Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 755 reviews.

Tricentis

Based on 215 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

169 reviews

3 reviews

1 reviews

13 reviews

4 reviews

3 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

13%

Construction Company

11%

Manufacturing Company

11%

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Jayachandrap In
Technical Architect at MOURI Tech
My primary use cases with Tricentis Tosca involve working mostly on Siebel CRM, Siebel applications, AS/400, SAP...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Prabu Baskaran.
RPA Specialist at Expleogroup
It is very easy to contact the support team. The team responds to our queries within a day. The product provides...
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Vernon Dickson
Sr Program Manager at a energy/utilities company
Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a...
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Ganesh Somasundaram
Founder at CTD Techs
We have not required the use of technical support for Automation Anywhere yet. When we use new products such as...
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Prasanth Selvaraj
Application Manager / Product Manager at a tech vendor
I rate the technical support for Automation Anywhere as nine. I am totally satisfied with the response time and quality.
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Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
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Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support is difficult to reach and obtain a resolution.
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Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
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Uchechi Sylvanus
Team Lead, Process Improvement at Fidelity Bank Plc
The challenge we face is the response time of the Automation Anywhere support teams. They could be quicker to give...
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Krupesh Shah
Account Director at a tech vendor
I have no experience with customer support for Automation Anywhere AI Agent. Since we ourselves were the...
Read full review of Automation Anywhere AI Agent »
Amar S
Automation Project Manager at a performing arts
The customer service/technical support is very good with AA and they are very supportive and listen to our issues...
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Shreyas Natesh
RPA Developer at Merck KGaA
Technical support for this solution is very good. The response is very good and they come back to us very fast.
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Anonymous User
RPA Architect at a consultancy
So far, I have not used customer service very much.
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Anonymous User
Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
Technical support is good.
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Shantanu Devlekar
RPA Developer at OMFYS Technologies India Pvt.Ltd
If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The...
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Anonymous User
Sr. Software Engineer at Saggezza
I have experience with their technical support. There was a time when we had issues with understanding a...
Read full review of IQ Bot [EOL] »
Yash Parikh
Project Manager at Nine A Business Connect
I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g.,...
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Vignesh
CTO at a consultancy
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
Read full review of BotFarm »
AminPatel
Freelancer at a consultancy
I contacted their technical support. Their L1 support is just normal, and you can get that information on Google or...
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Anonymous User
Test Automation Engineer at a tech services company
I would rate the level of technical support as 8/10.
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Anonymous User
CPA at a tech services company
I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I...
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PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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Ajay Jeyaraman
Advisory at a financial services firm
The technical support needs to do a better job of triaging tickets and updating critical people at companies.
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Anonymous User
Product Manager
It can be improved. When we have issues or problems with the software, which is not common, that is one area that...
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Anonymous User
IT Consultant at ITC Infotech
The customer support and technical support are very helpful and service is available 24/7, around the clock....
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Anonymous User
Automation Manager - Nordic at a financial services firm
Technical support is really eager to close tickets as fast as possible, which is good. But as with any support, it...
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Anonymous User
Senior RPA Developer at a tech services company
Excellent support. Once, I was facing an issue so I raised a ticket. The Automation Anywhere support team helped me...
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Mudhukrishna Lalapet
RPA Developer at InnoWise
Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Luis Romero
CIO at Binary Technologies Inc
The technical support is great. The Automation Anywhere University is very good. I liked the courses and the videos,...
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Review 1 of 30

Rafael De La Mano
Senior Test Analyst at Accenture
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
In terms of support, I would rate it as a nine.
Read full review of Tricentis NeoLoad »
Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
M. Elsayed
Senior Technical Engineer at Expleogroup
Technical support is extremely good. They are helpful and responsive, and we've been more than satisfied with the...
Read full review of Tricentis Tosca »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Chief Technology Officer (Co-Founder) at Bluestone
The technical support is good.
Read full review of TestProject [EOL] »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Srikanth Iyengar
Technical Test Lead at Infosys
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
Read full review of Tricentis Tosca »
Anonymous User
Salesforce Admin/Tester/TOSCA Automation Tester at a healthcare company
Good.
Read full review of Tricentis Tosca »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Test Lead at a insurance company
I would rate the level of technical support as average.
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Jose Alfredo Garcia
Manager of Central Excellence at Alpura
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Consultant at a outsourcing company
I have been in contact with technical support and they have been very responsive. I can't complain.
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Business Consultant at a consultancy
Customer Service: Best I have ever seen. Technical Support: Best I have ever seen.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

No Data Available

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