firm
The company is very service friendly and willing to work with us when we need it. I would give them high marks for...
Read full review of Automation Anywhere »
Anonymous User
Senior Manager Development at a tech services company
The technical support is very good.
Read full review of Automation Anywhere »
Vikram Chitale
Process Leader Purchase to Pay at Eaton
The customer service that they provide is good. They have good turnaround time with fast responses whenever there is...
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Srihari Hari
Solutions Architect at Emids
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long...
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Anonymous User
RPA Platform Architect at Accenture
Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support...
Read full review of Automation Anywhere »
DB Prabhu
Consultant at a tech consulting company
We are not very happy with their technical support. Their support should be improved.
Read full review of BotFarm »
Jiaming Deng
Developer at Apex Healthcare Systems
I haven't had experience with the technical support. I never call them.
Read full review of Automation Anywhere »
Anonymous User
Business Technology Analyst at a consultancy
The technical support is good. The only issues that I've come across are technology for our environment is very...
Read full review of Automation Anywhere »

Review 1 of 30

Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
ManojThakkar
Senior Test Consultant at a agriculture
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Stas Radionov
Test Manager at FirmTec
The technical support is not very good.
Read full review of Tricentis NeoLoad »
Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior at a financial services firm
I would rate the technical support a 9/10, their turnover time is very good.
Read full review of Tricentis Tosca »
Srikanth Iyengar
Technical Test Lead at Infosys
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
AVP at a computer software company
Support takes time sometimes. At times, we have been able to figure out answers ourselves. Else, we have to rely on...
Read full review of Tricentis Tosca »
Khushal Chate
SAP Test Manager at Apexon
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: N/A Technical Support: Generally, the support is good, but they give too many generic answers....
Read full review of Tricentis Tosca »
Vijayalakshmi Ramaswamy Dhuruvan
Enterprise Resources Planning Specialist at Doyensys
The support is good.
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Product Owner at Tricentis
Overall I would rate the customer service as excellent. The support is available via email and phone 24/5 and is...
Read full review of Tricentis Tosca »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Anonymous User
Regional Test Coordinator at a computer software company
We haven't had any major problems with the product, but when we've had issues, Tricentis support has been generally...
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Hector Martinez
Quality Assurance Test Engineer at a computer software company
Their technical support is awesome. It's one of the best things that they have. When we found a challenge or a...
Read full review of Tricentis Flood »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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