Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 692 reviews.

Tricentis

Based on 211 reviews.

Latest Research

Buyer's Guide

Automation Anywhere vs. UiPath Platform

July 2025

UiPath Platform vs. Automation Anywhere

Updated: July 2025

Buyer's Guide

Automation Anywhere vs. BotFarm

July 2025

Automation Anywhere vs. BotFarm

Updated: July 2025

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

175 reviews

8 reviews

2 reviews

23 reviews

13 reviews

4 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Jeongho Kim
IT Consultant at a tech consulting company
I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight...
Read full review of IQ Bot »
Sura M.
Founder at SkillCulture
The support is good.
Read full review of Automation Anywhere »
German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
Read full review of IQ Bot »
Shantanu Chande
Lead Project Engineer at Peristent Systems
I would rate the technical support a six out of ten, as there is improvement needed.
Read full review of BotFarm »
Priya Batish
Group Manager at a tech services company
I don't interact with the people from Automation Anywhere.
Read full review of Automation Anywhere »
Uchechi Sylvanus
Team Lead, Process Improvement at Fidelity Bank Plc
The challenge we face is the response time of the Automation Anywhere support teams. They could be quicker to give...
Read full review of Automation Anywhere »
SHARDUL VASAVADA
Sales Director at Tecnoprism
Their technical support is good.
Read full review of Automation Anywhere »
Syed Mohsin Iftikhar
Senior Software Engineer at Systems Limited
I have not yet been in contact with technical support.
Read full review of IQ Bot »
SagakumarGangipelly
Sr. Software Engineer at Tata Consultancy
IQ Bot's technical support is very helpful, and they respond very quickly.
Read full review of IQ Bot »
Anonymous User
Advisory Council Member at a tech services company
A lot of the technical support is done by my teams. I do not have great visibility. As far as what my team has told...
Read full review of Automation Anywhere »
Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
Read full review of Automation Anywhere »
Dhaneel Shanthpure
Founder and CEO at Digigro
Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using...
Read full review of Automation Anywhere »
AnuragDubey
Automation Engineer at a tech services company
Support is available 24/7. If anything goes wrong or anything we cannot handle, support is always there from...
Read full review of Automation Anywhere »
Anonymous User
Group Manager at WNS Global Services
The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue...
Read full review of Automation Anywhere »
Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at Nine A Business Connect
Technical support from AA is excellent! The AA support team is just Awesome. Any query or issues we face while using...
Read full review of Automation Anywhere »
Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
Juan Polania
Specialist at Bancolombia
The technical support is good.
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
Read full review of Automation Anywhere »
Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
Read full review of Automation Anywhere »
Anonymous User
VP at a manufacturing company
I would rate technical support as good. When we were stuck we got support.
Read full review of IQ Bot »
Deepak_Batra
Country Head and Controller at Evalueserve
We did use technical support for troubleshooting and maintenance as well. Our internal technical support team is not...
Read full review of Automation Anywhere »
Anonymous User
Consultant at Ernst & Young
The technical support is good. Their marketing team is good.
Read full review of Automation Anywhere »
ShubhamSinghal
AI and RPA Practice Head at In2IT Technologies
Technical support is great. We have raised multiple queries over time and the results have been really good. The...
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at a tech services company
It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less...
Read full review of Automation Anywhere »
Anonymous User
Solution Architect at a manufacturing company
Their technical support is fine so far. They have been able to answer my questions in a fairly good time.
Read full review of IQ Bot »
Anonymous User
Senior Software Engineer at a tech services company
The technical support is quite responsive.
Read full review of BotFarm »
Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
Read full review of Automation Anywhere »
TusharKant
Automation Developer at Schlumberger
Technical support could be much better with the responses which we get. Also, guys come to our company and help us...
Read full review of Automation Anywhere »
Anonymous User
Jr. RPA Developer at proechos
We do not yet have experience with customer support. We have been using AA for less than one year.
Read full review of Automation Anywhere »

Review 1 of 30

Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
Arun Pakkan
Senior QA Automation Architect -DevOps and Digital at a computer software company
In Tricentis Tosca we cannot change anything. If we have some issues, we have to go through the support system and...
Read full review of Tricentis Tosca »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
Mayaskar Chandrashekar
Senior Test Lead at Birlasoft
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
Anonymous User
Head of Test Automation at a tech services company
Customer Service: Customer service is very good. The online chat has extremely quick response times (average of 10s...
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Denise Duchesney
Senior Manager Test Automation at Blue Cross Blue Shield of Massachusetts
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Mubasher SDET
Principal Test Automation Consultant at SSI Software Services GmbH
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to...
Read full review of Tricentis Tosca »
Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
Read full review of Tricentis Tosca »
Anonymous User
IT Business Consultant at a retailer
Customer Service: 10/10. The customer service is top-notch. Technical Support: 10/10. The technical support is...
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer service is reasonably good.
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Software Testing Consultant at a tech services company
Support side of the tool is very strong. We have seen fast feedback and answers to other questions we faced in the...
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager at a financial services firm
The technical support for Tricentis Tosca isn't quick, but it's useful.
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
In my experience, technical support was pretty good in those times I had to contact them for issues.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
ChrisFirst
Senior Architect at a manufacturing company
Tech support did answer promptly. My issue is not the fault of the tech support. The tech support did fine. The issue...
Read full review of Tricentis qTest »
Anonymous User
Architecture Manger at a government
I am not satisfied with the tool's technical support. Sometimes, they provide a hint when contacting support, and we...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.