Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 696 reviews.

Tricentis

Based on 211 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

168 reviews

7 reviews

2 reviews

23 reviews

12 reviews

4 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Bharathidasan Dhanapani
General Manager at LifeCell international Pvt.Ltd
After the execution, we need to have service and support. Sometimes, there is a lag in the support. We are running...
Read full review of Automation Anywhere »
Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
Read full review of Automation Anywhere »
ChristianTorres
Sales Consultant at Evertec
The support is good. Sometimes the technical team doesn't know too much about the situation, and they rely on...
Read full review of Automation Anywhere »
Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
Read full review of Automation Anywhere »
Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
Read full review of Automation Anywhere »
Anonymous User
RPA Business Developer & Solution Manager at a tech vendor
I have not contacted them, so I cannot judge them.
Read full review of Automation Anywhere »
DivyenduYadav
Automation Developer at Schlumberger
AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can...
Read full review of Automation Anywhere »
Jahar Sil
Executive Director at a tech services company
Customer service and support are good and supportive. However, their response time could be improved, especially for...
Read full review of IQ Bot [EOL] »
Anonymous User
Senior TAP Manager MXD at a outsourcing company
We have been in touch with technical support through online means, and we also have a partner that assists us with...
Read full review of IQ Bot [EOL] »
Anonymous User
Systems Analyst at a manufacturing company
Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly...
Read full review of Automation Anywhere »
DB Prabhu
Consultant at a tech consulting company
We are not very happy with their technical support. Their support should be improved.
Read full review of BotFarm »
Saurabh Soni
Manager at a financial services firm
I have used the technical support a lot of times. It has improved a lot. The response time has been very good. We...
Read full review of Automation Anywhere »
Anonymous User
VP at a manufacturing company
I would rate technical support as good. When we were stuck we got support.
Read full review of IQ Bot [EOL] »
Anonymous User
Enterprise Automation Architect at a computer software company
We tend to contact technical support once a month. We deal with them pretty regularly.
Read full review of Automation Anywhere »
MaheshPulipaka
Sr. Manager at Avenir Digital
More than the technical support, we have been relying on presale support. In the future, we might need the technical...
Read full review of Automation Anywhere »
Anonymous User
Manager, Robotic Process Automation at Celerity IT, LLC
The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet...
Read full review of Automation Anywhere »
Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
Gagnish Relhan
ETL Analyst at a tech vendor
Automation Anywhere technical support is pretty good. I would rate them as an eight out of 10. I'm giving them an...
Read full review of Automation Anywhere »
Nayeem Mohammed
Program Manager - IA at Proven Consult
The technical support is very good. Typically we go to our partners and they are able to easily assist us. We're...
Read full review of BotFarm »
Anonymous User
Senior Operations Accountant I & Automation (RPA) Specialist at a energy/utilities company
In my experience, Automation Anywhere's technical support has been lacking. Many of their representatives don't...
Read full review of Automation Anywhere »
Anonymous User
Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company
I contacted their technical support when some of the functionality broke because of an upgrade or the functionality...
Read full review of Automation Anywhere »
Anonymous User
Vice president at a financial services firm
The technical support team is an excellent resource. We are a long-standing partner of Automation Anywhere in our...
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at a computer software company
Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the...
Read full review of IQ Bot [EOL] »
Kumaran Dayalan
VP of Corporate Finance at Refinitiv
We are fairly pleased in our experience with customer service. They are pretty good.
Read full review of Automation Anywhere »
Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
Read full review of Automation Anywhere »
reviewer367378
Head of functional & technical architecture - Support functions Information System at a manufacturing company
The technical support was helpful and responsive.
Read full review of Automation Anywhere »
Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot [EOL] »
Anonymous User
Manager Carrier Operations at a logistics company
We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.
Read full review of IQ Bot [EOL] »
Anonymous User
Digital Analyst at a energy/utilities company
I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.
Read full review of Automation Anywhere »

Review 1 of 30

Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
PrabhuKrishnamoorthy
Senior Director at Ascendion
I would rate the technical support for Tricentis Tosca as ten out of ten. My experience has been positive; their...
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
Nigel Powell
QA Lead Engineer at Test Performance
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Shweta Mukkawar
Technical Lead at a tech services company
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response...
Read full review of Tricentis Tosca »
Anonymous User
Division Chief
Technical support has been awesome. There is no doubt in my mind that it's been very good.
Read full review of Tricentis qTest »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Performance Analyst at a tech services company
The technical support is good.
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Assurance Manager at a insurance company
Overall, I'd say that technical support is good. When I have had interaction or problems, I let them know and they...
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Digital Performance Test Consultant at a tech services company
When I've presented technical support with an issue, they're prompt in responding to me.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech services company
Tech support is okay. When we had 50 users, we reached out to the tech support team and within two to three days we...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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