Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 670 reviews.

Tricentis

Based on 208 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

173 reviews

9 reviews

3 reviews

22 reviews

13 reviews

3 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Educational Organization

13%

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »

Review 1 of 2

Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
Tricentis NeoLoad is a standard tool for testing from an application coverage and reporting aspect. At our company,...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Tricentis qTest for defects management and test case upload, where I execute my test cases and attach evidence...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Michal Wrobel
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
I think Automation Anywhere's customer support is fantastic. They are consistently available when we need them. I...
Read full review of Automation Anywhere »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I would rate this solution 8 out of 10. I'm happy with the features I've used so far.
Read full review of Automation Anywhere »
Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
Read full review of Automation Anywhere »
VikramAbhishekSah
Associate Consultant at Ernst & Young
Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and...
Read full review of Automation Anywhere »
Anonymous User
Technical Architect at a computer software company
We have not used technical support for this solution.
Read full review of Automation Anywhere »
MohanAgrawal
IT Consultant at ITC Infotech
We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed...
Read full review of Automation Anywhere »
Anonymous User
Robotic Process Automation Manager at Imerys
The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a...
Read full review of Automation Anywhere »
Anonymous User
Senior TAP Manager MXD at a outsourcing company
We have been in touch with technical support through online means, and we also have a partner that assists us with...
Read full review of IQ Bot »
Sharath Ganta
Lead at Aligned Automation
The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum...
Read full review of Automation Anywhere »
Anonymous User
Delivering Digital Workforce at a retailer
This particular ticket management system works well. It's a reliable. If we need to a raise ticket for any issue,...
Read full review of Automation Anywhere »
Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
Read full review of Automation Anywhere »
Anonymous User
RPA Consultant at KGISL
The technical support team were very responsive, they were available 24/7 and for severity 1 issue's for the...
Read full review of Automation Anywhere »
Anonymous User
Director Of Innovation at Quantum AI
I would give Automation Anywhere's technical support about three-and-a-half out of five. They do have a lot of...
Read full review of Automation Anywhere »
Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
Read full review of Automation Anywhere »
Nayeem Mohammed
Program Manager - IA at Proven Consult
The technical support is very good. Typically we go to our partners and they are able to easily assist us. We're...
Read full review of BotFarm »
Venkata Sreedhar Nalam
Technical Architect at a financial services firm
We have tried to use tech support for this product and it was a pain. When we interact with them, we get all the...
Read full review of Automation Anywhere »
Anonymous User
RPA Business Developer & Solution Manager at a tech vendor
I have not contacted them, so I cannot judge them.
Read full review of Automation Anywhere »
Mayur Kacha
Development Consultant at Infogain
Automation Anywhere is the best in terms of customer service/technical support.
Read full review of Automation Anywhere »
Anonymous User
Technical Lead - Robotics at a tech services company
We have ongoing support from AA. I appreciate Automation Anywhere support when I talk to them. There are quite a few...
Read full review of Automation Anywhere »
Logasri N
Professor at JP College of Engineering
There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through...
Read full review of Automation Anywhere »
Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
Read full review of Automation Anywhere »
Anonymous User
Senior Manager at Genpact - Headstrong
I have had a great experience with the technical team. I got stuck in one scenario where Object Cloning was not...
Read full review of Automation Anywhere »
Luis Romero
CIO at Binary Technologies Inc
The technical support is great. The Automation Anywhere University is very good. I liked the courses and the videos,...
Read full review of Automation Anywhere »
Kunal Goel
Digital Expert at a consultancy
We didn't face any issues from their technical support. They were responsive and helpful.
Read full review of Automation Anywhere »
Anonymous User
Senior Software Engineer at Infosys Technologies Ltd
It was quite informative and helpful.
Read full review of Automation Anywhere »
Vikram Chitale
Process Leader Purchase to Pay at Eaton
The customer service that they provide is good. They have good turnaround time with fast responses whenever there is...
Read full review of Automation Anywhere »
VigneshMunian
Consultant at Deloitte
The technical support is something that I rely on if I have any queries or if I have to work on another alternate...
Read full review of Automation Anywhere »
reviewer289642
Program Manager, Automation Centre Of Excellence at a legal firm
We get the right support when we ask for it. Sometimes though, service requests are not handled within the timeframe...
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Sagakumar Gangipelly
Sr. Software Engineer at Ryan India Tax
We collaborate as a team if any face roadblocks or issues, discussing among our colleagues. Then, we involve the...
Read full review of Automation Anywhere »

Review 1 of 30

Stinu Easo
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor
We were able to contact technical support for Tricentis Tosca, and they gave us a delayed response. In order to get...
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Asst Supervisor, QA Automation, Quality Assurance at a insurance company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Tricentis NeoLoad »
Abishek Kota
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
SridharNellore
Performance Test Lead at HTC
Connecting with the solution's technical support can be time-consuming. The turnaround time for a ticket raised is...
Read full review of Tricentis NeoLoad »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: N/A Technical Support: Generally, the support is good, but they give too many generic answers....
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
RajaRao
Associate at Tech Mahindra Limited
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Manager
Customer Service: It's excellent, 9/10. Technical Support: It’s excellent, 9/10, as the response times have been...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Shweta Mukkawar
Technical Lead at a tech services company
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response...
Read full review of Tricentis Tosca »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Tosca customer service is one of the best in its class. Technical Support: The people involved in...
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Vice President - Global Head of Delivery at a computer software company
Technical support for Tricentis NeoLoad is good. My company hasn't had many issues with support. If I were to rate...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Anonymous User
Lead QA Engineer at a computer software company
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise...
Read full review of Tricentis Tosca »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

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