Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 701 reviews.

Tricentis

Based on 212 reviews.

Latest Research

Buyer's Guide

Automation Anywhere vs. UiPath Platform

September 2025

UiPath Platform vs. Automation Anywhere

Updated: September 2025

Buyer's Guide

Automation Anywhere vs. BotFarm

September 2025

Automation Anywhere vs. BotFarm

Updated: September 2025

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

165 reviews

6 reviews

2 reviews

22 reviews

12 reviews

4 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 3

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

SabrinaTrabelsi
Developer at Inetum
The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.
Read full review of Automation Anywhere »
Daniele Salgado
RPA CoE Manager at Vale
There have been some changes in personnel over the years, but they have always been great people who provide...
Read full review of Automation Anywhere »
Marianna Pinto
Program Manager RPA Automation at a energy/utilities company
I appreciate the technical support of Automation Anywhere. They are knowledgeable, senior, and jump to help us find...
Read full review of Automation Anywhere »
Rudy Richards
Business Process Specialist at a insurance company
Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we...
Read full review of Automation Anywhere »
Bonnie Dallum
Global Intelligent Automation COE Lead at Cargill
We've had really good support with Automation Anywhere. We have weekly tech meetings with Automation Anywhere. I also...
Read full review of Automation Anywhere »
Octavio Medina
Intelligent Automation Engineering Manager at a financial services firm
We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner...
Read full review of Automation Anywhere »
Padmakumar Chendrani
Sr RPA Developer at GBM
I evaluate their technical support as the best in the industry. However, there have been instances of delays in...
Read full review of Automation Anywhere »
SHUBHAMKUMAR
Manager at a tech services company
The technical support is structured based on the sensitivity of the ticket. I have created many tickets on the...
Read full review of Automation Anywhere »
Yash Parikh
Project Manager at Nine A Business Connect
I have found some problems, but the support is very fast. However, sometimes I feel like I need more guidance. E.g.,...
Read full review of Automation Anywhere »
Rajesh Enjapuri
Senior RPA Developer at a comms service provider
I contacted technical support for problems related to the in-progress tab. In 2021 or 2022, numerous tasks appeared...
Read full review of Automation Anywhere »
Guruprasad Belle
AVP at a computer software company
Support wise, I think the company is doing great. When we hired support staff to help us with the installation the...
Read full review of Automation Anywhere »
Venkata Sreedhar Nalam
Technical Architect at a financial services firm
We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the...
Read full review of Automation Anywhere »
Sujay Ghosh
Team Lead at Accenture
I use Automation Anywhere's tech support every day. They are awesome. Whenever I have certain ideas, I always drop...
Read full review of Automation Anywhere »
Anonymous User
Solution Architect at a manufacturing company
Their technical support is fine so far. They have been able to answer my questions in a fairly good time.
Read full review of IQ Bot [EOL] »
Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
Read full review of Automation Anywhere »
InacioColonia
Data Science Specialist at Dextco
The technical support is good.
Read full review of Automation Anywhere »
Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
Read full review of Automation Anywhere »
Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
Read full review of Automation Anywhere »
PavanKumar3
Sr. Software Engineer at Saggezza
I have experience with their technical support. There was a time when we had issues with understanding a...
Read full review of IQ Bot [EOL] »
Ram Tej Jaidam
Senior Machine Learning Engineer at Flash.co
While I have not needed to reach out for support much. I did interact with their technical support during the...
Read full review of Automation Anywhere »
Ravindra Kumar Muduli
Senior RPA Developer at VIS Networks
Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.
Read full review of Automation Anywhere »
KinjalDangeria
Director Of Services at a tech services company
Automation Anywhere's tech support could be more knowledgeable.
Read full review of Automation Anywhere »
Anonymous User
Enterprise Automation Architect at a computer software company
We tend to contact technical support once a month. We deal with them pretty regularly.
Read full review of Automation Anywhere »
Anonymous User
Senior Group Manager at a financial services firm
I have not had a lot of experience with their technical support.
Read full review of Automation Anywhere »
Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
Read full review of Automation Anywhere »
Luis Romero
CIO at Binary Technologies Inc
The technical support is great. The Automation Anywhere University is very good. I liked the courses and the videos,...
Read full review of Automation Anywhere »
Anonymous User
Architecht at a insurance company
Technical support has been very good. That is a major advantage of using Automation Anywhere. When you log your...
Read full review of Automation Anywhere »
Amrit Goswami
Automation Developer at ACronotics.com
We have not used technical support for this solution.
Read full review of Automation Anywhere »
Deepak_Batra
Country Head and Controller at Evalueserve
We did use technical support for troubleshooting and maintenance as well. Our internal technical support team is not...
Read full review of Automation Anywhere »
Ramesh Babu Kadiyam
RPA Solution Architect at a computer software company
I have contacted technical support multiple times. Especially when I was involved with IQ Bot and earlier A360...
Read full review of Automation Anywhere »

Review 1 of 30

KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
PrabhuKrishnamoorthy
Senior Director at Ascendion
I would rate the technical support for Tricentis Tosca as ten out of ten. My experience has been positive; their...
Read full review of Tricentis Tosca »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Lead at a insurance company
I would rate the level of technical support as average.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
I would rate technical support as satisfactory; I contacted the support, and it was easy to contact, plus they...
Read full review of Tricentis NeoLoad »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Vijayalakshmi Ramaswamy Dhuruvan
Enterprise Resources Planning Specialist at Doyensys
The support is good.
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Anonymous User
Tax Fee QA Director at a financial services firm
The technical support of the solution is very good. We've very satisfied with the level of service provided to us.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
Raja Rao Malkari
Principal Performance Architect at Tecnotree Corporation
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior at a financial services firm
I would rate the technical support a 9/10, their turnover time is very good.
Read full review of Tricentis Tosca »
Denise Duchesney
Senior Manager Test Automation at Blue Cross Blue Shield of Massachusetts
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »
Balamurugan Arjunan
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Senior Quality Assurance Engineer
It has good support.
Read full review of Tricentis NeoLoad »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Srikanth Iyengar
Technical Test Lead at Infosys
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant at a engineering company
I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.